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1382 opiniones
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Paychex Flex: Una transformación en el control de gastos empresariales
Revisado el 10/2/2023
Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.
Puntos a favor
Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.
Desventajas
Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es un software aceptable y muy seguros con toda la información
Revisado el 28/11/2022
Puntos a favor
Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos
Desventajas
Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 2.0 /10
Pays
Revisado el 9/11/2022
Puntos a favor
Pocas cosas buenas,solo los botones visibles
Desventajas
Lento,se bloquea,no sirve para muchos datos cargarlos.
- Sector: Mercados de capitales
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Oportunidades
Revisado el 26/1/2023
Ninguno hasta ahora
Puntos a favor
Es bastante facil de usar, muy dinámico y practico
Desventajas
Hasta ahora no tengo ninguna queja, me parece bastante bueno

- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Calm in a sea of changing regulations
Revisado el 8/6/2021
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Puntos a favor
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Desventajas
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paychex Flex Review
Revisado el 22/2/2023
One thing I would like to say is it's a organized thing to check you pays and much more. I love the direct deposit easy setup on this. I like this so far, good experience on this.
Puntos a favor
We just use it for payroll, and because the website and tools are simple to use, I can handle it quickly. It was simple to understand how they operated.
Desventajas
Although I believe I don't always receive them, I like that they provide us the most recent Federal & State employee law boards for posting. When I receive updates, it would be wonderful to receive a notification in my messages or an email. It's possible that I don't know where they are, but if I could obtain them via Paychex Flex, I could check to see if they have been updated or receive them whenever I need them.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Worst HRIS, Payroll, Time/Labor and Reporting software that I've ever used
Revisado el 16/2/2023
See above/below:The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with myStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.
Puntos a favor
One login for my admin/personal use was the one good feature.
Desventajas
Where do I begin? The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with MyStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.
- Sector: Producción de alimentos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paychex Flex Review
Revisado el 6/1/2023
My overall experience with Paychex Flex has been phenomenal. I cant stop raving about this product.
Puntos a favor
I like the ease and very user friendly interface of the product. I am an administrator and this product has been very helpful for me.
Desventajas
There is honestly nothing that I do not like about the product. It is fantastic.
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great app to track paychecks
Revisado el 23/3/2023
This is an easy app to use as an employee. The app makes it easy to keep track of paychecks paperless. I would highly recommend it for businesses looking for an easy way to pay their employees and switch to digital paystubs.
Puntos a favor
The app is mostly self explanatory and user friendly due to the simplicity of the app.
Desventajas
My biggest hiccup has been downloading or saving the paystubs and w2’s on a phone. I often had to screenshot and it wasn’t clear and precise. I would make a download hear or save as image option that makes this easier.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
One-stop shop, but not very customizable
Revisado el 3/10/2019
Puntos a favor
It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.
Desventajas
Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Lacking Proper Customer Service
Revisado el 22/1/2020
Overall the system is good but their customer service needs to be more organized and at least be able to help you look into something when you need answers.
Puntos a favor
We like that employees can log in and update their personal account info. such as new address ect. we also like that they can download their tax forms and so on
Desventajas
Every time we've had questions it seems as though no one there has the answers we need. This can be very frustrating!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paychex Flex
Revisado el 14/2/2023
overall experience is pleased. I haven't had any issues with the software, paycheck discrepancies, or PTO accrual issues.
Puntos a favor
Easy to use to clock in/out for the day. Helps to keep track of all hours worked daily, and accrual of PTO and vacations.
Desventajas
I haven't come across any cons thus far. No cons to report
- Sector: Telecomunicaciones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Easy to use
Revisado el 8/2/2023
Really amazing software helping to advance many businesses Not bad
Puntos a favor
Paychex flex is an easy to use software and is really good for managing payroll. It is really efficient
Desventajas
I have no problem with this software if I may say so but sometimes the access to the customer services is a bit difficult
- Sector: Medios online
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Prueba gratis
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Unfortunately, the UI is awful and has a steep learning curve
Revisado el 8/10/2019
Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.
Puntos a favor
The customer service is helpful, although I wish I didn't have to call them as much as I do.
Desventajas
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.
Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.
Alternativas consideradas
GustoRazones para elegir Paychex Flex
We thought PayChex would be better. Turns out it was definitely not.Software anterior
RUN Powered by ADPRazones para cambiar a Paychex Flex
Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.- Sector: Contabilidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Good product overall
Revisado el 5/11/2019
It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best decision we every made
Revisado el 25/5/2021
They have helped me to ease up my role in the payroll process and they have set us up on five recruitment boards to help us find employees and the whole hiring process is so easy and I don't have to be so hands on through the process.
Puntos a favor
The hiring/onboarding piece is amazing.
They set us up in less than 3 days and had us doing our first payroll within a week. They sat with us through the whole payroll process from start to finish to make sure we understood it all.
The Time and attendance piece is awesome and works so well for our staff
Desventajas
There is nothing we don't like about Paychex. It has met our expectations and continues to do so daily.
Razones para elegir Paychex Flex
Paycor's customer service was awful and their program was not conducive to what we need as we continue to grow.Software anterior
PaycorRazones para cambiar a Paychex Flex
We felt it did a better job of what we needed and wanted our HRIS system to achieve.- Sector: Impresión
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Good product, easy to use
Revisado el 31/12/2021
Puntos a favor
We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.
Desventajas
We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Not for construction payroll
Revisado el 9/3/2021
Good people but the tool is one vertical silo after another, we had multiple 3 way calls to coordinate our onboarding and there were many issues that I had to "hunt" for help.
Puntos a favor
The tax compliance is great. In a state where there are local taxes and in the ever-changing world of taxes, Paychex does a great job.
Desventajas
We are not able to generate our certified payroll reports because no one in Paychex knew how to set it up.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Paychex Flex: A Review of its Features and Limitations
Revisado el 19/1/2023
Paychex Flex is a great option for small to medium-sized businesses looking for a comprehensive payroll and HR solution. Its accurate payroll processing, automated tax filing, and strong customer support make it a reliable choice for businesses. However, it can be costly and has limited customization options which may not be suitable for all businesses. Additionally, it has limited integration options which may not be ideal for businesses that use multiple software.
Puntos a favor
User-friendly interface: The software is easy to navigate and has a clean, intuitive design.Comprehensive payroll and HR solution: The software offers a wide range of features that make it easy to manage payroll, HR, and benefits all in one place.Accurate payroll processing: The software is known for its accurate payroll processing and compliance with state and federal regulations.Automated tax filing: The software automatically files taxes, saving businesses time and reducing the risk of errors.Strong customer support: Paychex is known for its strong customer support and assistance with compliance and regulatory issues.
Desventajas
Cost: The software can be costly, especially for businesses with a large number of employees.Limited customization options: The software has limited customization options, making it difficult to tailor the software to specific business needs.Limited integrations: The software only integrates with a limited number of third-party software.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
The Biggest Rip Off in the HR Industry
Revisado el 2/4/2020
Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!
Puntos a favor
- Paid on time
- Payroll documents easy to download
- Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.
Desventajas
- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not?
C
- HR Generalist does not return calls or emails in a timely manner if at all.
- Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke.
- Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.
- Sector: Contabilidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Way better services out there for cheaper prices
Revisado el 26/2/2022
Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.
Puntos a favor
The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.
Desventajas
Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paychex Flex the next best electronic payroll system!
Revisado el 9/4/2018
The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.
Puntos a favor
Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.
Desventajas
Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
BIG DECISION
Revisado el 6/10/2020
Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.
Puntos a favor
I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.
Desventajas
There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Out dated and impersonal
Revisado el 6/7/2018
Puntos a favor
This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.
Desventajas
Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.