Virtuagym

Software de gestión del clubes todo en uno.

Calificación general

3,8 /5
(217)
Relación calidad-precio
3,6/5
Funcionalidades
3,7/5
Facilidad de uso
3,7/5
Asistencia al cliente
3,8/5

69%
de los usuarios recomienda esta aplicación
Ordenar por

217 opiniones

Helga
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Muchas funcionalidades, hasta que contratas y llegan los peros

Revisado el 4/3/2022

Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y comprender que de lo que me habian vendido a lo que habia recibido se va un mundo, les indico que eso no es en lo que quedamos y me dicen que a pesar de no haber comenzado a utilizar la app, aunque haya pagado puntualmente todos los meses, tengo un contrato anual y que me tengo que atener a el, aunque la app no haga lo que me dijeron ni la vaya a utilizaar.

Puntos a favor

A la hora de adquirir la app buscabamos una forma de realizar seguimiento a nuestros clientes, no somos un servicio de fitmes, pero si de entrenamiento personal aunque dirigido al perro. Asi que las funcionalidades que nos ofrecia de realizar seguimiento es lo que queriamos, una linea directa del cliente con su entrenador, marcarle retos o ejercicios semanales y saber como los estaba realizando el cliente, que pudiera enviarnos videos de los ejercicios para poder darle feedback de la evolución. Compartir con el videos, y poder vender a nuestros clientes un seguimiento y consultoria por una suscripción mensual.
Logicamente, pudiendo reservar nuestros clientes las clases a través de un calendario y que apareciera en el google calendar de nuestros adiestadores, las horas y clases que tenian reservadas. Los clientes podian contratar una mensualidad y dependiendo de la mensualidad el coste de las clases variaba, los FREE pagarian cada clase, los LITE tendrían un descuento y los PREMIUM las clases gratuitas. Logicamente pagando a través de la app que estaria integrado con una plataforma de pago y TPV.
¿Genial verdad?

Desventajas

Que la realidad no tenia nada que ver con lo que nos habian vendido.
El calendario no se sincronizaba y nuestros adiestradores tenian que entrar en la app para consultar si les habian reservado clases o no.
Para inscribirse en clases grupales habia que comprar puntos y luego canjearlos por las clases. Los pagos no se podian realizar a través de nuestro TPV, sino que tenia que ser una plataforma de pago con las que ellos tenian contrato, STRIPE no lo tenian y con PAYPAL no podian pagar suscripciones los clientes, debia ser con domiciliacion bancaria (a nadie le gusta dar los datos bancarios en una app) o a través de otra plataforma MOLLY, que tiene un servicio de atención pesimo, en 3 meses no hemos podido contratar el servicio con ellos. Por lo tanto adios suscripciones.
Las clases no varia el precio dependiendo del tipo de suscripción, sino que tienes que hacer manualmente descuentos, poner varios articulos con varios precios, no existe la posibilidad de contacto directo con el cliente, el cliente no te puede subir videos directamente, el seguimiento consiste en que tu le pongas en un calendario a el cliente un ejercicio y que lo cheque indicando si lo ha hecho o no.
Te cobran 100 Euros/mes "por personalizarte la app" y me encuentro que eso consiste en que le cambian el logo a la app, yo lo que queria es que en las pantallas del cliente en lugar de salir imagenes de gente haciendo fitness aparecieran gente adiestrando perros, y me indican que eso no se puede hacer.

Respuesta de Virtuagym

Dear Helga,

Thank you for bringing this to our attention.

We are genuinely sorry to hear that our product did not fulfill your needs as presented during the sales process.

We pride ourselves on high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.

If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to help.

Team Virtuagym

Jorge
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mi plataforma

Revisado el 20/12/2021

Puntos a favor

Me permite trabajar de forma dinámica además de poder llegar a mis clientes fácilmente a través de la plataforma y la aplicación

Desventajas

En algunas ocasiones los ejercicios que asigno se presentan en la aplicación del cliente como otros no coinciden

Respuesta de Virtuagym

Dear Jorge,

Thank you for taking the time to share such valuable feedback with us!

It is exciting to hear that you are pleased with our software!

We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases.

Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.

Team Virtuagym

Miguel
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Asistencia al cliente excelente

Revisado el 29/7/2022

Puntos a favor

Muy versátil y eficiente a la hora de gestionar reservas, seguimientos y facturación.
La asistencia y trato ante cualquier incidencia ha sido muy buena

Desventajas

Ciertos módulos que no tienen una gran funcionalidad a la hora de implementar una gestión personal del servicio que presta le cliente(empresa). En particular el módulo de "coach"

Samuel
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Buen producto. Gran servicio.

Revisado el 18/4/2020

Puntos a favor

Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas.

Desventajas

Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.)

Respuesta de Virtuagym

"Dear, Samuel

Thank you very much for your review,

We are very happy to hear that our client management tools and features combined with our customer care performance have resulted in great value to your business!

Your feedback is relevant to our continuous improvement efforts. We are always on the look out and in negotiations with various providers about possible integration opportunity. Could you share with us what value would integrations mentioned by you would bring for your business? please email us at support@virtuagym.com using the code JA45975 in the subject line.

Once again, thank you for sharing your thoughts!

With warmest regards,

Your Virtuagym Family."

Adriana
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Virtuagym, es el mejor Software Fitness

Revisado el 29/3/2023

es muy fácil de usar, ofrece cantidad de características personalizables que pueden mejorar la eficiencia y productividad de los usuarios, biblioteca de ejercicios que los usuarios pueden utilizar para crear planes de entrenamiento personalizados

Puntos a favor

programación de entrenamientos, el seguimiento de objetivos y progreso de los miembros, la gestión de reservas y horarios, la creación de planes de entrenamiento personalizado, y el seguimiento de la nutrición y hábitos alimenticios de los miembros.Aplicación móvil

Desventajas

puede ser más costoso que algunos de sus competidores

Usuario verificado
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So much to offer

Revisado el 4/12/2018

I enjoy using Virtuagym and so do my clients.

Puntos a favor

I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Desventajas

Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Respuesta de Virtuagym Traducir a Español

Hi There!

Thanks for leaving such a wonderful review for Virtuagym!

We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.

I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com !

Thank you, once again, for your kind words.

Allie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great tool for Personal Trainers

Revisado el 17/12/2021

I’ve had a great experience between the Programming and the customer service.

Puntos a favor

The ability to create workouts with avatars for clients.

Desventajas

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

Alternativas consideradas

Mindbody

Razones para cambiar a Virtuagym

MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.

Respuesta de Virtuagym Traducir a Español

Dear Allie,

Thank you very much for taking the time to share your feedback with us.

We are thrilled to know that you have used the Coach module in such a good way.

Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.

Please feel free to contact us at support@virtuagym.com if you need assistance.

Team Virtuagym

Janine
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

DO NOT USE THIS SOFTWARE

Revisado el 25/1/2020

Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would.

Puntos a favor

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Desventajas

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.

Respuesta de Virtuagym Traducir a Español

Hello Janine,

We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money.
Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems.

It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at support@virtuagym.com and put reference code AH34431 in the subject line. We look forward to hearing from you!

Kelly
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great all-in-one software for managing clubs

Revisado el 18/12/2021

Great support.

Puntos a favor

High functionality, great user experience/design

Desventajas

More options for reporting/analytics would be helpful.

Respuesta de Virtuagym Traducir a Español

Dear Kelly,

Thank you for your time in rating Virtuagym.

We appreciate the confidence you have placed in us, and your feedback will be of course taken into consideration when deciding which features to add and improve to our system.

Please do not hesitate to share your further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers.

Team Virtuagym

Yormica
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review of my experience with Virtuagym

Revisado el 7/9/2021

AWESOME FROM DAY 1. I LOVE THAT I CAN SPEAK TO A LIVE REP. That's what sold me over other options.

Puntos a favor

I like that I can add this as an additional option for my clients, especially because my business is already virtually based.

Desventajas

I do not like the credits. They can be a bit confusing to explain to a large base of clients.

Respuesta de Virtuagym Traducir a Español

Dear Yormica,

Thank you for providing us with your valuable insight!

We're delighted to hear about your positive experience with us.

Please feel welcome to reach out to our support team at support@virtuagym.com so we can learn more about the difficulties you have experienced with the credits system and answer all of your questions.

Team Virtuagym

Amieris
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Thankful for this App!

Revisado el 22/12/2021

Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.

Puntos a favor

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

Desventajas

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Respuesta de Virtuagym Traducir a Español

Dear Amieris,

We are delighted to hear about your positive experience with us.

It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.

As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com.

Team Virtuagym

Daniel
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Virtuagym: great all-in-one system

Revisado el 10/3/2017

My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.

For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.

Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.

The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.

From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.

For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Respuesta de Virtuagym Traducir a Español

Hi Daniel,

Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!

Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!

We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!

Have a great day,

Walter - Virtuagym Customer Success Department

Alex
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Good product for my Online PT business

Revisado el 6/3/2020

Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.

Puntos a favor

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

Desventajas

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service

Respuesta de Virtuagym Traducir a Español

Dear, Alex!

Thank you very much for sharing your experience with us.

We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!

As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!

Once again thank you for your suggestions!

With warm regards,

Your Virtuagym family.

Emm
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Tick Performance

Revisado el 8/3/2020

Being in another country does make it difficult to follow up with any issues

Puntos a favor

I like the content and the presentation, back end content, and app store app

Desventajas

I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.

Respuesta de Virtuagym Traducir a Español

"Dear, Emm

Thank you very much for your review!

We are glad to hear that you find our content and presentation, positive aspects of Virtuagym.

We would like to hear more about those areas of opportunity you feel we can continue to work on when it comes to better access to back end content.

Unfortunately, our partnership with Ezidebit has been put on hold. With their current pause of payouts to clients, we are unsure when this can be picked up again. But we will make sure to keep you posted once there is a change in their situation.

Please feel free to write to us at support@virtuagym.com using the code JA23872 in the subject line.

Many thanks,

Your Virtuagym Family"

Sean
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I bought the app for the nutrition app which does not work. None of the information in the app...

Revisado el 28/7/2018

Things were organized but the app is too limiting and the nutrition app although very cool doesn't work

Puntos a favor

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

Desventajas

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Respuesta de Virtuagym Traducir a Español

Hi Sean,

Thank you for your review.

In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this might be an inconvenience for our customers and therefore we do want to apologize.

In regards to the issues you have experienced with our customer service team, we're terribly sorry for disappointing you. Because we are a fast growing business we have Service Level Agreements to adhere to, which means we cannot always reply to everyone as fast as we want to.

I would love to further investigate your case so we can learn and improve. If you want to, please send us an email via support@virtuagym.com.

Thank you in advance, - Anna, Virtuagym Client Success Department

Stephanie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Virtuagym is a SCAM

Revisado el 4/12/2019

We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.

Puntos a favor

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

Desventajas

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

Respuesta de Virtuagym Traducir a Español

Dear Stephanie,

Thank you for your feedback on the experience you have had with Virtuagym.

The 12 months agreement is a term that is clearly stated and must be accepted before a payment can be processed.

Indefinitely delayed start dates are unfortunately not an option. A sale cannot be closed without a start date entered by the client.

We can, of course, understand how that may not work for some of our clients and we are sorry to see you go.

Lina
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

What a nightmare

Revisado el 5/12/2019

It’s been nothing but a headache and super frustrating.

Puntos a favor

Sounds cool with so many features, customer support is nice and helpful.

Desventajas

First of all t’s a pain to learn, it has all these features that instead of doing something right, they are all useless. Then since day one we had problems with it, creating embarrassing problems to our new members.
From it not allowing members to signed up online, to charging their cards and not showing in our system, to having to get a different P.O.S system when at purchasing the system I was told it was going to work just fine but it was again useless.
There are always issues I have to keep emailing support almost every week.
Not sure how long they have been around but it seems like they are always fixing issues and have many features in Beta that might or might not work.
On top you have to sign a 12 month agreement so you are pretty much stuck with them.

Alternativas consideradas

Mindbody

Razones para cambiar a Virtuagym

It sounded like it had everything in one system.

Respuesta de Virtuagym Traducir a Español

Dear Lina,

We are glad that you had found our customer service to be of comfort while experiencing some issues with the system.

While Virtuagym has been around for 12 years, just as any daring and growing technology we do experience growing pains from time to time. But we never wish for it to impact our clients negatively.

We had taken your feedback seriously and will work on improving our customer experience to the highest level.

Thank You!

Colten
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great customer service and timeliness!

Revisado el 4/10/2021

Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had.

Puntos a favor

I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with.

Desventajas

The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods.

