Fieldmagic

Gestión de servicios externos, gestión del mantenimiento y CRM

Calificación general

4,6 /5
(20)
Relación calidad-precio
4,3/5
Funcionalidades
4,3/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

95%
de los usuarios recomienda esta aplicación
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20 opiniones

Graham
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.

Revisado el 27/1/2021

Excellent. Data setup and import will require some help, but once we got started we found it easy...

Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.

Puntos a favor

As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use.

It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple.

The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with.

Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.

Desventajas

Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort.

The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.

Alternativas consideradas

Bitrix24 y Fergus

Razones para cambiar a Fieldmagic

Checklist feature and functions got our attention. Cost effectiveness was key. Also a degree of parochialism - FM is Australian based as are we and this has advantages in that support is easy, aware of local conditions and in time zone. FInally after talking to the team at FM it was clear they had a clear vision for the product, a good roadmap and weren't put off by dealing with a small client. In the end it was an easy decision.
Gordon
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fieldmagic .....a winner in Field Service Technology

Revisado el 14/12/2019

A great platform to carry out all the basics of the service industry with the ability to then...

A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.

Puntos a favor

Loads of features to enhance your business and customer service experience.

Desventajas

Need more time to get the most out of it.

Alternativas consideradas

ServiceM8 y Simpro

Razones para elegir Fieldmagic

Fieldaware were not flexible enough and forthcoming enough to cater for our needs.

Software anterior

FieldAware

Razones para cambiar a Fieldmagic

More advanced and like the guys at Fieldmagic. They were willing to work with us and help develop our software whilst we grew the business.
Jason
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Poor

Revisado el 27/9/2023

Poor

Poor

Puntos a favor

Not much. It's useless to me & my company

Desventajas

Not much to say, to be honest. Poor service

Fletcher
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Field Magic Review

Revisado el 8/4/2020

My overall experience is definitely positive and I will continue to use Field Magic. It has allowed...

My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.

Awesome system.

Puntos a favor

The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.

Desventajas

Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.

Winston
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Awesome product that is easy to use

Revisado el 29/3/2020

We have sorted our service admin side with this app as we can see what each job is at with a single...

We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.

Puntos a favor

It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.

Desventajas

It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.

Alternativas consideradas

SAP SuccessFactors HXM Suite, Fiix y Microsoft 365

Razones para cambiar a Fieldmagic

FM was so much easier to use and the App is brilliant
James
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product

Revisado el 11/12/2019

Very happy with Fieldmagic even with being only the first week of startup.
Developers are very open...

Very happy with Fieldmagic even with being only the first week of startup.
Developers are very open to user suggestions and queries.

Puntos a favor

East of use - very user friendly.
Layout is logical and easy to navigate.
Developers are open to enhancements.
Field app makes it easy for job information to be provided to on site workers and for them to report back with job completion sign offs, pics etc.

Desventajas

Not much.
No Google maps link on desktop version, works fine on phone app.

Amit
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing Software For Field Service Operations

Revisado el 31/5/2023

Fieldmagic is amazing software for us to improve our field services tasks with our field service...

Fieldmagic is amazing software for us to improve our field services tasks with our field service team. I have found that it's a valuable tool for improving efficiency, enhancing communication, and streamlining workflows within my team and organization. Must Try For Organization who worked on Field Service Operations.

Puntos a favor

It's an excellent asset for our field service team to improve Field Service Operations with it's great features. The software provides a user-friendly interface that allows us to assign and track jobs with ease. The drag-and-drop feature of this tool simplifies the process of assigning technicians to specific tasks.

Desventajas

Sometimes Real-time communication features gives late notifications but that doesn't harm your work.

Vaibhav
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Improve Your Field Service Operations with Fieldmagic Software

Revisado el 17/5/2023

Fieldmagic Software is great choise for us to manage our field services tasks very easilt and...

Fieldmagic Software is great choise for us to manage our field services tasks very easilt and effortlessly. I would like to recommend Fieldmagic software to all companies who are looking to improve their field service management processes and enhance customer satisfaction.

Puntos a favor

It's an exceptional tool that has truly transformed the way we manage our field service tasks. Fieldmagic offers an all-in-one solution that help us to manage efficient scheduling and dispatching, mobile accessibility, robust asset and inventory management, seamless integration capabilities, and outstanding customer support.

Desventajas

The Software is perfect solution of Field Service Management, I didn't face any issue till now.

Mitali
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Platform For Maintenance Management

Revisado el 3/2/2023

Fieldmagic is a great platform to perform tasks likes Work Order Management, Asset Tracking,...

Fieldmagic is a great platform to perform tasks likes Work Order Management, Asset Tracking, Purchase Order Management and Reporting & Statistics. It's best suitable for the organizations who need to improve their maintenance management.

