Virtuagym

Software de gestión del clubes todo en uno.

Calificación general

3,8 /5
(230)
Relación calidad-precio
3,6/5
Funcionalidades
3,8/5
Facilidad de uso
3,8/5
Asistencia al cliente
3,8/5

70%
de los usuarios recomienda esta aplicación
Ordenar por

230 opiniones

Helga
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Muchas funcionalidades, hasta que contratas y llegan los peros

Revisado el 4/3/2022

Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y...

Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y comprender que de lo que me habian vendido a lo que habia recibido se va un mundo, les indico que eso no es en lo que quedamos y me dicen que a pesar de no haber comenzado a utilizar la app, aunque haya pagado puntualmente todos los meses, tengo un contrato anual y que me tengo que atener a el, aunque la app no haga lo que me dijeron ni la vaya a utilizaar.

Puntos a favor

A la hora de adquirir la app buscabamos una forma de realizar seguimiento a nuestros clientes, no somos un servicio de fitmes, pero si de entrenamiento personal aunque dirigido al perro. Asi que las funcionalidades que nos ofrecia de realizar seguimiento es lo que queriamos, una linea directa del cliente con su entrenador, marcarle retos o ejercicios semanales y saber como los estaba realizando el cliente, que pudiera enviarnos videos de los ejercicios para poder darle feedback de la evolución. Compartir con el videos, y poder vender a nuestros clientes un seguimiento y consultoria por una suscripción mensual.
Logicamente, pudiendo reservar nuestros clientes las clases a través de un calendario y que apareciera en el google calendar de nuestros adiestadores, las horas y clases que tenian reservadas. Los clientes podian contratar una mensualidad y dependiendo de la mensualidad el coste de las clases variaba, los FREE pagarian cada clase, los LITE tendrían un descuento y los PREMIUM las clases gratuitas. Logicamente pagando a través de la app que estaria integrado con una plataforma de pago y TPV.
¿Genial verdad?

Desventajas

Que la realidad no tenia nada que ver con lo que nos habian vendido.
El calendario no se sincronizaba y nuestros adiestradores tenian que entrar en la app para consultar si les habian reservado clases o no.
Para inscribirse en clases grupales habia que comprar puntos y luego canjearlos por las clases. Los pagos no se podian realizar a través de nuestro TPV, sino que tenia que ser una plataforma de pago con las que ellos tenian contrato, STRIPE no lo tenian y con PAYPAL no podian pagar suscripciones los clientes, debia ser con domiciliacion bancaria (a nadie le gusta dar los datos bancarios en una app) o a través de otra plataforma MOLLY, que tiene un servicio de atención pesimo, en 3 meses no hemos podido contratar el servicio con ellos. Por lo tanto adios suscripciones.
Las clases no varia el precio dependiendo del tipo de suscripción, sino que tienes que hacer manualmente descuentos, poner varios articulos con varios precios, no existe la posibilidad de contacto directo con el cliente, el cliente no te puede subir videos directamente, el seguimiento consiste en que tu le pongas en un calendario a el cliente un ejercicio y que lo cheque indicando si lo ha hecho o no.
Te cobran 100 Euros/mes "por personalizarte la app" y me encuentro que eso consiste en que le cambian el logo a la app, yo lo que queria es que en las pantallas del cliente en lugar de salir imagenes de gente haciendo fitness aparecieran gente adiestrando perros, y me indican que eso no se puede hacer.

Respuesta de Virtuagym

Dear Helga,

Thank you for bringing this to our attention.

We are genuinely sorry to hear that our product did not fulfill your needs as presented during the sales process.

We pride ourselves on high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.

If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to help.

Team Virtuagym

Jorge
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Mi plataforma

Revisado el 20/12/2021

Puntos a favor

Me permite trabajar de forma dinámica además de poder llegar a mis clientes fácilmente a través de la plataforma y la aplicación

Desventajas

En algunas ocasiones los ejercicios que asigno se presentan en la aplicación del cliente como otros no coinciden

Respuesta de Virtuagym

Dear Jorge,

Thank you for taking the time to share such valuable feedback with us!

It is exciting to hear that you are pleased with our software!

