CleverTap

4,4 (57)
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La plataforma de marketing móvil inteligente

Calificación general

4,4 /5
(57)
Relación calidad-precio
4,1/5
Funcionalidades
4,4/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,3/5

91%
de los usuarios recomienda esta aplicación
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57 opiniones

Krsna
Krsna
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

El corazón de cualquier App =)

Revisado el 12/4/2022

Nos gusta porque podemos entender donde se nos esta quedando parado cada usuario y nos ayuda para...

Nos gusta porque podemos entender donde se nos esta quedando parado cada usuario y nos ayuda para realizar el onboarding correcto

Puntos a favor

Clevertap te ayuda a entender a tu usuario B2B, puedes ver que esta pasando en tu app!

Desventajas

Que los funnels solamente pueden darte accesso a 8 etapas

Anirban
Anirban
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The perfect communications platform for all our marketing needs

Revisado el 8/1/2024

With CleverTap, we can not only send communication but we also actively use it to build segments,...

With CleverTap, we can not only send communication but we also actively use it to build segments, save those and plan marketing budgets effectively even before executing the campaigns.

Puntos a favor

The segmentation and targeting across multiple platforms like SMS, WhatsApp, Push Notifications is very easy to use and also very accurate. Multiple vendors are supported for SMS, WhatsApp, Email and RCS, allowing us to choose from the most cost-effective solutions, and also track data across all sources through callback reports.

Desventajas

The push notification delivery rates in CleverTap are somewhat low for Android devices manufactured by certain Chinese mobile companies. This leads to low effectivity of push notifications and increased reliance on costlier channels like SMS and WhatsApp.

Akshata
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great tool for tracking user activity and real-time user database

Revisado el 26/8/2022

Overall experience was great ,I'm using this tool since last 2+ years ,notification and analytics...

Overall experience was great ,I'm using this tool since last 2+ years ,notification and analytics part was great.

Puntos a favor

User tracking, campaign management, notifications,user activity tracking,

Desventajas

1.Fcm token of some user are missing.
2. Not supported for web applications.

Alternativas consideradas

Firebase

Razones para cambiar a CleverTap

It's provide greater features as compared to firebase
Moran
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A perfect guarantee to enhance engagement and customer loyalty

Revisado el 11/12/2024

CleverTap has contributed greatly to making a positive transformation in our marketing campaigns,...

CleverTap has contributed greatly to making a positive transformation in our marketing campaigns, enabling us to maintain the momentum of engagement with customers and enhance their loyalty continuously.

Puntos a favor

CleverTap I love all its features, its analytics to track user behavior in real time are more than amazing, it always produces visualizations that help gain customer loyalty. I love CleverTap's ready-made templates that always make starting campaigns smoother. I like the ease of setting up custom advertising messages and integrating them with push notifications, which contributes significantly to achieving precise and double targeting.

Desventajas

CleverTap's simplicity of the interface and the smoothness of all the setup steps makes the small negatives disappear.

Kim
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

THIS COMPANY SCAMED ME

Revisado el 5/5/2024

This has been a horrible experience, in a 4 day time span. They have scammed me and they should not...

This has been a horrible experience, in a 4 day time span. They have scammed me and they should not be able to do this to people.

Puntos a favor

I was hired to work for this company on the back end clicking a button for pre written positive 5 star reviews for products. I was to do 120 clicks a day and I would be paid to do this.

Desventajas

I was told there would be what was called lucky orders and I would earn 20Xs the commission. When this happened I was to pay for the lucky order and I would be paid back my money once the 120 clicks were done. My first lucky I had to pay out 6,900.00 my second lucky came and they want me to pay out 10,100.00. I can not afford to pay this amount and I’m told that if I do not, the current 10,000 I have already put in, I will not get back. This is a total scam. I’m into it for 10,000.00 USD, but I’m from Canada so that 13,500.00 they owe me and will not pay me. My Trainer [sensitive content hidden] should be held responsible as well as the customer service girl [sensitive content hidden]. I wish I could attach pictures of the hogwash they are feeding me. DO NOT TRUST THIS COMPANY, they will steal your money and run with it and get nothing In return. I will be starting a formal investigation tomorrow with the local police in my area. Learn from my mistake and stay clear or Clever Tap.

Usuario verificado
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

CleverTap Highly Advance and Analytics Engagement platform

Revisado el 19/6/2021

With CleverTap we had excellent and seamless experience. CleverTap has helped us to engage more...

With CleverTap we had excellent and seamless experience. CleverTap has helped us to engage more audience and convert them into leads.

Puntos a favor

CleverTap provide excellent real time analytics which make it best tool for mobile engagement. It has powerful segmentation engine which help us to run more personalize and specialized campaigns. CleverTap is the perfect platform for any mobile app.

Desventajas

WhatsApp integration is not available. It take more time to segment data when you work on large database.

Sara
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It enables us to find the right path to deliver campaigns to customers

Revisado el 26/7/2024

With CleverTap, we have avoided the possibility of useless campaigns, because the campaigns we...

