Opiniones de GoTo Connect

La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado

Definitivamente el precio, el pago mensual no me parece adecuado

Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil

Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso

Facil acesso en las charlas y conversacones

Costoso el software original para ser compartido

The ease of use out of the box was great and made a smooth transition from our previous products.

The interface can be confusing at times and it can be difficult to navigate

The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.

There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.

Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.

I cannot say this enough - by switching to Jive we are saving THOUSANDS a year. Not only are we saving an enormous amount of money, we have brand new phones and features we never thought were possible. It's like our practice finally moved up in to the 21st century.

The online portal was a little confusing when we first started. We had to have our IT team set it up for us.

I like the video features it offers. I also think it is very easy to use on both ends.

Sometimes it's a bit slow to load the program.

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard.

The setup and learning curve is a bit tough and confusing.

Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time

everything has gone well so far over the last 3 years

It's a great app for low amounts of calls, it has quite a few functional features.

Sometimes it's slow to load, but the information is accurate.

Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job.

Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after.

All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively.

Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage.

easily connect with team members or external folks - so easy to use for all

no issues - very simple and straight forward makes it easy for anyone to be able to use

The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk.

The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well.

The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome.

We have had a few issues with getting set up or interferences with feedback or mutter sound.

Call quality has gotten poor over the last couple months. Nothing good to say.

I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them.

Once the app is set up, it works great to access work calls when away from your desk or mobile in the office

Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring .

I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.