Opiniones de MessageBird

Easy to use
Works as you want it to
Reliable

I cannot think of anything i like least.

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Simple well developed API's, that just do what they suppose to do

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Implementation is straight forward using the extensive API docs and SDK's.

The sub accounts are a bit confusing sometimes, could use some UI improvements.
Works fine though.

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Not anything at all, they have a great product.

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Nothing that comes to mind. Keep up the good work.

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

I never got to use it. However, they have horrible customer service and a difficult process.

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

No cons at the moment about Messagebird.

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

There is quite alot of services and can be confusing at first glance.

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

I really can't think of any cons as our experience has been faultless.

SMS and voice forwarding is working OK,

The portal is not very friendly and intuitive.

what i like most about this software is the messaging and the way the software is set up

software is great nothing is need to be improve at this time

Very simple setup and integration with our software

Nothing really, for the money is a good product

I really like that they deliver sms with a very high reliability.

Quite expensive - and the client libraries are not the best

easy to implement API, great service, dashboard visibility

Access to deliverability stats, not a lot else!

The API is really clear and easy to implement.

When sending high volumes it would be nice to get recommendations on pricing benefits.

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

You have limited amount of characters for settings as the sender.

Automation in sending SMS
Easy to use
Nice platform

None

Been using for around eight months now, never had any issues and everything works easily

Never had anything to put as a con everything we’ve used it for has been fine

Really easy to integrate and use. Good host of features.

Not really had a chance to think about cons :)