Opiniones de Kixie PowerCall
Kixie PowerCall
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276 opiniones
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excelentes funciones.
Revisado el 28/8/2023
Puntos a favor
Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .
Desventajas
Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Kixie PowerCall Is the Best I've Used
Revisado el 2/8/2018
Business problems that we have begun to solve with Kixie, his full accountability by connecting...
Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!
Puntos a favor
What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.
Desventajas
So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Best Phone System on the Market
Revisado el 20/11/2022
Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by...
Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.
Puntos a favor
The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.
Desventajas
The system is very complex, and could benefit from being slightly more customizable.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Easy to get onboard, but beware when leaving
Revisado el 14/10/2021
The platform was fine and had the essentials we needed when scaling our company, but as we left for...
The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.
Puntos a favor
It was easy to use and the unlimited option does provide some value if you're in a high call-volume role
Desventajas
When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love it!
Revisado el 24/8/2022
Puntos a favor
Power Dialer and connection boost are both awesome.
Desventajas
At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.
Respuesta de Kixie
Hey Chris, thank you for the review! We're happy to hear that you're finding success and driving greater productivity with our PowerDialer and ConnectionBoost features!
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A good phone software, with a few bugs.
Revisado el 19/11/2019
Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in...
Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.
Puntos a favor
We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.
Desventajas
It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.
- Sector: Materiales de construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Integration and Automation
Revisado el 5/1/2023
Overall Kixie Powercall performed well and we are satisfied with it as the replacement of the...
Overall Kixie Powercall performed well and we are satisfied with it as the replacement of the previous system.
Puntos a favor
I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.
Desventajas
Some of the configuration/reporting should be more customizable
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
It has everything I need
Revisado el 26/1/2023
Kixie has been very easy to use and only a few calls < 1% were ever scrambled.
Kixie has been very easy to use and only a few calls < 1% were ever scrambled.
Puntos a favor
Connectivity to my browser and my database and its so easy to call or SMS Text.
Desventajas
There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent
Revisado el 26/1/2023
I love it ,
I love it ,
Puntos a favor
I like this product bc it is easier to use.
Desventajas
seems having issues with my microphone on my headset .
- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review
Revisado el 10/1/2023
10/10
10/10
Puntos a favor
The time it saves me while dialing, makes my job easier
Desventajas
honestly I like everytihng about it it saves me time, and makes my job 100x easier
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kennedy Painting Feedback
Revisado el 21/12/2022
The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros...
The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!
Puntos a favor
Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!
Desventajas
I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!
Alternativas consideradas
AircallRazones para elegir Kixie PowerCall
Kixie is more advancedSoftware anterior
Intermedia UniteRazones para cambiar a Kixie PowerCall
Way better integrations with Hubspot!- Sector: Papel y productos forestales
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Pete's review
Revisado el 18/1/2023
Puntos a favor
The ease for calling people consistently with simple navigation on the caller page.
Desventajas
On the text function, it is not easy to go back and see previously sent text messages, without the overall interface getting in the way.Often Kixie can be very slow when going to the next caller and I have to close it down and go back in or even uninstall it and install it again.There should be a one-button shortcut that can end a call without having to click on the icon.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie is a dream
Revisado el 8/9/2022
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have...
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price. And the team at Kixie has consistently been so responsive to any issues that have occasionally come up. Customer service is at the heart of any great service, and Kixie knocks it out of the park here.
Puntos a favor
Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.
Desventajas
It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.
Respuesta de Kixie
Hi Kyle, thank you for your feedback. We're glad to hear you've been having a great experience with our product and out team. Thanks for being a customer, and have a great day!
- Sector: Restaurantes
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie is the best!!
Revisado el 5/9/2022
My experience with Kixie has been awesome, I use other dialers and Kixie is my first option because...
My experience with Kixie has been awesome, I use other dialers and Kixie is my first option because of how easy it is to work with.
Puntos a favor
It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.
Desventajas
At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.
Respuesta de Kixie
Hello there ! It's great to hear that you're loving Kixie's features and ease of use. Thank you for leaving a review!
- Sector: Gestión de inversiones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie, a powerful dialer
Revisado el 21/1/2023
Puntos a favor
SMS and VM templates make the life of an SDR easy and fun
Desventajas
Tracking the time zone of the leads can be complicated
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
My experience hasn't been the greatest with it.
Revisado el 17/11/2022
My full experience with it is not the greatest. It is down weekly to where I can't make calls,...
My full experience with it is not the greatest. It is down weekly to where I can't make calls, receive calls or text. Also, it doesn't connect very well with CRMs so all I can see is numbers but no names from contacts that are inputted into the CRM so sometimes it is a bit of a guess playing with it or just takes extra time to be effective with it. 2 out of 5.
Puntos a favor
I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.
Desventajas
The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie Review
Revisado el 27/12/2022
Puntos a favor
It is very organized and helpful to my daily work flow.
Desventajas
I don't believe there is anything i dislike about Kixie.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Solid support team
Revisado el 27/12/2022
Puntos a favor
Technical support team is always there to quickly respond to any IT issues/questions you may have
Desventajas
None at the moment, Software has worked fine for as long as I have used it.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie is the best platform for Real Estate Investment Companies
Revisado el 22/12/2022
I recommend this software to all. Great resource!
I recommend this software to all. Great resource!
Puntos a favor
Easy to use and implement with your current software. Also, it allows us to easily track our client incoming and outgoing calls. Kixie reports our calls and data to our programs and save lots of time.
Desventajas
Learning to use all the software takes time since there are so many features. Not really a bad problem but it will take your time to train.
- Sector: Animación
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great Product!
Revisado el 10/1/2023
Puntos a favor
I like that I can forward my calls to my phone.
Desventajas
Kixie could be a little easier to use daily.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Kixie is Awesome!! -AB
Revisado el 13/9/2021
Puntos a favor
Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier.
Desventajas
One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow.
- Sector: Hardware informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hubspot on Steroids
Revisado el 31/8/2022
I will never use Hubspot without Kixie again. Connection Boost with Local Presence alone 10X'ed our...
I will never use Hubspot without Kixie again. Connection Boost with Local Presence alone 10X'ed our connection rate.
Puntos a favor
Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections
Desventajas
Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.
Alternativas consideradas
AircallRazones para cambiar a Kixie PowerCall
Functionality & PricingRespuesta de Kixie
Hi there, thank you for your feedback! We're glad to hear you're getting more connections with Kixie and HubSpot. We're big fans of HubSpot as well, and we're working with them to make future updates more smooth and seamless. Have a great day!
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Has made our lead contact strategy much faster
Revisado el 30/12/2022
Very positive.
Very positive.
Puntos a favor
The ability to call leads at the click of a button has been great. We also have found great benefit in the recording of calls for rep training. Texting has also been very useful.
Desventajas
Can be a bit buggy sometimes, but the support team has been great in helping us figure out any issues.
- Sector: Tabaco
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Kixie PowerCall
Revisado el 9/6/2020
Puntos a favor
Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.
Desventajas
If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.
Respuesta de Kixie
We will be adding MMS to the mobile app in the future!
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great! Highly Recommend!
Revisado el 12/5/2021
We are using Kixie as a training and development tool to increase sales velocity. We also use it...
We are using Kixie as a training and development tool to increase sales velocity. We also use it as a way to increase contact rate with our prospects with the local presence feature.
Puntos a favor
We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.
Desventajas
Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.