With CleverTap, we have avoided the possibility of useless campaigns, because the campaigns we create with it are designed and sent in line with the correct communication channels used by the targeted customers.

Puntos a favor

CleverTap is considered the best campaign design tool because of its easy-to-edit templates that make it quick to formulate and launch targeted campaigns across different communication channels. I love CleverTap because it enables us to seamlessly choose roadmaps and manage diverse customer segments efficiently. CleverTap provides the visualization tools needed to manage customer relationship continuity, as the retargeting function within a specific time frame contributes to enabling us to get customers’ attention, and capture important data full of details that we need.

Desventajas

No negatives, but I like the enhancement of CleverTap’s ability to direct across social media and capture more data.

Ernesto
Ernesto
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

An amazing and powerful Mobile marketing swish-knife.

Revisado el 2/8/2022

We are more than happy with current product and future roadmap.

We are more than happy with current product and future roadmap.

Puntos a favor

To have real-time analytics and create push and in-app campaigns based on real user data.

Desventajas

Price is a bit on the upper side and not so clear as startups.

Alternativas consideradas

MoEngage

Razones para elegir CleverTap

More features

Software anterior

Google Analytics 360

Razones para cambiar a CleverTap

Robust and with better performance.
Alanna
Alanna
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good value for money for marketing automation & user engagement

Revisado el 2/8/2022

I've been relying on Clevertap for about 3 years now, mostly because it's an affordable option for...

I've been relying on Clevertap for about 3 years now, mostly because it's an affordable option for what I need, which is email marketing automation & push notifications/user engagement. It's worked well for me for those features, and I also have seen the product improve in a short amount of time. I also have appreciated the customer support team offering timely assistance whenever I need it.

Puntos a favor

Clevertap offers a lot of the same features of marketing automation platforms like Braze & Leanplum for a much more affordable price, and is startup-friendly for that reason. I especially love the email automation features and the ease-of-use for campaign creation.

Desventajas

There are some UX/UI features that lack ease-of-use, like date & time pickers or the journey creation pages. I also find saving draft work should be done automatically, as there's been a few times that I've been working on something only to lose the progress I've made if the page wasn't saved and I returned to it a few hours later.

Keyur
Keyur
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for Analytics & Engagement

Revisado el 29/10/2017

Puntos a favor

We have been using CleverTap for over 4 years now for Pricebaba.com and now in our new product, SahiGST as well. The results have been amazing. Analytics and engagement in a single package is wonderful. It's quite easy to segment users based on what they have done on the website and that too real time. Their funnels are the best I've seen - it is possible to set it up within a few seconds. Also, their new Flows feature has helped us understand where exactly the user dropped off and what actions were performed right before that. We have used web pop ups and emails extensively.
They have a fantastic customer success team that has been very responsive to all our calls and emails.

Desventajas

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and support team takes feedback positively and tries to accommodate our feature requests.

Deepa
Deepa
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Definitely a valuable tool for any marketer to use in real time

Revisado el 7/8/2022

Puntos a favor

Engaging user is easier with CleverTap. Through its multichannel targeting, it plays a significant role in user engagement. It is super easy and quick to create custom segments and manage large volume campaigns. As a result we are able to increase our user retention.

Desventajas

CleverTap is far more expensive tool than others. Once a journey is published, you will not be able to change any of the trigger or segmentation node within it.

Shreyas
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Clevertap is a Good Omni Channel Marketing Tool !

Revisado el 16/10/2023

Puntos a favor

The response from the Clevertap team is excellent. The tool itself is extremely intuitive with loads of above par features and options. The interface is very easy to use and helps in setting up a campaigns

Desventajas

The campaign reports are marked in CSV format via email. They should have a mobile app as well we more interactive

Minal
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

CleverTap- The Future of Growth Engineering, Reviewed

Revisado el 29/7/2022

Puntos a favor

The spontaneity and capability of sending lacs of notifications in one go! Also, the power to communicate with users with personalized content helps audience connect with the brand in a better way.

Desventajas

We are ye to explore a lot many features on the UI hence can't say of any cons.

Rodrigo
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

using Clevertap, easier everything

Revisado el 2/8/2022

customer awareness, increased conversion from download to full log, journey tracking, etc.

customer awareness, increased conversion from download to full log, journey tracking, etc.

Puntos a favor

it is easy to use when you already have the practice and knowledge, and also of all the insights it gives you to know your customers better

Desventajas

in general everything is good, only when you have to delete events should be done by the tech team and not yourself

Alok
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Alok's Clevertap Review- What and why?

Revisado el 28/7/2022

As we are using this product since the beginning, our CRM team has ease of using this and they are...

As we are using this product since the beginning, our CRM team has ease of using this and they are familar of the feature.
Tracking the engagement of the user is one of the best suited for us.

Puntos a favor

The scheduled campaign feature and integration with service provider.
Also you can customize you apis for sending notifications

Desventajas

The new UI still have flaws and I also reported the same with the team.
Not able to add webhook in the UI
Once you add a webhook you can not modify or delete the webhook.
Webhook name does not visible in the U, no search optionI

Alternativas consideradas

MoEngage

Razones para elegir CleverTap

Cost factor. Ease of use Good support

Software anterior

Amplitude y MoEngage

Razones para cambiar a CleverTap

Cost factor. Ease of use Good support
Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Clevertap helps make organisation target based on user behaviour pattern

Revisado el 5/8/2022

Clevertap has been essential part of business since last five years to target users basis their...

