Vtiger CRM

4,3 (340)
¡Escribe una opinión!
CRM integral para pequeñas empresas

Calificación general

4,3 /5
(340)
Relación calidad-precio
4,5/5
Funcionalidades
4,2/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,2/5

89%
de los usuarios recomienda esta aplicación
Ordenar por

340 opiniones

Moises
Moises
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Una muy buena opción para una pequeña empresa.

Revisado el 25/8/2024

Genial, la mejor opción sin duda para que una pequeña empresa pueda llevar toda la estructura y...

Genial, la mejor opción sin duda para que una pequeña empresa pueda llevar toda la estructura y organización.

Puntos a favor

Su facilidad de uso, configuración y adaptabilidad a diferentes modelos de trabajo.

Desventajas

Bueno hasta el momento me ayudado con lo que he necesitado. Y ya que estoy usando la versión gratuita obviamente estoy un poco limitado, sin embargo, creo que dentro de pronto voy a necesitar mejorar la suscripción

Alternativas consideradas

Zoho CRM, Freshsales y HubSpot CRM

Razones para cambiar a Vtiger CRM

Por su versión gratuita que me permite gestionar con pocos usuarios hasta 3000 registros.
Carlos Abraham
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Administra tus clientes de la mejor manera

Revisado el 2/6/2023

Buena, facil aplicación contento conla plataforma

Buena, facil aplicación contento conla plataforma

Puntos a favor

Vitager CRM se destaca como una herramienta poderosa para impulsar las ventas, mejorar la atención al cliente y aumentar la eficiencia empresarial.

Desventajas

Satisfecho hasta el momento con vitager CRM

Felipe
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Vtiger todo lo que buscas en una sola app

Revisado el 19/5/2023

Puntos a favor

Ha sido un aplicativo muy útil para nuestra área de marketing ya que permite gestionar las ventas y cuenta con bases de datos de los clientes.

Desventajas

Su vercion para Android puede no ser compatible con algunas verciones del sistema o modelos de dispositivos móviles.

Álvaro
Álvaro
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Interesante opción, mejorable en el punto de la gestión de ventas

Revisado el 26/4/2023

Buena experiencia en general, si bien existen otras opciones más completas en el sector y con...

Buena experiencia en general, si bien existen otras opciones más completas en el sector y con muchas más opciones eficientes

Puntos a favor

Muchas opciones de personalización y unas métricas realmente buenas

Desventajas

No me termina de convencer para la gestión y el seguimiento de las ventas

Manuel
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Genial

Revisado el 25/12/2022

Buenas opciones y herramientas que hacen el trabajo diario mucho más rápido

Buenas opciones y herramientas que hacen el trabajo diario mucho más rápido

Puntos a favor

Su gran capacidad de gestion de datos y contactos

Desventajas

Quizás algún tutorial para personas inexpertas

John
John
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more

Revisado el 20/2/2023

It is a powerful and versatile CRM platform that offers a wide range of features and functionalities...

It is a powerful and versatile CRM platform that offers a wide range of features and functionalities for managing your customer engagement processes.

Puntos a favor

It is highly customizable, allowing you to tailor the system to the specific needs of your business. It also features a user-friendly interface that can help reduce training time and increase productivity. With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.

Desventajas

It can be expensive. While there is a free version of Vtiger CRM available, the more advanced features and functionalities require a paid subscription. This may not be feasible for smaller businesses that are operating on a tight budget.Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge. This may require some technical expertise or assistance from a consultant.

Jeff
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Vtiger review

Revisado el 15/10/2019

daily customer contacts and follow up, opportunities, quotes and invoicing

daily customer contacts and follow up, opportunities, quotes and invoicing

Puntos a favor

Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using

Desventajas

there really isn't anything we don't like about it

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Too many feature gaps

Revisado el 19/4/2019

I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea...

I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.

Puntos a favor

It has a lot of customization features. Support answers promptly.

Desventajas

Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.

AnnA
AnnA
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Saved my working life!

Revisado el 22/4/2019

I own and run 2 companies, one together with a good friend and she has also one more company. Since...

