--- description: Busca información actualizada sobre Crisp. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Crisp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Crisp: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/561/live-chat/software) > [Crisp](/software/111347/crisp) # Crisp Canonical: https://www.getapp.es/software/111347/crisp Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.es/software/111347/crisp?page=2) > Crisp es una plataforma de clientes multicanal y todo en uno. Está diseñada para interactuar con los clientes a través de chat en vivo, correo electrónico, mensajería, Twitter, SMS y otras herramientas tales como campañas de goteo, base de conocimientos o incluso chatbots. > > Veredicto: 147 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de Crisp Desde el panel de control Crisp, sus equipos pueden responder a todas las solicitudes de sus clientes centralizando el chat en vivo, los correos electrónicos, Facebook Messenger, Twitter, Line y Telegram, así como también los SMS. Crisp ofrece una solución de automatización de marketing que le permite redireccionar automáticamente clientes potenciales y clientes. Además, puedes personalizar los mensajes con los datos en Crisp. Crisp elimina las zonas horarias al permitir que las compañías continúen generando clientes potenciales incluso cuando los equipos no están disponibles. Con Crisp, pones generación de plomo en piloto automático. Crisp ofrece muchas soluciones de automatización de la relación con el cliente para que incluso las empresas más pequeñas puedan ofrecer un servicio al cliente de primera clase. Crisp ayuda a reducir la cantidad de consultas de soporte al cliente al configurar una mesa de ayuda que permite a los usuarios encontrar la respuesta a sus preguntas por su cuenta. Con muchas integraciones, las empresas pueden instalar fácilmente Crisp mientras siguen usando las soluciones que prefiera. Ofrecemos integraciones para Zapier, Hubspot, Salesforce, Pipedrive o WHMCS, así como Wordpress y Shopify, por ejemplo. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 147 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Crisp - **Ubicación**: Nantes, Francia - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: 45,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, español, finés, francés, húngaro, inglés, japonés, neerlandés, polaco, portugués, ruso, turco - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudí, Argentina, Armenia, Australia, Austria, Bolivia, Brasil, Bulgaria, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, Colombia, Corea del Sur, Croacia y 66 más ## Funcionalidades - @menciones - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Aplicación móvil - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Automatización de email - Automatización de marketing - Autoresponders - Bandejas de entrada compartidas - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro ## Integraciones (en total: 30) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform … y 15 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Soluciones para comunicaciones unificadas](https://www.getapp.es/directory/599/unified-communications/software) - [Software de gestión de correo electrónico](https://www.getapp.es/directory/306/email-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) - [Software de base de conocimientos](https://www.getapp.es/directory/2823/knowledge-base/software) ## Alternativas 1. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Great live chat system, even better help docs" — 5.0/5 > **Viktor** | *1 de mayo de 2019* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website. > > **Desventajas**: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed. > > Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy. ----- ### "Swedish non-profit with 2-3 agents 🇸🇪💙" — 5.0/5 > **Stefan** | *25 de marzo de 2025* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us. > > **Desventajas**: That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard). > > Simple and smooth on-boarding. Auto setup with DNS-settings etc. Very impressive. Love the product. ----- ### "Fraud for the user" — 1.0/5 > **Martin** | *1 de octubre de 2019* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year. > > **Desventajas**: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews. > > We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years\! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will. ----- ### "Great Solution" — 5.0/5 > **Darryl** | *26 de mayo de 2025* | Seguridad informática y de redes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to use, great support, version options give you lots of flexibility, it works well and is easy to manage > > **Desventajas**: my third party integration. but I don't think that was Crisp's responsibility but more down to the app I was integrating Crisp with > > Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven ----- ### "Crisp has a lot of potential, but it needs to look at certain factors to grow even more" — 4.0/5 > **Francisco** | *23 de abril de 2025* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. > > **Desventajas**: There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends > > Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.es/software/111347/crisp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/111347/crisp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados