Tripleseat

4,7 (524)
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Gestión de eventos y ventas para hoteles, restaurantes y recintos

Calificación general

4,7 /5
(524)
Relación calidad-precio
4,6/5
Funcionalidades
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

96%
de los usuarios recomienda esta aplicación
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524 opiniones

Laura
Laura
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best event planning software on the market

Revisado el 18/10/2017

Everything from being more organized, more efficient, client management, lead management to cost...

Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

Puntos a favor

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

Desventajas

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Kate
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Carnegie Library Special Events loves Tripleseat!

Revisado el 29/10/2024

We have had an extremely positive experience. The online tutorials makes it super easy to train...

We have had an extremely positive experience. The online tutorials makes it super easy to train new employees.

Puntos a favor

Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10!

Desventajas

We really have no complaints. The program is very efficient and well supported.

Bridget
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

We really wanted this to work...

Revisado el 9/1/2018

I don't recommend this product if you're a large company or if you do any business at off-site...

I don't recommend this product if you're a large company or if you do any business at off-site venues.

Puntos a favor

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Desventajas

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...

Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.

The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Susanne
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tripleseat is the way to go!!

Revisado el 29/10/2024

Excellent!! The platform is great, and their customer service is fantastic and very responsive.

Excellent!! The platform is great, and their customer service is fantastic and very responsive.

Puntos a favor

Tripleseat is very user friendly and saves time when creating proposals. We also love the integration between the option to pay directly through tripleseat which we are just starting. The reports are also great for budgets, and projections.

Desventajas

I like everything about it. Tripleseat makes it very easy, and you save so much time.

Terry
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product

Revisado el 1/11/2024

Very good help desk is good I will say in the past year the not having the live chat is not as...

Very good help desk is good I will say in the past year the not having the live chat is not as much fun.

Puntos a favor

SO easy to use for multiple locations on a property. We use it for events, reservations notes on the day.

Desventajas

The change you just made on Menus very hard to add menus now.

Elizabeth
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very happy with TS

Revisado el 7/11/2024

Very easy to use, linked features are very helpful. Client accessibility is key. Much better...

Very easy to use, linked features are very helpful. Client accessibility is key. Much better product than Salesforce or Caterease.

Puntos a favor

Convenience and that it is compatible with Outlook and Open Table.

Desventajas

Email threads should read newest to oldest.
All emails are blind copies so clients cannot see who else is CC'd

Carrie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

GREAT CUSTOMER SERVICE

Revisado el 7/11/2024

So far since I have been using Tripleseat, the customer service given to our team has been so...

So far since I have been using Tripleseat, the customer service given to our team has been so lovely.

Puntos a favor

The east of writing contracts and completing bookings all in one place.

Desventajas

Wish the fees for credit card processing were lower.

Jaime
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Tripleseat User

Revisado el 11/11/2024

Overall, I enjoy using Tripleseat. The program helps me to be successful.

Overall, I enjoy using Tripleseat. The program helps me to be successful.

Puntos a favor

Tripleseat is very user friendly. I like how it keeps all discussions and documents in one central location

Desventajas

It used to be very easy and timely to talk with a person if there was a question. Now it can take multiple days and it's only done by email.

Shaye
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tripleseat will improve your productivity!

Revisado el 8/11/2024

Tripleseat has been a great addition to our booking process at the venue. They've made it easy for...

Tripleseat has been a great addition to our booking process at the venue. They've made it easy for us as a business and more simple for our clients.

Puntos a favor

They make the booking process easy and tracking leads simple. Being able to store templates, create task deadlines and automated discussions have been a huge time-saver for our small business.

Desventajas

There are a few integrations that could be more dialed in, but they seem to come out with new helpful integrations all of the time.

Tadas
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Tripleseat review

Revisado el 5/11/2024

Puntos a favor

You can set up menus and prepare offer to the clients in few minutes.

Desventajas

Sometimes send it emails, get lost in guest email.

Whitney
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So much packed into one application!

Revisado el 10/7/2023

I absolutely love it! They are so responsive and they have an online support feature to chat at any...

I absolutely love it! They are so responsive and they have an online support feature to chat at any time.

Puntos a favor

I love how the event request links can be embedded into your website for client ease. They have a task function which is essentially a reminder for the Sales Manager to complete something.You can see if an email was received and if the client opened it.Also TS Direct is life-changing. Guests can book themselves a private room or catering order, select a menu, and submit payment.

Desventajas

TS Direct has evolved so much over the last year. The only wishes I have are the following:When you change menus on the main TS site, I would love to be able for those changes to mirror that.I would also like the toggle between locations features to stick so that each time you are making changes you don't need to re-select the location each time.

Alternativas consideradas

Toast POS

Razones para elegir Tripleseat

Gather was purchased by TS.

Razones para cambiar a Tripleseat

TS had more usable functions, and the reporting aspects are amazing.
Kathryn
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gather is the ONLY program for me!

Revisado el 30/7/2019

I am saving so much time using this software with clients. Half the time it used to take me to send...

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Puntos a favor

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Desventajas

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Usuario verificado
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gather Rocks for Event Planning!

