QuestionPro

4,8 (487)
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Solución de encuesta en línea basada en web.

Calificación general

4,8 /5
(487)
Relación calidad-precio
4,8/5
Funcionalidades
4,7/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

98%
de los usuarios recomienda esta aplicación
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487 opiniones

Osvaldo
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Este Aplicativo es muy efectivo.

Revisado el 20/7/2023

Puntos a favor

Me encanta que puedo crear encuestas tanto complejas como sencillas.

Desventajas

Es un poco complejo entenderlo al principio pero funciona muy bien.

Robert
Robert
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Great for monitoring employee feedback

Revisado el 7/7/2024

Puntos a favor

We use this for quick "pulse" type surveys, as well as our annual overall employee satisfaction survey. It's been great for this purpose, and the reporting/drilling-down is just what we need.
We've even done simple surveys like what kind of food/lunches people like, or SWAG. I like that you can upload photos/graphics to the answer set to make the survey more appealing.

Desventajas

I don't really have anything we don't like about it

Chris
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

QuestionPro is GREAT for Non-Profits!

Revisado el 4/11/2024

We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely...

We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page.

Puntos a favor

QuestionPro provides an easy set-up format to receive direct feedback from our participants with the Bluegrass Golf Tour. This is extremely valuable information that can be used to improve our program through the results of the surveys. Net Promoter score results bring great comparative analysis year over year.

Desventajas

QuestionPro gives our non-profit everything we need in a survey company, and I can't think of any drawback to using their service.

Anna
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.

Revisado el 13/10/2021

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's...

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience.
Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study.
I submit requests to client support at least a couple of times per month.

Puntos a favor

Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.

Desventajas

Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.

Monica
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great customer support

Revisado el 16/12/2024

The use of QuestionPro has helped our organization easily collect data and use it to tell a story. ...

The use of QuestionPro has helped our organization easily collect data and use it to tell a story. The features that are available make it easy to use. If we need technical support the chat feature is extremely beneficial.

Puntos a favor

The customer service responsiveness is the most beneficial. The use of folders also make it easy to store archive folders

Desventajas

We don't have any issues with the system.

art
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Non-profits win with QuestionPro features

Revisado el 10/11/2024

We host multiple surveys on QuestionPro and many use question branching. We also appreciate the...

We host multiple surveys on QuestionPro and many use question branching. We also appreciate the cross-tab analytics as well as the powerpoint reports and full data set presentation.

Puntos a favor

QuestionPro is exactly what we need as a small non-profit: access to robust survey design features, including branching, and the analytics and reports to really dig into the data. No other survey programs offer this at the non-proft level. Helping non-profits succeed is a wonderful gift.

Desventajas

As a small organization, we don't need much so being a low priority makes sense and isn't usually an issue. The few times we do need help, responsiveness can be a challenge.

Alternativas consideradas

SurveyMonkey

Razones para elegir QuestionPro

Question branching and survey design features and analytics and reporting power.

Software anterior

Google Forms

Razones para cambiar a QuestionPro

QuestionPro offered the powerful features we needed and Survey Monkey did not.
Marcia
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great choice for nonprofits

Revisado el 12/8/2024

Generally good overall experience with light use. QuestionPro really excels when you need insights...

Generally good overall experience with light use. QuestionPro really excels when you need insights from a large dataset.

Puntos a favor

Great spam prevention tools, customizable question types, and logic options. This is a full-service survey tool and has been excellent for our nonprofit. We appreciate the free nonprofit license.

Desventajas

No major cons - we don't use all of the functionality and customizability, and we like that we don't need to.

Alternativas consideradas

Google Forms

Razones para elegir QuestionPro

SurveyMonkey did not have captcha protection in our plan tier, and it was prohibitively expensive to level up.

Software anterior

SurveyMonkey

Razones para cambiar a QuestionPro

Google Forms is great for small datasets and basic data collection, but if you want to do anything more advanced you need a better tool.
Christopher
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wonderful Survey Tool for Non-profits

Revisado el 16/5/2024

Our overall experience has been very good. For the types of surveys we do as local government, we...

