PracticeSuite

4,0 (39)
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Plataforma de gestión de consultas y facturación médica basada en la nube.

Calificación general

4,0 /5
(39)
Relación calidad-precio
4,1/5
Funcionalidades
3,9/5
Facilidad de uso
4,0/5
Asistencia al cliente
4,3/5

69%
de los usuarios recomienda esta aplicación
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39 opiniones

Kelly
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Program

Revisado el 19/11/2024

My overall experience is great. I recommend Practice Suite to offices that are looking for a PM...

My overall experience is great. I recommend Practice Suite to offices that are looking for a PM system. Our billing company doesn't purchase PM software. We always use the software our clients are using.

Puntos a favor

We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too.

Desventajas

It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature.

Alternativas consideradas

NextGen Office, Tebra y CureMD

Razones para cambiar a PracticeSuite

Because it's my favorite program and its user friendly
Asma
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Overall Great Experience

Revisado el 30/5/2022

Puntos a favor

Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend

Desventajas

Sometime too many steps for each thing but I understand this also gives more options in the long run to do things.

Alternativas consideradas

AdvancedMD Billing Services y Tebra

Razones para cambiar a PracticeSuite

Our biller was familiar with the ease of the software and how it integrated with our current EHR.
Sierra
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Customizable

Revisado el 20/2/2025

Pretty good customer service overall, I got good advice from them and they spent many hours...

Pretty good customer service overall, I got good advice from them and they spent many hours assisting with my template creation.

Puntos a favor

Fully customizable eval and soap templates. Easy to take payments.

Desventajas

Not streamlined or created for SLPs. Cost if you have many employees/contractors.

Alternativas consideradas

WebPT y SimplePractice

Razones para cambiar a PracticeSuite

Cost with only one-three providers at the time and ability to create fully customizable templates, which is so helpful for efficient medSLP work. Eventually, when I grew, it would have been too expensive.
Caitlin
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great service

Revisado el 5/12/2024

They have been wonderful. The positives outweigh the negatives. If we ever have questions on...

They have been wonderful. The positives outweigh the negatives. If we ever have questions on something they answer that day and that is huge in the medical field to keep the practice up and running.

Puntos a favor

The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up.

Desventajas

It can be very complex when working in billing.

Rosie
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

PracticeSuite the way forward?

Revisado el 19/2/2025

I didn’t have a good nor bad experience. It was overall good but I think the company itself needs...

I didn’t have a good nor bad experience. It was overall good but I think the company itself needs to work on its AI a little better.

Puntos a favor

I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant.

Desventajas

I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite.

Respuesta de PracticeSuite

Thank you for sharing your experience with PracticeSuite! We're glad to hear that you find our platform easy to use and that our support team has been helpful and pleasant. Your feedback on AI is valuable, and we understand that AI in healthcare technology is evolving. At PracticeSuite, we continuously refine our AI capabilities to enhance accuracy, efficiency, and overall user experience. Our latest advancements focus on streamlining workflows and reducing administrative burdens, and we're committed to ongoing improvements based on user input. If you're interested in learning more about how we're enhancing our AI, check out our latest updates at https://practicesuite.com/practicesuite-announces-the-launch-of-artificial-intelligence-ai-capabilities-into-its-cloud-platform/. If you ever have specific suggestions or need assistance, we'd love to hear from you. Thank you for being a part of the PracticeSuite community!

Saifullah
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Bait and Switch tactics. Stay away or be disappointed down the line

Revisado el 16/1/2024

ABSOLUTELY TERRIBLE. be ready for disappointment and shady tactics down the road.

ABSOLUTELY TERRIBLE. be ready for disappointment and shady tactics down the road.

Puntos a favor

many features and ease of use attracted us to this prodcut

Desventajas

After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical

Jessica
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Acupuncture and Chiropractic Provider

Revisado el 23/2/2025

Puntos a favor

Good price, ability to integrate with a wide range of other programs/products

Desventajas

As a provider, I had a hard time logging in to my patient accounts when my personal providers also used PracticeSuite

Linda
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

PracticeSuite Billing Practices

Revisado el 30/12/2022

They had our business for many, many years, and they are not worth the money, but it is really hard...

They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. Avoid getting in this trap.

Puntos a favor

It was fairly easy to use and the tech support people were very nice.

Desventajas

Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented.

Catherine
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Practice Suite NOT for PT

Revisado el 24/2/2017

Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite...

Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements.
The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers.
There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians.
Using these features are easy, to begin with, but soon get tricky and cumbersome.

Puntos a favor

Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful.
Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Desventajas

The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use.
The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue.
Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

Usuario verificado
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Decent Product for Value

Revisado el 12/4/2022

Puntos a favor

The software is very easy to use and train on. They have a great self service help center that will walk you through most things.

Desventajas

It’s difficult to customize patient reminders, when they go out and patient forms.

Allen
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

The most unfriendly front desk program

Revisado el 16/8/2022

Comparing to previous Smart Soft program, Pracsuite is complicated, very user unfriendly, and is...

Comparing to previous Smart Soft program, Pracsuite is complicated, very user unfriendly, and is designed for practitioner use, certainly not for front desk, admin. Who ever designed this program has obviously never sat at the reception of a medical practice!

Puntos a favor

Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated.

Desventajas

Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly.

