3CX

Sistema de Comunicación 3CX. Apps Web y móvil (Android, iOS)

Calificación general

4,4 /5
(342)
Relación calidad-precio
4,3/5
Funcionalidades
4,4/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,2/5

90%
de los usuarios recomienda esta aplicación
Ordenar por

342 opiniones

Usuario verificado
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Es el mejor sistema de gestión de llamadas que he conocido

Revisado el 21/8/2021

Generalmente lo uso para hablar con clientes, proveedores y con muchos de mis contactos de trabajo y pues se ha vuelto una herramienta totalmente fundamental

Puntos a favor

Dentro la empresa que trabajo 3CX siempre ha sido la herramienta de trabajo principal para los agentes, además, los mandos medios atendemos nuestras llamadas con él y realmente me parece muy fácil de usar, precisamente es lo mejor de todo.

Desventajas

No le encuentro ningún contra aunque me gustaría poder modificar mi tono, recibo muchas llamadas al día y a veces me resulta un poco molesto.

Respuesta de 3CX

Hi there. Thank you for sharing your experience with us. We are glad to hear that 3CX has become a fundamental tool for your day-to-day business.

Jose Roberto
Calificación general
  • Sector: Automatización industrial
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

BMW roberto

Revisado el 27/9/2022

Al principio como toda aplicación es complicada en lo que te acostumbras, el ingresar a cada usuario con su sesión fue algo complicado pero una vez que sabes como iniciar el programa , el como marcar , como redirigir las llamadas y hasta como agrupar las ext. , solo es cosa de familiarizarte con la aplicación 3cx

Puntos a favor

La aplicación es muy amigable para la tarea diaria de hacer llamadas y comunicarnos dentro del trabajo y fuera de el con los clientes, de igual forma la comunicación para redirigir las llamadas y comunicarnos es efectiva y mayor aun si contamos con las diademas para una mejor calidad de audio a la hora de realizarlas

Desventajas

La aplicación como tal es buena , solo tenemos que asegurar que tengamos un buen Internet para que podamos escuchar con claridad las llamadas , yo siento que la aplicación es muy buena y no tiene contras por el momento

Respuesta de 3CX

Hello Jose and thank you so much for giving us a fantastic review. We love to hear that you have no cons at the moment and we hope it stays like that!

Ivan
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excelente herramienta de comunicación m

Revisado el 29/9/2022

Se mejoró la comunicación interna dentro de la empresa ya que al poder instalarla en los celulares te puedes comunicar en todas partes, además del ahorro económico que está App genera

Puntos a favor

Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento

Desventajas

El único contra es que si se te va el internet las llamadas no entran a la aplicación

Respuesta de 3CX

Hi Ivan, thank you for giving us a 10 out of 10 review and sharing this with the community!

Regarding the drawback you mention, you will be able to see any missed calls when the app reconnects to the internet again.

Nestor
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

3cx gestión telefónica

Revisado el 23/11/2022

Tenemos dos call Center, un está equipado con 3cx, óptimos resultados en las comunicaciones con el sistema incorporado en las PC's, que da comodidad y agilidad a los operadores.

Puntos a favor

La claridad de las comunicaciones, la sencillez en la aplicación e integración.

Desventajas

Dificultad para extraer los datos con power bi

Respuesta de 3CX

Fantastic to see that 3CX has helped your two call centres and has given agility to your operators! Thank you for the review.

Cristian
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Reseña

Revisado el 30/9/2022

Excelente 👌

Puntos a favor

La facilidad de comunicación, con la aplicación ya no usamos tanto el teléfono.

Desventajas

Todo perfecto, no tiene ningún defecto es muy fácil de utilizar, y accesible.

Respuesta de 3CX

Hi Cristian, a perfect review! We are thrilled to receive a 10 out of 10 from you.

Fernanda Haideé
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Comunicación en tú área de trabajo.

Revisado el 27/9/2022

La principal ventaja que aporta es ser un canal de comunicación rápido y eficaz.

Puntos a favor

Es un software fácil de usar, dinámico y tienes todos los contactos a la mano dentro de tu empresa. Lo que me gusta es que es una herramienta que facilita la comunicación, sin necesidad de involucrar datos personales y reemplaza correos electrónicos. Solo necesitas estas conectado a internet y puedes mandar mensaje o tener llamadas.

Desventajas

Tiene grandes fortalezas, solo es necesario que las personas se animen a usarlo más.

Respuesta de 3CX

Hi Fernanda, thank you so much for sharing your positive rating. We hope to continue to facilitate your communication!

Virginia Sareth
Calificación general
  • Sector: Investigación
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Herramienta para comunicarte en tu empresa

Revisado el 3/2/2023

Puntos a favor

Puedes re dirigir llamadas a miembros de otros equipos y puedes llamar a números personales fuera de la empresa

Desventajas

No hay nada que me disguste de la aplicación, quizá podrían añadir más funcionalidades

Chad
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

As a VoIP service provider we have tried them all

Revisado el 1/4/2018

Reliable phone system

Puntos a favor

3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Desventajas

Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

ALEXANDER
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Serves small businesses very well for free.

Revisado el 18/1/2020

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Puntos a favor

• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Desventajas

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Respuesta de 3CX Traducir a Español

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

Callan
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

3CX Soft Phone

Revisado el 6/4/2020

This is a great piece of software when working from home. I connect to my VPN and I am able to make and receive international calls from the comfort of my home office.

Puntos a favor

Great for making international calls, from any location. I use this on my laptop and connect a bluetooth headset.

