Opiniones de Hummingbird

Hummingbird
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
27 opiniones
- Sector: Hardware informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Is Hummingbird worth it?
Revisado el 16/10/2023
Es un software con un gran potencial, se agradece que su soporte técnico sea tan oportuno por lo...
Es un software con un gran potencial, se agradece que su soporte técnico sea tan oportuno por lo que claro que lo recomiendo.
Puntos a favor
Las veces que hemos tenido dificultades con nuestros usuarios o dudas sobre el uso del software la atención que nos han dado, el soporte técnico ha sido oportuno eficaz y fácil lo que lo hace una opción ideal pues no habrán reprocesos por el uso de este software.
Desventajas
Algunas funciones son confusas o no tan intuitivas si uno las trata de conocer o usar por parte de uno.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good customer support
Revisado el 19/7/2019
Puntos a favor
Love the reports, the ease of use and the quick responses from customer service. Plus they custom
Makes our forms for us!
Desventajas
It can be buggy at times. But they are great about fixing it quickly
Respuesta de mumms Software
Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Electronic Medical Record
Revisado el 18/7/2019
The billing process is faster and reliable when it comes to holding bills for different reasons
The billing process is faster and reliable when it comes to holding bills for different reasons
Puntos a favor
The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations
Desventajas
Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)
Respuesta de mumms Software
Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Piece of Software
Revisado el 18/7/2019
I think this software is garbage. It serves a purpose I suppose,
another example is database...
I think this software is garbage. It serves a purpose I suppose,
another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.
Puntos a favor
Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.
Desventajas
The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning.
Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well
Respuesta de mumms Software
David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good and supportive
Revisado el 22/3/2019
When our clinician has any issues with software, it's easy to contact them. They create a ticket...
When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.
Puntos a favor
We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.
Desventajas
Previously, it wasn't a web based software. But now they are. I'm happy about it.
Respuesta de mumms Software
Thank you so much for your review, Ju Yeon.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great EMR
Revisado el 18/7/2019
It has been a positive experience up to this point. Look forward to all of the changes that are on...
It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.
Puntos a favor
Its ease of use and navigation. Also easily tailored to fit our specific companies needs.
Desventajas
Uses older version of firefox and sometimes you have to reinstall multiple times.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Intuitive and Thorough
Revisado el 18/7/2019
We use it for our hospice and palliative care services. Overall its intuitive but there are things...
We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.
Puntos a favor
This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.
Desventajas
There are glitches in some reporting, causing frustration and delay of tasks, errors.
Too many questions on forms that are more or less not helpful, causing more work for clinicians.
Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work.
It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.
Respuesta de mumms Software
Thank you for your thoughtful and balanced review, Justine.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Mumms Review
Revisado el 15/3/2019
Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy...
Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees.
Puntos a favor
I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.
Desventajas
The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant.
Respuesta de mumms Software
Thank you for your honest opinion, Cheryl. We are continually making improvements to automate and save time for our users.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 2.0 /10
Hummingbird Software
Revisado el 18/7/2019
Puntos a favor
Easy to use. User friendly. IT helpful when issues arise.
Desventajas
Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing
Respuesta de mumms Software
Stephanie, thank you for your feedback. We are sorry to hear your user experience was other than excellent. The items you referenced may have happened for a variety of reasons. The software related items mentioned have been addressed for some time now. In fact, due to positive collaboration with your organization, feature enhancements and brand new features like the physician cert app were made possible. We value you and all of our hundreds of hospice partners across the United States and Caribbean Islands.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
The first EMR I have used...
Revisado el 18/7/2019
Very nice personnel - very prompt in attempting to rectify issues...
Very nice personnel - very prompt in attempting to rectify issues...
Puntos a favor
Nursing documentation allows for very thorough documentation
Desventajas
Collaboration with other systems - does not communicate well with other integrated systems at times.
Respuesta de mumms Software
Thank you for your feedback, Shannon. Based on your review, we believe you are referencing a third party integration? I'm sorry to hear this experience has not been excellent, and we will reach out directly to you to get clarification. We are proud to have one of the longest lists of third party integrations in the hospice space and are committed to an excellent user experience with each one.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Hospice software helps us deliver good care
Revisado el 15/3/2019
Puntos a favor
Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant
Desventajas
IT help can be slow and I have to persist until someone is available
Respuesta de mumms Software
We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product
Revisado el 18/7/2019
Puntos a favor
I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus.
