Opiniones de Therasoft Online

I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!

Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready! :)

Cons - it is not very user friendly.

We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over.
Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online.

Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people.

Therasoft offers a sophisticated integration of all the main functions of a busy psychotherapy practice and is scalable to the size of the practice. The software itself incorporates easy user access to functions, customization of documents and the ability to upload your own documents. It is state-of-the-art in terms of web usage, HIPAA security & backup, and integration with external software and human billing systems. They provide a good cost-benefit ratio, especially since one does not have to download or maintain software on one's own computer. The current version is in its final development stages which provides a few rough edges but is full functionality. Fortunately the strength of the design and implementation so far suggest that a smoothly running, user-friendly system is just around the corner.

Overall the program offers the therapist a way to organize his/her work. It helps me to dot my i's and cross my t's so that in the event of an audit I know that I have collected all of the required information. The support staff have been very responsive and willing to take the time to answer questions. Therasoft is a company that is willing to implement the suggestions given by its clients and that it is working to continuously improve their product to provide the best practice management system available.Overall, the Therasoft saves me time and provides with peace of mind that I have all the information I need to have a complete client medical record. I have recommended this program to others and think that as long as the monthly cost stays equal to what I get paid by the insurance for one session then I will continue to be a faithful follower.

My recommendation of the software depends on the size of the business utilizing it. For 1 or two provider businesses that are not or do very little with insurance, it is great

It has helped me to be better organized and thus feel less stressed. Having everything now available in my telephone app is the icing on top of the Therasoft cake. The creator of this program and his/her hand picked staff deserve my heartfelt thanks!!!!

You better be sure this software is tolerable to you before you buy it which, honestly, you can't be sure until you pay your money to try. Be prepared to be out at least $500 dollars if you change your mind because by the time you learn the program and change your mind, you will be out of their "policy window" for any refund. Clever strategy on their part financially, but a horrid way to treat a (now former) customer.

Therasoft has made running electronic remittance (ERAs) a breeze between insurance providers. There is a fluidity that makes billing less stressful and easy to manage. Therasoft's layout provides the therapist total command over the note taking, billing and scheduling processes. The customer support works diligently and patiently by your side the first couple weeks until you really feel a sense of mastery with the system. Especially customer service rep has been a dedicated and reliable who has helped me iron out many kinks along the way of starting my business. I have never seen a more stellar customer service team than Therasofts. Never. They are consistent, knowledgable and welcoming assistance any time I've ever called. Their "walk you through" approach is what leads business owners feels competent with the software in no time.

Simply put, since I made the decision to utilize Therasoft, my productivity has gone up by an average of 6-7 clients per week. Therasoft removes the frustration of dealing with insurance, posting payments, etc., and allows me to focus on marketing and on providing sound, quality care. They are excellent people to work with, and many have been or are in the helping field themselves, which help provide a strong degree of empathy with my work needs. The progress note templates and treatment plan templates are excellent, their website services are equally excellent, and the calendar and appointment reminder elements to the software are fantastic. My clients appreciate the reminders sent via text or email or both. For clients who choose to file super-bills themselves or have out of network requests, Therasoft makes that process simple as well. Literally, with the click of a button, you can send a super bill, send out billing statements, keep track of referral sources, etc. Essentially, there isn't a business need for billing, documentation, appointment setting/keeping/reminding that Therasoft has not been able to help me with. The transition from DSM IV to V was made far less stressful with Therasoft's reverse engineered tool to find ICD-10 codes according to DSM IV codes.

The only con I've experienced is their server gets overloaded at times, so logging in or saving information can be delayed a bit, but a quick browser refresh tends to solve that issue. The other con is that I, like many of us when we first start out on our own, tried to cut cost and do all the billing myself. However, as I previously stated, with the extra clients I'm able to see as a result of Therasoft taking on the dirty work for me, the Enhanced Billing Services more than pay for themselves. They even audited my past work and found money I would not have known to look for.

I cannot say enough about this company. The product is effective and easy to use, and the people who run it are kind, patient and will take the time necessary to ensure you feel comfortable. Please strongly consider utilizing Therasoft not only for their documentation and appointment calendar elements, but also their website design and enhanced billing elements.

