Opiniones de eZee Absolute
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378 opiniones
- Sector: Hostelería
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
El mejor sistema de gestión hotelera que he manejado
Revisado el 28/10/2021
Puntos a favor
El sistema es muy intuitivo y fácil de usar, cuenta con una aplicación móvil en donde puedo administrar mi propiedad desde me encuentre.
Desventajas
No existe algo que no me agrade del sistema
Respuesta de eZee Technosys
Hello Marco,
Thank you for your feedback. We're glad that eZee Absoute is making all your operations very easy and efficient. In case, you have any query, please contact our 24x7x365 live support. We promise to keep imparting you with our best services.
Regards,
Team eZee
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use, great support
Revisado el 23/5/2018
Puntos a favor
eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !
Desventajas
The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.
Respuesta de eZee Technosys
Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
EXCELLENT SERVICE ONCE CONNECTED
Revisado el 30/8/2024
Overall, the support from [sensitive content hidden] and the team was excellent, but the delayed...
Overall, the support from [sensitive content hidden] and the team was excellent, but the delayed accessibility to the support team needs improvement.
Puntos a favor
Outstanding Support from [sensitive content hidden] and Team on Company Software Issue
I want to extend my heartfelt thanks to [sensitive content hidden] and the entire technical support team for their exceptional assistance in resolving a critical issue with our company software. [sensitive content hidden] expertise and dedication were evident throughout the entire process. She quickly identified the problem and provided clear, actionable solutions that helped us get back on track in no time.
The support from the entire team was nothing short of outstanding. They worked diligently and efficiently, ensuring that every aspect of the issue was addressed and resolved. Their professionalism and commitment to helping us overcome this challenge were truly impressive.
Thank you, [sensitive content hidden], and the whole support team, for your invaluable help. Your efforts have made a significant difference to our operations, and we greatly appreciate it!
Desventajas
However, I did find that accessing the support team was not as easy as it should be. It took longer than expected to reach them, which caused some delays in resolving our issue. Improving the accessibility of the support team would greatly enhance the overall experience.
Despite this, once I was connected, the service provided was top-notch. I appreciate the efforts of [sensitive content hidden] and the team, and I hope that the company can work on making their support more readily accessible (by providng personal contact numbers)in the future
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Horrible, terrible and a system full of mistakes, error , flaw and poor support team.
Revisado el 18/2/2022
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible...
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.
Puntos a favor
It is all in one software with PMS, chancel manager, booking engine, guest review platform
Desventajas
The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out.
My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is.
Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest.
It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good software
Revisado el 9/10/2024
eZee absolute is very easy assecible and have all well featured as compared to other pms like ids,...
eZee absolute is very easy assecible and have all well featured as compared to other pms like ids, one click etc.your customer support is very supportive especially M. sandeep Mishra and Arshad Ahmad.
Puntos a favor
As the name Indicates it is very to operate
Desventajas
Nothing is least every thing is good and fine
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User-Friendly Interface
Revisado el 29/7/2024
Numerous reviews highlight the exceptional customer support provided by eZee. Users commend the...
Numerous reviews highlight the exceptional customer support provided by eZee. Users commend the 24/7 support availability, which ensures that any issues or questions are promptly addressed, contributing to a smooth user experience
Puntos a favor
Many users appreciate eZee Absolute for its intuitive and easy-to-navigate interface, which simplifies training and daily operations. This user-friendliness is particularly beneficial for properties with high staff turnover, ensuring that new employees can quickly become proficient in using the system
Desventajas
EZee Absolute is praised for its extensive range of features, including front office management, housekeeping, guest profiles, automated night audits, and mobile app support. These features help streamline hotel operations and improve efficiency
- Sector: Hostelería
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Life has been easier with eZee.
Revisado el 26/7/2024
Puntos a favor
There are multiple features that prove very useful for running a business. The platform is constantly being improved based on guest feedback. Additionally, most of the support team is friendly and offers very useful assistance.
Desventajas
Channel mapping needs to be communicated with the support team, unlike other software where you can do channel mapping on your own. It's often very hassle and time-consuming.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good product and support
Revisado el 9/9/2024
The support provided is superb and outstanding.. Specially [sensitive content hidden] very prompt..
The support provided is superb and outstanding.. Specially [sensitive content hidden] very prompt..
Puntos a favor
The software is user-friendly and an excellent product.
Desventajas
Night audit is sometimes slow and need to reattempt after sometime
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Centralized Information:
Revisado el 23/8/2024
Puntos a favor
"The software has simplified our daily tasks,
from managing reservations to handling payments. It's a huge time-saver."
