Paychex Flex

Soluciones de nómina y RR. HH.

Calificación general

4,1 /5
(1.436)
Relación calidad-precio
4,0/5
Funcionalidades
4,1/5
Facilidad de uso
4,1/5
Asistencia al cliente
3,9/5

79%
de los usuarios recomienda esta aplicación
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1436 opiniones

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Paychex Flex: Una transformación en el control de gastos empresariales

Revisado el 10/2/2023

Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una...

Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.

Puntos a favor

Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.

Desventajas

Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.

Usuario verificado
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Es un software aceptable y muy seguros con toda la información

Revisado el 28/11/2022

Puntos a favor

Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos

Desventajas

Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien

jose luis
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 2.0 /10

Pays

Revisado el 9/11/2022

Puntos a favor

Pocas cosas buenas,solo los botones visibles

Desventajas

Lento,se bloquea,no sirve para muchos datos cargarlos.

Carlos
Calificación general
  • Sector: Mercados de capitales
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Oportunidades

Revisado el 26/1/2023

Ninguno hasta ahora

Ninguno hasta ahora

Puntos a favor

Es bastante facil de usar, muy dinámico y practico

Desventajas

Hasta ahora no tengo ninguna queja, me parece bastante bueno

Tony
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Top-Notch Service

Revisado el 31/7/2022

Puntos a favor

I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.

Desventajas

It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.

Shannon
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good product, but less expensive options out there

Revisado el 18/2/2023

Overall it was a good experience and I used it when I was a new business owner. Since then I've...

Overall it was a good experience and I used it when I was a new business owner. Since then I've found other solutions to be much cheaper and still offer the same benefits as paychex. If you like having someone help you and plenty of support, paychex is a great place. However, if you are on a tight budget and need something that will be just as good to get the job done, I suggest something less expensive.

Puntos a favor

The setup was super easy and simple. My rep was informative and helpful as well. The software works great and makes payroll easy once you learn how to properly use it.

Desventajas

The software takes a little longer to learn to use than others I've used. The price was a big factor because I am a small business.

Alternativas consideradas

ADP Workforce Now

Razones para cambiar a Paychex Flex

Pricing was better with paychex, at least for the introductory.
Melissa
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Paychex

Revisado el 2/9/2023

No bad experience at all with this, great company.

No bad experience at all with this, great company.

Puntos a favor

I love paychex flex and the payroll services is excellent and highly recommended, I love it a lot an will continue to use and support these services.

Desventajas

I loved the whole services and running payroll with this company. My favorite so far and I will continue to use.

Fethudin
Calificación general
  • Sector: Desarrollo de programas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I will never recommend Paychex Flex to friends

Revisado el 28/8/2023

Bad experience

Bad experience

Puntos a favor

Paychex flex need to work on the customer service area

Desventajas

Hard to get customer service. No one answering, if you get someone, don't expect to get solutions

Addi
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Paychex Flex is the best

Revisado el 5/6/2023

Overall Paychex is a great software to have for recording time and the direct deposit feature, user...

Overall Paychex is a great software to have for recording time and the direct deposit feature, user friendly and easy to navigate.

Puntos a favor

My favorite thing about Paychex is the user-friendly home screen. It is easy to navigate both in-app and on the web browser. Finding and recording your time in and out is easy and finding paychecks and any HR-related information.

Desventajas

It has its moments where it doesn't function properly or the time in and out doesn't record or work. The site has been down at times and the 2 step verification process is finicky at times.

Anna Victoria
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Paychex Friend

Revisado el 6/9/2023

I was able to monitor the people very easily and never gave me an issue

I was able to monitor the people very easily and never gave me an issue

Puntos a favor

Paychex is very user friendly, easy to manage and very detailed

Desventajas

I couldn't think of anything because I love using Paychex

Ashley
Calificación general
  • Sector: Arquitectura y planificación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Paychex flex makes payroll easy

Revisado el 20/8/2023

Paychex flex makes the whole payroll and hours management so much easier

Paychex flex makes the whole payroll and hours management so much easier

Puntos a favor

Makes my job as a small business owner so much easier

Desventajas

There is nothing to dislike this makes life so much easier.

Christina
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great for payroll needs

Revisado el 24/8/2023

It allows us to streamline not only payroll but also benefits packages in one easy program.

It allows us to streamline not only payroll but also benefits packages in one easy program.

Puntos a favor

The product is easy for employees to use. It allows them access to the most requested items at all times.

Desventajas

I wish there was a pau to pull up W2s that was easier. When you go to documents, sometimes they are jumbled and not at all easy to find.