Clevertap has been essential part of business since last five years to target users basis their journey and nudge at the right time in their journey to convert to customers.

Puntos a favor

Easy to use however could be better. Behavioral insights and in built support for multi channel marketing makes best of the resources available.

Desventajas

Integration of mixpanel still in beta this will enable clevertap to offer best of both worlds

Alternativas consideradas

Mixpanel

Razones para cambiar a CleverTap

Efficient User targeting
Anshuman
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

What I liked most and least about Celevertap

Revisado el 2/8/2022

Puntos a favor

Interface is easy to use .Best thing I like about CT is it's simple interface to create funnels

Desventajas

1.customer support is too slow and lacks technical understanding of product which often leads to lengthy conversations with no conclusion.
2. Your product documentation is not always updated "we recently wanted to implement web push feature of yours but due to stale documentation and poorly informed custom service team it took us a quarter .

Pankaj
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A proper user engagement and marketing management tool...

Revisado el 24/7/2022

Finally i am very happy with the clavertap.

Finally i am very happy with the clavertap.

Puntos a favor

User segmentation and journey tracking is a very best feature of this platform.

Desventajas

Implementation with an app which is already using other platforms like firebase, branch, aws pinpoint is little bit difficult and confusing.

Shakti
Shakti
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Power Infra and Realtime Engagement

Revisado el 11/9/2017

Puntos a favor

I have been using CleverTap for over three years now.

We had tried multiple providers to send push notifications through our app, but none of them could handle the traffic and load of our user-base, especially during important sports matches or TV show releases. CleverTap, having a powerful infrastructure, could easily handle our load and could send realtime notifications to all our users. We could thus schedule and send massive campaigns in just a few seconds without worrying about deliverability.

CleverTap is backed by a great customer success team, who eased the migration process and also helped us automate a plethora of our marketing use-cases.

Desventajas

Well, with the scale they have managed to create, they need more manpower! Irony is, they have managed creating an impact with very few talented resources.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Terrific product: Analytics 👉 Re-iterate 👉 Deliver 🔁

Revisado el 28/7/2022

Puntos a favor

A goto tool for measuring/performing the day to day statistics/analysis for Dev, PMs, Engg Leaders to plan/re-iterate the next set of items to done gracefully. Impact could be easily visualised from the very first day itself. Moreover, campaign management/optimization is fairly good, enabling better targeting, leading the better conversion.

Desventajas

Though it serves the purpose pretty well, documentation could be enhanced, beta Doc UI is good initiative.
Expecting things to be more fast and furious 😅 (being greedy).

Nitya
Nitya
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

CleverTap- Best in class Retention and Engagement automation tool

Revisado el 8/6/2022

Puntos a favor

In order to enhance the user experience, we use CleaverTap to understand how the user navigate our website and feel the experience. CleverTap help us to identify the point where Users are abandoned. It help us to analyze this and create user journey to get them back on our platform.

Desventajas

The integration of CleverTap into the website may prove to be a bit difficult at first. In Addition, there is no proper way to calculate campaign expenditure.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A powerful and comprehensive platform for user engagement

Revisado el 8/10/2018

Puntos a favor

Have been using clevertap for 3+ years now. It's the one tool that a marketer or product manager would use everyday to track campaign performance, user analytics, conversion rates, daily actives etc. It's very powerful and can process millions of data points in a matter of seconds. They have added a lot of new features that makes it at par with international level products in this domain, yet at a much cheaper price.

Desventajas

It's just become a bit costly now for smaller companies. Also, it could do better with paid marketing tracking, competitor app or industry benchmarks etc. within the tool.

Usuario verificado
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

In-App marketing sorted with CleverTap

Revisado el 5/8/2022

Puntos a favor

The best part is the bundle of features and personalization experience when it comes to push notifications.

Desventajas

To dislike is that the few features are missing like editing of text in bold aur different scripts and styles

Lee
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

CleverTap Review

Revisado el 28/7/2022

I have had a very positive experience with CleverTap. I have been using the software for a year now...

I have had a very positive experience with CleverTap. I have been using the software for a year now and I feel like there is still so much I can learn.

Puntos a favor

The customer support and customer managers that are assigned are top notch! The ticketing system within the platform is extremely valuable when I need a question answered in a timely manner.

Desventajas

The user guides can sometimes be very difficult to follow. I am a huge component of live action help. I need to see the software being used in real time to understand all of the features of CleverTap.

Shitij
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Clevertap review

Revisado el 2/8/2022

Puntos a favor

Mobilee analytics is pretty good. They support parquet format and campaign management is also easy. Engagement is super helpful

Desventajas

UI is not intuitive. API is limited. Documentation is very outdated. Very few integrations. No real time export of data

Alternativas consideradas

Mixpanel