Opiniones de Case IQ
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11 opiniones
- Software usado A diario durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The best customer management software that i've used
Revisado el 24/5/2018
Nowadays every customer query or complaint is attended to promptly
Nowadays every customer query or complaint is attended to promptly
Puntos a favor
There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective
Desventajas
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
- Sector: Plásticos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Valfilm USA i-sight Review
Revisado el 23/9/2020
We are able to more effectively communicate the progress of case resolution to the customer. This...
We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
Puntos a favor
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.
Desventajas
We have not found reporting to be helpful yet.
Razones para cambiar a Case IQ
Ease of use, financial information, integration and training for users.- Sector: Seguros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Latest Version (June 2023)
Revisado el 27/6/2023
Puntos a favor
The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done.
Desventajas
Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end?
- Sector: Educación superior
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software
Revisado el 19/8/2019
Great experience. Software helps us with our daily maintenance of our records. We can custom run...
Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.
Puntos a favor
i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
Desventajas
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
- Sector: Comercio minorista
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Does What it's Supposed to
Revisado el 30/8/2018
Puntos a favor
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Desventajas
Features are very specific and minimal. Hoping for future updates for additional useful features.
- Sector: Relaciones gubernamentales
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Webinars that will keep you up to date
Revisado el 28/1/2021
I was introduced to this software through a conference that Toddington International had held in...
I was introduced to this software through a conference that Toddington International had held in March of 2019, through them I was able to gain up to date and current information on our current circumstances as well as to gain knowledge to be one step ahead in your career. These webinars are anywhere from 30-90 minutes long and I would highly suggest this software to any intelligence firm.
Puntos a favor
The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.
Desventajas
Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 10.000+ empleados
- Software usado Otro durante Más de un año
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
i-Sight Case Management for HR Investigations
Revisado el 26/3/2019
Overall, I-Sight is great in concept however specific documentation standards may need to developed...
Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.
Puntos a favor
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.
Desventajas
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
- Sector: Productos cosméticos
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
i-Sight is a Great Service
Revisado el 3/11/2020
i-Sight is not only helping our global team to operate in a more organized and efficient manner,...
i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.
Puntos a favor
The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs.
Desventajas
Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Isabel was very helpful.
Revisado el 20/6/2018
Puntos a favor
Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.
Desventajas
Sometimes the program runs slower than expected.
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
We have been with i-Sight since July 2012. They are great and their product is performing as...
Revisado el 29/5/2016
Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great...
Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great Customer Service and Sales Dept.
Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
Carmeuse Europe decided to use i_Sight after experience in North America.
Revisado el 30/5/2016
+easy to use - very intuitive
+good reporting system
-low speed when reports are generated
-pos...
+easy to use - very intuitive
+good reporting system
-low speed when reports are generated
-possibility to protect the reports from edit by other users