Respuesta de Virtuagym Traducir a Español

Dear Colten,

Thank you for proving us with your valuable feedback!

We work very hard to ensure we provide a high-notch and user-friendly system, so it truly means a lot to know that our efforts are paying off.

On another note, we know that migrating to a new system might be hard, so please do not hesitate to contact us at support@virtuagym.com to better assist you with this matter.

Again, we thank you for taking the time to rate us, we're very appreciative of your kind words.

Team Virtuagym

Joost
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

VG can be big

Revisado el 16/6/2016

I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.

Puntos a favor

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.

Desventajas

Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.

Respuesta de Virtuagym Traducir a Español

Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor

Ryan
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

By far the BEST training software for Fitness Professionals!

Revisado el 3/2/2017

I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Puntos a favor

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Desventajas

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Respuesta de Virtuagym Traducir a Español

Hi Ryan,

thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs.

As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets.

All best,
Alkistis

Itzak
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for branding my martial arts brand!

Revisado el 29/4/2021

[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly.

With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast.

So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.

Puntos a favor

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive.

-With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs.

-The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live.

-The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one.

-The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training.

-The Coaching design of the software is great!

Desventajas

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow.

-Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it.

-One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this.

-The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.

Respuesta de Virtuagym Traducir a Español

Dear Itzak,

Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity.

It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal.

Please do let us know if there is anything else we can be of assistance with.

With warm regards,

Anna Howard
CS Manager

Andeas
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Good platform, but no payment system support in Denmark & bad customer service

Revisado el 6/8/2020

Good platform, but really bad service. They dont fix bugs thats not working, slow custom service.

If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!

Puntos a favor

- Easy to use
- alot of features
- Good app setup
- Good platform layout.

Desventajas

- Support reply is really really bad..... Long reply time when you write a email.
- No phone line for service or support.
- Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark)
- Still working to get the automatic payment system to work, but there not helping out.

Alternativas consideradas

Glofox

Respuesta de Virtuagym Traducir a Español

Hello Andreas,

Thank you very much for sharing your thoughts about Virtuagym!

We're glad to hear that our tools and services work fine for your business and are easy to use.

We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you!

Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve.

Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests!

Wishing you all the best,

Virtuagym,

Jack
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Was a paying customer for 4 years and paid a premium price for their services.

Revisado el 19/4/2022

Was a paying customer for 4 years and paid a premium price for their services.

I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed.

They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed.

Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account!

They are a disgusting company that can't even pick up the phone and i will never return to using their software again.

Avoid and go with another company there is plenty of them!

Puntos a favor

The colour scheme, the salesman was very good at talkinh up a bad product.

Desventajas

App, Software layout, lack of commmunication, no working phone lines ever.

Respuesta de Virtuagym Traducir a Español

Dear Jack,

Thank you for bringing this to our attention.

We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par.

Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com.

Team Virtuagym

Gary
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Be very careful of the sales team.

Revisado el 21/1/2022

Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of

Puntos a favor

From a users perspective it’s good, has pretty much everything you want.

Desventajas

The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show.

The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.

Respuesta de Virtuagym Traducir a Español

Dear Gary,

Thank you for bringing this to our attention.

We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process.

We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.

If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution.

Team Virtuagym

Francesco
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Virtuagym Review

Revisado el 29/7/2020

I run about 20 clients online, 95% don't even live in my country. Would be a lot harder without the app.

Puntos a favor

Ease of use for me to get workouts to my clients directly on their phones.

Desventajas

I think its not that easy to get clients stats, pics on the App. I think trainer should be able to set reminders to clients and clientes get measurements and pics on their app that we can see easily when coaching.

Alternativas consideradas

Trainerize

Razones para cambiar a Virtuagym

Branded App

Respuesta de Virtuagym Traducir a Español

Dear Francesco,

Thank you for sharing your thoughts on Virtuagym!

We are thrilled to hear that you are making the most out of our coaching module by connecting with your clients at all times and helping them achieve their goals.

Your feedback and comments are highly appreciated, we understand there are some areas of improvement and commit to working on them to provide you with all the tools your business needs to continue driving success!

Remember you are welcome to contact us at all times by emailing our support team at support@virtuagym.com we'll be ready to expertly answer your questions and approach any requests you may have.

Sincerely,

Your Virtuagym family!