Opiniones de Preferred Patron Loyalty
Preferred Patron Loyalty
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
106 opiniones
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Operations Director
Revisado el 14/8/2018
Overall Preferred Patron is a great loyalty program. They have really spent time understanding how...
Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.
Puntos a favor
I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.
Desventajas
I have not come across anything that has caused us issues.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Solid Program Complemented with Great Service!
Revisado el 30/4/2021
I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always...
I’m using Preferred Patron for over 3 years now. From the start I’ve been happy. They have always been by my side to help and guide me. I’m actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.
I’m a small business with limited resources. I owe these guys my thanks for working with me during this pandemic…not only financially but more importantly, they showed me how to use the system to get thru the lows. If only my other vendors were so helpful!
What I like is that the program always gets better, adding ideas I have to the program. They have delivered my ideas as well as many I never thought of, but find very helpful and am glad to benefit from. I think they are a good company who listens and always wants to help.
Puntos a favor
Service is always great! I always get same day help from these guys, even if it’s Sunday! From the day I started, I had the system working in a few days. Since then, changing it as been a breeze. One of the recent updates I absolutely love is how simple the new page for email and texting is. Creating and sending emails that look great is so easy. It’s like what I once used with MailChimp, but here, it’s just seems easier as my customers are here and the results (I don’t know why) are much better.
Desventajas
I wish I had known about Preferred Patron sooner and not wasted my time with any others.
- Sector: Producción de alimentos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
It is a good software to track and collect customer info
Revisado el 27/4/2018
Puntos a favor
The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations
Desventajas
We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .
Respuesta de Preferred Patron Loyalty
Thank you for your feedback, Joe. I have good news to share. We have now introduced new price plans and packages, starting as low as $59.95/mo. We would be happy to re-align you into a program that's more suitable to your needs and budget!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A great experience
Revisado el 21/3/2023
We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a...
We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a while for us to find and filtered out target partners for our system implementation needs. We finally found and have chosen the Preferred Patron Loyalty and Gift Card platform as our partner. We have completed many comprehensive and complex API integrations to our POS platform, mobile application, online ordering module and member website, in a timely fashion. During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely. They have shown us they are committed to helping us succeed and now we have a true partner we can rely on and forward with this loyalty and gift card extension to our clients.
Puntos a favor
- Very high level of communication and support from all of Preferred Patron Teams.- They are willing to climb over mountains to help resolve issues.- Preferred Patron made it a true partner experience right off from the beginning.
Desventajas
none so far and wanted to stay that way.
Razones para cambiar a Preferred Patron Loyalty
Commitment of support- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for...
Revisado el 11/4/2018
Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards...
Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.
Puntos a favor
Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.
Desventajas
We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
Preferred Patron is "Boss" in this industry!!!
Revisado el 20/4/2016
I learned about Preferred Patron from one of our patrons (a dentist), who was currently using this...
I learned about Preferred Patron from one of our patrons (a dentist), who was currently using this product and saw that I was using Royalty Rewards. Upon comparing our experiences and cost, I knew immediately that I had to contact Preferred Patron, which I did soon after. Upon learning of the various options, pricing and available resources, I could have kicked myself for having spent more than 3 times as much for a product that offered less in the areas that mattered most to our business.
As a business owner who is also a CPA, I use the cost-value approach in managing our financial & other resources. Two of my biggest contentions with Royalty Rewards are: 1) their products and services are bundled in such a way that you MUST pay for what you don't need, use or care about, therefore a higher price tag is forced upon you; and 2) they have a convoluted way of calculating ROI (Return on Investment) that makes it seem that because of their product, your returns are higher. This could not be more false because they are included in the equation, clients that you have cultivated and retained prior to signing up with them. The bottom line is that we was not getting the value we needed for what we were paying and another solution was necessary.
For me, Preferred Patron is "Boss" because they understand that their role is to help the business owner keep current patrons happy while acquiring new ones ... it's that simple! They do this by providing an excellent product with options to CHOOSE from, based upon what is right for your business and budget with the option to upgrade your plan as as your business grows.
I signed up with Preferred Patron about six months ago and intentionally waited this long to do a review because for me, service and support is equally, if not more important than price. Some company are great during the acquisition phase then leaves you to fend for yourself ... not Preferred Patron! From the inception to a today (literally), they have responded to ALL of my request for support whether it is explaining features in the software or signing in to my computer and providing step-by-step guidance on how to get a critical promotional email formulated and sent out ... they have responded timely to all of my request for help and support.
Thank you Brett et al. ... from the inception to today, you've always taken the time to provide the help I needed.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product, great service
Revisado el 26/4/2023
From the beginning, I've experienced nothing but professionalism and respect from every person I've...
From the beginning, I've experienced nothing but professionalism and respect from every person I've encountered at PPL. They helped me determine the right products for me and got me set up quickly. It's been smooth sailing ever since!
Puntos a favor
It has everything I need to track my customers in my small business. It allows me to send them text messages and email marketing. In addition, I've scheduled automated text marketing to invite them to return when my customers haven't been in in a while.
Desventajas
Can sometimes be difficult to determine where I need to look for certain features. When this happens, I simply reach out to our rep, who quickly assists me.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent return on our investment. This platform has helped us grow our business faster.
Revisado el 12/4/2018
Sales growth
Greater customer loyalty
Reduced advertising costs
Sales growth
Greater customer loyalty
Reduced advertising costs
Puntos a favor
A perfect combination of a loyalty, customer retention and promotion systems. Our business has grown faster since using this product and I feel its worth every penny and then some ! The platform is always receiving improvements that make growing our business even easier. Customer support for this product is excellent ! They spend as much time as needed to help you through any issue or question...not that you'll need a lot of support but its nice to know its available !
Desventajas
The only real gap is more accessible documentation. The support for this product is amazing, however at times I feel that having some form of online or quick access information on some of the features (especially new ones) would be helpful. This being said, a quick call to customer support has always proven successful.
Respuesta de Preferred Patron Loyalty
Hi John. Just wanted to let you know we now have a full suite of online training videos available! This library is accessible directly within the web application. Your account representative will contact you and introduce you to these new resources. Thank you for your input!
- Sector: Práctica médica
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Satisfied Customer
Revisado el 1/6/2023
Puntos a favor
We have been using Preferred Patron for almost 10 years. The program has been very easy to learn and implement. I am a very picky consumer, but Preferred Patron has never fallen short of my expectations. Customer support has been absolutely outstanding, especially [sensitive content hidden], who is extremely knowledgeable and personable. I have never had any trouble getting in touch with a live customer service representative and they have been incredible fast in answering all my questions. I would highly recommend them to any business in need of keeping track of customer rewards.
Desventajas
There is nothing negative I can say about Preferred Patron.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
I choose Preferred Patron 4 years ago because they were the only ones offering SMS text...
Revisado el 24/4/2018
Approximately 90% of my customers are enrolled in the program. With this program we have establishe...
Approximately 90% of my customers are enrolled in the program. With this program we have established a relationship with those customers. They benefit by getting 5% cash back on all their purchases and I benefit by being able to reach out to all my customers with Flash Sales that increase sales by approximately 20% on the days I do the SMS text blast.
Puntos a favor
I like how easy it is to create SMS text message marketing campaigns. The customer service is top notch. I went to send out an SMS blast on Thanksgiving and I didn't have enough credits.
Desventajas
The templates for email blasts are very confusing. It is not user-friendly. I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.
Respuesta de Preferred Patron Loyalty
Hello Jessica. I am please to inform you that, since the time of your review, we have introduced a completely new email messaging module. It uses an email designer very much the same as what you are using with Constant Contact. I think you will be quite happy with it and we would be happy to review it with you.
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
PROBABLY MOST AMAZING LOYALTY PROGRAM (yes BY FAR BETTER THAN royalty rewards i said it)
Revisado el 25/9/2014
I am a member of the restaurantowner.com they recommended us Royalty Rewards - so fine, went...
I am a member of the restaurantowner.com they recommended us Royalty Rewards - so fine, went through their scphiel, watched the video, and yes I was impressed. Then I did research on others just so I know how to approach these sales calls. Came across PreferredPatron, scheduled a demo with Brett. Let me tell you when I saw the features of Preferred Patron to that or Royalty Rewards I asked the rep from Royalty Rewards to stop calling me trying to close a sale. I'll be honest, the reason why is because they only took birthdays and thats it. I signed up with Preferred Patron, they explained the softweare amazing, I'm still learning all the amazing features. You will not be disapointed - I dont usually do reviews as the marketing guy because I have soemany projects but I have to tell you you need to get this program. I love data, i love data mining, i love targetting. SINGLEHANDEDLY MAIN REASON I BOUGHT THIS PROGRAM VS ROYALTY REWARDS IS BECAUSE IT LETS ME NURTURE THE GUEST RELATIONSHIP IN A PROFITABLE WAY AND KNOW THEIR SPENDING PATTERSN. the other one just sent a card out (AT A MUCH MUCH MUCH HIGHER COST). and let me tell you i see it every month when we do ROI on our marketing, our anniversary spending guests BY FAR spend more than the birthday guests! and royalty rewards doesnt even TOUCH anniversaries! save yourself headache, these guys know their stuff, they are avialable for help (even on weekends!), they take their time with you. i also belong to a local chamber and want to suggest to other 10 businesses to sign up for this but I DONT WANT TO BECAUSE I FEEL THIS IS MY COMPETITIVE ADVANTAGE! our servers love this, its easy to use. our managers love it because it does everyhthing and eliminates million promotional codes. the only con to it is that it looks like a 1990's program it could be a bit more modern ..... i also thought a con was that it could only be used on windows and not macs ... but you know what ... i have a remote access program you can downlod and it'll let you remotely access pc from the mac and you can still you do your thing so its not really a con. the guys are there if you need help anyway, they legit return phone calls! asap! love love love it
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great one stop loyalty solution
Revisado el 29/3/2021
Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone...
Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program. It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.
Puntos a favor
The program is very easy to use. It has most of the functionality of even higher priced competitors. The backend compatibility with Tango Card makes transactions easier. The level of service provided by Preferred Patron is excellent.
Desventajas
There are no issues that jump out. We are happy with the software.
- Sector: Entretenimiento
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Service, Options, and Professional
Revisado el 25/10/2018
The staff at Preferred Patron is second to none! They are always available even during evening and...
The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.
Puntos a favor
The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.
Desventajas
I have not experienced any "cons" with Preferred Patron
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
It has been amazing
Revisado el 22/5/2018
Client engagement
Increased customer loyalty
Client engagement
Increased customer loyalty
Puntos a favor
Ease of use for signing up customers, no long forms- just Name and Tel no., email.
The customer engagement part is awesome as the emails are customizable, from welcome email to remainder emails and notification email. This can also be turned on or off as needed.
We are able to integrate it into our POS
Gives our pharmacy store a leverage to compete with larger chain stores reward programs and assists us to keep more clients in the community.
It can be customized to any business size and there is something for every business.
Desventajas
Never had any issues since installation and we have not had the need to call support services although they are very responsive when we were doing the instalation.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Extremely satisfied with the program. My customers love it and I appreciate their loyalty.
Revisado el 24/4/2018
Puntos a favor
Ease of use and ll the data i get. I can have sales that cater to a specific type of customer. To promote a sale, for example, I send one email and I'm connected directly to thousands of customers.
Desventajas
Not much to dislike. The program is great very easy to use, extremely functional. I am very satisfied and I'm also aware that I haven't used it to its full capability.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We have been a Prefered customer for 2 years now and I have never had any problems with this...
Revisado el 23/4/2018
Customer approval
Customer approval
Puntos a favor
The soft ware is easy for a cashiers to use. I am able to train a cashier in one setting how to use it. The customer service is very friendly , I need a new intall and they did it right then and there in a matter of minutes I was back up and running !
Desventajas
I really cannot think of a down side. My customers are happy, If I took this program away I would have a revolt on my hands. The employees are happy so I have no complaints
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
PatronFlex Review
Revisado el 15/7/2009
This program is easy to master and hands down did exactly what I was looking for... create loyal...
This program is easy to master and hands down did exactly what I was looking for... create loyal customers by rewarding them; market to them via the built in promotion manager on a regular bassis and give me real reports when I want them!
Puntos a favor
I have been using PatronFlex for some time now. The program is very easy to use and I very much like the built in marketing manager. It takes just few minutes to launch any of the built in campaigns to our customers like miss you, referral or even a birthday or newsletter. It's all automated, so once I set it up the system does all the rest. A few times I called support to ask a question about some of the new features we received with the automatic update and I actually got to speak to a live person here in the states. The program is very well thought out and has some very cool features. I highly recomend the program to anyone looking for a TRUE loyalty and gift card program. We had another solution prior that just wasn't doing the job so I went looking and here I am! Very very satisfied and happy that I found Preferred Patron. One additional comment about the ease of use, we have a lot of hourly employees and it was very easy to train them on the system as well.
Desventajas
Non that I can think of at this time.
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
EXCELLENT SOFTWARE WITH EXTREME VERSATILITY!
Revisado el 13/8/2009
This software is highly recommended to those who are seeking to boost student moral in higher...
This software is highly recommended to those who are seeking to boost student moral in higher education. PatronFlex has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide.
On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further.
Puntos a favor
PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most.
The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!
Desventajas
I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great customer service
Revisado el 12/12/2019
Puntos a favor
I was a little intimidated about using the software at first, having never used a loyalty software before. However, after working with [SENSITIVE CONTENT HIDDEN], I was able to quickly learn how to use the software, make edits and customize templates, schedule campaigns, and more. [SENSITIVE CONTENT HIDDEN] is quick to respond whenever I have a question and is always willing to help me learn how to better use the software so we can take full advantage of all that it has to offer. Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Desventajas
There is nothing to share at this time.
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
Excellent customer service for any issue small or large.
Revisado el 1/4/2016
I did about 6 months of research and decided to go with Preferred Patron. It allows us to have...
I did about 6 months of research and decided to go with Preferred Patron. It allows us to have various levels of rewards, the system was simplistic, and I found the company contacts to be responsive.
We found after about 9 months that it wasn't working for us; we asked to make some changes and I honestly thought we would have issues with a down grade. This was a non-issue; they were accommodating, answered the phones and tech support helped us on Saturdays and Sundays. The tablet version is just what we need and we are super happy to have Preferred Patron as our choice for a loyalty card.
We highly recommend them as professionals. They are very helpful, courteous, and respectful of any and all questions. They are willing to jump on a call and walk you through the program, help set it up, and share their expertise. It was more than I expected and I was very happy to have that support.
This morning I received the invoice and noted it was incorrect. I emailed and within a half hour I had a response that they are correcting it!! What better service can you get than that?!
Our customers love the simplicity of taking control of their points each time they come in; some have called our tablet "fancy". But in truth, it's really easy for everyone. Even the older generation get it and love it.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
API integration flawless and works great!
Revisado el 21/1/2019
We wanted to give our customers a easy way to review their earned points and super simple one click...
We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution!
Puntos a favor
The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours!
They are very easy to work with and the API documentation is very well documented and easy to follow... it made our job super easy to launch and didn't encounter any bugs with their API's or missing info in the docs... great job guys!
Desventajas
None, the API preformed exactly as we needed and worked great.
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
Amazing Product and Service!
Revisado el 14/7/2015
I have had a great experience with Preferred Patron. From the beginning, the customer service has...
I have had a great experience with Preferred Patron. From the beginning, the customer service has been beyond expectation. Brett answered all of my questions and concerns in a timely manner and helped us figure out how to use this program to best help us. We are a unique being a sailing company and I came across a feature that we basically needed custom to us that wasn't currently available. Within about a week, this feature was created for us and seriously made this software work that much better for our business. We are so impressed that Preferred Patron was able to to this for us and make it work specifically for our business. The set-up and training by Brett (and Anthony) was so helpful and again always quick and precise. Anyone thinking about whether or not to use this company...do not hesitate! GO WITH THEM! You will not be disappointed. Being a business owner, we value other companies that have a strong work ethic and timely communication. Thank you for all of your help and time getting us set up and we look forward to a great relationship for many years to come! From all of us at Sail Windjammer!
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent loyalty program
Revisado el 6/11/2018
We have been able to move away from a 'punch card' system to an easy to use software program. The...
We have been able to move away from a 'punch card' system to an easy to use software program. The training and the installation has all gone very smooth. We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model. Everything is straight forward and has been seamless to integrate into our business.
Puntos a favor
Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron.
Desventajas
At this point we havn't come up with one that hasn't been solved by our support/tech team
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
excellent
Revisado el 25/4/2018
The access to better be in contact with my patrons.
The access to better be in contact with my patrons.
Puntos a favor
what i like most about this software is that is simple to use and like that it advertises my logo well on the tablet.
Desventajas
what i like least about this software is that the interface could be a bit bigger. Buttons are a bit small.
Respuesta de Preferred Patron Loyalty
Hi Paul. Thank you for the kind words about our software. To address your concerns regarding button size, we are shipping you a larger tablet, which will increase the size of the interface and buttons for you. A representative will be contacting you to review. Thank you again!
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
Preferred Patron
Revisado el 17/7/2009
I would absolutely recommend Preferred Patron to any business wanting a first class rewards program.
I would absolutely recommend Preferred Patron to any business wanting a first class rewards program.
Puntos a favor
Implementation was fast and easy. Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address very convenient! The back office functionality is outstanding. I have everything I need to monitor and measure our customer relationships right at my fingertips. One of the biggest assets Preferred Patron brings to the table is their customer service and IT. The folks at Preferred Patron are responsive and a pleasure to work with. We have a successful rewards program at MC Sports thanks to Preferred Patron.
Desventajas
Nothing to report.