MessageBird

Plataforma de comunicaciones empresariales en la nube.

Calificación general

4,4 /5
(139)
Relación calidad-precio
4,3/5
Funcionalidades
4,3/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,3/5

91%
de los usuarios recomienda esta aplicación
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139 opiniones

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Perfect solution

Revisado el 5/12/2018

Perfect solution

Perfect solution

Puntos a favor

Easy to use and a perfect solution for Text communication.

Desventajas

I have nothing to mention.

Sheena
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Feedback from TPS Ltd

Revisado el 16/11/2018

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on...

Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Puntos a favor

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Desventajas

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Dr. Pamela
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Do not use this company

Revisado el 26/5/2021

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4,...

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

Puntos a favor

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Desventajas

I never got to use it. However, they have horrible customer service and a difficult process.

Rhett
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Top of the line Features

Revisado el 15/11/2018

Puntos a favor

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Desventajas

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Respuesta de MessageBird

Hi Rhett,

Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email.

Best from Amsterdam,

Alex Dorweiler
Head of Support @ MessageBird

Justus
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome product with great reliability

Revisado el 5/12/2018

Puntos a favor

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Desventajas

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Shreekala
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Refund not processed for the last 1 month.

Revisado el 27/1/2020

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at...

Not happy with the response. Our 600$ is still stuck with them. They haven't refunded the amount at all.

Puntos a favor

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Desventajas

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

Revisado el 13/12/2017

Puntos a favor

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Desventajas

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

A nice and effective service

Revisado el 20/11/2018

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Puntos a favor

Easy to use
Works as you want it to
Reliable

Desventajas

I cannot think of anything i like least.

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome service

Revisado el 15/11/2018

Their product works, it's easy to understand and their service is is amazing! Awesome people...

Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Puntos a favor

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Desventajas

Not anything at all, they have a great product.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent product, easy to use and affordable.

Revisado el 22/11/2018

Puntos a favor

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Desventajas

Nothing that comes to mind. Keep up the good work.

Akash
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy, professional and high quality service

Revisado el 13/12/2017

Puntos a favor

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Desventajas

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Theo
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

develop any communication platform

Revisado el 5/11/2022

We use the tool to authenticate and validate users, their orders and account. It has helped us to...

We use the tool to authenticate and validate users, their orders and account. It has helped us to deal with legit clients only

Puntos a favor

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Desventajas

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Mike
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird is very stable and easy to use

Revisado el 15/11/2018

We use SMS as voicemail notification service to our customers that expects real time delivery with...

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Puntos a favor

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Desventajas

No cons at the moment about Messagebird.

Helen
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It works

Revisado el 15/11/2018

My whole business relies on texts sent and received through MessageBird.

My whole business relies on texts sent and received through MessageBird.

Puntos a favor

It all works well, apart from occasional hiccups that are quickly resolved.

Desventajas

I can't think of anything to say for this.

Ash
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Service with Excellent Reporting

Revisado el 10/12/2018

Our system is used for further education admissions in order remind students about interviews and...

Our system is used for further education admissions in order remind students about interviews and the application process.

Puntos a favor

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Desventajas

I really can't think of any cons as our experience has been faultless.

Kees
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

SMS forwarding working well; portal not so friendly

Revisado el 20/11/2018

Puntos a favor

SMS and voice forwarding is working OK,

Desventajas

The portal is not very friendly and intuitive.

jamieal
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

message bird review

Revisado el 3/1/2022

Puntos a favor

what i like most about this software is the messaging and the way the software is set up

Desventajas

software is great nothing is need to be improve at this time

Tim
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Message Board Review - Easy to use!

Revisado el 5/12/2018

We needed a way to receive texts for dual factor authentication, it does exactly that.

We needed a way to receive texts for dual factor authentication, it does exactly that.

Puntos a favor

Very simple setup and integration with our software

Desventajas

Nothing really, for the money is a good product

koral
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to understand

Revisado el 20/11/2018

good support team, always here to help

good support team, always here to help

Puntos a favor

easy api
good pricing
system stability
good support

Desventajas

better to have more testing environment from the portal.

Usuario verificado
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great service and price

Revisado el 21/11/2018

Puntos a favor

It’s easy to use and have great prices to send SMS.

Desventajas

We have some deliveravility problems with some phone numbers.

Winfred
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy integration and clean API

Revisado el 20/11/2018

Due to pricing changes at our former SMS provider we were able to switch within a day to use...

Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Puntos a favor

The API is really clear and easy to implement.

Desventajas

When sending high volumes it would be nice to get recommendations on pricing benefits.

Randy
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Messagebird

Revisado el 15/11/2018

Very good and never needed support.

Very good and never needed support.

Puntos a favor

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

Desventajas

You have limited amount of characters for settings as the sender.

Frits
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Nice tool!

Revisado el 20/11/2018

Puntos a favor

Automation in sending SMS
Easy to use
Nice platform

Desventajas

None

Liam
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy customer

Revisado el 15/11/2018

Puntos a favor

Been using for around eight months now, never had any issues and everything works easily

Desventajas

Never had anything to put as a con everything we’ve used it for has been fine

John
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A good product

Revisado el 18/12/2018

Puntos a favor

Does exactly what it says on the tin! Easy to use software with good support.

Desventajas

There is very little not to like about the software.