Opiniones de 3CX

La facilidad de instalación para los usuarios que van a utilizar el software y lo intuitivo del mismo para que el usuario pueda comprender su uso de forma rapida, en este caso dicho programa esta implementado en una agencia automotriz, los usuarios cuentan con dicho software instalados en sus computadoras y en sus telefonos celulares, lo que les permite estar comunicados siempre en caso de ser necesario.

Hasta este momento no encuntro alguna evaluación negativa al software.

Realmente es un software habilitado mediante una extension a la telefonía para uso interno entre agentes, sirve para realizar llamadas al exterior, teniendo una extensión ligada al usuario.

Que las llamadas se graban pero quedan guardadas unicamente en la computadora del usuario y no queda compartida de manera

Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento

El único contra es que si se te va el internet las llamadas no entran a la aplicación

Dentro la empresa que trabajo 3CX siempre ha sido la herramienta de trabajo principal para los agentes, además, los mandos medios atendemos nuestras llamadas con él y realmente me parece muy fácil de usar, precisamente es lo mejor de todo.

No le encuentro ningún contra aunque me gustaría poder modificar mi tono, recibo muchas llamadas al día y a veces me resulta un poco molesto.

La claridad de las comunicaciones, la sencillez en la aplicación e integración.

Dificultad para extraer los datos con power bi

Me gusto que su implementacion es muy facil y rapida es un aplicativo intuitivo y versatil.

no tengo queja alguna de este aplicativo ya que funciona de maravilla.

Fue una gran opcion para remplazar los telefonos fijos es intuitivo y versatil.

Deberia ser mas personalizable pero es un excelente programa.

La facilidad de comunicación, con la aplicación ya no usamos tanto el teléfono.

Todo perfecto, no tiene ningún defecto es muy fácil de utilizar, y accesible.

Es un software fácil de usar, dinámico y tienes todos los contactos a la mano dentro de tu empresa. Lo que me gusta es que es una herramienta que facilita la comunicación, sin necesidad de involucrar datos personales y reemplaza correos electrónicos. Solo necesitas estas conectado a internet y puedes mandar mensaje o tener llamadas.

Tiene grandes fortalezas, solo es necesario que las personas se animen a usarlo más.

Puedes re dirigir llamadas a miembros de otros equipos y puedes llamar a números personales fuera de la empresa

No hay nada que me disguste de la aplicación, quizá podrían añadir más funcionalidades

El interfaz es facil de utilizar, es facil navegar por la aplicacion, para las llamar a otra persona o en reuniones es bastante util y estable.

Falta hacerse conocer, falta mejorar el servicio posventa en cuanto a fallas.

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

There's no Caller ID feature, and no native SMS function.

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location.

Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen.

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

I do not face any drawback when using this program and I use it on a daily basis.

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

This is perfect tool for all communication requirements,no dislike at all.

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

The wallboard uncustomizable and very simple

Easily integrate with existing business process and customers. Cost savings and mobility.

Sometimes errors trying to open the platform and it can be slow.

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them