Bird

4,5 (151)
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Plataforma de comunicaciones empresariales en la nube.

Calificación general

4,5 /5
(151)
Relación calidad-precio
4,3/5
Funcionalidades
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,3/5

92%
de los usuarios recomienda esta aplicación
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151 opiniones

Ali
Ali
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Bulk SMS service

Revisado el 15/11/2018

Providing bulk sms service in our country

Providing bulk sms service in our country

Puntos a favor

- Well built api
- Cheap rates globally
- Great customer service
- Well documented help / tutorials
- analysis / statistics available

Desventajas

There isn't anything I don't like so far.

Sheena
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Feedback from TPS Ltd

Revisado el 16/11/2018

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on...

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Puntos a favor

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Desventajas

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Dr. Pamela
Dr. Pamela
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Do not use this company

Revisado el 26/5/2021

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4,...

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

Puntos a favor

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Desventajas

I never got to use it. However, they have horrible customer service and a difficult process.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Perfect solution

Revisado el 5/12/2018

Perfect solution

Perfect solution

Puntos a favor

Easy to use and a perfect solution for Text communication.

Desventajas

I have nothing to mention.

Shen
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Messagebird moderate user

Revisado el 15/12/2018

It does what it advertises. I only use it to send out notifications that does not require user...

It does what it advertises. I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it.

Puntos a favor

Customer service response is quick (in working hours).
Message sending is quick and reliable.
The web pages responds quickly and balance display is real-time.
Supports Chinese characters and supposedly other languages encoded in UTF-8.
Competitive price in the Australia market.

Desventajas

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR.
Not too many user permission control (all users are administrators)
First-time recharge takes a day.
Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

Shreekala
Shreekala
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Refund not processed for the last 1 month.

Revisado el 27/1/2020

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at...

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all.

Puntos a favor

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Desventajas

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

Revisado el 13/12/2017

Puntos a favor

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Desventajas

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

A nice and effective service

Revisado el 20/11/2018

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Puntos a favor

Easy to use
Works as you want it to
Reliable

Desventajas

I cannot think of anything i like least.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome service

Revisado el 15/11/2018

Their product works, it's easy to understand and their service is is amazing! Awesome people...

Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Puntos a favor

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Desventajas

Not anything at all, they have a great product.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent product, easy to use and affordable.

Revisado el 22/11/2018

Puntos a favor

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Desventajas

Nothing that comes to mind. Keep up the good work.

Gary
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Progressive Solution with amazing customer support.

Revisado el 22/4/2021

I am very impressed, when researching a good solution for my client and looking for reviews, some...

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help.
Just generally very impressed.

Puntos a favor

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Desventajas

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Steve
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

System does the job very well and gets us leads fast

Revisado el 13/12/2017

We were able to generate new leads on demand and boost sales for the company. It enabled us to send...

We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease.

Puntos a favor

The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Desventajas

When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Theo
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

develop any communication platform

Revisado el 5/11/2022

We use the tool to authenticate and validate users, their orders and account. It has helped us to...

We use the tool to authenticate and validate users, their orders and account. It has helped us to deal with legit clients only

Puntos a favor

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Desventajas

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Mike
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird is very stable and easy to use

Revisado el 15/11/2018

We use SMS as voicemail notification service to our customers that expects real time delivery with...

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Puntos a favor

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Desventajas

No cons at the moment about Messagebird.

Helen
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It works

Revisado el 15/11/2018

My whole business relies on texts sent and received through MessageBird.

My whole business relies on texts sent and received through MessageBird.

Puntos a favor

It all works well, apart from occasional hiccups that are quickly resolved.

Desventajas

I can't think of anything to say for this.

Ash
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Service with Excellent Reporting

Revisado el 10/12/2018

Our system is used for further education admissions in order remind students about interviews and...

Our system is used for further education admissions in order remind students about interviews and the application process.

Puntos a favor

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Desventajas

I really can't think of any cons as our experience has been faultless.

Kees
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

SMS forwarding working well; portal not so friendly

Revisado el 20/11/2018

Puntos a favor

SMS and voice forwarding is working OK,

Desventajas

The portal is not very friendly and intuitive.

Sander
Sander
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Happy customer

Revisado el 15/11/2018

excellent

excellent

Puntos a favor

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Desventajas

sometimes there is an delay in delivery the txt message (SMS)

Lucian
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very good

Revisado el 15/11/2018

Puntos a favor

Is very easy to integrate with existing infrastructure. Is very affordable for sending notification sms messages.

Desventajas

I don't have any cons. Everything works very smooth.

Jake
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The perfect SMS platform.

Revisado el 15/11/2018

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply....

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Puntos a favor

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Desventajas

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Ravi
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great service

Revisado el 5/12/2018

Puntos a favor

Easy to use, well priced. Would highly recommend to my colleagues.

Desventajas

No problems as of yet. Easy to use and reliable

Leon
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very developer friendly

Revisado el 15/11/2018

Puntos a favor

The ApI documentation is very good and easy to implement.

Desventajas

There was absolutely nothing I did not like.

Benjamin
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird has been great for notifications to customers around order statuses

Revisado el 15/12/2017

Puntos a favor

Ease of use once all is in place and integration with our Magento based website was an absolute breeze

Emanuel
Emanuel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

MessageBird for 2FA

Revisado el 16/11/2018

We have very good experience with MessageBird. We use it for our product and suggest MessageBird to...

We have very good experience with MessageBird. We use it for our product and suggest MessageBird to all our customers

Puntos a favor

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

Desventajas

The flow builder is a bit complicated to understand

Roel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

MessageBird

Revisado el 15/11/2018

Overall experience is really good, easy to start, cheap and almost zero maintainability.

Overall experience is really good, easy to start, cheap and almost zero maintainability.

Puntos a favor

It's really easy to setup and start sending messages via the API.

Desventajas

You guys do what you say you do, so no complains here.