Opiniones de Purplepass Ticketing

Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!

I don't have anything to complain about!

The team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!

We had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

The app is still very basic, but I know it will get better with newer updates

Flexible and super easy to set up the event, edit details as necessary, create discount codes, print beautifuly color tickets. Customer service is friendly and reliable; I did not receive a single complaint from any of the ticket-buyers!!! And the company even offers the option of phone support for some elderly customers who are not tech-savvy. Also quick payouts with digital checks.

We are using the beta version of the software and are able to try all the new offerings as they are released- but there have been occasional glitches. Our PurplePass rep, [SENSITIVE CONTENT] has been incredibly responsive, figuring out solutions and sharing our issues with the development team. Honestly, no complaints.

It’s easy to use, easy to set up and everything works well.

The only thing I have trouble with is to fit my flyer design to the background, if it could adjust to the size uploaded that would be easier.

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

The product is very easy to use, and makes it convenient to block or hold seats if I need to.

I wish it were a bit easier to create new floorplans or venues. Most of this issue could be user-error.

This software integrated well with our Community App. Our residents in our community are able to use Purplepass to reserve their tickets quickly.

No dislikes at this time. The only thing that can be tricky is the time difference between East Coast and West Coast, but there is also typically an emergency number that can be used at any time.

i just like the ability to customize events. also when i need to add something, their team is very helpful.

nothing i can say really. there is nothing i dont like that the team does not address or fix for me

We've worked with three other ticketing vendors in the past six years, and Purple Pass is by far the best. For starters, their customer service level is amazing. They get back to you promptly, are super friendly, and work to resolve everything quickly. Their event setups are pretty detailed and customizable, and they will work with you to fine-tune things further per your event needs. Their check-in kiosks and POS check-in hand-helds are super easy to use at the gate or Registration. Events integrate great with our Word Press site and they work to customize things further if need be. Overall, just a fantastic experience.

Customer Service was amazing! The software was malfunctioning at time when I needed it most!! It was crunch time! He was the customer service rep who assisted me, and he was phenomenal! We were able to resolve the issue quickly, and he made it a pleasant experience. I highly recommend Purplepass for their customer service!

Functionality was lacking. I was in a crunch-time situation and needed to post an event immediately... yea.... the website was malfunctioning to say the least.

What did you like most about this software?
Easy to work with and has many notable features including tracking of sales and other vital statistics.
What did you like least about this software?
Nothing
Describe your overall experience with Purplepass Ticketing (Optional)
I have been using Purplepass for over 8 years for multi events and every thing goes off without a hitch. PP is a seamless use system great for all of my needs as a promoter.

Nothing it has all the features I require.

It was very easy to get answers to my questions. My support representative was quick to respond and assisted me with all my needs

The report for ticketing fees does not print out a usable report for taxes.

Website is easy to use, Ticket stock ships to home within a day or 2 most. They are very fast and on point here

They are pretty on point here with very few errors. The original tickets were a bit plane but they have recently added a feature for a higher quality ticket print . No complaints

The software is extremely easy to use. You don't have to be a rocket scientist to figure it out. Their motto says it all “we don‘t give you what we have; we give you what you need”. their customer service is also exceptional.

I have not had any issues with this software. If I do, I contact customer service and it is taken care of.

I very much like the ease of use, ticketing widgets for my website, and the ability to get paid via direct deposit weekly.

I do wish there was an option to autofill repetitive fields like venue/cap/address (saved venues, etc.).