We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases.

Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.

Team Virtuagym

Miguel
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Asistencia al cliente excelente

Revisado el 29/7/2022

Puntos a favor

Muy versátil y eficiente a la hora de gestionar reservas, seguimientos y facturación.
La asistencia y trato ante cualquier incidencia ha sido muy buena

Desventajas

Ciertos módulos que no tienen una gran funcionalidad a la hora de implementar una gestión personal del servicio que presta le cliente(empresa). En particular el módulo de "coach"

Samuel
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Buen producto. Gran servicio.

Revisado el 18/4/2020

Puntos a favor

Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas.

Desventajas

Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.)

Respuesta de Virtuagym

"Dear, Samuel

Thank you very much for your review,

We are very happy to hear that our client management tools and features combined with our customer care performance have resulted in great value to your business!

Your feedback is relevant to our continuous improvement efforts. We are always on the look out and in negotiations with various providers about possible integration opportunity. Could you share with us what value would integrations mentioned by you would bring for your business? please email us at support@virtuagym.com using the code JA45975 in the subject line.

Once again, thank you for sharing your thoughts!

With warmest regards,

Your Virtuagym Family."

Felipe
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Virtualgym ayuda para mejorar tu fisico

Revisado el 18/5/2023

Puntos a favor

Me ha sido muy útil para llevar el control de la rutina del gym.

Desventajas

Puede mejorar en el momento del registro de las rutinas y el calendario.

Respuesta de Virtuagym

Hi Felipe,

We are very happy to hear that you are using Virtuagym to improve your physique!

Keep up the great work.

If you ever need any help, please feel free to contact support@virtuagym.com

With kind regards,
Team Virtuagym

Usuario verificado
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gran variedad de rutinas fitness con planificación ideal

Revisado el 19/7/2023

Me ha ayudado a mantener la constancia a la hora de hacer ejercicio

Me ha ayudado a mantener la constancia a la hora de hacer ejercicio

Puntos a favor

El hecho de tener rutinas ya realizadas, adaptandotelas automáticamente en el calendario para su planificación

Desventajas

El contador de calorias no lo veo muy acertado

Respuesta de Virtuagym

Hi there,

Thank you for leaving this amazing review! We are very happy to see that you are doing great with your consistency while exercising.

If you have any feedback please contact us through support@virtuagym.com

With regards,

Team Virtuagym

rafael
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

excelente app.

Revisado el 24/6/2023

es un aliado a la hora de establecer un buen programa y por ende se obtiene mejores resultados.

es un aliado a la hora de establecer un buen programa y por ende se obtiene mejores resultados.

Puntos a favor

muy buena app. te mantiene en contacto con tus actividades físicas y te mantiene al tanto de tus progresos.

Desventajas

las notificaciones son muy frecuentes perturbando con esto otras actividades.

Adriana
Calificación general
  • Sector: Recursos Humanos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Virtuagym, es el mejor Software Fitness

Revisado el 29/3/2023

es muy fácil de usar, ofrece cantidad de características personalizables que pueden mejorar la...

es muy fácil de usar, ofrece cantidad de características personalizables que pueden mejorar la eficiencia y productividad de los usuarios, biblioteca de ejercicios que los usuarios pueden utilizar para crear planes de entrenamiento personalizados

Puntos a favor

programación de entrenamientos, el seguimiento de objetivos y progreso de los miembros, la gestión de reservas y horarios, la creación de planes de entrenamiento personalizado, y el seguimiento de la nutrición y hábitos alimenticios de los miembros.Aplicación móvil

Desventajas

puede ser más costoso que algunos de sus competidores

Usuario verificado
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So much to offer

Revisado el 4/12/2018

I enjoy using Virtuagym and so do my clients.

I enjoy using Virtuagym and so do my clients.

Puntos a favor

I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Desventajas

Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Respuesta de Virtuagym

Hi There!

Thanks for leaving such a wonderful review for Virtuagym!

We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.

I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com !

Thank you, once again, for your kind words.

