
Vagaro
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3070 opiniones
- Sector: Medicina alternativa
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Me encanta
Revisado el 25/2/2020
Todo en uno a un precio accesible, mejor que otras compañías que he probado y en Puerto Rico funciona super bien.
Puntos a favor
EL precio es fabuloso. Ellos pensaron en todo y como cada negocio tiene necesidades diferentes crearon los servicios individuales y tu los añades de acuerdo a las demandas de tu negocio y eso vale un millón. Accesible y fácil de usar. Te facilita la vida muchísimo. Gracias por crear esta super herramienta para negocios.
Desventajas
no he visto un contra. todo me encanta. los tutoriales son lo mejor.
Respuesta de Vagaro
Hello, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!
- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Estoy feliz con Vagaro debería ser bilingüe inglés y español
Revisado el 28/9/2022
Para mi las citas de las clientas m. Me gustaría usar todo lo relacionado con social media integrado a vagaro
Puntos a favor
Me ayudo mucho mi esposo porque todo es en inglés , así lo he aprendido usar. Español porfavor
Desventajas
Creo que si estuviera en español podría usar el 100 % d Vagaro hay muchas cosas no he podido usar porque no las entiendo
- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very Help to Small Bussiness
Revisado el 30/6/2020
Tiene el mejor precio para los micro negocios
Puntos a favor
las clases son verdaderamente interesantes
Desventajas
Todo esta muy bien entendido en las clases
Respuesta de Vagaro
Hi Adela, thanks so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thank you for being a Vagaro Business!
- Sector: Banca
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Empresas
Revisado el 2/2/2023
Puntos a favor
Desde mi experiencia dentro del ámbito empresarial, considero que lo más destacable de la app, es el precio que tiene con respecto a otros similares, y que, además de ello, cumple con las expectativas notablemente. Además, a todos nos pasa que nos olvidamos de muchas cosas, y con esto, ayuda gracias a los recordatorios, a que no pase esto.
Desventajas
No tengo nada malo que añadir acerca de este software. Es más, como he dicho antes, una aplicación con esta utilidad, sirve para mucho positivamente, tanto a las empresas, como a los clientes.
- Sector: Banca
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
El software de citas.
Revisado el 6/2/2023
Puntos a favor
Me he encontrado con un software estupendo con muy buena facilidad de uso y de gran calidad. Además es muy accesible para todo tipo de personas que deseen usarla y con una primera impresión muy llamativa para los clientes.
Desventajas
Considero que una de las pequeñas contras que se pueden encontrar en dicho software es la rapidez del mismo. He intentado acceder a través de distintos medios y el tiempo de rapidez y de carga no varía en función de un medio u otro.
- Sector: Desarrollo de programas
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Vagaro
Revisado el 2/1/2023
Puntos a favor
Vagaro me ayuda a organizar todos mis formularios, notas de tratamiento y notas privadas de yoga, todo en un lugar seguro.
Desventajas
perder oportunidades de expansión y de clientes potenciales.
- Sector: Banca
- Tamaño de la empresa: 10.000+ empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Vagaro para agendar citas
Revisado el 3/2/2023
Puntos a favor
La facilidad de utilización es esencial a la hora de escoger una aplicación, Vagaro cumple
Desventajas
Aún está en inicio y tiene que mejorar mucho
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
vagaro la mejor plataforma de pago
Revisado el 8/1/2023
hasta la fecha llena todas mis expectativas cumple con todo lo que promete
Puntos a favor
me permite realizar pagos de nomina puedo sincronizar el calendario con fechas de corte u pago
Desventajas
de hecho me gusta todo de este software

- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
It's great but unnecessary
Revisado el 12/7/2022
It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.
Puntos a favor
It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.
Desventajas
I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.
Alternativas consideradas
Google CalendarRazones para elegir Vagaro
It's freeSoftware anterior
Google CalendarRazones para cambiar a Vagaro
freeRespuesta de Vagaro Traducir a Español
Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Software for Use with Your Business and Website Integration
Revisado el 11/3/2023
It's too soon to tell.
Puntos a favor
The integration process was easy, once I was able to learn how to properly create my services and class options that made sense for my business while using the software.
Desventajas
There is a lot of back an forth I had to do, in figuring out which items to add in which priority order for the ease of use and productivity during the process of integration. It took more time than I expected to learn the software, but I am happy with how it turned out.