Desventajas
I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of.
Respuesta de mumms Software
Thank you so much for your review, Susan
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Hospice management
Revisado el 18/7/2019
Puntos a favor
most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations.
Desventajas
The accounting part of the program in particular the account receiveable.
Respuesta de mumms Software
Thank you for your feedback, Mary.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Hummingbird Review
Revisado el 18/7/2019
Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do...
Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.
Puntos a favor
It is tailored towards hospice. Easy to use application.
Desventajas
Sometimes information gets stuck in the server
Respuesta de mumms Software
Thanks for your feedback, Olivia.
- Sector: Práctica médica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User Friendly Hospice Specific Software
Revisado el 18/7/2019
Looked innovative and user friendly.
Looked innovative and user friendly.
Puntos a favor
I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable.
Desventajas
Orders can be a challenge sometimes, but that it is minimal.
Respuesta de mumms Software
Thank you for your review, Connie
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Hospice software
Revisado el 18/7/2019
Puntos a favor
Ease of use. Techs are very helpful. Palliative care charting availability
Desventajas
No graphing as far as trending vitals etc. Can’t chart with mobile app offline.
Respuesta de mumms Software
Happy to see that Hummingbird is working out for you, Lindsay.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
My review
Revisado el 29/7/2019
Puntos a favor
I like how simple the software is to navigate around to the difference widgets.
Desventajas
Customer Service was a little slow but has improved greatly.
Respuesta de mumms Software
Thank you, Laurie. We're glad you're enjoying Hummingbird.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Social Worker
Revisado el 18/7/2019
Puntos a favor
Easy to navigate , i like the program , icons easily to find
Desventajas
Long wait to load sometimes , thats it. No problems
Respuesta de mumms Software
We're glad that you like Hummingbird, Renee. Thanks for letting us know.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
The easiest fastest system I know.
Revisado el 18/7/2019
Puntos a favor
Quick and easy to learn. Quick charting is the best, it saves time for patient care.
Desventajas
All the updates that I'm not sure what they are, but overall it's cool.
Respuesta de mumms Software
Thank you for your review, Surita. As a reminder, all users can review detailed release notes and other great feature tools in the user area of our website.
- Sector: Práctica médica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Mobile App
Revisado el 18/7/2019
They try hard to solve our issues if they arise.
They try hard to solve our issues if they arise.
Puntos a favor
I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone.
Desventajas
With an iPad, I’m not able to use it offline.
Respuesta de mumms Software
Thanks Robin, good to hear that our mobile features are working for you!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Great Product!
Revisado el 18/7/2019
Puntos a favor
I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward
Desventajas
Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin
Respuesta de mumms Software
Thank you for the feedback, Stephanie. Our main goal is to cut down the time you spend charting so you can focus on care. A superb user experience is our priority.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Mumms to the Rescue
Revisado el 18/7/2019
I have emailed customer support as well and always have had a good response.
I have emailed customer support as well and always have had a good response.
Puntos a favor
It’s very easy to learn and teach others how to use the software. My favorite thing is the mobile feature!
Desventajas
I wish there was a auto-reminder to sync patients on desktop version.
Respuesta de mumms Software
Glad to hear that Hummingbird is working for you, Cortney. Thanks for lettings us know.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best for hospice
Revisado el 18/7/2019
Very good
Very good
Puntos a favor
Mobile version. Seems easy to use. More good features coming.
Desventajas
Still evolving. Responsive to problems.
Respuesta de mumms Software
Thank you for your feedback, Robert.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Review of Hummingbird
Revisado el 18/7/2019
Puntos a favor
I like that it is compatible with our touch screen laptop computers which makes input easier
Desventajas
Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation.
Respuesta de mumms Software
Thank you for your feedback, Lisa.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good quality
Revisado el 18/7/2019
Hummingbird has been a great experience
Hummingbird has been a great experience
Puntos a favor
This software is fast and a good running software
Desventajas
Nothing its overall a good software and would recommend it to anyone.
Respuesta de mumms Software
Thank you for your review, Christine