Dan
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Happy with our service

Revisado el 17/12/2021

It has been very beneficial to every day use. From setting up new membership to taking payments

It has been very beneficial to every day use. From setting up new membership to taking payments

Puntos a favor

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Desventajas

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

Respuesta de Virtuagym

Dear Dan,

Thank you for providing us with your valuable insight.

We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.

As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution!

Team Virtuagym

Amy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

The WORST Customer Service ever....but really good App based system for workout tracking

Revisado el 8/1/2020

I was attracted to them for their features, which I have not found a comparable replacement (maybe...

I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)

Puntos a favor

Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.

Desventajas

Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."

They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.

Alternativas consideradas

Perfect Gym, ABC Glofox, Vagaro, Acuity Scheduling y Mindbody

Razones para elegir Virtuagym

Needed more interactive community features and better integration with other products.

Software anterior

WellnessLiving

Razones para cambiar a Virtuagym

Price point and available features, including integrated community and workout trackers

Respuesta de Virtuagym

Dear Amy,

We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received.

We would love to reach out to you and see how we can improve the situation. Please check your in-box :)

Allie
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great tool for Personal Trainers

Revisado el 17/12/2021

I’ve had a great experience between the Programming and the customer service.

I’ve had a great experience between the Programming and the customer service.

Puntos a favor

The ability to create workouts with avatars for clients.

Desventajas

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

Alternativas consideradas

Mindbody

Razones para cambiar a Virtuagym

MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.

Respuesta de Virtuagym

Dear Allie,

Thank you very much for taking the time to share your feedback with us.

We are thrilled to know that you have used the Coach module in such a good way.

Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.

Please feel free to contact us at support@virtuagym.com if you need assistance.

Team Virtuagym

Amieris
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Thankful for this App!

Revisado el 22/12/2021

Overall, our organization is happy with our choice to move to virtuagym. There are some features...

Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.

Puntos a favor

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

Desventajas

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Respuesta de Virtuagym

Dear Amieris,

We are delighted to hear about your positive experience with us.

It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.

As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com.

Team Virtuagym

Daniel
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Virtuagym: great all-in-one system

Revisado el 10/3/2017

My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club...

My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.

For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.

Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.

The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.

From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.

For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Respuesta de Virtuagym

Hi Daniel,

Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!

Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!

We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!

Have a great day,

Walter - Virtuagym Customer Success Department

Youngsook
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Choice to Gym Owners to Manage Their Works

Revisado el 29/4/2023

I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with...

I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with it after a few bad experiences wtih other softwares.

Puntos a favor

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Desventajas

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

Alternativas consideradas

WellnessLiving

Respuesta de Virtuagym

Hello Youngsook,

We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us.

If you ever feel the need to send us more feedback you can always reach out to through support@virtuagym.com

Thanks again for this wonderful review.

With kind regards,
Team Virtuagym

Bryson
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good for Class Projects

Revisado el 15/3/2023

Puntos a favor

The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far.

Desventajas

No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well.

Alternativas consideradas

ABC Trainerize, PT Distinction y My PT Hub
Sean
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

I bought the app for the nutrition app which does not work. None of the information in the app...

Revisado el 28/7/2018

Things were organized but the app is too limiting and the nutrition app although very cool doesn't...

Things were organized but the app is too limiting and the nutrition app although very cool doesn't work

Puntos a favor

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

Desventajas

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Respuesta de Virtuagym

Hi Sean,

Thank you for your review.

In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this might be an inconvenience for our customers and therefore we do want to apologize.

In regards to the issues you have experienced with our customer service team, we're terribly sorry for disappointing you. Because we are a fast growing business we have Service Level Agreements to adhere to, which means we cannot always reply to everyone as fast as we want to.

I would love to further investigate your case so we can learn and improve. If you want to, please send us an email via support@virtuagym.com.

Thank you in advance, - Anna, Virtuagym Client Success Department

Neyli
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Renewing the body

Revisado el 28/11/2018

Puntos a favor

A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management

Desventajas

So far the application is very good help

Respuesta de Virtuagym

Hello Neyli,

Thank you so much for taking the time to leave us a review.

We're very pleased to hear that you enjoy our software and that it has helped you to better manage your clients and their goals!

Valuable feedback such as yours will help to give us an insight into your user experience so we can continue to improve our product every day.

If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via support@virtuagym.com - We're happy to help!

Thank you again for your time.

Janine
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

DO NOT USE THIS SOFTWARE

Revisado el 25/1/2020

Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I...

Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would.

Puntos a favor

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Desventajas

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.

Respuesta de Virtuagym

Hello Janine,

We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money.
Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems.

It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at support@virtuagym.com and put reference code AH34431 in the subject line. We look forward to hearing from you!

Eduardo
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Good and Bad

Revisado el 15/12/2021

The part that we really liked was the coach module. That's why we will keep our business partnership...

The part that we really liked was the coach module. That's why we will keep our business partnership.
I don't trust in the other parts, honestly, I don't recommend for a gym or studio.

Puntos a favor

Coach Module (just the program part), I would say that customer centre a few times did a good job.

Desventajas

Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.

Respuesta de Virtuagym

Dear Eduardo,

Thank you for sharing this with us.

We are very happy to hear you are pleased with our coaching module.

Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at support@virtuagym.com to discuss this matter further.

Team Virtuagym

Itzak
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for branding my martial arts brand!

Revisado el 29/4/2021

[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience...

[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly.

With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast.

So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.

Puntos a favor

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive.

-With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs.

-The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live.

-The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one.

-The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training.

-The Coaching design of the software is great!

Desventajas

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow.

-Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it.

-One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this.

-The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.

Respuesta de Virtuagym

Dear Itzak,

Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity.

It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal.

Please do let us know if there is anything else we can be of assistance with.

With warm regards,

Anna Howard
CS Manager

Josko
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Worst customer service ever, they don't care about you.

Revisado el 27/2/2020

Terrible.

Terrible.

Puntos a favor

There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps.

Desventajas

1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call"

2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves.

3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away.

4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January.

Respuesta de Virtuagym

"Dear, Josko

Thank you for your review,

We are very sorry to hear that your Virtuagym experience was not as you expected from the sales standpoint.

During the sales process, your needs are analyzed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. We will definitely look into the details of the communication that took place between our you and our team and address any possible areas of opportunity we may find on our way.

Once again thank you for taking the time and sharing your opinion.

With Warmest Regards,

Virtuagym, "

Alex
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Good product for my Online PT business

Revisado el 6/3/2020

Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.

Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.

Puntos a favor

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

Desventajas

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service

Respuesta de Virtuagym

Dear, Alex!

Thank you very much for sharing your experience with us.

We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!

As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!

Once again thank you for your suggestions!

With warm regards,

Your Virtuagym family.

Jack
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Was a paying customer for 4 years and paid a premium price for their services.

Revisado el 19/4/2022

Was a paying customer for 4 years and paid a premium price for their services.

I ran into several...

Was a paying customer for 4 years and paid a premium price for their services.

I ran into several problems throughout the whole experience, was constantly promised uodates to make it even better... Nothing every changed.

They made no attempt to support small business throughtout the pandemic they just told you pay what you owe, regardless of the fact your business was completely closed.

Then when i choose to leave they make you put it in writing 3 times that you are cancelling then continue to take money from your account!

They are a disgusting company that can't even pick up the phone and i will never return to using their software again.

Avoid and go with another company there is plenty of them!

Puntos a favor

The colour scheme, the salesman was very good at talkinh up a bad product.

Desventajas

App, Software layout, lack of commmunication, no working phone lines ever.

Respuesta de Virtuagym

Dear Jack,

Thank you for bringing this to our attention.

We are genuinely sorry to hear that our software did not meet your expectations. We work very hard to ensure we provide a high-notch service, so it is indeed very sad to hear that your experience with us was not up to par.

Unfortunately, we are not able to tell much about your case as your business information was not given in the review details, however, we would like to address this in the best possible way, so If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com.

Team Virtuagym

Gary
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Be very careful of the sales team.

Revisado el 21/1/2022

Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due...

Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of

Puntos a favor

From a users perspective it’s good, has pretty much everything you want.

Desventajas

The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show.

The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.

Respuesta de Virtuagym

Dear Gary,

Thank you for bringing this to our attention.

We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process.

We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.

If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution.

Team Virtuagym