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Puntos a favor

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Desventajas

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Richie
Richie
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

vTiger for B2B sales

Revisado el 12/8/2016

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and...

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

Puntos a favor

Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

Desventajas

The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

Nicole
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 4.0 /10

Looked better than it Functioned

Revisado el 5/12/2019

Overall poor experience. Maybe if I have not used better CRM software prior to giving this a go, I...

Overall poor experience. Maybe if I have not used better CRM software prior to giving this a go, I would feel a different way. They added a lot of things to make the program pretty, but the meat and potatoes was just not there.

Puntos a favor

For beginners that only need to log in basic information, manage a few accounts and products this CRM software will work just fine. It is affordable to boot.

It does come with some great hookups to other apps and software, and the app is useful.

After use. i realize that this software may be better for wholesale product management and general sales, rather than outbound sales.

Desventajas

Because I am managing over 200+ accounts (more like 1,000+) this software didn't cut it for me. It did not readily provide the functions that I needed, nor did I ever receive adequate help when it came to building out my workflows. I found myself going down rabbit holes searching for ways to make the workflows work, only to find that the last step was non-existent.

It was stressful and took away a lot of time that I should have spent closing sales.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a Vtiger CRM

It was a more affordable option that we tested out.
Sujay
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Funnel and Forecast Inprovement

Revisado el 26/10/2019

Overall a good tool for sales team!

Overall a good tool for sales team!

Puntos a favor

Initially it looks complicated but over a period of time, its easy to use and adapt to its environment.

Desventajas

The Funnel can't be selected individually for a particular user in the Dashboard. Also it would be better if we can create an Forecast report in the Dashboard w.r.t individual Sales Engineers.

Rachel
Rachel
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

VTiger crm has everything it takes for successful sales

Revisado el 9/5/2022

It is a quite complete software for the whole sales line of the company, because it includes not...

It is a quite complete software for the whole sales line of the company, because it includes not only the crm for the management of projects and tasks, but we can from there better understand our customers and create marketing campaigns, which allow us to increase our sales. VTiger is ideal for companies that need to have everything at hand, a software that covers all stages of the project. Start-up companies will find in this software the tools they need to efficiently organize their sales and projects, achieving an increase in their performance.

Puntos a favor

You can monitor all sales processes and projects in one program and that makes it the best. I love that it is cloud based, which doesn't crash computers. Its ticketing system is very stable and efficient. It has great marketing management, which makes it easy for us to do mailings.

Desventajas

It does not have the option to drag and drop tasks to place them in another space of the project. It is frustrating how many clicks you have to make to start a specific function. The software is very complete, for that reason it has too many functions and tools that tend to confuse the learning process.

Helene
Helene
Calificación general
  • Sector: Relaciones públicas y comunicaciones
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

VTiger is the best CRM for sales and customer acquisition

Revisado el 7/6/2022

It is a very intuitive and dynamic program that has helped us to increase our sales, through...

It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.

Puntos a favor

The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.

Desventajas

All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.

Arturo
Arturo
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Good platform to follow up comercial activities

Revisado el 25/9/2020

I have been using VTiger in its community edition for about 3-4 years. It is a good software to...

I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers

Puntos a favor

What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing.
VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.
VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized.
I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

Desventajas

Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Maximizing Business Efficiency with Vtiger CRM

Revisado el 8/2/2023

Puntos a favor

Vtiger CRM has been a godsend for our business. It has enabled us to streamline our customer service and sales processes, creating a more efficient workflow. With its powerful features and user-friendly interface, it's easy to manage contacts, projects, tasks, and more. We have seen an increase in efficiency since we started using Vtiger CRM and highly recommend it!

Desventajas

As of now, I have not encountered any negative consequences.

Valeria Karina
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent crm for sales management

Revisado el 22/10/2021

My overall experience has been very satisfactory.

My overall experience has been very satisfactory.

Puntos a favor

It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees.

Desventajas

What I liked the least is that it does not leave the user time of who managed the client. It must be done manually.

Geoff
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Jack of Too Many Trades?

Revisado el 26/1/2017

My company has been using vTiger for the past 2 years. To give a little background, we are a 25...

My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.

On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.

On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.

Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!

Puntos a favor

Pleasant user interface, customizable, easily accessible, awesome support

Desventajas

Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas

Usuario verificado
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

vTiger - many features ... but requires a programmers mindeset

Revisado el 21/4/2019

In summary it has lots of promise and promises, but when you actually use them you realise each...

In summary it has lots of promise and promises, but when you actually use them you realise each element doesn't seem to work with the user in mind, and you end up having to throw any standard template away and build from scratch. Thus the savings in license fee could easily be eaten up by developer cost and maintenance.

You need to be a programmer to make it work properly. It doesn't connect well with other apps.

Puntos a favor

vTiger is a cost effective CRM. It provides many of the features of high spec and high cost equivalents. In theory you do not have to purchase the plethora of other CRM tools

Desventajas

It requires a programmer's mindeset to get it to work properly. You need to know HTML well do get things like e-mail to work (unlike Mailchimp). The templates and examples feel like they have been developed at speed to tick the box rather than designed as a user would use them. So none of them quite do the job.

For example, if you want the system to organise appointments, then the appointment e-mails sent by it require significant work in HTML to make them brand consistent. So it might have default text e-mails but they look techy, and you have to build them from scratch to make them professional.

It has things like Outlook synchronisation, but we spend 12 months trying to get this to work and ended up finding the it couldn't cope with changes to appointments in outlook synchronising with vTiger - so it was effectively useless. You cannot have the whole team working with a single customer database and appointment calendar in their Office 365 accounts.

It does basic synchronisation with FullContact - but you cannot seem to synchronise images, or social media profiles to augment customer records by default.

Garry
Garry
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great product for micro and large businesses. Excellent Support from Vtiger.

Revisado el 28/6/2017

Puntos a favor

The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.

Desventajas

Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.

Zandre
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Continued: VTiger

Revisado el 21/1/2021

This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my...

This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it.

Puntos a favor

Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications.

Desventajas

Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter.

Purva
Purva
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Sleek and easy

Revisado el 19/4/2019

I have being designing/customizing this software since almost 4 years now as per our company's...

I have being designing/customizing this software since almost 4 years now as per our company's requirements. Love the customer service as they always have solutions to any queries and always give importance to reviews or feedback provided

Puntos a favor

I love the way it can be customized and is easy to use. The design keeps updating with many new features which are so awesome in the current price bracket when compared to other softwares. Many other softwares do not give the option of customizing it even at thrice the price of vtiger

Desventajas

Nothing much really. Because even new ideas are taken in to consideration by the team for future updates

Hemant
Hemant
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good to manage Client's queries and Sales

Revisado el 19/4/2019

Puntos a favor

The customized dashboard is really good to keep track of every thing. Love the report generation tools, where I can pull the team's record and their performance easily. Scheduled email is what I liked the most in the software, I can send the email at the convenience of the customer. Overall a very good tool for keeping track, getting notification of the tasks, and this really helps team to grow.

Desventajas

There is a lack in the system between 11:30 pm IST to 12:00 pm IST. It doesn't support grammerly well.

Robert
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

VTiger is awesome.

Revisado el 26/4/2019

We are using VTiger of course for helping customers with support cases; however, where VTiger...

We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this.

Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger.

Puntos a favor

For the price, it is definitely the best CRM around.

Desventajas

Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible.

Christopher
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Solid CRM

Revisado el 9/10/2019

My overall experience has been very positive. In the years I have been using it I have only needed...

My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved. Most of the time they were just training questions.

Puntos a favor

Vtiger is feature rich. Reporting is great especially when you can build your own custom metrics to report on.

Desventajas

Kind of a steep learning curve but once you get it down its awesome.

Alternativas consideradas

Zendesk Suite

Razones para elegir Vtiger CRM

Needed better reporting

Software anterior

ConnectWise ScreenConnect

Razones para cambiar a Vtiger CRM

More flexibility and better reporting.