Opiniones de TenantCloud

It's free, it has online payments and a great customer support.

Waiting for criminal report to be integrated.

Support is outstanding first and foremost. After that, it provides many of the features i needed in management platform, is very easy to navigate on the tenant side, a feature that would be a deal breaker as tenants don't want to spend a lot of time trying to find what they need, and the ability to record other company income and expenses suck as vending machine proceeds is a major plus.

Would like to have the ability to offer an online application without it being tied to a specific property, or requiring me to lust the property first. Also would like to see the ability to add new vendors on the fly through the expense form. When a maintenance guy brings mw a new receipt for payout, i often have to cancel the entey to go back and add a new vendor first.

The promise to offer pretty much everything to manage landlord / tenant relationships

Absolutely ignorant customer support, clunky confusing interface, not flexible verification process

For use in small scale property management scenarios, by owner - it's very helpful to associate tenants with rent obligations; and have a platform that automatically generates invoices and receipts. It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly. This is an organized and accessible way to ensure tenants have the right access to documents, as well as generates receipts following their payments. Seeing payments pass through multiple stages on the platform is helpful to stay updated. Very helpful for use across small scale landlords.

For use in small scale property management scenarios, by owner - The processing time from payments to transferred into landlord account is longer than expected, and the only area that I would really like to see improvement in the free version of TC access. Additionally, I would like the ability to split or share rent between tenants more accessible on the free TC platform

We were attracted to Tenant Cloud because it offered a way for tenants to pay rent via ACH, so our tenants would not have to pay fees and could easily pay online. TenantCloud also sends automatic reminders to tenants to pay their rent, and so far we have had no late rent payments!

Have had a few issues that were mostly fixed after reaching out to customer support. I don't like that it takes a long time for a payment to hit my bank account, as the ACH payments are sent first to my TenantCloud balance and then transferred to my bank account. Depending on when rent is due (since transfers are only made on business days), it could take up to more than 10 days for the payment to hit my bank account. I also wish it was easier to sync with QuickBooks.

Fast, easy cloud-based implementation. Smartphone app. Tenant portal. Cloud document storage. Equipment/asset management with maintenance reminders.

Difficult to get reports on certain typical rental business functions (ie. bank deposits).

Price and user interface are great. There was always someone on the other end when I called in to customer service. And a representative followed up with me to ensure that my issues were resolved.

Some limitations with functionality related to owner reporting and billing. I wish there was a direct link to the tenant and owner portals.

Lovely tools for my startup property management company. I'm in the process of trying the free version before paying

Google maps does not have sufficient deta of every single neighborhood in the world so by making the feature compulsory through google you only limit your market to developed cities while not giving a damn about all other properties which are located in smaller towns, developing and remote countries. Make it easy for every single property in the world to be managed through the software...

Software is easy to use and easy to onboard. Mostly intuitive and the price cannot be beat!

Some of the navigation within the site can be a little tricky and getting the tenants setup with online pay takes some hand holding but not much.

The best part of TenantCloud has been the option for tenants to set up credit card payments. Maintenance reminders and the maintenance request option have good potential even though we are not using them right now. The ability to add extra invoices for tenants is very useful to we bill back various utilities.

Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. Getting to the link to send money to my bank is not intuitive and doesn't seem to be available on the mobile app.

Tenant has their own portal which even includes a maintenance request, it keeps track of all my accounting, online payments are easy to make and easy to receive, the lease flow and background/credit checks are easy to use, the over all look is pleasant and easy to work with, yet the reporting section is robust and gives you many options.

I have not come across anything I do not like about this software.

Had to go through the entire setup program to find out the payment management was outsourced and technically NOT part of the program plus it’s expensive…should have been disclosed.

Already stated above…not happy! Will cancel.

It has a lot of features that allow you to market your products.

It doesn’t allow you to send an application before you list a home. I want to prequalify my applications before I search for a home.