Therasoft is user friendly, I love the live support as well as the various chat features.

Ease of use for staff and clients. I have gone from a solo practice to a group practice using it. I am in process of having my group practice acquired by another company and hope they will continue to use it.

I've used Therasoft Online for several years and I'm very happy overall. There are many pros, but I appreciate knowing my HIPPA compliance is covered. I love having insurance filing be so quick and easy. All billing payments, whether from insurance or credit cards, are automatically credited to the client's account. That is a huge time saver! I love the 1 page attendance, payment, insurance file, progress note. Perfect! In terms of customer service, Jas, Irina and Petra have been responsive and wonderful! Others seem to need more training to be able to answer questions. The credit card processing rates are fair, as are Therasoft's fees. There is cheaper software, but they don't seem to include as many features. I believe Therasoft covers everything.

Overall, my only con is that it's often not aesthetically pleasing, but I feel that its getting somewhat better. Buttons/boxes/fonts/colors/flow of use are not very elegant or intuitive. There is a huge learning curve in using it! I'll be specific about other cons, in hopes that they can be easily changed.

I'd like to find tutorial videos for all the features (i.e. how to set up groups/sessions-it's confusing).

I'd like a photo to pop up of each type of report. They have similar names and I have to create many before I find the one layout I need. The reports could also be more aesthetically pleasing.

Sessions can't be deleted without first deleting the payment then going to the attendance tab and deleting again. I'd like to see attendance be cancelled/deleted while the payment is maintained/moved to deposit. Sessions can't be deleted from the mobile app.

There was a time when my insurance claims were being hung up in Emdeon and I had no knowledge of Emdeon or it's role - again a tutorial would be good. I lost money in this situation. Maybe if a claim gets hung up there, an alert would appear in Therasoft notifying that something needed to be addressed.

I would like to be able to customize my website myself (like I could do with Intuit) Having access to a templet where I could post seasonal announcements, change photos, etc. would be great!

We like the combination of clinical and billing features, thus streamlining our processes. Problems with supervisor signatures lines appearing on fully licensed psychologist's Standard progress notes when printed have not been corrected in TWO YEARS in spite of promises, "The developers are working on it."
For those of us using your back office enchanced billing, I would like to see reports (graph and text) showing the $ health of the clinical practice and collections: re total $ collections, ratio of $ and % of collections to $ and % of collectibles , $ and % of write-offs and adjustments, outstanding AR, average collected per CPT code.
Also, current progress notes do not have a non-billable, non-attendance option for a note (e.g., content of phone conversation) that would appear chronologically with all the other progress notes. There should be that option.
When we started up in July 2015, we were advised that it would be quite possible to combine our old AR with the new Therasoft AR, even though our old AR had to be manually entered for each established patient. This was a FIASCO and cost us thousands of dollars in lost AR and problems with maintaining the good will of our clients because of billing errors. We followed Jas' advice but he over-promised. Advise your clients to bring a balance forward from the old AR and leave it at that. We are just now recovering from that problem from four years ago! This problem also undermined our confidence in Therasoft's ability to deliver on promises.
I would also like to learn more about Therasoft's reporting capabilities. Perhaps an advanced practice training for experienced users who can come together face to face and learn of the program's other capabilities when it comes to managing a practice, reviewing the financials, , streamlining reports, etc.
Your enchanced billing collection fees are reasonable. We have decided to use this service because of the redundancy built into your staffing capabilities, Gene and staff working hard in getting our AR down and more current, and following up on problem accounts.

My overall experience is one where I would tell everyone to get Therasoft and now I don't. Too many problems with video use, server down, program not running like it is suppose too. Now its costing me money as I have to reschedule or lose clients.

Being able to run and manage my practice more efficiently.

It's good for solo practice as well as groups; from appointments scheduling to billing. I am able to meet with couples as well as individuals. I am not sure how I would offer group sessions online as I have not yet used it for this modality.

Therasoft helps me stay organized. I love one platform for documentation, billing, etc.

Ability to track appointment schedule and number of sessions per month