Our overall experience has been very good. For the types of surveys we do as local government, we have been able to meet our needs with the 'non-profit' license just fine.

Puntos a favor

We get nearly everything the software offers on our non-profit account. Support has traditionally been very responsive for us!

Desventajas

There are just a few limitations with the non-profit account, but they are mostly things we rarely need anyway. We recently stumbled upon a limitation that left us baffled: some complex questions aren't included in the analytics dashboard. But there isn't even a list of them to refer to ahead of time. Also, limited to just one person that can use it.

Brian
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

QuestionPro a non-profit no brainer

Revisado el 9/11/2024

Excellent. Good team to work with. Straight-forward product and non-profit offering. Really...

Excellent. Good team to work with. Straight-forward product and non-profit offering. Really top-tier compare to free access for non-profits offered by some of the largest companies in the world (e.g. Google, Salesforce).

Puntos a favor

Great non-profit policy. Elite survey functionality. Much better than using google forms. Easy to learn and use GUI.

Desventajas

Not really any cons. The non-profit version naturally has some functionality that is locked. Paying for those functions may be a barrier for some.

Alternativas consideradas

SurveyMonkey

Razones para elegir QuestionPro

Google Forms was too basic. Needed more funcationality.

Software anterior

Google Forms

Razones para cambiar a QuestionPro

QuestionPro had better pricing and was a better fit.
Austin
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Surprisingly Easy

Revisado el 25/6/2024

I wasn't exactly thrilled to be responsible for finding a new survey tool and implementing it but...

I wasn't exactly thrilled to be responsible for finding a new survey tool and implementing it but QuestionPro was surprisingly easy to work with and it was a much simpler process than I had anticipated. We are getting more data and making the most of it with QuestionPro.

Puntos a favor

I like QuestionPro because it is easy to set up and use. I was able to quickly import the contact list and get the new survey out. Actually creating the survey was no problem. It's a simple process and you can customize it pretty much any way you want. The results are easy to view.

Desventajas

There isn't anything negative that sticks out in my mind. We weren't offered any discount but the price is fair so that's okay.

Alternativas consideradas

SurveyLegend

Software anterior

SurveyMonkey

Razones para cambiar a QuestionPro

QuestionPro had good prices and it looked simple and straightforward.
Steven
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A Powerful and Seamless Alternative to Google Surveys

Revisado el 3/9/2024

We use QuestionPro to send post-class surveys to participants. It has made the organization of...

We use QuestionPro to send post-class surveys to participants. It has made the organization of feedback incredibly easy and therefore actionable. While Google Surveys is free, it doesn't have the functionality/scalability of QuestionPro.

Puntos a favor

We really enjoy that QuestionPro is a one-stop shop for all our surveying needs. Everything gets fed into one system rather than dozens of individual Google Surveys.

Desventajas

Being more robust than Google Surveys, there is a learning curve with QuestionPro. Depending on the user, it might take you a couple hours to get fully comfortable with the software.

Logan
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very pleased with QuestionPro

Revisado el 2/4/2024

Puntos a favor

QuestionPro has been a great software to use as a nonprofit. It has most all of the same features as other paid survey software.

Desventajas

QuestionPro offers a lot of variety in the type of questions that can created, but there have been a few instances where the ideal type was not available and we had to opt for an alternative type.

Amy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Software for Our Non-Profit

Revisado el 25/9/2024

Puntos a favor

Easy to use on both sides—survey creation and for survey participants. Customer service seems to always be available by chat and very helpful. We are a non-profit organization and data collection is of utmost importance. QuestionPro was a perfect fit for our needs and organizes the data in an easy to read and easy to use format.

Desventajas

Some of the functions are more advanced for our needs (which are basic), so we had a little difficulty the first time we created a survey. However, customer service was always available to walk us through it and now we are able to use the functions to our advantage.