Puntos a favor

The Software is very easy to use and offers great UI. It also offers many features which allows you to make your tasks quick and effortless.

Desventajas

Honestly, I haven't any issue with the tool as I used this software for Maintenance Management Purpose.

Saurabh
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fieldmagic-The connector

Revisado el 16/6/2023

The efficient scheduling, mobile accessibility and coordination, robust asset and inventory...

The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.

Puntos a favor

It allows to assign and coordinate the field team with so much ease.

Desventajas

I have not faced any difficulty in using this software and if any arises, a great customer team is there to support.

Georgina
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Really good to use and can be used from anywhere

Revisado el 2/4/2020

It has been really easy and efficient to use

It has been really easy and efficient to use

Puntos a favor

The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.

Desventajas

It is sometimes very slow if the sites have a lot of assets linked to it.

Alternativas consideradas

Fiix

Razones para cambiar a Fieldmagic

So much easier to use
Michelle
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Fieldmagic Review

Revisado el 25/1/2020

We are saving alot of time due to reduced paperwork and all information for each of our customers...

We are saving alot of time due to reduced paperwork and all information for each of our customers is more centralised and accessible.
Support from staff in Fieldmagic was excellent

Puntos a favor

We got a CRM system and a app for our engineers to manage schedule, jobs and workflow all in one package.
System is built for your own company needs and they can make changes to adapt the system for what you require.

Desventajas

Due to the flexibility of the system there weren't documented procedures.

Jhanvi
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect Tool for Field and Maintenance Management

Revisado el 11/5/2023

Fieldmagic is a perfect field and maintenance management software highly recommended for all the...

Fieldmagic is a perfect field and maintenance management software highly recommended for all the businesses who looking to automate their workflow, improve efficiency and enhance customer service in less time. It's a valuable tool for us to offer great services to our customers and also improves our technicians workflow.

Puntos a favor

Fieldmagic is a perfect field & maintenance management software designed to streamline and automate the workflow of service-based businesses. it offers great features to provides an end-to-end solution like job scheduling, dispatching, invoicing, and reporting.

Desventajas

The Software is quite expensive but also it provides powerful features to automate your business operations.

Kent
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

FM - Activtec

Revisado el 2/4/2020

average

average

Puntos a favor

the control is good, it keeps good records and tracking

Desventajas

it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us

Laura
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fieldmagic Review

Revisado el 1/2/2022

The whole team are so helpful and ready to help whenever needed. They have never said anything...

The whole team are so helpful and ready to help whenever needed. They have never said anything isn’t possible with feature requests and are willing to work with you so you can get the best out of Fieldmagic for your business

Puntos a favor

Ease of tracking jobs, app is user friendly. The team at Fieldmagic are always ready to help

Desventajas

The scheduler on the PC doesn’t always reflect the field app which can at times not make a boys day flow as good as was thought

Mel
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to use

Revisado el 10/4/2020

good, simple

good, simple

Puntos a favor

very methodical and easy to use, very straight forward

Desventajas

the speed, it seems to go slow when all us are using it at the same time

Jane
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Non Daily User's Feedback.....

Revisado el 18/12/2019

Positive, [SENSITIVE CONTENT HIDDEN] gave us very good feedback on our video calls.

Positive, [SENSITIVE CONTENT HIDDEN] gave us very good feedback on our video calls.

Puntos a favor

I have only been involved in setting up the Assets and Maintenance Details for all our customers so cannot review total package. I really like the fact that we now have standardised maintenance reports for all sites.
I can see that the sales & financial reporting will benefit our company once we are using the software to its full extent.

Desventajas

Hard to navigate when not using daily. Lack of written instructions on basics.

Lucy
Calificación general
  • Sector: Servicios
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Review

Revisado el 25/6/2021

Our experience has been great , it has given us the ability to sell more features of our business...

Our experience has been great , it has given us the ability to sell more features of our business to future clients .
Also the Field Magic team are always happy to listen and access new ideas for the future road map

Puntos a favor

Love the ability to track clients assets.
Scheduling the days tasks are very easy

Desventajas

As a user of the APP it would be good to go back into jobs and amend details , also to be able to manually enter time spent on jobs

Rob
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review for Fieldmagic App

Revisado el 20/1/2017

Westside Fire Services is one of Fieldmagic's first users and so far we have found it to be a an...

Westside Fire Services is one of Fieldmagic's first users and so far we have found it to be a an app that is extremely user friendly, full of relevant features and functionality and great value money. Getting our field based personnel to use the system was very easy because its easy to use. It has saved hundred of administrative hours in terms of back office work.

Luke
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Fieldmagic - Works a Treat

Revisado el 29/6/2021

Happy with this software

Happy with this software

Puntos a favor

Schedule jobs and use checklists works great for www.ovenfixer.com.au

Desventajas

Glitchy at times, mostly good and no issues