El futuro del software para asociaciones: basado en Salesforce
4.6/5 (73 reseñas)Puntos a favor
The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!
They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.
Puntos en contra
There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.
El futuro del software para asociaciones: basado en Salesforce
Using an AMS based on SFDC allows us to integration much more easily with other vendors and systems. A huge win for our association
Puntos a favor
Our association has been using SFDC for about two years and we tried to integrate our old AMS with limited success. It made sense for us to move to a SFDC based AMS and now our AMS and SFDC data share the same database so no integration necessary! I highly recommend moving to Fonteva
Puntos en contra
We now have less control over our AMS as we are at the mercy of SFDC but the advantages outweigh the cons
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product.
1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable.
2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer.
3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient.
I highly recommend this a solution for your Association.
Puntos en contra
No negatives have been found yet. Of course, you'd love for it to be cheaper. Keep an eye on the size of your environment.
El futuro del software para asociaciones: basado en Salesforce
Great app built on Salesforce. Streamlined manual processes.
Puntos a favor
MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.
The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.
Puntos en contra
Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.
El futuro del software para asociaciones: basado en Salesforce
Has great potential to be THE BEST AMS out there. We are new so there are a few pumps, but in the long run this is the winning AMS
Puntos a favor
What I like the best about Fonteva is it is designed with association as the targeted audience, and most important of all it is based on Salesforce. It is like you have two companies working for your organizations. If that is still not enough, you can always access AppExchange market place where there are tons of third party apps (like Fonteva) to accomplish anything else you want to do. It is similar to the ecosystem that Apple has with its iOS and App Store. You cannot go wrong with this model.
Puntos en contra
A few things did not work out of box as intended. Other than, everything is good
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.
Puntos en contra
Custom development on top of Fonteva's platform can be difficult because in addition to the usual Salesforce quirks you have to take into account, you also need to learn and understand how Fonteva's platform is built.
El futuro del software para asociaciones: basado en Salesforce
A solid platform for associations to manage and improve their processes from.
Puntos a favor
Solid well laid out financials to rival the best finance systems
Extebsability of all objects - ability to add fields and formulas
Puntos en contra
Member portal is not quite as flexible as a full CMS
No VAT inclusive pricing
Not completely written in lightning yet
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
Flexibility on creating solutions. The software is very user friendly. Allowed us to setup a portal for our members so that they could login and manage their accounts without calling our membership department. Also like the mobile app. I can login to the software from my phone and check or trouble shoot many problems remotely
Puntos en contra
View screens need ability to search in specific object. For example I created a screen for all of our batches. As the object grows it becomes increasingly difficult to locate a batch. The alpha search by letters is cool but all of my batches begin with the same name
El futuro del software para asociaciones: basado en Salesforce
We recently upgraded our AMS, CMS and LMS. We decided on Fonteva for our AMS. From the very first meeting with my Fonteva team I knew that I was in good hands. We worked together, as a team, to develop a system that would work well with our Association. My project manager and she was a joy to work with. I worked closely with rep in both learning MemberNation and in developing the product to suit our needs. I always felt that she had my interest at heart and always knew that she was thinking of ways to resolve my issues in a cost effective, well thought out, way. I completely trust the relationship I have with my Fonteva team. We recently went LIVE and the product is working out great for us. It is so powerful...there is still a lot that I have to learn. They have tons of training available and they encourage you to us the Community to help resolve any issues...thus saving money. I look forward to the new releases and seeing how much this platform can do! A very smart decision when we chose Fonteva!
Puntos a favor
As it sits on the SalesForce platform the software is very powerful and adaptable.
El futuro del software para asociaciones: basado en Salesforce
NA
Puntos a favor
The user friendly experience... and the ability to explain to our members functionality
Puntos en contra
Time to lean capability and bandwidth we have to teach users in our office
El futuro del software para asociaciones: basado en Salesforce
As you know, migrating to a new membership database is tough! We were excited about the features and usability of MemberNation but nervous about the switch. Fonteva put two very capable data experts on the job, gave us access to applications, finance and product experts and walked us through a complicated SSO jungle. It was hard work but provided great reward. The training we received helped us to hit the ground running. Our PM followed through with the successful go live he promised. Best part? We got the control, functionality and scalability we wanted built on a best of breed platform. Every configuration is different as are org. needs and member constituency. But I think if you come to the table ready to roll up your sleeves, do the work and make your needs and requests known, you'll be pleased with the outcome. I'm looking forward to many years with the product and the talented folks at Fonteva.
Puntos a favor
I like the flexibility and the ability to make changes/ configurations as needed with or without assistance from Fonteva.
Puntos en contra
The report writer
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
Easy to use and very user friendly. Being able to login on any device makes handingly urgent membership issues effortless.
Puntos en contra
We are starting to discover things the system can do that we didn't anticipate. Our new member application needs updating and we are unable (currently) to make the updates from the back end.
El futuro del software para asociaciones: basado en Salesforce
When shopping for an end to end solution, Member Nation has you covered. Built first as a robust accounting platform in your Salesforce instance, Fonteva then incorporates a vast majority of what is needed to operate most businesses through their variety of modules. I designed the Streams Ministries web site, which uses every module Fonteva offers, and I am pleased to say that the experience was a great one. I would encourage others to investigate how Fonteva's Member Nation can benefit your organization.
Logan Smith, Mortar Free
Puntos a favor
End to end solution. Robust Accounting system that works well with all other aspects of the system. Components can be used and re-used throughout your visualforce pages. and much more...
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
Ease of use. Flexibilty for users and easy to navigate.
Puntos en contra
Contact bugs and custom fields that break during updates.