Alternativas consideradas

Google Forms

Razones para cambiar a QuestionPro

Confidentiality was easy a high factor in selecting this product since our population taking the survey was uneasy with something they felt wasn’t going to be truly anonymous. We had formerly used common products in the past (google, survey monkey) and our response rates were declining rapidly. Using this product, we received an 80% response rate as it was trusted.
Kim
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Tool for organizations of any size

Revisado el 22/2/2024

Our experience with QuestionPro has been extremely positive. Surveys and community information are...

Our experience with QuestionPro has been extremely positive. Surveys and community information are critical parts of our organizational mission. QuestionPro has allowed us to gather important data to analyze programs as well as serving as a robust program engagement platform.

Puntos a favor

This is a great tool that offers a wide variety of tactics and flexibility to structure your surveys so that it can be used throughout your organization---across every department. Additionally, the analytics are extremely helpful.

Desventajas

We don't have the time to learn all the features!

Eric
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

QuestionPro helps our nonprofit more easily reach community

Revisado el 27/6/2024

QuestionPro's functionality and features offer a premium survey platform when compared to others....

QuestionPro's functionality and features offer a premium survey platform when compared to others. It has exactly what we need to get the data and information we need from our audience. I highly prefer QuestionPro over other platforms.

Puntos a favor

The features provided in QuestionPro are light years beyond what is offered in more common survey platforms.

Desventajas

QuestionPro does take a bit of a learning curve for those who are unfamiliar with survey design, but this can be easily overcome.

Alternativas consideradas

SurveyMonkey

Razones para elegir QuestionPro

QuestionPro has better features and greater functionality.

Software anterior

SurveyMonkey
Anne
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Long-time, happy user

Revisado el 21/8/2024

We have been using QuestionPro for over 5 years now and are very happy with their design, reports,...

We have been using QuestionPro for over 5 years now and are very happy with their design, reports, and overall functionality

Puntos a favor

Flexible question design and easy viewing for the customers

Desventajas

There is nothing we don't like about it.

Yuet
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

QuestionPro Good Value

Revisado el 27/8/2024

Puntos a favor

We have been using QuestionPro for over five years. The platform provides a rich feature set - ease of duplicating and creating new surveys, managing distribution of surveys, information about status of completion for us to follow up, useful set of analytics of results. QuestionPro is an integral part of our operations.

Desventajas

As a non-profit user, we have to renew our subscription every year. But we don't get reminders about pending expiration so we often have to take care of things at the last minute.

Lisa
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

After a year, highly satisfied customer

Revisado el 13/4/2024

We have used the software for several surveys of various types over the past year and the experience...

We have used the software for several surveys of various types over the past year and the experience has been universally good.

Puntos a favor

We liked the flexibility, range of question types, adaptability to suit our needs, and reporting capabilities.

Desventajas

I wish we had more training on the front end, but once we learned to use the interface it is great.

Sheryl
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fits our nonprofit needs.

Revisado el 16/7/2024

As a nonprofit, we are pleased with the functionality, accuracy, and usability of the software. It...

As a nonprofit, we are pleased with the functionality, accuracy, and usability of the software. It provides us with what we need to better serve our community.

Puntos a favor

QP has been a critical tool for our nonprofit to measure the satisfaction of our customers' experience. The question types help us refine our questions to get just the data we need. The report helps us know where we are succeeding and where we need to put more effort to become a better organization.

Desventajas

Having to renew the annual subscription after completing all the requirements for a nonprofit license. Would be great if the subscription was for more than 1 year.

