Opiniones de Drift

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199 opiniones
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Gran opción
Revisado el 14/11/2022
Puntos a favor
La versión gratuita es muy completa y puedes ir evolucionando a la versión de pago si lo necesitas. Fácil de instalar los widgets
Desventajas
No tengo nada malo que decir, me gustaría tener más información para formarme pero lo suplen con un gran soporte directo
Respuesta de Drift
Hi Eduardo! Thank you for leaving a review! It's great to see that the free version is working well for you and that the widgets have been easy to work with and install.
Please let us know if we can ever help with anything Drift related.
--Joshua Morgan: Customer Advocacy @ Drift
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Prueba gratis
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Organizacion de datos y ventas
Revisado el 7/9/2022
Puntos a favor
me gusta para hacer conocer mi trabajo o marca que quiero vender
Desventajas
no tengo quejas actualmente, es muy util para comunitymanager
Respuesta de Drift
Thank you so much for taking the time to leave a review! Loving all the positives you're finding with Drift.

- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Full-featured conversational marketing tool
Revisado el 24/5/2023
Puntos a favor
Drift has anything you could ask for in a conversational marketing tool in the market currently. Its AI capabilities are probably what set it apart from its peers for us and our clients.
Desventajas
Pricing is not exactly friendly for "small businesses" as mentioned on their pricing page. It's more geared towards medium businesses who have set aside a sizeable marketing budget that allows for investing in conversational marketing.
Alternativas consideradas
Zendesk Suite- Sector: Internet
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Powerful buy pricey
Revisado el 23/9/2020
Honestly, it's the best software out there for that purpose. It's east to implement and start...
Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
Puntos a favor
The ease of getting started and implementation
Desventajas
If you want to enjoy most of the features, you need big pockets because it's pricey
Alternativas consideradas
IntercomRazones para cambiar a Drift
The capabilities and the brands that are using DriftRespuesta de Drift
Amit,
Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!
All the best,
Julie Hogan, VP - Customer Experience

- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
I had high hopes but was disappointed by
Revisado el 19/4/2018
Puntos a favor
Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those.
Desventajas
I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described.
Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose.
Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms.
Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try!

- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
My favourite auto marketing platform
Revisado el 18/2/2023
Businesses should use Drift to personalise customer service when solving problems. Companies should...
Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so.
Puntos a favor
Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives.
Desventajas
The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.

- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
One of the most appealing, beautiful and expensive website chats on the market
Revisado el 31/7/2018
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of...
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales
Puntos a favor
- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.
Desventajas
- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.

- Sector: Instituciones religiosas
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante 6-12 meses
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Drift is a high quality chat platform with a significant load time
Revisado el 2/3/2021
Drift has a lot of great features, and although it can be confusing at first, it is well worth the...
Drift has a lot of great features, and although it can be confusing at first, it is well worth the effort. My only complaint (and the only reason I wouldn't use it at this time) would be the significant increase in load time on my websites, which caused me to look elsewhere for a better solution.
Puntos a favor
I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform. It offered simple chat solutions, sent follow-up emails to people who didn't see your chat automatically, and provided numerous other useful features. It had a simple chat window that caught people's attention and generated chats, all of which we found very useful for our needs
Desventajas
Drift has a couple key problems - one being the overly simplistic and confusing backend UI. For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused. This likely would have been different if I'd been part of the team that set it up, but starting to use the platform required quite a learning curve to customize it to our needs.
Perhaps more significantly, I used Drift for a period of time while updating my companies website - and upon switching to Wordpress and using Drift, I started to notice a significant increase in load time - with lighthouse & gtmetrix revealing a significant load time (I believe it was over 1.3 seconds of load time) caused by Drift's code. Needless to say, load time is key in website conversions, so I switched away from the platform pretty quick after that.
Respuesta de Drift
Darien,
Thanks very much for taking the time to share your experience with us. This feedback is really important to ensuring we can improve for our customers. I'd love the opportunity to introduce you to our produce team if you'd be open to chatting more. Feel free to contact me directly at jhogan@drift.com.
All the best,
Julie Hogan, VP - Customer Experience

- Sector: Instituciones religiosas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
My leads increased
Revisado el 28/7/2019
Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in...
Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more.
Puntos a favor
I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking
Desventajas
I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps.

- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great way to add essential chat functionality to your website
Revisado el 11/12/2017
Great way to provide value to visitors and be able to clearly communicate.
Great way to provide value to visitors and be able to clearly communicate.
Puntos a favor
Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.
Desventajas
The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides.

