Opiniones de Virtuagym

Me permite trabajar de forma dinámica además de poder llegar a mis clientes fácilmente a través de la plataforma y la aplicación

En algunas ocasiones los ejercicios que asigno se presentan en la aplicación del cliente como otros no coinciden

Muy versátil y eficiente a la hora de gestionar reservas, seguimientos y facturación.
La asistencia y trato ante cualquier incidencia ha sido muy buena

Ciertos módulos que no tienen una gran funcionalidad a la hora de implementar una gestión personal del servicio que presta le cliente(empresa). En particular el módulo de "coach"

Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas.

Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.)

Me ha sido muy útil para llevar el control de la rutina del gym.

Puede mejorar en el momento del registro de las rutinas y el calendario.

El hecho de tener rutinas ya realizadas, adaptandotelas automáticamente en el calendario para su planificación

El contador de calorias no lo veo muy acertado

muy buena app. te mantiene en contacto con tus actividades físicas y te mantiene al tanto de tus progresos.

las notificaciones son muy frecuentes perturbando con esto otras actividades.

I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

The ability to create workouts with avatars for clients.

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far.

No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well.

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management

So far the application is very good help

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.

Coach Module (just the program part), I would say that customer centre a few times did a good job.

Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.

There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps.

1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call"

2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves.

3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away.

4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January.

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service