Opiniones de Zonka Feedback

I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.

The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.

The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.

Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

(big things)

- Intuitive and easy-to-use design.

- A lot of templates that are very well prepared.

- SMS sending ability - I didn't check it but is it WOW option in LTD.

- A lot of integrations!

- Promising roadmap!

- Very nice and fast communication with the support on the chat.

(small things ;))

- Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).

- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Zonka is a solid tool to obtain feedbacks from customers.

I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka

I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms.

The Net Promoter Score style survey of Zonka is one of the most handsome design in the market.

I also like that there is option in Zonka for offline surveys - can be installed in touchscreen / Ipad to put in kios for offline customers feedback. This is a rare feature.

I hope that Zonka can provide an online survey report result - rather than the current PDF download. That can be helpful in case I want customers to have a live view of the results (like a poll)

Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool.

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume.

I would love to see an integration with Encharge!

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful!

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

- I love that you can create custom surveys very easily through their site/dashboard
- You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback
- It’s also great that you can white label your surveys, so they come from your domain
- CNAME records were clear and very easy to set up
- Conditional logic can be added to survey questions
- There are pre-made surveys you can use to get started
- Multiple language options are a nice touch
- You can also have different surveys for different office locations, which is convenient
- You can create different survey styles to get the level of feedback that you want

- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually.
- You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it)
- The animation between questions is a little lacking
- Background options are a little limited

1. Predefined surveys and options to use different languages for setting up the survey. Loads of templates to choose from.
2. Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data.
3. Different modes of usages, mobile, tab, email, apps, weblinks

Some reports to introduced new, for better analysis

Ease to set-up. Instantly shares the feedback with the Team members.

Nothing Specific.

Dashboard can be dynamic to make it more effective.

Many things!

Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription).

White label domain is supported and the set up was very easy and straightforward.

You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close.

Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

No cons as of now. I’m pretty happy with Zonka Feedback and recommend it.