Opiniones de Tripleseat

It's both dynamic and user-friendly. I love all the options.

I'd love a phone friendly, downloadable app.

Everything is consolidated in one place (communication etc.)

- Your search in the search bar has to be a full name or title otherwise it won't pull up
- Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
- Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
- You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.

Its very easily navigable, well-organized, great customer service. You can tell this was created by people in the events industry, it truly saves time wasted on forms, housekeeping items, and allows that time to be used to create more sales. The customer service is quick and I have noticed they truly take suggestions into consideration when bettering the product.

It still will put emails in clients junk folders, I let clients know this but it definitely creates room for missed sales.

The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.

There is a lot to learn in the beginning but ultimately it was totally worth it for us.

MY absolute favorite feature is how incredibly user friendly this platform is. I am NOT a technically advanced person but I find this platform incredibly user friendly and I just adore it! It makes me feel confident in my ability to share information with my team and clients!

This sounds almost impossible, but I don't have a single negative thing to report about this platform.

Streamlines all data very well and super organized! Great features for the everyday user.

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.

I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.

It is extremely easy to use and saves me time! I love everything about gather! Reporting is easy to generate, message templates cut down my work time, the online cc and event agreement make it easy for my team to reference and of course the Gather team is always friendly, helpful and has become an extension of my own team.

Honestly I do not have any complaints about the software maybe that I didn't use it sooner. I would like if they partnered with OpenTable, but I believe they are working on that.

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).

Efficiency of getting leads that populate into bookings, and love the mobile app.
Easy for staff to learn - easy to dialogue and message with Clients

The reporting feature needs work.
Would like the opportunity to add more customized fields and titles.
The current layout of the BEO's is not functional.
Missing Change logs and status changes features.

Nothing. I truly can not thing of a single thing that I like about Gather. It is such a disappointment.

The list...
The software does not allow you to send a contract separate from a BEO.
The guest portal that the client sees is difficult to navigate and looks really basic.
When putting together the BEO is much more complicated than it needs to be.
The chef BEO includes the bar information which is unnecessary and can be confusing. According to everyone I've spoke with this is unavoidable and there is nothing they can do about it.
The look/layout of your BEO's and contracts is not customizable.
You can not start a new booking from the "Day" view of the calendar only on the "Month" view.
You can not customize your lead form. So you can not ask potential customers pertinent information to better help guide them to the right space/event info.
Reports do not seem to be customizable. If you want to make a report that shows only certain details that is not possible. You can only use their pre made crappy ones.

Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.

Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.

I love the functionality of the software, from the writing process to the use of the app, its all seamless

I wish reporting showed how much business is on the books at any specific date so we could track booking progress by date.