Desventajas

When I am using a bluetooth headset and listening to something (e.g music), if I start the 3CX app up it changes the way sounds comes out the headset. So each need to keep the app close and open it each time i want to make a call. A bit annoying.

Respuesta de 3CX Traducir a Español

Thank you for your comments about our software! About the issue you faced with the headset, our software does not directly affect the headsets, rather it registers to the sound devices the OS is using. Having said this, I would suggest checking the OS sound settings, and also maybe try another headset if you have one available, maybe a wired one to rule out this being somehow related to BT.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Telephony system

Revisado el 10/12/2022

It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Puntos a favor

Easy setup and installation either on a physical box or cloud services.

Desventajas

Low local support especially when there are issues.

Respuesta de 3CX Traducir a Español

Hello, thanks for the 9/10 likelihood to recommend! This means a lot to us and we appreciate you taking the time to review!

Matthew
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

3CX - The Softphone that works

Revisado el 10/1/2020

The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Puntos a favor

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.

As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Desventajas

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Alternativas consideradas

Cisco Jabber

Razones para cambiar a 3CX

As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Respuesta de 3CX Traducir a Español

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

Simone
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Call me.......The best phone system

Revisado el 7/11/2022

The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Puntos a favor

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Desventajas

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Respuesta de 3CX Traducir a Español

Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Value for VoIP and Web Conferencing

Revisado el 6/9/2019

Puntos a favor

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Desventajas

It's less known so it can be confusing to employees or external participant

Alternativas consideradas

Cisco Unified Communications Manager

Razones para elegir 3CX

We were using an old traditional phone system and needed to upgrade to a VoIP system.

Razones para cambiar a 3CX

initially we chose 3CX because of the price and local experts.

Respuesta de 3CX Traducir a Español

Thank you for your positive feedback

Sam
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

3CX Phone software review

Revisado el 25/3/2020

I definitely enjoy working and managing 3CX. It makes managing and monitoring my calls in a busy modern workplace a breeze!

Puntos a favor

I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.

Desventajas

The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.

Alternativas consideradas

Cisco Unified Communications Manager

Razones para cambiar a 3CX

3CX came in at a better price point than the current Cisco solutions.

Respuesta de 3CX Traducir a Español

Thank you for your feedback. We will look into improving timecode functions

Nancy
Calificación general
  • Sector: Servicios
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Getting in Touch with Fellow Colleagues and Clients

Revisado el 30/5/2021

3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.

Puntos a favor

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

Desventajas

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

Respuesta de 3CX Traducir a Español

Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum.

Hector
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great Business Communication Software

Revisado el 23/11/2022

Wonderful user experience overall. Definitely recommend.

Puntos a favor

Very easy to navigate system with clear instructions. It has a variety of features and a mobile app that works incredibly well, even overseas.

Desventajas

Sometimes the desktop app stops working and you can't hear anything, so you have to reinstall the app to fix the issues.

Respuesta de 3CX Traducir a Español

Hi Hector, thanks for the stellar review and recommending us!

Andreas
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

3CX - The most complete IPPBX on the market today

Revisado el 11/12/2019

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Puntos a favor

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Desventajas

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Respuesta de 3CX Traducir a Español

Thank you for your positive feedback. This is greatly appreciated.

Sam
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

3CX Phone for Windows - EndUser review

Revisado el 19/9/2018

This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Puntos a favor

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Desventajas

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Clay
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

3CX Review

Revisado el 3/6/2021

Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Puntos a favor

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Desventajas

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Respuesta de 3CX Traducir a Español

Thank you Clay for your valuable feedback!
We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Panagiotis
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

PBX For the masses

Revisado el 4/10/2019

Communications for small inbound call centres, bussiness communications, remote workers extensions.

Puntos a favor

Easy of use.
Easy to administer.
Easy to setup.
Great documantation.
Phenomenal integration with the client both on CTI and softphone modes.
Out of the box adequate integrations with popoular3rd party software.

Desventajas

Lack of features.
A lot of unnesesary changes from version to version.
License model is unstable changes almost every other month.
Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke.
Lack of outbound fax solution

Respuesta de 3CX Traducir a Español

Your feedback is very important for us to improve on in future builds.

Michael
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

3CX Phone System - Kinetix, Platinum 3CX Partner

Revisado el 6/5/2016

Puntos a favor

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Desventajas

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Jeremy
Calificación general
  • Sector: Diseño
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.

Revisado el 8/3/2018

Puntos a favor

First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.

Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Desventajas

Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

All in one place!

Revisado el 5/12/2019

All in all a great program to utilize features that phones have. Other switchboards in the past that I have used had very little functionality and not the useful features that 3CX has.

Puntos a favor

-Everything about your phone communication is in one place. You can do web meetings, check your voicemail, see who all is on the phone or away at lunch. You can organize your day with your coworkers.
-It's on apps that you can put on your phone if you can be at your desk or if you can't take 20 minutes trying to figure out how to forward your calls to your cell on the phone itself.

Desventajas

-You have to know what clicking on certain things mean. In other words, don't accidentally click on a coworker's box if you do not mean to call them. I have been there a few times.

Respuesta de 3CX Traducir a Español

Thank you for your feedback. We're glad 3CX is proving to be useful for your business

Jordan
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Adaptable and Progresive

Revisado el 8/10/2018

I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Puntos a favor

New Features added regularly
inexpensive
multi-platform
mobile
fully featured for call centers or standard business pbx
High Available backup PBX

Desventajas

documentation can be outdated at times
reporting is not the best