Cheslea
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Amazing Customer Service

Revisado el 30/6/2022

Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found...

Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments.

Puntos a favor

The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions.

Desventajas

There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down.

Margaret
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Practice Suite

Revisado el 23/5/2017

I really love using this software. I found this software easy to learn.

I really love using this software. I found this software easy to learn.

Puntos a favor

Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Desventajas

Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read.
Some of the reports could be better.

Lisa
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Business Owner

Revisado el 8/3/2020

Not usually helpful with needed. Continue to pass the ball and ignore.

Not usually helpful with needed. Continue to pass the ball and ignore.

Puntos a favor

not much to say about it at this time.

Desventajas

Does not do as promised. We are a medical billing company and continue to have issues.

Corey
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Outstanding product for small practices

Revisado el 6/3/2020

This product helps me run my practice by aiding in collection/billing and tracking the new and...

This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with

Puntos a favor

This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.

Desventajas

Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.

brett
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

run away as fast as you can

Revisado el 17/11/2016

This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and...

This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent.

Desventajas

it doesn't work properly, constant problems

Richard
Calificación general
  • Sector: Práctica médica
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simple to use, great features

Revisado el 19/7/2016

Puntos a favor

As a startup practice it is challenging getting up and running. PracticeSuite had a very affordable software, and to be honest, thats why I originally went with it. As I learned the system more I didn't realize how much deep functionality the EHR had, and from what my staff has been able to demonstrate the billing and reporting is top notch. I like that they have reports that show me our last 6 months in a trend.

Desventajas

Nothing. It has exceed my expectations. If anything, I would maybe like built in dictation. I am using dragon that is integrated in, but I have to pay separate for that.

Lukas
Calificación general
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Excellent product, excellent customer service

Revisado el 21/12/2016

I am in the process of implementing PracticeSuite at my small medical practice. While I would...

I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having.

Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.

Puntos a favor

- Extremely strong customer service
- Rich and well-developed feature set
- Detailed reporting available

Desventajas

- Interface is not always intuitive
- Fairly steep learning curve

Michael
Calificación general
  • Sector: Práctica médica
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy and affordable!

Revisado el 24/7/2016

Puntos a favor

I enjoyed all of the user friendly features that this software has to offer. The product is used primarily for billing within my practice and has been incredibly helpful. Another important feature that I admire about the product is the amazing support who are always available to assist you with any problems.

Desventajas

The templates at first seem complicated to set it up, but they work very well.

Debbie
Calificación general
  • Sector: Servicios financieros
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent, great customer service, easy to use system.

Revisado el 29/7/2016

Puntos a favor

Ease of use and customer service. I can bring on new employees and train them quickly since the system is so easy to use. Also when there are claim formats we need specific to our specialty or region they create what we need.

Desventajas

Keeping the accounting straight. Even though the accounting is sometimes off, they have been great in making corrections without issue.

Tracy
Calificación general
  • Sector: Práctica médica
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User friendly and their support is wonderful.

Revisado el 25/7/2016

Puntos a favor

PracticeSuite is very easy to use. The products functionality meets all our needs. The support staff do a great job and I would highly recommend this to any medical billing service. I have used other software and I like this one the best. Also the price is very affordable.

Desventajas

I really don't have anything else to say. They do a top notch job.

Jena
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User friendly and affordable.

Revisado el 22/2/2017

Practice Suite made it easy for me to get my billing service up and running within minutes.

Practice Suite made it easy for me to get my billing service up and running within minutes.

Puntos a favor

The customer service at Practice Suite is amazing. If you have any issues, support is able to help you immediately. The updates are done during the weekend or late hours which is great.

Desventajas

I don't have any complaints about this software. Anytime I have run into something I am not familiar with I am able to call or put in a ticket and my concerns are handled very quickly. I have worked with an agent on specific questions which is nice to have the same support person and gain a business relationship.

Matthew
Calificación general
  • Sector: Práctica médica
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Thoroughly Satisfied

Revisado el 27/7/2016

Puntos a favor

I am thoroughly satisfied with this product. Switching over to PracticeSuite has allowed me to bill my patients more efficiently and in turn made more money for my practice. My favorite feature by far is the outstanding support team. They are always there when you need them and they have assisted me with every problem I have encountered.

Desventajas

Initially setting up was a bit difficult, but ever since it has been up and running everything has gone smoothly.

Eric
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SOLID BILLING SOFTWARE

Revisado el 20/12/2016

I own a medical billing company. We have used many different billing software products over the 12...

I own a medical billing company. We have used many different billing software products over the 12 years we have been in business. The Practice Suite billing software is at the upper end of the various products we have encountered. We started with them in 2012 and they have consistently improved upon the product since then with updates and upgrades. Most importantly, they support their product. On the occasion when we run into a problem, they are very quick to fix it.

Puntos a favor

Great support, ease of use, many report options and the ability to export to Excel to create your own reports.

Desventajas

Nothing significant at this point and if we do have a problem it is resolved quickly.

Julie
Calificación general
  • Sector: Práctica médica
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Amended Practice Suite Review

Revisado el 24/8/2016

Puntos a favor

Practice Suite is a great product and the service support is amazing. They are continuously upgrading and integrating new aspects of the software to help ease the use for both providers and patients.

Desventajas

Not much. I like them very well and they are very easy to work with.