- Sector: Medios online
- Tamaño de la empresa: Trabajador autónomo
- Software usado Otro durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A solid suite of digital tools all on one platform
Revisado el 7/5/2021
Puntos a favor
The thing about Drift that I like the most is, without a doubt, its chatbot creation feature.
There are plenty of chatbot platforms and apps out there, but what makes Drift stand out its the ability it gives you to provide website visitors with a tailored experience, answers to their questions and solutions to their needs...all on autopilot!
You put in the work once – to create the chatbot – and then, you can let the platform work its magic and help you increase website visitor engagement and other KPIs in your business.
Desventajas
If you're planning to put together a quite robust and sophisticated chatbot, you'll need to carve out some time. While this is to be expect, I sometimes feel that one can feel a bit overwhelmed in the chatbot creation process...
Respuesta de Drift
Hi Yann, thanks for your review! We're glad to see that you've used Drift to successfully create a tailored experience for your website visitors and we're excited to see your continued success in the future!
- Sarah Haberman, Senior Customer Advocacy Manager

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Playbooks are WOW!
Revisado el 27/12/2018
We got some kick-ass leads using Drift. Will keep using the tool forever.
We got some kick-ass leads using Drift. Will keep using the tool forever.
Puntos a favor
I have been using Drift for more than 2 years and there is nothing I don't love about this product but I am here to talk about Playbooks today. It's amazing how you can set up custom messages to the web page visitors knowing their intent as per the content of this website. Great work!
Desventajas
None so far but while writing this review I realized that when I chat with my drift visitors while I type the Grammarly auto-correction does not work. It will show the error but it won't auto-correct.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chatbots and Livechat capabilities that will transform the way to use your website
Revisado el 9/1/2023
Phenomenal value from day 1, very user friendly and great for adoption.
Phenomenal value from day 1, very user friendly and great for adoption.
Puntos a favor
Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.
Desventajas
Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.
Alternativas consideradas
QualifiedRazones para cambiar a Drift
Could not integrate with HubSpot CRMRespuesta de Drift
Hey Georgi! I'm pumped to see you're enjoying and having success with using Drift.
I'd love to hear more about the ABM and audience building functions that aren't easy to find. This feedback is important to our product team for improvement. You can email me at jmorgan@drift.com
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Drift review
Revisado el 11/1/2023
Overall I am very satisfied with Drift and it has been the great experience integrating this with...
Overall I am very satisfied with Drift and it has been the great experience integrating this with zoominfo for lead generation
Puntos a favor
Drift is extremely easy to configure and there is a launchpoint integration available via Marketo Engage that makes it easy to integrate and push lead gen data into Marketo
Desventajas
I think Drift gets the job done and is the best live chat out there in market. I cant think of any con
Respuesta de Drift
Hi Farhan! Thank you so much for leaving a review. I'm super pumped to see that you're finding Drift easy to configure, easy to use, and integrating so well with your tech stack.
Please let us know if we can ever assist with anything Drift related.
--Joshua Morgan
Customer Advocacy @ Drift
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A solid component in your marketing automation strategy
Revisado el 30/5/2022
Overall, I think it's a great tool
Overall, I think it's a great tool
Puntos a favor
I really loved how super easy Drift is to both implement and use as chatbot tool (that does way more than that)
we've rolled it out for our SDRs to be able to capture leads and respond to any presales questions quickly. and the integration with Hubspot and salesforce makes it really easy to not only capture but also to personalise our response as a part of our overall marketing automation strategy.
Desventajas
- it's not cheap
- the stage that you'd be importing the lead into Sales Cloud (SFDC CRM) can be tricky as the definition of stages aren't really aligned.
Alternativas consideradas
IntercomRespuesta de Drift
Hi, thanks for taking the time to review your experience with Drift and sharing your feedback on how we can improve our lead importing!
- Sarah Haberman, Senior Customer Marketing Manager
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Drift- Chatbot automation made simple
Revisado el 7/7/2022
We have received decent number of leads in past years using drift. It is good to use on a holistic...
We have received decent number of leads in past years using drift. It is good to use on a holistic way.
Puntos a favor
Past 1 year usage of drift was made simple by making the navigation between creating playbooks & viewing analytics/reports easy. We have integrated it with freshsales CRM for storing leads captured in chat. Creating playbooks for chatbot on our website is structural. Just by selecting dates, it is easy to view the data captured through chatbot for that duration.
Desventajas
Similarly playbooks creation could be made more user friendly by bringing in different format for editing them as it is currently bit difficult to navigate between one node to another in the tree like representation of the playbook.
Respuesta de Drift
Hi Karunyaa! ���� Love seeing how Drift is helping make processes easier for customers especially when you're creating opportunities from chat.
I would love to hear what formats you'd like to see with our playbooks so I can pass it on to the product team. You can email me at jmorgan@drift.com
--Joshua Morgan: Customer Advocacy @ Drift

- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
2 years strong
Revisado el 5/12/2019
Very positive. The changing of hands in team members has been difficult, but the software is...
Very positive. The changing of hands in team members has been difficult, but the software is intuitive enough to be supportive independent of people at times.
Puntos a favor
The team and the development of the tool. The people are incredible. They are helpful, involved, and genuinely enthusiastic.
Desventajas
Being an early adopter, the best practices weren’t written well into our first few years and the software itself has gone through impressive, but drastic change.
Alternativas consideradas
IntercomRazones para cambiar a Drift
Price and ability to get in early- Sector: Servicios financieros
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome chatbot for engaging with potential customers
Revisado el 7/2/2020
Overall, drift allows a simple and personable way to interact with potential customers that visit...
Overall, drift allows a simple and personable way to interact with potential customers that visit our website.
Puntos a favor
Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.
Desventajas
It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.
Respuesta de Drift
Thank you for this. I'm glad to hear you've found Drift personable and it's saving you time!
Please let us know how we can be helpful to you this year!
All the best-
Julie Hogan, VP Customer Experience
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
A great product that wasn't afit for us
Revisado el 6/4/2021
Great product that wasn't a fit for our buyers
Great product that wasn't a fit for our buyers
Puntos a favor
Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done.
Desventajas
It didn't capture leads for us. I think our buyers hated the bot.
Respuesta de Drift
Hi there,
Thanks for sharing your thoughts on Drift - we're so sorry to hear it wasn't a fit for your business. If you ever want to reevaluate Drift or work more closely with our teams to see how you can get the most out of the product, please feel free to email me directly at shaberman@drift.com.
- Sarah Haberman, Senior Customer Advocacy Manager

- Sector: Recursos Humanos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
This has been a great tool to improve website conversion.
Revisado el 13/12/2019
We purchased Drift to help our website convert more visitors, we definitely saw an uptick in...
We purchased Drift to help our website convert more visitors, we definitely saw an uptick in conversions even if you take into account the amount of form fills it enviably cannibalized.
Puntos a favor
Drift is easy to implement and a extremely powerful tool for increasing conversion on your website by directly engaging visitors.
Desventajas
If you're looking to engage your entire Salesforce in using this tool, it can be quite expensive to purchase the seats. Also, it's not all that flexible if you're not trying to use it in a relatively specific way.

- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
You can fell in love with a SaaS product.
Revisado el 4/5/2018
Puntos a favor
Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them.
Desventajas
Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast!

- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
So Much More Than a Simple Chatbot
Revisado el 19/3/2018
We have made use of Drift to replace the standard static contact forms on a number of client sites...
We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales. The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors
Puntos a favor
Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients' sites (under my management) with great success. Case in point. A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that!
Desventajas
The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Easy chat set up right to your website
Revisado el 14/2/2019
Great product. Free version is pretty limited, but gets the job done.
Great product. Free version is pretty limited, but gets the job done.
Puntos a favor
I found that drift has a very nice flow and design. It was very easy to set up, and I've seen a great increase in customer interaction from our website when i am able to engage them.
Desventajas
Paid tiers are expensive. It looks like you get some great features through their paid services, but compared to other companies, they seem very expensive
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Over promise, under deliver
Revisado el 31/10/2018
For a Robot feature on your website, they are not good at following up on their own tickets. This...
For a Robot feature on your website, they are not good at following up on their own tickets. This includes robot chat questions that they say they will get back to you. This forces you to email and they will get back to you, but then when there are more questions its radio silence. Then I pushed to get a call and there were takeaways and my contact was supposed to return my call post TWO conference calls and I had to push to get them to follow thru.
The system causes duplicates, all the people coming to the site are listed as site visitor with no history.
Puntos a favor
The ideas of what they wanted to software to do.
Desventajas
They made promises that they can't live up to
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great platform, pushy upsells
Revisado el 6/8/2019
Puntos a favor
The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications
Desventajas
None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality.