Opiniones de Paylocity

Paylocity

Paylocity es una solución de nómina y RR. HH. basada en web para medianas empresas.

Calificación general

4,3 /5
(812)
Relación calidad-precio
4,2/5
Funcionalidades
4,2/5
Facilidad de uso
4,2/5
Asistencia al cliente
4,0/5

85%
de los usuarios recomienda esta aplicación
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812 opiniones

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Paylocity: Revisión de un software de nómina y gestión de recursos humanos

Revisado el 10/2/2023

Puntos a favor

Lo que más me gusta de Paylocity es su integración completa, lo que permite una gestión más eficiente y sin problemas de la nómina y la gestión de recursos humanos. Además, muchos usuarios han informado que la interfaz de Paylocity es fácil de usar y navegar, lo que contribuye a una experiencia positiva. Paylocity también ofrece un excelente servicio al cliente y una amplia gama de recursos para ayudar a los usuarios a obtener el máximo provecho de su software.

Desventajas

Lo que menos me gusta de Paylocity es que algunos usuarios han informado que el costo de Paylocity puede ser elevado en comparación con otras soluciones similares. Además, algunos usuarios han informado limitaciones en la funcionalidad del software y problemas con la integración de Paylocity con otros sistemas o aplicaciones. Sin embargo, es importante tener en cuenta que estos puntos negativos pueden variar de un usuario a otro y que es importante evaluar cuidadosamente tus propias necesidades antes de elegir un software

Patrice
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Easy for End Users to navigate and depend on

Revisado el 16/6/2023

The overall experience for the end user is an easy product to use, with the ability to keep up with...

The overall experience for the end user is an easy product to use, with the ability to keep up with your employee benefits and payroll all in one place.

Puntos a favor

The home screen Dashboard is one of the best features of Paylocity. So many other programs make you dive through multiple menu levels, and Paylocity's overall design makes it easy for non-technical users.

Desventajas

Reporting didn't appear to be the easiest process. Generating a report took templates to be designed.

Katrina
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

All HR processes can be automated using Paylocity

Revisado el 15/9/2023

One-stop payroll processing for maximum convenience. It files payroll taxes and does the math...

One-stop payroll processing for maximum convenience. It files payroll taxes and does the math automatically. It's also a great tool for getting new hires up and running. Because of how easily it can be done now, no special training is required.

Puntos a favor

Excellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.

Desventajas

There isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.

Sarah
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Terrible implementation, customer service, and not user friendly. I'd give 0 stars if I could

Revisado el 9/3/2021

If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible...

If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.

Puntos a favor

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Desventajas

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own.

Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now.

Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable.

They have a lot of reports, but finding what you need is nearly impossible.

Lillian
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Using Paylocity, I can efficiently manage HR

Revisado el 2/8/2023

The ability to set goals is Paylocity's strongest suit. It helps the user stay focused and...

The ability to set goals is Paylocity's strongest suit. It helps the user stay focused and accountable while also providing insight into the priorities of employees and how those priorities relate to the overall goals of the business.

Puntos a favor

I like how user-friendly the system is and how readily available the data about employees is for study. Another positive is that it may be customized to become your company's complete human resources and payroll solution.

Desventajas

Customer service has been frustrating and useless in the past, but we've now built constructive partnerships and are seeing better results as a result. The reporting is similarly mediocre but serves its purpose.

Gary
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Highly effective for human resource administration

Revisado el 25/8/2023

Creating and delivering pay stubs for employees has been a breeze. I am able to keep precise...

Creating and delivering pay stubs for employees has been a breeze. I am able to keep precise records of my earnings, tax withholdings, and other perks because to this platform.

Puntos a favor

It was convenient to have all my resources in one location thanks to the consolidated platform. In particular, their payroll system stood out. Compensating and paying out employees, as well as keeping tabs on their deductions and perks, has never been simpler. It was really easy to create and send out pay stubs with only a few clicks.

Desventajas

It took some time to become used to the platform's interface. It took me a bit to learn my way around the platform and figure out how to utilize it effectively, but I'm now well familiar with all of its features and capabilities. It would have been more efficient to adjust quickly if we had been given more specific instructions or training.