Patrick
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Paychex Review

Revisado el 25/7/2023

Puntos a favor

The ability to have the app on my phone to also keep track of timesheet

Desventajas

I am just the user of it. So, nothing bad to say.

Moises
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Not Worth The Expense

Revisado el 20/7/2023

Great payroll tool but not worth the hassle or price tag

Great payroll tool but not worth the hassle or price tag

Puntos a favor

Payroll flex gives you the ability to take full control of your payroll needs for any business situation

Desventajas

The program is difficult to navigate with little help from customer service. The price is not worth the investment

Eric
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Everything we need and more

Revisado el 17/9/2019

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving...

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Puntos a favor

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Desventajas

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Alternativas consideradas

ADP Workforce Now

Razones para cambiar a Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.
Elizabeth
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Sold on features that never worked correctly

Revisado el 12/11/2021

Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that...

Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.

Puntos a favor

I enjoyed the ease of using the software and report options.

Desventajas

Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.

Alternativas consideradas

ADP Workforce Now

Razones para cambiar a Paychex Flex

We were sold on a seamless system that never did work accurately.
Terri
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Paychex Flex Great for small organizations

Revisado el 17/5/2022

The overall experience has been positive.

The overall experience has been positive.

Puntos a favor

The time tracking feature is helpful to small companies who use the "honor" system as their time tracker

Desventajas

I think the software would benefit by being a little more user friendly

Alternativas consideradas

Paycom

Razones para elegir Paychex Flex

Time tracker, benefits

Razones para cambiar a Paychex Flex

Paycom didn't return our requests to learn about their product.
Julie
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

The Worst Payroll Company Out There!

Revisado el 30/8/2019

I have been running payroll and in HR for over 17 years so have used many payroll services and...

I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful.

Desventajas

Customer service - The worst
Assigned Account Manager - Does nothing but tell you to call Cust Service (see above)
Helpfulness - None
Expensive - YES
Knowledgeable - None
Compliant - Nope, set up CA payroll laws all wrong
Ease of system use - terrible, you need to coded everything yourself
Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)

Alternativas consideradas

ADP Workforce Now

Razones para cambiar a Paychex Flex

My company was oversold on this junk company and platform before I got here.
Noam
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fantastic Experience with Gusto!

Revisado el 29/1/2023

Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily...

Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.

Puntos a favor

Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.

Desventajas

The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.

Cristiano
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Simple payroll & employee management system, ideal for small businesses.

Revisado el 8/12/2021

If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll...

If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.

Puntos a favor

The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

Desventajas

Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

Alternativas consideradas

QuickBooks Payroll y ADP Workforce Now

Razones para cambiar a Paychex Flex

Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex
Rachael
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to use, great customer service

Revisado el 10/2/2023

Due to issues when our account was created we had a huge mess to clean up at the end of the year....

Due to issues when our account was created we had a huge mess to clean up at the end of the year. It was due to errors within our organization but Paychex went out of their way to ensure that everything was in order in a reasonable amount of time. I would never choose to repeat that scenario, but it did prove that they have exceptional customer service.

Puntos a favor

Ease of use. I started using the system without any prior knowledge and had no trouble finding my way around. Running payroll is simple and can easily be customized to how you prefer to enter.

Desventajas

If Paychex is also logged in, changes you make will not be saved. This does not happen often, but when it does it is useless.

Alternativas consideradas

QuickBooks Payroll

Razones para cambiar a Paychex Flex

We had an existing relationship with them for our partner company. We knew they were a suitable solution and did not take a lot to implement.
Eva
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

Revisado el 19/10/2016

We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll...

We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products.

Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so.

Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared.

FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is.

So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

Puntos a favor

Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Desventajas

Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.

Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Usuario verificado
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Way better services out there for cheaper prices

Revisado el 26/2/2022

Do not rely on them to let you know by hiring an employee in another state, you are subject to any...

Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.

Puntos a favor

The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.

Desventajas

Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.

Peter
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Paychex has FINALLY gotten it right

Revisado el 7/11/2017

Payroll reports for my clients are at my fingertips!

Payroll reports for my clients are at my fingertips!

Puntos a favor

Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Desventajas

One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

An HCM system that simplifies difficult tasks

Revisado el 1/2/2023

It has been a good experience overall. The payroll account manager I have is efficient. But Paychex...

It has been a good experience overall. The payroll account manager I have is efficient. But Paychex does seek to elevate these positions quickly. Every time I get a payroll account manager who is knowledgeable, they always get promoted, it seems. My concerns about the reliability of customer service are raised as a result of this.

Puntos a favor

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Desventajas

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.