TourSolver

4,2 (30)
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Solución de gestión de servicios con optimización geográfica

Calificación general

4,2 /5
(30)
Relación calidad-precio
4,2/5
Funcionalidades
4,0/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,2/5

83%
de los usuarios recomienda esta aplicación
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30 opiniones

Luis Manuel
Luis Manuel
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Opti-Time Save money

Revisado el 17/6/2020

El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramienta...

El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas

Puntos a favor

Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo

Desventajas

De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado

Alternativas consideradas

ArcGIS

Razones para cambiar a TourSolver

Por la cantidad de variables que podemos optimizar

Respuesta de Nomadia Group

Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.

Luc
Luc
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

An easy way to save time and money...

Revisado el 12/6/2020

Puntos a favor

Easy of use (for final user), integration possibilities, strentghness

Desventajas

Implementation requires a deep knowhow...

Alternativas consideradas

SAP SuccessFactors HXM Suite

Razones para cambiar a TourSolver

Previous experience

Respuesta de Nomadia Group

Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.

Daniel
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Route planning & optimization

Revisado el 19/10/2020

I can tell that Opti-time’s team is very experienced and is very passionate about their products....

I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!

Puntos a favor

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Desventajas

There is not much I dislike about the software.

Alternativas consideradas

Route4Me y Samsara

Razones para cambiar a TourSolver

Territory creation Responsive support pre and post sales

Respuesta de Nomadia Group

Thank you for taking the time. We are working hard on our features and fast implementation!

Paul
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Revisado el 14/4/2022

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Puntos a favor

Lets customers know of ETA's via text and email once a route has been planned.

Desventajas

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Respuesta de Nomadia Group

Hello Paul, thank you for taking the time to post a review!

The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone.

Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied.

Alex will be in touch with you very soon!

Tom
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good program for optimizing routes and communicating arrival time window with customers.

Revisado el 13/12/2023

Toursolver Is a viable route optimization and site arrival time communication tool.

Toursolver Is a viable route optimization and site arrival time communication tool.

Puntos a favor

Route optimization, time of arrival communication, import data.

Desventajas

Is a very detailed and customizable program and requires training and practice to use.

Respuesta de Nomadia Group

Dear Tom,
Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.

Kostia
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Ideal for small businesses

Revisado el 21/4/2022

Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the...

Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work!

But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.

Puntos a favor

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is:
- Drag&drop service jobs from Xls
- One-click optimization
- Full map view with all routes (to display during morning briefing time)
- Modify job schedule based on the team's feedback
- Share with the mobile phone in one-click

-> we worked with
[SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

Desventajas

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Alternativas consideradas

Samsara

Razones para cambiar a TourSolver

Pricing / Support / User Interface

Respuesta de Nomadia Group

Hi Kostia, thank you so much for the review!

Indeed, the UI is very rich and will look complex at first.

This is one of the downsides of having a lot of customization and features.

I have provided your feedback to the product team to continue to focus on UX as much as possible.

Paul
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Toursolver

Revisado el 19/4/2022

Dissapointed w toursolver so far

Dissapointed w toursolver so far

Puntos a favor

It is fairly quick to load info to get map

Desventajas

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Respuesta de Nomadia Group

Hello Paul!

Thank you so much for your review!

Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you.

For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example.

we will be in touch soon to ensure that this works for you!

Troy
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Toursolver - Electrical inspection

Revisado el 27/4/2022

Inspections are clearly identified and can be easily managed.

Inspections are clearly identified and can be easily managed.

Puntos a favor

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

Desventajas

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

Respuesta de Nomadia Group

Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.

andy
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Toursolver

Revisado el 14/4/2022

So far it has been fine. Still getting used to it

So far it has been fine. Still getting used to it

Puntos a favor

I like the allows certain amounts of time for each job and plots on a gant chart

Desventajas

A bit difficult to rearrange the calls in the order I would like

Respuesta de Nomadia Group

Hi Andy, thank you for your review!

I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls.

Look out for an email from our team soon!

Anastasiia
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Happy to use it!

Revisado el 8/2/2022

I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has...

I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.

Puntos a favor

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

Desventajas

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Respuesta de Nomadia Group

Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!

Alfredo
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

ITSmarts Comments

Revisado el 16/6/2020

Experience have been very good this sales and support

Experience have been very good this sales and support

Puntos a favor

About Toursolver Cloud is a solutions very easy to use to implement with final users

Desventajas

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it.

Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon.

Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Respuesta de Nomadia Group

Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.

Filippo
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Un'esperienza positiva

Revisado el 19/3/2024

Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità...

Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni

Puntos a favor

Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto

Desventajas

Alcune traduzioni in italiano un poco approssimative

Respuesta de Nomadia Group

Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.

MARIE
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Pratique

Revisado el 10/11/2023

Puntos a favor

Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier

Desventajas

Nous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.

Respuesta de Nomadia Group

Bonjour Marie,

Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.

Clovis
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

utilisation tour solver

Revisado el 4/12/2023

Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des...

Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.

Puntos a favor

Nous avons apprécié la facilité d'utilisation du smartphone et la planification.

Desventajas

Nous avons eu des difficultés sur la gestion de la base de données clients

Respuesta de Nomadia Group

Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.

Sandra
Calificación general
  • Sector: Energías renovables y medio ambiente
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Gain de temps

Revisado el 13/6/2024

Puntos a favor

Gain de temps considérable 10mn contre 3 ou 4 jours pour planifier les rendez vous.

Desventajas

Pas vraiment d'aspects négatifs juste quelques modifications qui lui permettrait de mieux optimiser les tournées.

Respuesta de Nomadia Group

Bonjour Sandra, merci pour votre retour d'expérience. Nous sommes ravis que TourSolver réponde à vos besoins quotidiens!

Sébastien
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Solver - Optimisation de tournées

Revisado el 17/10/2023

Optimisation des flux

Optimisation des flux

Puntos a favor

L'ergonomie, les cartographies, intégration des contraintes métiers

Desventajas

Outils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.

Respuesta de Nomadia Group

Bonjour Sébastien,
Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble.
Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.

Paul
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 0.0 /10

Not a great system

Revisado el 22/4/2022

Puntos a favor

After lots of time with it it becomes easy to use

Desventajas

Always needs to be connected to the internet

Respuesta de Nomadia Group

Hello Paul, thank you for taking the time to post a review!

The mobile app has an offline mode that allows you to access your route plan and report even when out of network.

It is not possible to connect to the desktop web portal if you do not have internet.

Our team will reach out to you to gather your feedback and implement new features in our product roadmap.

Stay tuned; Alex will reach out!

Emmanuel
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Lackluster Customer Support

Revisado el 27/4/2022

Customer service is not great. Turnaround is long. It seems support working hours is very limited...

Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)

Puntos a favor

Route Planning and being able to communicate to the customers

Desventajas

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Respuesta de Nomadia Group

Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.

Brian
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 2.0 /10

Toursolver

Revisado el 26/4/2022

getting more comfortable using system

getting more comfortable using system

Puntos a favor

Able to map and Locates almost all sites

Desventajas

-List of sites does not match the map ''pins''
-difficult to tell which direction your going to start
-difficult to find/see street name

Respuesta de Nomadia Group

Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.

Arturo
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

North Alpha fully recommends Opti-Time for Agenda and Route Optimization

Revisado el 17/6/2020

Puntos a favor

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks.
Opti-Time helps on reducing costs and planning efforts.
Opti-Time gives full operation visibility for managers and field executives.
The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

Desventajas

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Respuesta de Nomadia Group

Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.

Andrii
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

White Label Routing APIs

Revisado el 8/2/2022

For our company, the most important was to be able to integrate a routing & planning optimization...

For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.

Puntos a favor

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

Desventajas

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

Respuesta de Nomadia Group

Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.

Venard
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Expert user

Revisado el 25/10/2017

Puntos a favor

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

Desventajas

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

Respuesta de Nomadia Group

I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.

Federico
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Easy to use and ROI guaranteed

Revisado el 8/9/2017

Puntos a favor

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians.
The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

Desventajas

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Respuesta de Nomadia Group

Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!

Raffaele
Calificación general
  • Sector: Seguridad pública
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

TourSolver Review

Revisado el 28/4/2022

Puntos a favor

availability of user options that can by customised

Desventajas

search bar for adding new addressed not working

Respuesta de Nomadia Group

Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.

Alice
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very valuable software

Revisado el 8/2/2022

Very few routing & scheduling software offers real-time optimization, and only opti-time has an...

Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.

Puntos a favor

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

Desventajas

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.