Desventajas
At present all the required operation are there. If enhancement is done- welcomed
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User friendly
Revisado el 26/6/2024
The software is very easy and more user friendly
The software is very easy and more user friendly
Puntos a favor
I like from your software the reservation option, the quick search was very useful, the report side was absolutely good.
Desventajas
eZee absolute your support team amazing and chat chat support was very useful.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Easy to Use
Revisado el 21/5/2024
Puntos a favor
cloud based software. The best part is hold the inventory
Desventajas
Is the self mapping of the OTA that need to be implemented
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent customer service and product
Revisado el 18/4/2024
Good product excellent customer service
Good product excellent customer service
Puntos a favor
Their product is good but their customer service is even better. [sensitive content hidden]
my relationship manager is excellent and gets things resolved immediately
Desventajas
Setup is quite long and can be complicated
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
It is vey good experience of using eZee PMS and channel manager.
Revisado el 8/8/2024
Customer support team is very helpful. [sensitive content hidden] is good listener. He listen the...
Customer support team is very helpful. [sensitive content hidden] is good listener. He listen the queries and resolve the things. He is so supportive.
Puntos a favor
It's handy channel Manager as per name easy to use. Things are good about bulk updates.
Desventajas
Packages have limited option on it's booking engine. It should be stackable other Booking engine and OTAs.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing Services
Revisado el 5/9/2024
We are using it at our two Properties we find it good
We are using it at our two Properties we find it good
Puntos a favor
User Firendly
Online Support is fast
After Sales Service
Desventajas
Cloud Speed can be more faster although I understand it depends on my speed too but server can be more faster
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good support
Revisado el 19/7/2024
Puntos a favor
outstanding customer support team is always happy to help. They're friendly, knowledgeable, and ready to answer any questions you might have.
Desventajas
We have not come across such dislikes so far
Good support we have received, so no problem
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Efficient
Revisado el 1/4/2024
Puntos a favor
24 hours support also with an additional local support
Desventajas
None so far.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Comprehensive hotel management software
Revisado el 5/7/2024
Puntos a favor
User friendly interface , comprehensive features , zero errors, seamless integration, customer support
Desventajas
Nothing so far, it’s been working flawlessly
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Expressing My Views
Revisado el 11/3/2024
Puntos a favor
Its user friendly and doesnt feel like rocket science when we are learning and teaching.
Its very eZee to use. User friendly.
Desventajas
I will surely find and share it with you guys.
Alternativas consideradas
StarChapter- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Handy and Flexible to use
Revisado el 11/5/2024
Puntos a favor
very much easy to use and many operations are available
Desventajas
Nothing to dislike about ezee absolute, every operations are clear
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ezee absolute
Revisado el 30/7/2024
Puntos a favor
booking , Enrique , room status , executive is guide every time
Desventajas
As of now there is nothing to be improved all is fine to me.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ease of access
Revisado el 26/2/2024
Been using eZee for 3 years, never seeked another product. Handy features, client support available.
Been using eZee for 3 years, never seeked another product. Handy features, client support available.
Puntos a favor
Easy maintenance, handy, covers almost everything required in managing a resort / restaurant
Desventajas
Could be better cost effective, while buying the subscription for a year I expected a better discount.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
EON Group of Companies
Revisado el 12/4/2024
Puntos a favor
Simple to management and easy to understand
Desventajas
Some of the expectations are not easily meet
Alternativas consideradas
Opera- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
About PMS OF EZEE Absolute
Revisado el 9/10/2024
Its Very easy to get the Guest details and its hassle free software i experienced it .
overall its...
Its Very easy to get the Guest details and its hassle free software i experienced it .
overall its nice software.
Puntos a favor
Its Very easy to get the Guest details and its hassle free software i experienced it .
overall its nice software.
Desventajas
Its lock with in few mins and after i opened it it goes to login page.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very excellent Features and services.
Revisado el 25/9/2024
We are very satisfied to this software , because its very easy to use it.Its better than that other...
We are very satisfied to this software , because its very easy to use it.Its better than that other softwares.
Puntos a favor
We are very satisfied to this software , because its very easy to use it.Its better than that other softwares.
We can check the graphical reports very easy on analytic.
Desventajas
I think all is well .All the features are easy to understand .
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
All under one Roof
Revisado el 29/2/2024
Ezee is user friendly software. In the beginning we felt its was tough to use. Later day by day...
Ezee is user friendly software. In the beginning we felt its was tough to use. Later day by day with their guidance and multiple training I found this ezee absolute is user friendly and now I can not start my work without Ezee Absolute.
Puntos a favor
We do really like the Customer support service. they sort our query in no time. Really helpful and staff are so kind.
Desventajas
I never felt the delay in their service. nothing to write here about the least. Its worth that they spend time for us in all aspects to improve our online business.