HelpOnClick

4,6 (12)
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Live Chat Software y agente virtual para pymes

Calificación general

4,6 /5
(12)
Relación calidad-precio
4,7/5
Funcionalidades
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
3,9/5

100%
de los usuarios recomienda esta aplicación
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12 opiniones

Juan Andres
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Me agrada.

Revisado el 22/7/2023

Puntos a favor

Esta agrada esta herramienta es intuitiva economica y facil de implementar.

Desventajas

no tengo quejas sobre este producto me ha funcionado bien.

Jarad
Jarad
Calificación general
  • Sector: Seguridad e investigaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We Love HelpOnClick and Our Customers Do Too!

Revisado el 11/12/2018

We've been able to help so many customers with this app, that alone is worth its cost. A few...

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Puntos a favor

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Desventajas

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Usuario verificado
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Chatting like the best of them!

Revisado el 16/4/2019

Puntos a favor

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Desventajas

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Respuesta de HelpOnClick

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Ronda
Ronda
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Poor Response from all levels

Revisado el 17/5/2021

The software itself is really nice and easy to use, however their customer service response needs...

The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Puntos a favor

having a Desktop version was great since we don't keep browsers open.

Desventajas

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Nancy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

My appreciation of HelpOnClick

Revisado el 12/4/2019

I really appreciate this tool and even more when I see that customers love it too

I really appreciate this tool and even more when I see that customers love it too

Puntos a favor

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Desventajas

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Respuesta de HelpOnClick

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Travis
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Good value for small businesses

Revisado el 28/7/2018

Overall, this is a good value for small businesses and plan to continue using them.

Overall, this is a good value for small businesses and plan to continue using them.

Puntos a favor

Affordable compared to other options. Easy to use for basic chat functions.

Desventajas

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Respuesta de HelpOnClick

Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Mike
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use chat software

Revisado el 11/12/2018

We are a hotel and lots of our guests chat with us instead of calling. It has been a great...

We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.

Puntos a favor

Easy to setup and use for both the chatter and chatee.

Desventajas

Been using the software for over 2 years and have not encountered any problems.

PM
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

HelpOnClick review

Revisado el 11/12/2018

Puntos a favor

Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.

I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.

The smartphone app also allows for support to be provided while on the go.

Desventajas

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Jeremy
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

HelpOnClick Live Chat is a great turn-key platform

Revisado el 11/12/2018

Puntos a favor

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Desventajas

The only con I would say is adding users can be cost prohibitive in some cases.

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Love connecting easily

Revisado el 12/12/2018

Puntos a favor

Easy to work with as a customer! Nice to see when a responder is typing.

Desventajas

Have not run into any problems as of now.

Sean
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

This is a great product

Revisado el 14/12/2018

I have used it for a couple years now and it is a great way to instantly talk to potential clients.

I have used it for a couple years now and it is a great way to instantly talk to potential clients.

Puntos a favor

Easy to implement into our website. I can use a phone as well.

Desventajas

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.

Respuesta de HelpOnClick

Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page.

shannon
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

archived chats

Revisado el 3/8/2016

Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after...

Easy to use, pretty intuitive. Very much like I can turn off the sound (that gets irritating after awhile)

Puntos a favor

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Desventajas

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.

Respuesta de HelpOnClick

Hi Shannon,

Thank you for your review. We will consider adding multiple selection as you suggest. Most of our customers never delete archived chats, because there are no limits on the volume of archived chats. Thank you for letting us know that you need multiple selection.

Regards,
Tatiana