MessageBird

Plataforma de comunicaciones empresariales en la nube.

Calificación general

4,5 /5
(133)
Relación calidad-precio
4,4/5
Funcionalidades
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,4/5

92%
de los usuarios recomienda esta aplicación
Ordenar por

133 opiniones

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

A nice and effective service

Revisado el 20/11/2018

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Puntos a favor

Easy to use
Works as you want it to
Reliable

Desventajas

I cannot think of anything i like least.

Sheena
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Feedback from TPS Ltd

Revisado el 16/11/2018

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Puntos a favor

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Desventajas

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Usuario verificado
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Hard to track lots of messages

Revisado el 13/12/2017

Easier communication with the team of over 100 officers.

Puntos a favor

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Desventajas

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

Rhett
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Top of the line Features

Revisado el 15/11/2018

Puntos a favor

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Desventajas

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Respuesta de MessageBird Traducir a Español

Hi Rhett,

Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email.

Best from Amsterdam,

Alex Dorweiler
Head of Support @ MessageBird

Justus
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome product with great reliability

Revisado el 5/12/2018

Puntos a favor

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Desventajas

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

David
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Getting it out

Revisado el 20/11/2018

Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

Puntos a favor

Simple well developed API's, that just do what they suppose to do

Desventajas

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Tom
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

As easy as expected

Revisado el 20/11/2018

Straight forward SMS service. Support has good response times and is easily reachable.

Puntos a favor

Implementation is straight forward using the extensive API docs and SDK's.

Desventajas

The sub accounts are a bit confusing sometimes, could use some UI improvements.
Works fine though.

Shreekala
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Refund not processed for the last 1 month.

Revisado el 27/1/2020

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all.

Puntos a favor

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Desventajas

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome service

Revisado el 15/11/2018

Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Puntos a favor

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Desventajas

Not anything at all, they have a great product.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent product, easy to use and affordable.

Revisado el 22/11/2018

Puntos a favor

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Desventajas

Nothing that comes to mind. Keep up the good work.

Gary
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent Progressive Solution with amazing customer support.

Revisado el 22/4/2021

I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help.
Just generally very impressed.

Puntos a favor

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Desventajas

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Dr. Pamela
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Do not use this company

Revisado el 26/5/2021

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

Puntos a favor

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Desventajas

I never got to use it. However, they have horrible customer service and a difficult process.

Mike
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird is very stable and easy to use

Revisado el 15/11/2018

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Puntos a favor

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Desventajas

No cons at the moment about Messagebird.

Kelvin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Competitive pricing

Revisado el 11/3/2021

Puntos a favor

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Desventajas

There is quite alot of services and can be confusing at first glance.

Ash
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Service with Excellent Reporting

Revisado el 10/12/2018

Our system is used for further education admissions in order remind students about interviews and the application process.

Puntos a favor

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Desventajas

I really can't think of any cons as our experience has been faultless.

Kees
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

SMS forwarding working well; portal not so friendly

Revisado el 20/11/2018

Puntos a favor

SMS and voice forwarding is working OK,

Desventajas

The portal is not very friendly and intuitive.

jamieal
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

message bird review

Revisado el 3/1/2022

Puntos a favor

what i like most about this software is the messaging and the way the software is set up

Desventajas

software is great nothing is need to be improve at this time

Tim
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Message Board Review - Easy to use!

Revisado el 5/12/2018

We needed a way to receive texts for dual factor authentication, it does exactly that.

Puntos a favor

Very simple setup and integration with our software

Desventajas

Nothing really, for the money is a good product

Oliver
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Overall very solid performance

Revisado el 15/11/2018

Puntos a favor

I really like that they deliver sms with a very high reliability.

Desventajas

Quite expensive - and the client libraries are not the best

Ben
Calificación general
  • Sector: Arquitectura y planificación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

MessageBird review

Revisado el 15/11/2018

Great

Puntos a favor

easy to implement API, great service, dashboard visibility

Desventajas

Access to deliverability stats, not a lot else!

Winfred
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy integration and clean API

Revisado el 20/11/2018

Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Puntos a favor

The API is really clear and easy to implement.

Desventajas

When sending high volumes it would be nice to get recommendations on pricing benefits.

Randy
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird

Revisado el 15/11/2018

Very good and never needed support.

Puntos a favor

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

Desventajas

You have limited amount of characters for settings as the sender.

Frits
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Nice tool!

Revisado el 20/11/2018

Puntos a favor

Automation in sending SMS
Easy to use
Nice platform

Desventajas

None

Liam
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy customer

Revisado el 15/11/2018

Puntos a favor

Been using for around eight months now, never had any issues and everything works easily

Desventajas

Never had anything to put as a con everything we’ve used it for has been fine

Rav
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great !

Revisado el 16/1/2019

Puntos a favor

Really easy to integrate and use. Good host of features.

Desventajas

Not really had a chance to think about cons :)