Opiniones de MSP Manager

MSP Manager
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12 opiniones

- Sector: Seguridad informática y de redes
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great help desk solution for small business.
Revisado el 17/1/2018
A cost effective solution to help desk ticking including the ability to track time and reporting...
A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
Puntos a favor
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
Desventajas
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
It work !
Revisado el 28/3/2023
Puntos a favor
Can manage a lot of devices and permit automation
Desventajas
Sometime loading can be long but its working at the end

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Good if you can't get better
Revisado el 7/1/2019
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It...
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Puntos a favor
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Desventajas
Difficult to use. Slow response. Bad UI. Every step requires a save.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
MSP Manager Revuew
Revisado el 17/11/2022
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able...
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.
Puntos a favor
How simple and intuitive it is to use. Could easily be picked up by new hires with little training.
Desventajas
Occasionally there are bugs with completing tickets that have been unresolved for a long time.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Bring me your issues!
Revisado el 8/10/2021
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings...
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Puntos a favor
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
Desventajas
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Simple and clean interface, easy to use.
Revisado el 2/7/2018
Puntos a favor
Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.
Desventajas
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Limited use, but no issues with it
Revisado el 21/11/2022
Puntos a favor
The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.
Desventajas
I have used this on a limited scale, so I do not have much to offer for dislikes.

- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
On par with other SolarWinds products
Revisado el 25/1/2019
Puntos a favor
I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.
Desventajas
Hard to setup; I wish there was an easier way to setup clients in the system.
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent solution for MSP
Revisado el 10/1/2018
Puntos a favor
Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.
Desventajas
The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Work in progress
Revisado el 15/3/2018
Still in Beta, but so far so good.
Still in Beta, but so far so good.
Puntos a favor
We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.
Desventajas
Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
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Fuente de la opinión
Calificación general
Revisado el 5/4/2019
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Fuente de la opinión
Calificación general
Revisado el 22/8/2018