Opiniones de MessageBird

Easy to use and a perfect solution for Text communication.

I have nothing to mention.

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Easy to use
Works as you want it to
Reliable

I cannot think of anything i like least.

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Not anything at all, they have a great product.

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Nothing that comes to mind. Keep up the good work.

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

No cons at the moment about Messagebird.

It all works well, apart from occasional hiccups that are quickly resolved.

I can't think of anything to say for this.

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

I really can't think of any cons as our experience has been faultless.

SMS and voice forwarding is working OK,

The portal is not very friendly and intuitive.

what i like most about this software is the messaging and the way the software is set up

software is great nothing is need to be improve at this time

Very simple setup and integration with our software

Nothing really, for the money is a good product

easy api
good pricing
system stability
good support

better to have more testing environment from the portal.

It’s easy to use and have great prices to send SMS.

We have some deliveravility problems with some phone numbers.

The API is really clear and easy to implement.

When sending high volumes it would be nice to get recommendations on pricing benefits.

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

You have limited amount of characters for settings as the sender.

Automation in sending SMS
Easy to use
Nice platform

None

Been using for around eight months now, never had any issues and everything works easily

Never had anything to put as a con everything we’ve used it for has been fine

Does exactly what it says on the tin! Easy to use software with good support.

There is very little not to like about the software.