Opiniones de Jackrabbit Dance

What I like most about this software is the customer service. This is a robust and complex system that has evolved spectacularly over the 10+ years that I have used it. There are many features that can be confusing at first. But the customer service team is always ready to help and in a way that makes it easy to understand and replicate on my own later.

One thing that is missing is a retail feature for online sales. They have implemented a retail feature that can be done in person. But I would love to be able to sell our uniforms on our website through Jackrabbit. I would also love to see the email/communications features made more robust. It would be nice to know who is opening our emails and who is not.

It's great for parents, teachers, and admin staff. It can do just about everything and has made running our dance studio so much easier. The Jackrabbit staff are also always only a call away to help with anything

It can be a bit of a beast to set up, also the monthly cost goes up the most students you have and it doesn't ever delete any students so you end up having to pay for students that came years ago that no longer attend. However we do get around it by manually deleting old students out of the system.

It serves our business purpose, and the support team is very prompt

The lack of international (DATE FORMAT) is very frustrating and results in many input errors when you're not in the US.

The lack of an API makes it very difficult to integrate with other products we use, and the inconsistency on exporting data with key information provides a troublesome alternative.

Both the UI and UX elements of the application are poor - but noting that there has been some work to start progression of this.

Great sign-up interface, and I love that it auto-sends receipts.

You can't see student's tuition easily on the profile

It does have a lot of the necessary features you would need for a dance studio. Such as recital and costume orders.

You CANNOT just push a button and process all Tuition with one transaction. It is so time consuming to add in EVERY students posting of tuition then go back in there to process. If there was a way to save their info it would save so much time posting and processing. Also, the feature of registration is either all or nothing. I wish you could turn off registration for some of the classes. We do not charge registration for our adult classes but only our kids. And I always have confused adults because they think they are being charge registration. Please fix this.

I like that you can make newsletter templates directly on Jackrabbit to give a more professional look to your communication. Also, that you can look through all transactions and family history/

That parents cannot chose certain things to pay for on their account, they must pay the full balance at once.

It has multi-functionality that serves our organization throughout the year in a variety of programs.

We are unable to customize the registration form by program/class. I would like to be able to manipulate it more than just a few custom fields.

Very user friendly, easy to add families and classes, applying payments to purchases makes the account clear

The Events system is a bit confusing for both the families who are registering and also the admins setting up events

the list of students , the information on students at hand, the individual classes with enrollments,

posting of tuition fees.......we have many different combinations and Jack Rabbit has too many steps to get to the fee for each individual family! I am too far into the information on each child/family to stop using it now, after this year goodbye!!!

I like how forgiving it is. It is very user friendly and meets all my needs.

I think it has a pretty steep learning curve. I feel comfortable using it, but my entire office staff doesn't. I know there is a lot of trainings and a great library of support topics. We just need to find the time to take advantage of them.

automation of tuition, wonderful support

calendars/scheduling, cost, no split billing for divorced families, sending siblings to LEAD

I like the automation. I wish there was a bit more but am hopeful that it’s coming.

I don’t like the email set up. I would like to incorporate better templates and time lines on when emails will be sent.

I like the way you can manage all your customers as well as how easy JR is to utilize. The customer support, if you need it, is essential! JR responds so quickly with friendly caring staff. Our system has never been down in all the years we have used JR.

The only negative thing about JR is my ability to learn everything they have to offer! When I do learn something new, I always ask myself, "What was I waiting on"

Customer Service! They are usually available and so caring and helpful with any issues I may have!

I wish they could do the automatic tuition draft on their end so we don't still have to go into the system to do that each month. I would also love to have the card processing fee applied automatically each time they use their card so I do not have to take of that at the end of the year.

The weekly calendar. We used to have to printout each class and class time and post, now I can just look at the screen.

I wish the phone numbers were listed next to more searches. A lot of times I need to call the entire class if we have weather issues and have to close - on the weekly calendar would be the perfect spot to be able to click, call, click, call etc.

I like that they are constantly improving things and building more features in a (mostly) comprehensive and efficient manner. I hear customer service is solid, but I have not used it. Webinars are usually well done, but super basic and I rarely learn anything new.

It is far less intuitive than other software programs I have used. I feel like I have to more things manually and am rarely able to find what I'm looking for help on using the search criteria. A simple search yields results that do not align with the basic keywords or phrases I use to get information. There is also little continuity in how things function throughout the program. For example, 'save changes' is different for each thing that is editable as far as size, placement, whether things are done automatically or needs an extra 'save' button pushed.

Jackrabbit has the best customer service hands down! They are always ready to help and the customer support chat saves us so much frustration.

They are slow to adapt needed changes - for example there is currently no way to archive individual students - only whole families, but we get charged by student. This has been a know issue with hundreds of users asking for a change for years but no action has been taken.

I really appreciate that JackRabbit takes the time to have consistent and updated features. I love that you can submit suggestions to make the software better and that the JackRabbit team pulls from that input to make updates. The reporting is something that makes a world of difference for us. We can use the information from reporting for so many different things. This is also the best software for large families with multiple students. My other experience is with MindBody and the family accounts are near impossible and a big hassle.

I think there are still some things Jackrabbit could improve on but they are small improvements and not major changes. I would love the emailing system to be more detailed and allow for more differentiation. It is a pretty basic HTML email system right now. We have started creating documents in Canva and then inserting as an image just to make the aesthetic better. This is now causing a problem because that means the email is tagged as spam. I would also love to see the Recital editor updated a little more. For example, I want to send an email from a recital or I want to be able to add an intermission without it being counted as a number.

What I love most about Jackrabbit is their customer support. We’ve had great success with needing assistance, and then scheduling a call or chatting with a support agent for help, and we’ve received assistance in a timely matter that’s been wonderful.

What I like least about Jackrabbit is that there isn’t an app to download. Especially when I need to pull something up quickly and am not near my computer, it’s hard when I can’t just open an app. We’ve given that feedback before to JR as well.

The Jackrabbit people listen, and they make changes to their software to match what they hear!

I believe every report from Families, Classes, and Transactions should include the Family and/or the Student ID. That way, I can combine reports and make a deeper analysis through MS Excel or MS Access.

The ability to take payment through Jackrabbit Pay and set up automatic drafting. JR customer service is also the best.

The costume/sizes feature. I wish it was more updated and would take all of the measurements into account when auto sizing.