Alternativas consideradas
17hatsRazones para cambiar a Vagaro
I needed the option of being able to have CRM and the capability of enrolling multiple people for the same class, and have their enrollment be trackable and connected to their contact info.- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Small Business owners, look elsewhere
Revisado el 7/10/2022
See above.
Puntos a favor
Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.
Desventajas
POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting.
It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue.
We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro.
We are looking to switch due to lack of transparency, effective customer service and technical support.
- Sector: Hostelería
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Pleasantly Surprised by the Ease of Use of Vagaro
Revisado el 21/1/2023
I have been very impressed with Vagaro. The set up process was easy, the interface was intuitive, and the help documentation was comprehensive. I have had a great overall experience with Vagaro and would definitely recommend it to others.
Puntos a favor
I was pleasantly surprised by how easy it was to use Vagaro. The interface was intuitive and the help documentation was comprehensive. I was able to quickly set up my account and start using the service right away. Overall, I'm very pleased with the experience!
Desventajas
The one downside I found to Vagaro is that it doesn't offer any additional features such as customer loyalty programs or additional marketing tools. These features would be great additions to an already great service.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Discover the Benefits of Using Vagaro: An Honest Review
Revisado el 16/3/2023
I find Vagaro to be a comprehensive platform with a variety of useful features for managing my work schedule and client appointments. I am able to manage my time and book appointments quickly and effectively thanks to the scheduling tools, which are simple to use. I also like that I can talk to my customers through the platform, which helps me stay organized and make sure I'm giving good service.The marketing tools are one aspect of Vagaro that I particularly like. The capacity to send email crusades and advance my administrations via virtual entertainment has assisted me with drawing in new clients and develop my business. Also, the portable application makes it simple to deal with my timetable and arrangements in a hurry, which is significant for my bustling timetable.The Vagaro customer support team has been responsive and helpful in resolving any issues I have encountered with the software. Overall, Vagaro is a useful tool for me to use in managing my job.
Puntos a favor
The tools for scheduling and managing appointments on the platform are one feature that I can highlight. Businesses can use these tools to schedule appointments, manage staff schedules, and communicate with customers more effectively. This can assist me as an employee in organizing my workday more effectively, minimizing scheduling conflicts, and ensuring that I am providing high-quality service to my customers.Vagaro's marketing tools, like email campaigns and social media integrations, are another useful feature. Businesses may be able to benefit from these tools by acquiring new customers and retaining existing ones, which may result in increased revenue and growth opportunities. This could result in more customers and possibly higher earnings for you as an employee.In general, the information that is made public about Vagaro suggests that it is a comprehensive platform that can assist businesses in the beauty, wellness, and fitness sectors in streamlining their operations and expanding their customer base.
Desventajas
The fact that Vagaro is a web-based platform necessitates a dependable internet connection to function is one potential issue. Booking appointments or using other platform features may be difficult if the internet connection is sluggish or unreliable.The fact that Vagaro is primarily intended for fitness, wellness, and beauty businesses is another potential issue. It's possible that the platform won't be as useful or relevant to an employee's needs if they work in a different industry.Lastly, some customers have complained that Vagaro's customer support can be slow or unresponsive. As an employee, if the platform were to have a technical or other issue, it could be frustrating and could affect my ability to provide high-quality service to my customers.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Get More Customers and Boost Your Sales with Vagaro
Revisado el 12/3/2023
Vagaro has been an indispensable tool for us in streamlining our operations and expanding our online presence. Perhaps of the most serious issue we looked prior to utilizing Vagaro was dealing with our arrangement appointments and client information, which frequently brought about mistakes and twofold appointments.We have, however, been able to effectively manage our appointments and customer data in a centralized location since implementing Vagaro, significantly reducing errors and confusion. We have been able to optimize our workflow using Vagaro's comprehensive scheduling and management tools, which has given us more time to concentrate on providing superior customer service.Additionally, Vagaro's customizable gift certificates have revolutionized our sales. We can make gift declarations to sell on the web, which has permitted us to contact a more extensive crowd and draw in new clients. We have also made use of Vagaro's social media marketing tools to advertise our services and make ourselves more visible online, which has resulted in a significant rise in bookings and sales.Although there is a learning curve when using Vagaro for the first time, the platform's numerous features and excellent customer support have made the process much easier. Even though Vagaro's pricing may be higher than that of some other salon management software options, the advantages we have reaped far outweigh the cost of the software.