Revisado el 9/4/2020

From the get-go, the Gather team has been a pleasure to work with. Their representatives were very...

From the get-go, the Gather team has been a pleasure to work with. Their representatives were very well informed and knew their products, helping me make a decision to switch over to them. They helped me set up the program, and input all of the information, and they respond almost immediately any time I have a question.

Puntos a favor

This program has turned our event planning into a very easily streamlined business. It is so easy to book groups, send menus, send invoices, and even collect payment. The calendar portion makes it to where I can have my entire staff have access to seeing when dates are booked, without them seeing any other details, so they don't have to come to me to ask if a date is available. It also makes it very easy to track clients and to use as a database.

Desventajas

There are just a couple tweaks that could be made to make the mobile app a little more user friendly, but all in all, it is a great program.

Alternativas consideradas

Microsoft Excel

Razones para cambiar a Tripleseat

Gather streamlined everything into one program, and made it worth the investment.
Vanna
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Could use improvement

Revisado el 13/8/2023

It has been a solid good.

It has been a solid good.

Puntos a favor

The functionality of receiving leads and booking events are great

Desventajas

It has consistently been slow and we have had service interruptions, our contracts have had issues from original set up - copied over contracts linked together which is still ongoing, and little things like not being able to add a color to the calendar for our company functionality. As the admin for leads, I am still confused on how to clear them from years ago.

Christa
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Booking Software for events and GRC!

Revisado el 18/7/2023

Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are...

Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are great -they are super responsive and great to work with! Best customer service out of all the different software platforms we work with in our company.

Puntos a favor

We love the event order and pick list process. It makes it easy to create.

Desventajas

The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

Miriam
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Tripleseat for Event Sales

Revisado el 6/7/2023

We have significantly increased event and catering sales. Restaurants are able to plan for incoming...

We have significantly increased event and catering sales. Restaurants are able to plan for incoming events and increased sales.

Puntos a favor

Extremely user friendly, customizable, great calendar and template options.

Desventajas

The way they save contacts on their server is very frustrating as your client's contact name could be changed by other Tripleseat clients (shared by email). The discussion center is not great and could use some updating

Devin
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great System!

Revisado el 20/7/2023

Puntos a favor

The ease of booking events is awesome! Especially since we are a property that houses private and social events. Easy access to documents for the client and love that we can have all discussions with clients and staff organized under one event.

Desventajas

We need an app that works for smartphones.

Lauren
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

tripleseat review

Revisado el 11/7/2023

Great! Wonderful customer service!

Great! Wonderful customer service!

Puntos a favor

Extremely easy to manage when you have multiple properties.

Desventajas

Some features like tasks could be improved.

Janice
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

User-friendly but lacks data!

Revisado el 13/1/2023

It was great! Their customer service was speedy. However we had to transfer to another platform...

It was great! Their customer service was speedy. However we had to transfer to another platform because it was more catered to the type of service we provide. Although, I did like that we could send the link to our artists/talent and they pretty much see their calendar. By far, the easiest booking platform we have used

Puntos a favor

Tripleseat is web-based, so you can access it on your browser. Its easy, like navigating Facebook, very straightforward

Desventajas

It's mostly catered to restaurants so we had to change some languages in there to cater to event management

Usuario verificado
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Straightforward, yet powerful event management software

Revisado el 3/3/2022

Puntos a favor

This software makes my job so much easier! I love that I can book clients, send invoices, and use the built in communication tools all in one place. Extremely helpful!

Desventajas

I wish that the messaging platform had more formatting features. Spacing can be inconsistent and there isn't any sort of spell check for quick editing.

Ayman
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy, low-cost, and distinctive event coordination

Revisado el 22/2/2022

Using Tripleseat, I can easily send invitations to anyone interested based on contact lists...

Using Tripleseat, I can easily send invitations to anyone interested based on contact lists provided into Tripleseat, as well as complete registration and fee payments.

Puntos a favor

Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.

Desventajas

Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.

Kerianne
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Happy Gather User

Revisado el 30/7/2019

We have been using Gather for a few years now and it has definitely made our day-to-day much...

We have been using Gather for a few years now and it has definitely made our day-to-day much easier, more organized and allowed us to focus on more things to grow the business. Their customer service is very quick at responding and helpful in finding a solution to questions that have come up.

Puntos a favor

Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

Desventajas

We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more.
We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

Robin
Robin
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wow! This was a lifesaver.

Revisado el 14/12/2017

TIME! I have recommended this product to at least 4 companies and I know two have signed up. The...

TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Puntos a favor

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Desventajas

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Georgeanna
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best private dining software

Revisado el 10/5/2019

Although there is room for improvement, I absolutely love this software. It's fairly customizable...

Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.

Puntos a favor

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Desventajas

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).

Samantha
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fantastic program in so many ways!

Revisado el 30/7/2019

Gather has helped us streamline details for successful events for all of our teams. It is so great...

Gather has helped us streamline details for successful events for all of our teams. It is so great to be able to create one document that everyone can access for details and assistance. It has helped us be able to execute events of all styles and sizes with ease from the moment a lead comes in to the day of the actually booking.

Puntos a favor

I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously.

Desventajas

The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template.