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Opiniones de Lavu POS

Lavu POS

4,2 (245)
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Sistema de punto de venta para iPad, basado en la nube, para el sector de los restaurantes

Calificación general

4,2 /5
(245)
Relación calidad-precio
4,1/5
Funcionalidades
4,2/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,3/5
82%
de los usuarios recomienda esta aplicación
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245 opiniones

Karim
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

No es recomendable

Revisado el 22/1/2024

Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente...

Al principio nos fue inútil, a medida que fuimos creciendo presentó fallas por el flujo de gente que manejamos y fallaba mucho

Puntos a favor

Los reportes de venta son muy buenos, la facilidad para comandear es buena

Desventajas

No funcionaba para un restaurante grande ya que se saturaba y falla constantemente

Respuesta de Lavu

Hi Karim,
Thank you for sharing your experience with Lavu. We are very sorry that you did not have a satisfactory experience. Please reach out to customersuccess@lavu.com with your restaurant information so we can help make this right.

Usuario verificado
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Former Lavu User

Revisado el 17/7/2020

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.

Puntos a favor

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

Desventajas

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Alternativas consideradas

Toast POS

Razones para elegir Lavu POS

We needed better reporting and labor tracking.

Razones para cambiar a Lavu POS

The fees and support were better by Lavu at the time.

Respuesta de Lavu

Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.

Sherry
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Satisfied Customer

Revisado el 30/4/2024

Everything is working smoothly and the system is so easy to operate.

Everything is working smoothly and the system is so easy to operate.

Puntos a favor

After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.

Desventajas

For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.

Alternativas consideradas

Square Point of Sale, Clover y Toast POS

Razones para elegir Lavu POS

The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.

Software anterior

SpotOn

Razones para cambiar a Lavu POS

The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.
Usuario verificado
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Worst small business pos system ever

Revisado el 5/10/2023

We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...

We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.

Puntos a favor

Nothing now. They have gotten significantly worse over the years.

Desventajas

Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.

Respuesta de Lavu

Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.

reid
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Non-Profit Partner

Revisado el 30/4/2024

very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly,...

very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.

Puntos a favor

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

Desventajas

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Nathan
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Lavu Review

Revisado el 2/2/2024

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.

Puntos a favor

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Desventajas

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!

Alternativas consideradas

Clover

Razones para elegir Lavu POS

Because the business owner and I know each other.

Software anterior

Toast POS

Razones para cambiar a Lavu POS

Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.

Respuesta de Lavu

Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.

Sherri
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Lavu Review

Revisado el 9/5/2024

So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content...

So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!

Puntos a favor

Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.

Desventajas

I would have to say, I haven't found anything I don't like yet.

Geoffrey
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A good fit

Revisado el 19/9/2024

Great service and the deal is better than any other company. [sensitive content hidden] was great...

Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.

Puntos a favor

The easy and great service and the help from [sensitive content hidden].

Desventajas

Nothing was not good and the service was the best.

Joe
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

WE LOVE YOU LAVU!

Revisado el 4/12/2023

Puntos a favor

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

Desventajas

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Alternativas consideradas

Square Point of Sale y TouchBistro

Razones para elegir Lavu POS

We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.

Software anterior

Toast POS

Razones para cambiar a Lavu POS

Support, cost, functionality, efficiency.

Respuesta de Lavu

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

Jacob
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

lavu pos is great for business

Revisado el 31/8/2024

so far its worked well, works fast, want to change receipts

so far its worked well, works fast, want to change receipts

Puntos a favor

ease of use is what i like the most about lavu

Desventajas

setup was a little slow, had issues with downloads

Alternativas consideradas

Square Point of Sale

Razones para cambiar a Lavu POS

cost effective solution that does everything I need for my new business without extra costs for features I dont need from a POS.
Rosaline
Rosaline
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Detail

Revisado el 2/9/2020

Puntos a favor

Detailed report and you can clock in and clock out your employees

Desventajas

I think the flow of the layout can be improved.

Respuesta de Lavu

Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.