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Very good for HR management

Revisado el 3/3/2023

In general, it is a good program for managing human resource operations, providing training at the...

In general, it is a good program for managing human resource operations, providing training at the beginning of operation, and giving ease of work.

Puntos a favor

An excellent platform for managing human resources in companies, the vacation management application is wonderful, many improvements have been made to it, any employee can be added to this program easily, it helps a lot in issuing and tracking data easily.

Desventajas

The customer support team should respond more quickly to customer requests, the payroll application should be improved.

Michelle
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Total tracking

Revisado el 6/11/2023

I can access my account on a desktop or my phone on the app. It is very useful for requesting time...

I can access my account on a desktop or my phone on the app. It is very useful for requesting time off or tracking my income.

Puntos a favor

I like that I can totally track my pay, paystubs, employee communication, recognition and stay in the know when there is important things going on at work.

Desventajas

Sometimes I feel like I have to jump through hoops to reset my password. But I understand that there are confidential items in my account.

Ale
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Usefull easy payroll system

Revisado el 29/11/2023

Puntos a favor

Its great for all payroll features and services you've looking for.

Desventajas

It could be more user friendly as far as reporting side of it

michelle
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Was a great application at my job when i started very simple to use.

Revisado el 1/12/2023

Puntos a favor

Very self-explanatory. Easy to use. fast response.

Desventajas

Was little pricey and the company i work for thought was not easy to use for their side of it.

Karthik
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Great SASS platform for HR admin

Revisado el 1/11/2023

Puntos a favor

- simple and easy to use
- has the right features for HR workflows

Desventajas

- performance management feature could be better

BARBARA
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Satisfied

Revisado el 1/3/2021

Having our payroll taxes and tax returns taken care of and the assistance in resolving problems. ...

Having our payroll taxes and tax returns taken care of and the assistance in resolving problems. Saves us time and worry.
Paylocity can accommodate the employees with every deposit needs and changes, which again save us time in trying to meet those requests.

Puntos a favor

The ease of processing is what I like most about the software.
It is functional to our needs, especially the tracking of hours, wages, and benefits which make reporting and budgeting easier.
Best customer service.

Desventajas

The most difficult to understand is the ACA tracking. Some employees always need fixing.
Entering Holidays from year to year sometimes has issues in making sure that it automatically loads into employee files.

Sue
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pros and Cons

Revisado el 4/5/2021

Overall it has been a good experience and a good value for the price.

Overall it has been a good experience and a good value for the price.

Puntos a favor

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

Desventajas

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

Alternativas consideradas

QuickBooks Online Advanced

Razones para elegir Paylocity

Mainly because of price

Software anterior

RUN Powered by ADP

Razones para cambiar a Paylocity

Paylocity is more advanced and better suited to serve us as we grow.
Madison
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Better than most HR Systems for the price

Revisado el 2/12/2021

Overall, I truly like using Paylocity and feel that it is much more user friendly for both...

Overall, I truly like using Paylocity and feel that it is much more user friendly for both employees and admins. I would definitely recommend Paylocity to my peers in HR.

Puntos a favor

I use Paylocity for onboarding, employee record management, benefits, payroll, reporting and status changes (LOAs, terms, etc.) Paylocity's features can do almost everything that an HR team would need, with only a few lapses that we hope they can improve. The service team is easy to reach and pretty knowledgeable/helpful. Additionally, I assisted with implementation of the product, and I feel that it was pretty smooth and easy to do compared to other HRIS's I've assisted with implementing.

Desventajas

There are only a couple cons with the software, which are really more of "nice to haves" rather than necessitates. One being that the system does not allow for bulk imports of certain information past implementation. We recently discovered we wanted to start tracking something in the system, and without the ability to bulk import it we had to enter everything manually. Additionally, there are random glitches that the service team is working to resolve, like issues with requesting time off on the App and tracking employee documents in the system. I hope that these issues will be resolved soon.

Kelly
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product; a lot of personnel changes recently

Revisado el 19/5/2021

Overall, Paylocity has really helped my organization come out of the "dark ages". I love that we...

Overall, Paylocity has really helped my organization come out of the "dark ages". I love that we are no longer a paper and pen company!

Puntos a favor

I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).

Desventajas

Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.

