Opiniones de DealerCenter
DealerCenter
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1415 opiniones
- Sector: Automoción
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dealer Center Review
Revisado el 19/5/2022
Puntos a favor
[contenido sensible oculto] me dio un excelente entrenamiento en Offer Up, tenia demasiada paciencia siempre tratando de comunicarse conmigo Estoy muy agradecida. Y gracias por su ayuda.
Desventajas
Nada por el momento todo esta funcionando bien.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Impresionante!
Revisado el 19/8/2023
Contabilidad general de la agencia que administro.
Contabilidad general de la agencia que administro.
Puntos a favor
Cuando adquirí el producto y lo utilice por primera vez no podría creer lo fácil que era su uso y la gran ayuda que me generaba en mi día a día de trabajo, fue increible.
Desventajas
Fue un poco difícil la integración pero una vez realizada me generó mucha facilidad.
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best DMS for the small used car delaership
Revisado el 7/12/2017
Makes my every day work so much easier!
Makes my every day work so much easier!
Puntos a favor
The company is so far ahead of the curve when it comes to bringing anything a dealer could want from a DMS. From our website to inventory. I have been with Dealer Center for over 6 years and I don't keep using them because their bad!
Desventajas
some times, there technology gets ahead of their support. But, they are always willing to get the answer and fix it
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter tool
Revisado el 14/8/2020
Overall my experience with DealerCenter has been positive... easy to use & great customer support
Overall my experience with DealerCenter has been positive... easy to use & great customer support
Puntos a favor
The software enables me to manage my business from a single application
Desventajas
Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Terrible customer service and the 2.0 version is terrible and not user friendly
Revisado el 23/11/2016
I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the...
I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the new version came out its been nothing but problem after problem and it is not user friendly at all. To do the most basic tasks you have to call customer support, which is terrible, and wait for them to figure it out. Often I end up figuring how to do it before they do. My service rep has no clue how to do the most basics of tasks and I get frustrated every time I call. Often I have to call and or email several times to get one thing fixed, and sometimes 4 or 5 times about the same issue. There is a lot of stuff you can do with it now, and i think most of it is a good idea and I would hate to have to do it, but i'm starting to look at other bhph software. It has a lot of features, but its more Unnecessarily complicated and I always have to call to figure out the special trick to do what i need to do. I just don't want to deal with dealercenter anymore.
Puntos a favor
Lots of great features
Desventajas
Nobody an figure out how to use it including their own support
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
[sensitive content hidden] Great Customer Service.
Revisado el 6/8/2024
As always best customer service ever. They are AWESOME!!
As always best customer service ever. They are AWESOME!!
Puntos a favor
[sensitive content hidden] was great and very experience of the forms.
She was patience and very friendly.
Desventajas
How [sensitive content hidden] took the time to teach me and to update all the forms for me.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
DealerCenter Review
Revisado el 25/1/2020
Puntos a favor
Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.
Desventajas
Costs can add up when adding more and more services.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
5 Start Software and Service
Revisado el 18/9/2019
Live training with rep. help me learn and get the most out of the system. also they provide 24 hr 7...
Live training with rep. help me learn and get the most out of the system. also they provide 24 hr 7 days a week support. he stayed over an hour on the phone just making sure that my questions were answered. did not feel rushed at all or like he had to be somewhere else. just very patient and knowledgeable, it helps that he is familiar with the business.
Puntos a favor
I definitely would say ease of use. this software let you seamlessly add remove sort what ever you need to do with out make you aggravated. you can literally point and click and get it done. nothing to install ever "except the app". I don't know who you are using now but if you give Dc a try they'll make you a believer.
Desventajas
nothing really it take getting a little to get use to the system but they have these quick little 1 min videos that basically cover things you have not even thought of yet.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dealer Center is comprehensive and efficient
Revisado el 1/11/2022
Our rep, [SENSITIVE CONTENT] is an incredible asset to Dealer Center. [SENSITIVE CONTENT] has been...
Our rep, [SENSITIVE CONTENT] is an incredible asset to Dealer Center. [SENSITIVE CONTENT] has been and continues to be invaluable in our experience with Dealer Center. [SENSITIVE CONTENT] is like a remote member of OUR team and is always there when needed. [SENSITIVE CONTENT] is friendly, efficient, thorough and so knowledgeable about Dealer Center. Dealer Center is such an amazingly comprehensive software solution and [SENSITIVE CONTENT] makes everything so simple. Dealer Center does everything we need and more. Reports are endless and the mobile app is perfect.
Puntos a favor
It does everything we need and more in one package. And our Dealer Rep - [SENSITIVE CONTENT] is amazing.
Desventajas
We haven't experienced anything that we would consider negative.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter CRM is an extremely useful tool
Revisado el 16/11/2020
Overall, I've used DealerCenter for over a year & it's been a helpful tool.
Overall, I've used DealerCenter for over a year & it's been a helpful tool.
Puntos a favor
I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.
Desventajas
Nothing really comes to mind about what I like least
Alternativas consideradas
Selly AutomotiveRazones para cambiar a DealerCenter
I chose DealerCenter because it's more user friendly.- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
BEST DEAL FOR YOUR MONEY !!!
Revisado el 9/3/2021
it has been great
it has been great
Puntos a favor
Integration with social media , with NADA , with Westlake Financial and Flooring, the use of CARZING
Desventajas
They charge you extra for the use of NADA
Alternativas consideradas
Dealertrack DMSRazones para cambiar a DealerCenter
More value for the money , better integrations, better websites platforms- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
CRM IS A GREAT PRODUCT, [SENSITIVE CONTENT HIDDEN] IS A GREAT INSTUCTOR, VERY GOOD APPRECIATE!!
Revisado el 14/5/2021
CENTROLIZE ALL THE DAYLI PROCEDURE, AND HELP A LOT TO MANAGEMENT.
CENTROLIZE ALL THE DAYLI PROCEDURE, AND HELP A LOT TO MANAGEMENT.
Puntos a favor
LOVE EVERYTHING IS IN ONE PLACE VERY GOOD AND ORGANIZE!!
Desventajas
NOTHING AT THIS TIME EVERYTHING IS WORKING GREAT
- Sector: Automoción
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The only all in one solution in the industry!
Revisado el 27/7/2023
Puntos a favor
We used to use DealerCarSearch, Frazer and 700 credit before we found out about DealerCenter. DealerCarSearch and Frazer try to say they integrate together as a website and DMS solution, but that couldn't be further from the truth. DealerCenter is the real deal and the only all in one solution we have come across in the industry. The seamless DMS to website integration, the CRM for tracking our leads, all of our paperwork, and we can submit deals to Westlake and Western, but also United Auto Credit through their RouteOne integration. Not to mention, when you actually add up what you are spending with DealerCarSearch, Frazer, and 700 credit, DealerCenter is significantly more affordable and has way more to offer. If you are an independent dealership, you NEED to use DealerCenter!
Desventajas
My favorite rep got promoted and I'm going to miss her :(
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Dealer Suite of options to run every type of dealership
Revisado el 29/9/2020
Overall a great product that has more positives than negatives. Local account representatives are...
Overall a great product that has more positives than negatives. Local account representatives are US based in Los Angeles and they are spectacular to deal with. When you need tech support, you'll have some headaches as they are based in India. Indian support crew are very professional, but often times I find it that they do not understand the issues.
Puntos a favor
Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.
Desventajas
The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter is the best software for car dealerships! All in one solution!
Revisado el 25/5/2023
Puntos a favor
What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! [sensitive content hidden] is a huge asset to my business and I am so thankful for her!
Desventajas
No free DealerCenter swag, and no dealer meetings or workshops in Arkansas
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter DMS
Revisado el 16/7/2019
Overall, the system has covered the basics of our DMS needs and has proven to be worth the money...
Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.
Puntos a favor
Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...
Desventajas
Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Customer Service & Customer Retention...!!!!
Revisado el 13/3/2017
I have had a great customer experience working with Dealer Center. I have been provided with the...
I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.
Puntos a favor
You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.
Desventajas
Haven't found a flaw that makes me dislike the software.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter is Awesome!!
Revisado el 28/6/2024
Puntos a favor
We use Dealer Center as our DMS and we absolutely love it. We have integrated it with different systems and our website. I also want to give a special mention to our representative [sensitive content hidden]. She has been extremely helpful and responsive whenever we have needed assistance. Thank you so much! We highly recommend it.
Desventajas
It can be a little pricy if you add a big amount of products.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
HGK Motors LLC
Revisado el 17/12/2019
Compared to DealerCar Search, DC has much more features and has everything integrated so I can...
Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome
Puntos a favor
I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.
Desventajas
No issues or problems with DC, all good
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
DealerCenter
Revisado el 3/2/2021
Puntos a favor
The DMS is very simple for me to use. It helps to save me time
Desventajas
nothing yet, i will call [SENSITIVE CONTENT HIDDEN] my rep if I need anything
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DealerCenter is awesome
Revisado el 14/8/2018
Puntos a favor
I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!
Desventajas
there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Bad Product!! Will Devastate your business!!
Revisado el 21/1/2017
Used this for years, Was Great! They changed it at the end of 2015. Now it is down all the time!...
Used this for years, Was Great! They changed it at the end of 2015. Now it is down all the time! And not user friendly at all! I use the full DMS. My business is shut down for the third day this week, because their system is down!!, I have lost tens of thousands of dollars in the last year. They never apologize, and have never given a credit for all the days Deal Center has shut down my dealership.
If you use Deal Center, you definitely need a backup system, like Reves, or Fraisier.
Or just go with them in the first place, and save a lot of money, headaches, and lost profit.
John
Desventajas
System down all the time,
cant print reports, without downloading to excel
No customer service
No one ever returns your calls, unless weeks later
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Inventory Management Program Ever!
Revisado el 26/7/2023
Very pleased with Dealer Center. They truly care about giving you the best experience in all...
Very pleased with Dealer Center. They truly care about giving you the best experience in all categories
Puntos a favor
The customer service of Dealer Center is something to be proud of. They go the extra mile to make sure your problems get solved if you have one.
Desventajas
The only down side is not having the ability to limit notifications for myself on where specific leads go. Despite being the sales manager and having nothing to do with service, I still see all of the service leads that come through the website.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Worth the Switch!
Revisado el 6/12/2022
Puntos a favor
We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!
Desventajas
It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
WorldPay Integration with DealerCenter
Revisado el 24/8/2022
DealerCenter has excellent customer service reps that are always there to answer our question...
DealerCenter has excellent customer service reps that are always there to answer our question whether it be by phone or live chat. If they don't know something, they'll always find a way to get the answers we need.
Puntos a favor
Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by [SENSITIVE CONTENT]
Desventajas
Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!