El futuro del software para asociaciones: basado en Salesforce
We are still in the implementation stage, so I’ve refrained from forming a concrete opinion on the software one way or the other. It holds a lot of promise and we’ve had good customer service overall, but it remains to be seen whether some of our more pie-in-the-sky hopes and wishes will be granted. I’m hopeful!
Puntos a favor
Integrates well into Salesforce, allows us to work with member data using mobile, desktop, tablet. Provides lots of options to plug in additional apps to improve our member experience and make our working lives easier.
Puntos en contra
Reporting is limited by the Salesforce reporting capabilities, which makes the AMS feel quite limited. We’ve had to use extensive customizations to allow our board-approved price rules, integrations, member communications, etc. to thrive. Had some issues moving from UAT to production environment.
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
We have used Fonteva for our membership and marking. The software is easy to use and friendly. They were able to accommodate all our custom logic we have used for a long time. The change over from our last software was so smooth and they have a knowledgeable staff to help out on the change.
Puntos en contra
We use fro membership and certain limits on the function, having saying that they accomadate us with what we needed
El futuro del software para asociaciones: basado en Salesforce
It offers me the possibility of doing activities in several programs, which is very important for me, since I can take advantage of each of the particular skills of each software and generate a better product. all through a cloud of data
Puntos a favor
Infinite possibilities of exchanging truthful information at the right time and with the option of choosing the right tool. Is a very flexible application that presents multiple users with tools to manage a group of employees linked through the cloud, skipping distances and thinking. the app allows you to focus on a shared goals.
They overcome the rigidity of a software and develop many app that evolve together with the users and their experiences, they honestly guarantee the success.
An excellent option for companies that visualize the need to adapt to the digital era
Puntos en contra
The registration process, It can be a little common and tedious that´s all. fonteva does not present cons against which to be alarmed.
The app depend on an excellent infrastrutura of data and speed of communication, which becomes very difficult for the countries with deficiencies in the web infrastructure
El futuro del software para asociaciones: basado en Salesforce
As a Salesforce.com implementation partner I'm often asked to review and recommend apps and often then asked to implement that recommendation. MemberNation's presentation of itself as being able to fulfill XYZ is true, but for someone like me what matters is what is "under the hood." Only after a week long training can I truly appreciate the data architecture running MemberNation. It's complex but it needs to be given all the variables an association requires when it comes to managing memberships, events, pricing, communications with and among members, etc. Like any other strategically sound app, however, you will need someone on staff to manage the system post launch. This person need not be a Certified Salesforce.com Admin (although it helps). This person would, however, needs to understand and appreciate WHY the system is built the way it is and know how to work within its set structure. My in person training also allowed me to meet Fonteva staff responsible for certain functionality/apps within MN. I was thoroughly impressed both with the thoughtful and exited approach they take to advancing MN functionality and how brilliant these folks were of business processes (real day issues we face) and Salesforce.
El futuro del software para asociaciones: basado en Salesforce
Fonteva help us making easier the reports of accounting through their Dashboard and Reports tool, with this module we can saw how we are spending our money and in which direction we have the put the organization for the best future of it.
Puntos a favor
With a big set of modules which can perform virtually everything you need to manage in the right way the customer support and the relationship with clients and costumers. Fonteva for Associations present a big range of features: members, events management, communities, estores, committees, accounting, online fundraising, mobile, education, collaboration, dashboard and reports. All these features allows you to perfom and set your bussines in the best possible way and get the most of every inversion or event you do.
Puntos en contra
Like happen with other Fonteva tools like Fonteva Events, with this tool you have to know every detail of you want to with your organzation and in which way do you want to improve, if you do not know what really you want you cannot tak advantange of this great tool for your organization.
El futuro del software para asociaciones: basado en Salesforce
MemberNation will solve a LOT of the issues we're having with our current CRM, NEON. The user experience for our members will be vastly improved (e.g. logging in, renewing memberships, the member portal, registering for events, making donations), which is the most important thing that we care about. That said, the implementation process has been a little ridiculous. We're a nonprofit and this is a HUGE investment for us budget-wise. I feel like Fonteva sometimes forgets that, e.g. they tried to charge us for bringing our new account rep up to speed. I feel like that's the cost of doing business and not our problem. Overall, though, they've been helpful and we've had a good experience. Their FUNcon16 user conference was super fun!
Puntos a favor
Improved user experience
Puntos en contra
The price!
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
Integration with Salesforce is flawless and for us the Events Builder App is a killer.
The ease in which we can create events with data already in our Salesforce Org is great.
Puntos en contra
Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.
El futuro del software para asociaciones: basado en Salesforce
I have been working with Fonteva for over a year testing Member Nation. I have found the staff at Fonteva great to work with. Member Nation is a great product for hosting and managing an Event.
El futuro del software para asociaciones: basado en Salesforce
The staff has been very knowledgable and guided us well through our implementation.
Puntos a favor
The integration of the product with other salesforce applications is fantastic. The easy membership renewal process is a big improvement over past product.
Puntos en contra
haven’t experianced a major issue with the system.
El futuro del software para asociaciones: basado en Salesforce
The fonteva staff have been excellent and helpful throughout our implementation.
Puntos a favor
Makes Salesforce a useable solution for the non-profit membership based association.
Puntos en contra
Still in the implementation process but have not ran into any dealbreakers for our use cases.
El futuro del software para asociaciones: basado en Salesforce
Puntos a favor
Feature and functionality and easy upgrades.
Easily customizable, creating screen and fields take a few minutes.
Puntos en contra
Report limitation, none discriptive error messages, and user's guide could use a little discription.
El futuro del software para asociaciones: basado en Salesforce
The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!
They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.
There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.
There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.
It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.
You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.