Opiniones de Easyship

The functionality and integration with shopify is good . the ability to set up international shipping options with live rate for the customers. The software is well developed

You need to work on customer support in Singapore ! Your software gives you a USP , however to be great, there needs to be actual humans in support roles who can reply to queries/ delivery problems in a timely manner and not just blame it on Covid 19! Getting back to your clients (even if it takes 48 -72 hours to rectify the issue) is better than not replying at all and me having to chase, or replying to the INITIAL queries after 1 or 2 weeks . Having a dedicated account manager or even a hotline that is manned to field queries would improve the service immeasurably . This is ultimately why I would not strongly recommend the software to other e-commerce business colleagues; the customer service and response times in SG are a real problem . If this was fixed, then I would certainly recommend you and be a devoted customer. Also having a customer service rep that I could speak to about our specific account and getting better prices based on volume of sales etc . Currently now that my account has been established with Easyship , I am largely ignored. Please be proactive in rectifying this .

Ease, speed and price are just some of the reasons. I'm glad I found Easyship. A lot of my customers are from overseas and being able to serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously.
Plus their Shopify integration is TIGHT
Thanks Easyship!

Would be good to be able to adjust discount settings more easily for different countries.
I discussed with their customer support a lot and they were pretty reactive but would be great to work on this thematic.

Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.

Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries

Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Very straight forward, found it very easy to use. Arranging a delivery has never been easier.

Had trouble filling in long addresses. It would be great if you can increase the character limit.

The choice of different couriers, plus the various prices stated. Easyship makes it easy for order fulfilment for ecommerce businesses!

Price point. There are other couriers that offer more competitive prices. Also, theres no direct contact number to call for clarifications. For instance when my parcel was not picked up for 4 days, the only way to contact the support team was via email. While they were very effective in dealing with the issue, the lag time caused much inconvenience on our part. Overall, the service made up for it.

availability of multiple carriers on 1 platform
there are not too many pros
there are not too many pros
have to copy paste due to stupid 100 character min (its like putting a gun on your head to sing praises)

A lot of things
1) bad customer support on shipments
2) bad customer support on implementation
3) bad tracking
4) lack of response to feedbacks
5) unexplained failure in label creations
6) layout needs work
7) ESHK reference number is of little use to use, either use tracking or customer order number
8) many more issues,

Easyship has been an essential fulfilment partner. With growing customers from around the world, it's vital to ensure customers get their orders on time. Easyship's seamless e-commerce integration helped us to achieve efficient fulfilment and great customer satisfaction. Thanks for making shipping easy!

So far so good. We've been using Easyship for slightly over a year and we're satisfied.

Their customer service team is always quick to get back to us about any issues with shipping! One of my favorite things about Easyship is that I do not have to deal for hours, or days, with carriers, I just email or call My customer service rep and they take care of everything! My customer service rep Shonel is great about relaying information about lost or damaged packages between us and the carrier.

They have had a couple automatic features that were a bit inconvenient for my shipping needs, BUT I emailed my customer service rep and both features were worked on and made into optional buttons, which completely resolved my issue!

Over week a go I been searching for assignee with our account, no phone number to reach.
I sent email with request, I received automated response to send email to customer service, 3 day later I receive response to reach with my issue to different department with a link to click. Still no assistance. Week later I receive request for review of my experience, what a joke.

Terrible customer service support. You actual cannot reach anuone directly.

Easy to use, quick and simple to set up orders and do what you need to do, good choice. Easyship really takes the hassle out of shipping. As a new business, Easyship has saved me so much time & effort. I highly recommend.

You need to go through Easyship customer service if any issues with some of the couriers (eg delays with pickup or delivery) - but Easyship customer service is very good and quick

If your packages go missing you're on your own, Easyship can't help. 130 days for a 28 day delivery...

They offer couriers and give shipping times that are a joke

I love how I am able to get my sales contact information directly loaded into the shipping label. Wonderful time saver. I also love being able to go back and see my past charges for my record keeping.

I don’t like how when have multiple packages going to the same address you have to do the labels separately.

One click to push orders from woocommerce to easyship.
Easy to navigate and we dont have to add prepaid credits to use.

More flexibility on the plugin to show live rates on website based on country we decide to show.

It organizes a large part of my online sales business into a single source. This keeps it simple, easy to handle and work.

The only issue I've had with this is processing an order that has yet to be paid for. So, if you give a customer a 30 day net, it's not easily processed via the normal routine.

I use Easyship to ship sales outside of Shopify and I will alsocompare costs and pick the one that's less expensive or faster for larger packages.

Sometimes it takes too long for the labels to print. I'd also like to be able to put funds into an account monthly or maybe a pay a monthly billing and save me one more step.