Christian
Calificación general
  • Sector: Investigación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Works well for us

Revisado el 9/4/2024

Puntos a favor

At the height of the pandemic in 2020, the ECML, in cooperation with a network of international partners (INGOs), designed a survey using QuestionPro to look at how the Covid emergency and the accompanying lockdowns and move to online/hybrid teaching formats had impacted upon education (and specifically language education) in Europe. The in-depth survey, taking approximately 30 minutes to complete, received 1,750 responses from language teachers in 40 states. We were most impressed by the user friendliness of the application and functionality it offered. The survey which used two working languages, included discrete, multiple-choice and open text items, provided a wealth of data (among others, eliciting some 4,150 detailed comments which were then analysed using critical discourse methods). The high quality of the reports generated by QuestionPro and the ease with which the data gathered could be processed proved very important to the overall success of the survey. It led to a subsequent project which extended the target group to language learners and policy makers – ultimately enabling the ECML to identify key lessons that could be drawn for the future and to develop and publish a set of policy guidelines on supporting the development of language education.

Desventajas

Nothing so far, it's all working nice and snoothly.

Angelika
Calificación general
  • Sector: Investigación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great help in our annual workflows!

Revisado el 12/3/2024

We are really happy with the tool. It is a great support in getting participant feedback and having...

We are really happy with the tool. It is a great support in getting participant feedback and having a swift overview/report just after our events. We also use it for a feedback/reviewing process on research papers and it has proved to be helpful here as well. The design options are good and flexibel, so we can adjust layouts and the look &feel as we want. Also, we value the adjustable final "Thank You! " pages, which we use for putting up additional information for those finishing the survey.

Puntos a favor

I like the clear design, which helps to understand which kind of questions and survey options are available. The software offers loads of options, but I feel the set-up really helps to navigate different options, even for those who are not so familiar with market research.

Desventajas

If you have loads of surveys in parallel or keep a lot in the archive, it might be a bit cumbersome to keep the overview, but maybe our titeling could also be improved. I would need to look into the sorting options again. Probably there is something there, which I did not apply.

Amber
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

QuestionPro is quality

Revisado el 8/11/2024

It has been positive overall. We enjoy using QuestionPro, and it's made our Customer Satisfaction,...

It has been positive overall. We enjoy using QuestionPro, and it's made our Customer Satisfaction, Community Needs, and Agency surveys a breeze!

Puntos a favor

QuestionPro meetings our non-profit survey needs. It is user-friendly, and the data analytics tools are helpful.

Desventajas

There isn't much to complain about here.

Richard
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great for surveys during live meetings

Revisado el 31/10/2024

QuestionPro has been a great tool for my organzation to gather feedback and engage members and...

QuestionPro has been a great tool for my organzation to gather feedback and engage members and stakeholders, especially during live meetings in person or online.

Puntos a favor

QuestionPro allows me to ask complex polling questions at meetings and events and engage my audiences with a convenient online platform accessible by a QR code.

Desventajas

I don't have any complaints about question pro. It is easy to use and the courtesy use provided to non-profit organizations is fantastic when you're working on limited budgets.

Barbara
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Maybe too robust for our needs

Revisado el 9/5/2024

I would recommend this product to any nonprofit who needs to collect data on a regular basic. But...

I would recommend this product to any nonprofit who needs to collect data on a regular basic. But know that sometimes it has more functionality than you might need for basic surveys which can be somewhat intimidating.

Puntos a favor

We started using QuestionPro as it was a free alternative for surveying learners after educational programing. It has been relatively easy to use and as a small nonprofit, it has been nice to have a free platform with so much capability.

Desventajas

This program seems incredibly robust and able to handle complicated surveys and data collecting. Sometimes it is a little too smart and full of features for our needs. I wish it were a little more user friendly or had a more "basic" platform option. But can't argue with the price!

Gary
Gary
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Using QuestionPro Essentials Survey Software Plan

Revisado el 21/11/2023

Very positive, its a great tool. I have previously had experience with other tools, and QuestionPro...

Very positive, its a great tool. I have previously had experience with other tools, and QuestionPro is right up there with the best in terms of features and support.

Puntos a favor

Free for life, never expires!
Unlimited surveys
Unlimited responses
25+ question types
Shareable dashboard reports
24*7 support

Desventajas

Limitations on filtering and cannot edit or delete individual responses.