Opiniones de Freshchat

Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.

Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.

Tiene problemas con su correccion ortografica.

Una herramienta muy completa para el servicio de atención al cliente. Junto con el resto de Apps de Freshwork, se convierte en un sistema completo para la gestión diaria.

Atención al cliente solo en inglés, y estaría bien ajustar los precios al usar varias apps de Freshworks.

Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

It appears to have robust features and they attempt to offer cutting edge technologies.

I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it.

I love that it alerts me when someone wants to chat.
They are on my site - have read my copy and want to engage with me before potentially leaving my site.

I think some browsers do have features that block some users.

Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes.

I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business.

It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know!

Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos.

I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type.

It's easy to configure the automated messages which works fine. We found these were very effective in initiating with the interested visitors and get their contact details.

There are numerous things like:

- Poor on-time notifications of web visitors.
- Take almost 10 secs to the chat box to appear after initializing a chat.
- Difficult to transfer chat.
- Really bad customer support.

All required options are available. Reports and dashboard features are good.

Sometimes the notifications do not pop up on time which makes the agents difficult to act faster.

I like the way it integrates with wordpress.
Easy to manage by my clients.
Connection with FreshDesk.

Nothing so far that i did not like in the app.

The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.

Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

Freshchat is a good messaging software. I appreciate the feature of automated messaging, which works just fine in Freshchat. It really saves time and improve customer satisfaction.

Fortunately Freshchat supports all the languages I needed, but I realized that the language list is limited which can be a problem for companies in some countries.

Being the Chatting / ticketing company, i have to say their support is really bad

after being in touch with them for 6 days ( everyday 2 emails)
my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there is a charging issue ( the payment gateway they use cannot charge anything lesser than $0.5)

and i have been emailing them at least 10 emails to resolve this issue, they just keep on looping us to different department, and did not resolve this, and did not reply.
and thus, they deactivate our accoutn just because it is $0.23 and their failture in replying my 10 emails in requesting this issue to be resolved.

I am very very very disappointed with thte support system, i felt like there is no support at all, but a team of support who loves to pass ticket all over the organization without resolving a tiny problem for their clients.

you will spend a lot of time with the support not because of the software not great
but because they love to loop u differently to different departmetn without getitng a problem solved.

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements. The automated responses they provide are intelligent, learn from previous answers, and can be hooked into any channel like WhatsApp, Sms, Messenger, etc. There is no more convenient app I have seen before. It's very simplified and provides real-time context for faster and more effective responses.

I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.

There are some basic features that are nice (and other chats don't have), such as being able to post URL links in your chat. It does have an integration with Slack which is nice. Also, if you are using the other Freshdesk products, it may make sense to use this as well.

As far as features, there is nothing really there to wow you. I can't imagine anyone choosing this product over other options if they are not using the companies other products. If they could provide more options for design, that would be a big factor.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. easy to create tickets in freshdesk and reroute to respective person .

Sometime the chatbot logo disappears and I have to reload the page to see it. Apart from this it works great.

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.
Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

The AI system was a bit confusing for starters

It's a very nice looking interface and aligns with our branding

It's prone to bugs and very frequently would stop working and the widget disappear

It's easy to use and very reliable tool to use. The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good. Highly recommended for small and new businesses (pricing is a big factor too)

The billing is sometimes wrong and you have to keep a check on that. But once you raise a ticket, it is easily resolved.

It's embebbed in the freshwork ecosystem so if you have the other tools it's very easy to integrate and convert chats to tickets (with freshdesk)

Honestly, nothing. It's pretty good and simple to use, and allows you to chat with your customer in your website and social networks.