Alternativas consideradas

Paycom

Razones para elegir Paylocity

The iSolved system was not keeping up to date with changes that needed to be made (i.e. mobile friendly, etc)

Software anterior

isolved

Razones para cambiar a Paylocity

I loved Paylocity's data analytics!
Jennifer
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

To move to Paylocity or not?

Revisado el 22/2/2021

The integration was a large undertaking; however, we did them step-by-step. The payroll has been...

The integration was a large undertaking; however, we did them step-by-step. The payroll has been huge. We've gotten back hours to our days along with the reassurance that some random thing didn't go wrong with payroll that was previously out of our control. The piece of mind that everything is working as it should is worth all the effort.

Puntos a favor

The integration in the software with all of the different areas, i.e. benefits, recruiting, payroll, ACA, W2, timecards, HR all make it worth the effort to transition to this software. The company and software have delivered on all of the promises that were made when the software was pitched to us.

Desventajas

There are only small, personal changes that I would make. They are small picky things that I would like but do not hinder the software in any way.

Angela
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Intuitive and User Frendly System

Revisado el 4/5/2021

I have worked in many systems and Paylocity is by far my preference. Their implementations are...

I have worked in many systems and Paylocity is by far my preference. Their implementations are smooth and their product is exactly what they promote it to be. Their robust reporting features have allowed us to better support our finance team in creating more accurate financial backup. The ease of use for our users has created more accurate timekeeping and labor cost allocations.

Puntos a favor

Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.

Desventajas

I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.

Alternativas consideradas

ADP Workforce Now

Razones para elegir Paylocity

Completely dissatisfied with previous solution. I had previously used Paylocity in a prior company and knew Paylocity was a good fit for Blue Sky Vision.

Razones para cambiar a Paylocity

Flow of the system and ease of use for the end user.
JOSE
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Paylocity really works for us

Revisado el 17/5/2021

Overall the customer support is one of the best I ever dealt with.

Overall the customer support is one of the best I ever dealt with.

Puntos a favor

all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...

Desventajas

The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.

Alternativas consideradas

Paycom, Paychex Flex y Paycor

Razones para elegir Paylocity

ADP was very basic, and their next level up was very expensive and did not due as much as Paylocity

Software anterior

RUN Powered by ADP

Razones para cambiar a Paylocity

Price and the potential and innovation the company showed...
Kendall
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

One central hub for all HR-related needs

Revisado el 14/7/2023

Paylocity overcomes the problem of disjointed HR procedures by centralizing them under one roof....

Paylocity overcomes the problem of disjointed HR procedures by centralizing them under one roof. This increases efficiency and decreases ambiguity. Additionally, the mobile access capability allows us to operate from anywhere, greatly increasing our adaptability.

Puntos a favor

The intuitive layout of Paylocity streamlines daily operations. Complex procedures like payroll and human resources administration are simplified. In addition, it provides me with in-depth reports that inform my judgment.

Desventajas

It's not easy to adjust Paylocity so that it meets all of my company's requirements. Due to its generalizability, it doesn't always mesh with our processes.

Weston
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great system that's flexible and I can pay for what I need

Revisado el 4/8/2022

Puntos a favor

I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support

Desventajas

I don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.

Alternativas consideradas

ADP Workforce Now y Paychex Flex

Razones para cambiar a Paylocity

Their ability to give me what I need and not some giant package with things that cost me but I'll never use... Paychex was comparably priced but the company didn't seem like they would keep up with product development as well as Paylocity.
Jacquelyn
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Payroll Service

Revisado el 22/2/2021

Paylocity has made our jobs easier, more accurate, more efficient and take less time to look up the...

Paylocity has made our jobs easier, more accurate, more efficient and take less time to look up the history of an employee. If something goes wrong, Paylocity fixes it right away, their customer services is impeccable, they are attentive and very knowledgeable in the payroll and hr field. I love that they are compliant in each state which makes making sure we are compliant in all areas easy.

Puntos a favor

I love Paylocity. The reports are easy to use, I can even create a custom report for exactly what I am looking for. I love the ease of adding a new employee, setup between multiple services is amazing and makes our job that much easier.

Desventajas

Transferring an employee between different companies. That section does not work properly. I feel that I should be able to click on what I would like to transfer from 1 company to the next.