Jimmy
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Re-start 2.0

Revisado el 12/2/2024

Very good to finally resolve and get the refund on accounts as promised

Very good to finally resolve and get the refund on accounts as promised

Puntos a favor

Familiarity and previous experience working with Lavu

Desventajas

Length of time to resolve issues associated with account

Alternativas consideradas

Square Payments

Razones para cambiar a Lavu POS

Continue relationship 12 years and will continue to to grow

Respuesta de Lavu

Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.

Allen
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

New, old, new!

Revisado el 17/7/2023

So good so far.

So good so far.

Puntos a favor

We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.

Desventajas

Well the worst part of about any POS is the onboarding but that is what it is.

Alternativas consideradas

Square Payments y Toast POS

Razones para elegir Lavu POS

They were bough and the POS was being shut down.

Razones para cambiar a Lavu POS

Affordable and referring by another company person I trust.

Respuesta de Lavu

Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Not for the faint of heart

Revisado el 8/3/2024

POOR. Much was left to the user to setup and install. We got through that without too much...

POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.

Puntos a favor

Seemed like the product was a good value with useful tools. Operative word is seemed

Desventajas

The customer “no-service” department. Difficult communicating with overseas technicians

Respuesta de Lavu

Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com.

Hilton
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best POS for the money

Revisado el 30/4/2024

They have great customer service and are always available if you need help.

They have great customer service and are always available if you need help.

Puntos a favor

It’s easy to implement and low upkeep coat make it a win win system.

Desventajas

If the internet is down so is your ability to process cards if you process through Lavu.

Tara
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent restaurant POS!

Revisado el 22/3/2024

Puntos a favor

Ease of use, different levels of access based on employee type, excellent customer service

Desventajas

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Respuesta de Lavu

Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.

Oakie
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gets the job done!

Revisado el 29/8/2023

As a business owner confident in presenting Lavu as a solution for their business, I have No...

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

Puntos a favor

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

Desventajas

The payroll integration solution would help the value of the service.

Respuesta de Lavu

Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.

Jamal
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Satisfied

Revisado el 5/10/2024

I am very happy with the system I received.

I am very happy with the system I received.

Puntos a favor

The menu is what I need it. The put everything in for me.

Desventajas

There is nothing I don’t like about it the system is amazing.

james
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

GREAT COMPANY

Revisado el 6/7/2024

great experience for a person with no pos experience

great experience for a person with no pos experience

Puntos a favor

so far love everything about lavu no problems what so ever.

Desventajas

nothing at all. The entire experience has been smooth and transparent.

Nia
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Juice Bar setup

Revisado el 20/3/2024

The team has been helpful, but still need to know info about extra fees charged to my account

The team has been helpful, but still need to know info about extra fees charged to my account

Puntos a favor

Ease of use, the system is easy to use.

Desventajas

I’ve been charged extra fees and don’t know why.

Respuesta de Lavu

Hi Nia, thank you for sharing your experience! We understand this can be confusing and cause for concern. Your customer success manager, Nick, has reached out to hopefully clear up any issues. Please reach out if you need anything at all.

Monica
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing System

Revisado el 26/4/2024

Puntos a favor

The Customer Service is amazing! [sensitive content hidden] is always very helpful and responds quickly to my questions.

Desventajas

So far everything has been great so I cannot answer this question with any sort of negative remark.

Juan
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

No need for expensive hardware!

Revisado el 16/10/2023

Puntos a favor

The ease of placing orders, for takeout and dinner service

Desventajas

Separation of features , it’s more convenient to have things included instead of priced out

Respuesta de Lavu

Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.

Anita
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Aunt B's Snacks

Revisado el 3/5/2024

Puntos a favor

Customer service,and always answers the phone

Desventajas

Calling and sending text message for upkeep

Douglas
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Chef

Revisado el 14/8/2023

Payroll POS online and

Payroll POS online and

Puntos a favor

Customer service support is excellent!!!

Desventajas

Nothing really even when something is wrong smoothly work out

Respuesta de Lavu

Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.

Donnell
Calificación general
  • Sector: Banca
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Lavu Point-Of-Sale

Revisado el 20/5/2023

A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.

A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.

Puntos a favor

The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection.

Desventajas

The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant

Respuesta de Lavu

Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great!