Puntos a favor
Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another great feature that has been beneficial to us. We can now easily advertise our products and services on social media platforms like Instagram and Facebook thanks to these tools. We use the platform to schedule and publish posts, monitor their social media performance, and interact with their followers all from a single location. Online visibility has increased as a result, bringing in new customers and exposing them to a wider audience.
Desventajas
The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any questions we had. We were able to fully utilize all of the features of the platform once we got the hang of it, which has helped us streamline our operations and offer our customers a seamless experience.Regarding pricing, although Vagaro may be more expensive than other options, I believe it is well worth the money. For instance, the customizable gift certificate feature of Vagaro has revolutionized our company. Our ability to make and sell gift certificates online has helped us increase sales and bring in new customers.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Salon Owner
Revisado el 21/2/2023
I am happy using this for our salon booking system and calendar.
Puntos a favor
I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.
Desventajas
I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.
Alternativas consideradas
SchedulicityRazones para elegir Vagaro
Price was extremely higher.Software anterior
Mindbody- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review for Vagaro
Revisado el 12/2/2023
Overall, Vagaro is a well-regarded business management software solution that has I found positive reviews for its features and ease of use.Vagaro is a cloud-based software platform that provides business management solutions for various service-based businesses such as spas, salons, and fitness studios. The software is designed to manage appointment scheduling, customer management, marketing, and financial reporting
Puntos a favor
Vagaro is a planning, booking, and retail location programming that can assist organizations with smoothing out their tasks and further develop client experience. Here are a portion of the critical advantages of utilizing Vagaro:1.User-accommodating point of interaction: Vagaro offers a natural and easy to understand interface that makes it simple to oversee arrangements, client data, and monetary exchanges.2.Automated arrangement planning: Vagaro permits clients to book arrangements online all day, every day, saving staff time and decreasing the probability of booking clashes.3.Customer administration: Vagaro stores client data and history, making it simpler for organizations to follow client inclinations and buy history.4.Financial administration: Vagaro coordinates with installment frameworks and permits organizations to follow income, process exchanges, and deal with their funds progressively.5.Marketing instruments: Vagaro offers a set-up of showcasing devices, including email advertising, virtual entertainment joining, and designated advancements, to assist organizations with arriving at new clients and hold existing ones.6.Accessibility: Vagaro is available from any gadget with a web association, making it simple to oversee arrangements and client data in a hurry.7.Integration with different devices: Vagaro incorporates with various different instruments, including schedules, installment frameworks, and showcasing stages, to give a far reaching answer for
Desventajas
Vagaro is a planning and booking programming utilized by organizations in different businesses like magnificence and wellbeing, wellness, and occasions. In any case, similar to any product, it has its advantages and disadvantages. A portion of the cons of utilizing Vagaro include:UI: A few clients have detailed that the UI isn't easy to understand and can be confounding, particularly for the individuals who are not well informed.Restricted customization choices: A few clients have detailed that the customization choices for the planning page are restricted and that they might want to see more choices accessible.Client care: A few clients have detailed that client service can be delayed to answer and that the help group may not generally have the option to determine specialized issues.Joining issues: A few clients have revealed that the mix with other programming and frameworks can be tricky and may bring about blunders or information misfortune.Cost: A few clients have detailed that the expense of utilizing Vagaro is high contrasted with other planning programming, particularly for organizations that have a high volume of arrangements.It's vital to remember that these cons may not have any significant bearing to all clients and that numerous organizations are as yet happy with the product. Prior to going with a choice, it's prescribed to consider your business needs and exploration a few choices to see as the best fit.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Customer Service Knows Me Well!
Revisado el 31/8/2016
We've been using Vagaro since opening in Feb 2015 and we've seen many changes and updates and 99% of them have been fabulous. The development team is pretty receptive to new ideas and I see requests that we've made become a "new feature" many times so I know they are listening to the needs of their customer.
Customer Service Chat knows me well... even though I wonder if they do a quick game of "Rock...Paper....Scissors" when they see me pop up on chat they're always happy to answer a question and walk us through something. :)
The software itself is very user friendly and most of our clients say that the online booking features are fast and easy!
I have no doubt that Vagaro will get better as they grow more customers. I'm sure for the independent service provider the core needs are 100% met. As larger salons join Vagaro the features that bigger salon/spas need and want will be added.
Thanks Team Vagaro for a great booking/business software!
~Tyne & Team Zoi'A Spa & Salon
Puntos a favor
Easy to use for both Staff and Online Booking for Clients.
Staff loves the App to keep an eye on booking.
Marketing tools are a good business driver.
Business reports are getting better with every update.
Online tutorials are great for new staff learning system.
Online chat option is AWESOME!
Customer Service is A+
Desventajas
-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list.
-We've had some retail snafu's but those are getting better as well.
-Marketing promos could use a "retail" option.
-Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Vagaro, The House of professionals
Revisado el 11/2/2023
For a long period of time I was suffering from excessive obesity and I was always trying to fix it, but it was getting worse because I do not have a professional and experienced nutritionist and trainer ... I got to know vagaro by chance .. It was a coincidence that changed my life .. through vagaro I contacted a professional freelancer in the field of physical education .. He offered me nutritional and training programs ... Now I am very attractive ... Thank you vagaro
Puntos a favor
It is a wonderful site ... vagaro has a huge number of services that it provides to many, whether the owners of institutions of various sizes, freelancers or clients .. In addition to all this, it provides facilities of use for its visitors .. It is great to find one of these sites that provides you with an application that facilitates you Working from your phone... This beautiful and professional application is what I liked the most, and the easy one is what I liked the most...
Desventajas
It is a fairly integrated site and it is great that offers a lot of services ... It is difficult for me to talk in this section about something that I did not like very much .. But I think I was disappointed when I learned that some of the services in Not available in my country ... It is not supported There are many countries, which prevents me from fully benefiting from it.. but despite that, I like it very much ..
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy and most of all fun!
Revisado el 6/10/2020
Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.
Puntos a favor
This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone
Desventajas
A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.
Alternativas consideradas
TimelyRazones para elegir Vagaro
It had the most features of any products I had previously used and each update just makes it better and betterSoftware anterior
Simple SalonRazones para cambiar a Vagaro
More features and easier to useRespuesta de Vagaro Traducir a Español
Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Recommend
Revisado el 15/5/2020
Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.
Puntos a favor
I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.
Desventajas
Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.
Razones para elegir Vagaro
Mindbody was incredibly pricey, not as user friendly according to staff, and doesn't have as many integration options.Software anterior
MindbodyRespuesta de Vagaro Traducir a Español
Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Easy to setup and use
Revisado el 17/1/2021
Puntos a favor
Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.
Desventajas
As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.
Razones para elegir Vagaro
Square had JUST started to offer forms for clients to fill out, and because they just released that feature, it was in a terrible state. First time clients needed to fill out AT LEAST 4 forms, sometimes up to 6 depending on what they were coming in for. Square would have me send each of those forms out individually. So a first time client would receive not only the booking email and reminder email, but 4 separate emails for paperwork. Who has time for that?!Software anterior
Square Point of SaleRazones para cambiar a Vagaro
All the other products were missing a component I was wanting. Some didn't have a good booking site. Some didn't include a POS system. Some were just too expensive. Vagaro was the most similar to Square, but better.Respuesta de Vagaro Traducir a Español
Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best value for features, support level & price
Revisado el 27/12/2020
I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.
Puntos a favor
Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.
Desventajas
The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.
Alternativas consideradas
Square AppointmentsRazones para elegir Vagaro
MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.Software anterior
MassageBookRazones para cambiar a Vagaro
I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.Respuesta de Vagaro Traducir a Español
Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.
- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Smart choice
Revisado el 2/1/2020
Puntos a favor
I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.
Desventajas
cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.
Razones para elegir Vagaro
price/ outdated. harder to do marketing through their software. too many steps. lots of error codes and it got to the point almost everyday something was wrong.Razones para cambiar a Vagaro
Customer service, easy to use. updated marketing. looks more professional than others.Respuesta de Vagaro Traducir a Español
Hello Heather,
We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee.
Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to support@vagaro.com and one of our agents will respond quickly.
Regards,
Dan C.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love Vagaro!
Revisado el 10/8/2021
I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.
Puntos a favor
It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!
Desventajas
It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Easy to use / lacking functionality
Revisado el 3/2/2020
I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,
Puntos a favor
It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.
Desventajas
There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .