Opiniones de CiiRUS
CiiRUS
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96 opiniones
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Simple and efficient
Revisado el 5/11/2020
Puntos a favor
A very good way to manage and track reservations, quickly and easily. The reports that are generated by the software are also very useful.
Desventajas
I had some problems with system unavailability. Sometimes I was offline.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Ciirus
Revisado el 25/7/2023
Puntos a favor
Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good.
Desventajas
It is somtimes a little slow and the website link to it should be more customizable.
Respuesta de CiiRUS
Thank you for this kind review Veronique! We're happy to hear you are pleased with our customer support and appreciate your feedback as we are always looking for ways to provide better solutions for our clients!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Great ideas that fall short on delivery
Revisado el 12/6/2019
Ciirus was a last minute decision to help assist with the purchase of a rental company. They have...
Ciirus was a last minute decision to help assist with the purchase of a rental company. They have great ideas and could be a major player in this field. They unfortunately are trying to expand and grow too fast to keep control of the program, therefore failing miserably with customer satisfaction.
Puntos a favor
The concept of the whole program that Ciirus has come up with is great, and they have a lot of good ideas on the platform
Desventajas
The program is loaded with bugs and glitches that makes using it a regular frustration. Getting help from the help desk in not as quick or easy as you would expect, even a non reply occuring every now and then. I've even been told regarding one of the glutches that they can't figure out why it changes the dollar numbers from one screen to the next. Kind of an important item in business, not to mess with billing. Last update crashed my computer, and locked me out of Ciirus for over a day.
Respuesta de CiiRUS
Thank you very much for this feedback. I'd like to learn more about the specific difficulties you've encountered and see what I can do to help. Your experience described is not consistent with the larger sentiment from our happy customers, so it's extremely important we have the opportunity to deliver that same value to you. We have brought in significant resources to track with the heightened demand for our services - it's unacceptable that you've experienced such delays and errors. Would you mind emailing communications@ciirus.com so we can talk more about the problems you've had, and do what we can to correct course? Thank you so much.
Kind regards,
The CiiRUS Team
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best system
Revisado el 9/8/2023
I used Ciirus since the beginning for my Company and I love it.
I used Ciirus since the beginning for my Company and I love it.
Puntos a favor
We don't use it integrated with others apps.
Desventajas
Super easy to use, friendly. Everybody from my company uses it.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use software!
Revisado el 1/8/2023
Puntos a favor
The platform is easy to navigate, and draws the eyes to relevant areas.
Desventajas
Nothing comes to mind at the moment but I will let you know
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
CiiRUS Does a great jog.
Revisado el 15/6/2023
It has been a wonderful experience working with them.
It has been a wonderful experience working with them.
Puntos a favor
They are always trying to be one step ahead forming a system that works for their clients.
Desventajas
There customer service use to be great when you could call. Now they are getting bigger and you can't just call them anymore.
Respuesta de CiiRUS
Mario - Thank you for this feedback about your experience both with our solutions and our team. We are always looking for ways to continue to improve for our clients and feedback like this helps us understand what's important to you and how we can continue to do so.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
We have been using Ciirus since it started.
Revisado el 6/2/2018
Puntos a favor
I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!
Desventajas
The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Ciirus has helped me jump start my business
Revisado el 25/7/2018
Helped get a head start on my business
Helped get a head start on my business
Puntos a favor
Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...
Desventajas
You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Prueba gratis
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Simplicity is key CiiRUS
Revisado el 15/12/2018
Puntos a favor
The product is elegant and simple to use.
All the features you would expect from many high end management products
Easy to use and manage
Great Service offerings
Desventajas
Expensive product for a small / independent person especially when considering exchange rates.
Unable to be sure of the monthly fee
Respuesta de CiiRUS
Hello. Thanks a lot for your valuable feedback. I'd love to talk more about how we can deliver the most possible value for money and work on your rates to ensure you have everything you need to be successful. Feel free to write to communications@ciirus.com so we can work on this. Thanks!
Kind regards,
CiiRUS Team
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado Otro durante Prueba gratis
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Great place to search when there isn't a place for Vacation.
Revisado el 27/11/2018
Puntos a favor
At the moment what I like of this is that when I have used it it has worked for me. I work in the same type of business & there have been time that we do not have a place for our guests.
Desventajas
At the moment there isn't anything not to like. If the place is available it is & if is not is not their fault.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Service
Revisado el 4/4/2023
Very Satisfied
Very Satisfied
Puntos a favor
The product is very easy to use, they provide assistance every step of the way when intigrating
Desventajas
It would be good if we could make a cbooking canellation without having to go to management companies
Respuesta de CiiRUS
William - Thank you for taking the time to share this review of your experience with our solutions, we value your feedback about the cancellation process as we are always looking for ways to continue to improve! Thank you again for sharing this!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
CiiRUS is the permanent solution for VRMs
Revisado el 30/9/2022
I know a lot of people who jump from platform to platform looking for the right fit, and they go to...
I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.
Puntos a favor
I can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on.
Desventajas
They recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use.
Respuesta de CiiRUS
Uno - Thank you for this kind review, we are beyond happy to hear you are pleased with our solutions and support from our CiiRUS Team. We are always looking to provide the best solutions for our clients and truly appreciate this feedback!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Glad to recommend Ciirus!
Revisado el 23/9/2022
We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A...
We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!
Puntos a favor
Clearly organized, user friendly, reliable, easy implementation.
Desventajas
It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.
Respuesta de CiiRUS
Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at communications@ciirus.com. Thank you for being a loyal and valued customer!
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
CiiRUS
Revisado el 9/10/2018
I was told that data mitigation and setup would be easy. It ended up being extremely time consuming...
I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow.
Puntos a favor
It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.
Desventajas
The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.
Respuesta de CiiRUS
Hi Laura,
Thanks very much for leaving us this feedback. What you've described is way below the lofty standards that we set for ourselves in terms of customer experience. I apologize that it was not as easy to get going as you had hoped. I am sure that we can do better and correct these mistakes.
Since your onboarding period around a year ago, we have significantly increased training and data migration resources to make the transition smoother, and give you more tools to be successful. Would you mind sending an email to communications@ciirus.com so that our team can better understand your pain points and correct this experience? It is so important to us that the software delivers value to your company and that you are happy with our services. We look forward to hearing from you.
Kind regards,
The CiiRUS Team
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Was on the Fence but Glad I Jumped!
Revisado el 8/1/2021
I was on the fence about switching vacation rental software. It is a LOT of work to get set up the...
I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!
Puntos a favor
The thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.
Desventajas
It would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.
Respuesta de CiiRUS
Hi Nicole,
We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS.
I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at communications@ciirus.com, and I'll be happy to set up some complimentary training for you and your team.
Sincerely yours,
Josh at CiiRUS
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ciirus is user friendly and efficient.
Revisado el 4/10/2019
Ciirus makes quoting and keeping track of guests a breeze.
Ciirus makes quoting and keeping track of guests a breeze.
Puntos a favor
From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier. Out of all of the softwares that I have used in my years of work, Ciirus has been by far the best.
Desventajas
Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious.
Respuesta de CiiRUS
Hi Catherine,
Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at support@ciirus.zendesk.com so they can give you a walk through. Thanks again for your loyal business!
Kind regards,
The CiiRUS Team.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Just what we needed!
Revisado el 26/8/2020
We needed a single piece of software which allowed us the flexibility to connect with a variety of...
We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system. Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience.
Puntos a favor
The software is very comprehensive, yet easy to understand and is continually updated with new features.
Desventajas
I honestly struggle to think of things I dislike about the software.
- Sector: Hostelería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
My Honest Feedback
Revisado el 18/9/2020
Puntos a favor
Loved when they came out with CIIRUS ONE version of the software, the online version.
I work with a Mac, and that made my life much easier.
They are adding many new features that are very cool to work with...I still have to learn how to use them though.
Customer service is great, always helpful.
Desventajas
For me, CIIRUS software is not that easy to use, but customer service is very helpful answering all questions, walking you through some steps if needed.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use interface & Exceptional Customer Service
Revisado el 29/10/2019
Pleasant & Convenient
Pleasant & Convenient
- Sector: Hostelería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
very good
Revisado el 8/4/2022
very good
very good
Puntos a favor
I like very much ciirus but honesty this software can give me more than i expect
Desventajas
I'm sure this software is very expensive bit i think soon i can get more money using this
Respuesta de CiiRUS
Hi Rosmir,
Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email communications@ciirus.com with your account name so that we can be in touch. Thanks!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Rent Sunny Florida Loves Ciirus
Revisado el 17/9/2020
Puntos a favor
The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.
Desventajas
I wish it was easier to connect with other channels.
- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ciirus
Revisado el 4/9/2018
Puntos a favor
Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management
Desventajas
Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ciirus Review
Revisado el 3/6/2019
This is probably the most difficult to use but it is great when you own many properties and need to...
This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.
Puntos a favor
The system is easy to use and allows the management team to include all details needed when booking reservations.
Desventajas
It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Perfect Vacation and Management Software
Revisado el 26/4/2017
CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business...
CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.
Puntos a favor
friendly system.
easy to operate it.
Desventajas
no mac version Yet
Respuesta de CiiRUS
Thank you so much for your feedback and insight. We are glad to have you on board.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Short-Term Vacation Rentals
Revisado el 13/11/2020
Puntos a favor
Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.
Desventajas
A few inconsistencies pop up occasionally, but are usually corrected quickly.
