ServiceTitan

El software de gestión n.º 1 para contratistas de servicios a domicilio.

Calificación general

4,3 /5
(198)
Relación calidad-precio
3,7/5
Funcionalidades
4,1/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,2/5

84%
de los usuarios recomienda esta aplicación
Ordenar por

198 opiniones

Shilleah
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great for Our Technicians and Dispatch Board, but Expensive!

Revisado el 13/5/2019

It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.

Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

Puntos a favor

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Desventajas

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

Respuesta de ServiceTitan Traducir a Español

Shilleah,

Thanks so much for taking time to review us. We love customer feedback!

We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!

Haley
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great product - not right for us.

Revisado el 27/3/2020

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Puntos a favor

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Desventajas

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Alternativas consideradas

Housecall Pro, FieldEdge, mHelpDesk, ServiceBox y RazorSync

Razones para elegir ServiceTitan

We were looking for something more up to date and offered more capabilities.

Razones para cambiar a ServiceTitan

At the time, it seemed the best fitting for our company and was recommended to us by another contractor.

Respuesta de ServiceTitan Traducir a Español

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Hunter
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

False Promises and Never Ending Issues

Revisado el 15/4/2020

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Puntos a favor

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Desventajas

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Respuesta de ServiceTitan Traducir a Español

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Erin
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It's Ok

Revisado el 4/2/2020

I think it is ok so far, lots of new things I am learning but it is ok.

Puntos a favor

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Desventajas

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Respuesta de ServiceTitan Traducir a Español

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Jennifer
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I love Service Titan!

Revisado el 4/2/2020

I think they are great people and always looking for ways to improve on their functions!

Puntos a favor

I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.

Desventajas

The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.

Respuesta de ServiceTitan Traducir a Español

Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!

Geoffrey
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The best in the Home Services industry

Revisado el 27/9/2021

I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM.

Puntos a favor

The all in one capacity and potential of the software. The ability to manage everything from one place.

Desventajas

Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a ServiceTitan

The best out there for Home Services. It's customized for our industry.
Joe
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Software!

Revisado el 17/5/2022

job costing, field time management

Puntos a favor

Being able to use the mobile side for pricing and invoicing jobs

Desventajas

Hard to learn how to use but worth it and won't consider any other software

Alternativas consideradas

Housecall Pro

Razones para cambiar a ServiceTitan

More features and benefits
Emily
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

The software is very very busy and after almost a year in July we are still trying to figure...

Revisado el 13/3/2018

Puntos a favor

I like that you can put jobs on hold, so if we're waiting on parts the ticket doesn't get lost. It's nice to be able to call through service titan so there's accountability with what was said and when the customer was called.

Desventajas

It's very busy and very confusing. There's a lot of clicks to get to something simple, like trying to get a P.O. number established for a vendor.

Scott
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A big program

Revisado el 20/11/2018

Overall I like the customer service that is friendly and ready to help anytime for problems that can arise

Puntos a favor

The ability to add prices and services to anything

Desventajas

It does take a while to create an invoice for service not listed

Dalton
Calificación general
  • Sector: Servicios para el consumidor
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Working out the Kinks

Revisado el 24/5/2016

Puntos a favor

Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there.

Desventajas

Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January.

Janet
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Disappointed and unhappy

Revisado el 27/6/2021

Disappointing. Eager to accept your money, no real support after they have your money

Puntos a favor

No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well.

Desventajas

The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system.

Grant
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Endless Onboarding, Poor Service & Support

Revisado el 20/6/2022

We had good experiences with them a few years ago but recently has been awful

Puntos a favor

How easy it was to switch to Housecall Pro

Desventajas

That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch

Alternativas consideradas

Housecall Pro

Razones para cambiar a ServiceTitan

We thought ServiceTitan was more robust and better supported, but we were wrong
Sheena
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Business Software!

Revisado el 10/11/2020

It's is a continuous learning experience using ServiceTitan because the platform is always evolving!

Puntos a favor

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

Desventajas

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

Respuesta de ServiceTitan Traducir a Español

Hi Sheena, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. That's why we're always listening to feedback, and constantly taking the steps to improve our software. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

Kayla
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A Change to the Future

Revisado el 1/11/2018

ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Puntos a favor

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Desventajas

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

Maria
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ST for All Contractors

Revisado el 30/9/2019

ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And you can use the system from anywhere.

Puntos a favor

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

Desventajas

This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.

Respuesta de ServiceTitan Traducir a Español

Maria,

Wow! Thanks so much for the awesome review.

We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving.

Thank you for your support and for making your voice heard. We're excited to continue partnering with you.

Risa
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to use, great product

Revisado el 5/3/2020

I used ServiceTitan to dispatch technicians, keep projects in order, hold all customer inquiries, and to generally help run the office. It was a great change from the software we were using previously to complete all these tasks.

Puntos a favor

This software is so easy to learn and teach. The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.

Desventajas

I didn't have many cons when using this software, but if I had to pick one, I would say that changing the sizing of the fonts, boxes, etc. was not as easy as I would hope. It has a large font, which many people prefer, but because I run multiple programs at a time I need small, space saving fonts. Other than that, it was great.

Respuesta de ServiceTitan Traducir a Español

Hi Risa, thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We look forward to celebrating your continued success together

Courtney
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Software Company!

Revisado el 11/1/2020

Puntos a favor

With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.

Desventajas

I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.

Respuesta de ServiceTitan Traducir a Español

Thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. We are grateful you decided to share your experience. Looking forward to continuing to help your business grow.

Stacy
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

BUY IT NOW

Revisado el 9/3/2021

Its been great. Its a powerful tool with many features.

Puntos a favor

Its amazing. It is has every feature that we were looking for. Its your flat rate price book, time card, dispatch software, sends appointment reminders, communicates with Quickbooks. It does it all!

Desventajas

There are a few features I wish they would add to the dispatch board. Such as if you ordered parts and placed a job on hold, it would be nice to have a ghost/shadow of that call remain, instead of then nothing appearing on the dispatch board at all....

Usuario verificado
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Could be so much better.

Revisado el 28/12/2018

We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us.

Puntos a favor

It was simple to use after the initial set up.

Desventajas

Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.

Usuario verificado
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best software we've found for our business

Revisado el 1/11/2018

Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Puntos a favor

The modern design, full features, mobile app, and great customer service.

Desventajas

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use.

Respuesta de ServiceTitan Traducir a Español

Congratulations on your success! We're delighted we've been able to play a role in this.

We're proud of ServiceTitan, but never satisfied. We'll never stop innovating and improving, and it's shops like yours that make all of the hard work worthwhile.

Angila
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

THE BEST HVAC SOFTWARE I HAVE SEEN

Revisado el 25/5/2021

Puntos a favor

ALL IN ONE SOFTWARE, UNLIMITED AMOUNT OF TRAINING AND IN DIFFERENT FORMATS, UNLIMITED CUSTOMER SUPPORT, DEDICATED TRAINERS TO GUIDE YOU THROUGH SET UP

Desventajas

LIKE ANY SOFTWARE THERE ARE BUGS AND PAIN POINTS

Respuesta de ServiceTitan Traducir a Español

We love hearing feedback like this at ServiceTitanthank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we'd hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us.

Taylor
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great for Service Industries

Revisado el 20/1/2020

Puntos a favor

Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.

Desventajas

Batching invoices over to QB and sometimes issues with card swipers.

Respuesta de ServiceTitan Traducir a Español

Thank you, Taylor, for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped tremendously improve your organization's and it's a vital part of your operations. We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We're excited to continue partnering with you.

Usuario verificado
Calificación general
  • Sector: Servicios
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Service Titan

Revisado el 20/11/2019

Five-stars. It is quite facilitative. We are pleased

Puntos a favor

I like this software as it helps tremendously with the many logistical aspects of our quality organization

Desventajas

I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs

Respuesta de ServiceTitan Traducir a Español

Thank you for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped tremendously improve your organization's efficiency. We've been working hard to build an amazing software for our customers and we are thrilled you think so, too. We are humbled you decided to share your experience. Looking forward to continuing to help your business grow.

Nick
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Opinion from an accounting professional

Revisado el 1/11/2018

Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly.

Puntos a favor

The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

Desventajas

All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible.

Tricia
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Service Titan is the way to go!

Revisado el 1/11/2018

Overall, a great experience with Service Titan

Puntos a favor

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

Desventajas

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.