Complete set of features, nice overview of status. Good accounting.

Steep learning curve, but support is very responsive

The user interface is aesthetically pleasing.

Nothing that you expect to happens, happens.

Lease renewals are a nightmare.

Can't trust the system to just work.

As a property manager it is detrimental that you have systems in play in order to scale and grow your business. We like many, started out just my husband and I with a few rentals and have over the past few years scaled. It is impossible to keep everyone and all properties straight. Tenantcloud does it for us. All communication are recored, rent is tracked, deposits are tracked, leases are systematically emailed and e-signed. It's a no-brainer

There is little I don't like about the software. I will say that the most recent email sent out to tenants without first speaking to those of us who actually pay for your services did nothing but ignite an unnecessary fire and create added tension in an already very difficult time. Please remember to put the clients who are PAYING you first.

I really like being able to track maintenance requests, collect rent, store documentation, and interact with tenants all in one single platform. I love my spreadsheets, but this has helped me eliminate a few. I'm also hoping this helps with next tax season to generate a simple file to upload and reduce some of the annoyance of all the included documentation of owning properties.

The only cons I struggle with are more than likely because I don't use it on a daily basis. Using it 1-2 times a month to follow up on rent payments and make sure I don't have any messages can make it a little slower navigating to where exactly I need to be. I also tried to setup recurring rent payments for tenants that haven't switched over to TC yet and I get a weird issue of duplicated rent bills. Could just be me not setting it up correctly, but not a big issue and takes 30 seconds to delete a transaction. The only other minor gripe is $90 for the year in order to use fee free rent collection for tenants. We have VenMo, PayPal, Zelle, etc with reduced to no fees. It's not a bad price (and still tax deductible) but that's my only real con.

The free version of Tenantcloud has absolutely all the features you need from a management program. You get up to 75 properties to manage for free, and that genuinely feels like the only limit to the free version.

With the smallest bit of accounts and financial knowledge the program just intuitively makes sense without needing to be dumbed down. It's well laid out, customisable and helped me get on top of things during a very stressful handover.

Small bugs can be slightly annoying, one tenant had trouble connecting to their profile and it took a few connection emails back and forth, but it worked out within half an hour (tenants don't have to connect to the app, the main benefit for them would be seeing their financial position). Recording manual payment is very easy, though you can't manually record an OVERpayment through the "receive payments" button, it always returns to the expected payment amount, overpayment can only be recorded through the invoice directly.

Honestly these are TINY issues which have cost me seconds.

I mostly like its potential of the software being able to help an owner with everything from screening tenants to moving them into the available unit.

There is no human on boarding. They have a chat which seems like a bot that hasn't been awfully helpful. I have had many issues trying to sign up for a free demo because the software will not accept my phone number to register. The youtube stuff is OK but there is nothing like a human to answer questions. So, my biggest con is customer service and the on boarding process.

It is a very nice user interface, quite easy to navigate. The pricing is very reasonable to start up. I have had online chats already and the assistance I received was excellent.

None, it has been great thus far. The learning curve has been fairly easy

Every time they update the system they have something new. They ask the customers about their feedback for new reports and options in the system.
They have a perfect team in the customer service.

Maybe they can add a furniture report for each unit

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

Nothing. Stay away because they will interfere with your business.

TenantCloud [SENSITIVE CONTENT HIDDEN] is a reporter and during the COVID-19 pandemic sent a survey to ALL tenants suggesting MULTIPLE ways to avoid paying their rent and asked if they would speak to a reporter. TenantCloud never told the Landlords about contacting their tenants or asked permission.

Low initial cost
Easy to use
e-Payment of tenant rents

Full branded website is too expensive $100 per month

I would like to see additional options for credit checks, for example, Rent Spree.

The price is inexpensive and the response via chat is great and fast.

The over the phone help has not been the best. Occasionally I feel like they are almost annoyed that I am calling. Also, the app needs some fine tuning.