Pamela
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 2.0 /10

Paylocity is an agravating time clock and needs serious help and upgrading to actually be user...

Revisado el 20/9/2018

This tedious piece of tech has caused me a ridiculous amount of frustration just trying to...

This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.

Puntos a favor

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Desventajas

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Alison
Calificación general
  • Sector: Filantropía
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Persistent Issues/High Turn-Over

Revisado el 4/7/2018

Their sales is excellent and they will sell you what they have while telling you they can make...

Their sales is excellent and they will sell you what they have while telling you they can make anything else work as they started as a "tech company." Be warned however, you never actually get to talk to a "tech person" if you have issues with their system and therefore, nothing ever changes. They also have a lot of turn-over and it appears that they lose their quality representatives to promotions and seemingly do not have incentive for those quality employees to stay in the representative positions. Those left to support the customer are typically very new and/or entirely unpleasant to work with. If you see exactly what they have during the sales pitch and it works for you, this company could work well for your payroll needs! I would highly discourage any employer from using this company if you have employees that work outside of typical daytime work hours. I do not have confidence that they are willing or able to fix some of the detrimental payroll issues that we are experiencing.

Puntos a favor

There are a lot of options that you can decide to use with Paylocity and like other reviewers, we were really impressed with the report options and capabilities when we were interviewing payroll companies.

Desventajas

We were definitely sold on a lot of options that we are necessary for us to run a smooth, effective and correct payroll but many of those have turned out not to be true. I'll describe out top three persistent, unresolved issues.

For starters, we have employees the work overnight shifts and the way Paylocity time sheets are set up is that if you work an overnight, all of your hours fall on the day you clocked in. This is a huge issue at the end of the week when employees would get paid for overtime in that week if we didn't manually adjust their time sheets to split the shift at midnight. I'll state that again... we have to manually edit every time sheet to correctly prevent incorrect payment of overtime. It's extremely time consuming and often leads to more errors and Paylocity has failed to mitigate this issue at every chance.

Secondly, some of our employees receive a shift differential if they work certain hours. Paylocity reportedly has a set up for this that "works at other companies" but in our experience, it is a serious disaster. Their code/rule/setup does not catch the correct hours for adding the differentials and does one of six things:
1. It does not add the differential at all
2. It adds the differential to some, but not all, of the correct hours
3. It adds the differential to hours that it does not apply to
4. It adds a double differential and on rare occasion a 1.5 differential
5. It adds random dollar amounts at the differential rate with no corresponding hours
6. It occasionally pays all of the hours correctly for one or two employees per payroll

To sum this up, we have to review ever employee and manually adjust these calculations. I'll state that again... we have to manually edit every time sheet to correctly pay our employees. It's extremely time consuming and often leads to more errors. Paylocity has also failed to mitigate this issue at every chance.

Lastly, we have been with Paylocity for almost exactly 2 years and are now working with our sixth company rep who can guarantees, like all the others, that they will solve this issue. There has been one attempt at resolving the issues that

Tina
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Paylocity Rating

Revisado el 6/5/2021

Time and Efficiency Savers:
1)We were able to go from a paper based evaluation process to an...

Time and Efficiency Savers:
1)We were able to go from a paper based evaluation process to an electronic based process with Paylocity.
2) We we able to go from a paper expense report to an electronic based process where the expense flowed automatically from employee to supervisor to their paycheck.
3) ACA reporting is handled by Paylocity.
4) Benefits Open Enrollment is now electronic with Paylocity. The employee elections, changes, deletions, all flow from HR directly to the carriers. No more having to log-in to various carrier portals to make these changes.
5) File feeds are big time saver.
6) We saved money on employee training courses by using the training courses offer by Paylocity.
7) Paylocity offers many compliance dashboards that saves time and money as it flags errors in real time.

Puntos a favor

1) You have a dedicated Account Manager.
2) I have worked with a few payroll companies during my HR tenure and Paylocity by far is the best product on the market. It is so user friendly. Employees love it because it is easy to use, it has a mobile app, and anything they need related to payroll and benefits is in one place.
3) Transferring from our old payroll company to Paylocity was an easy transition. Paylocity provides you with a dedicate account manager for payroll and time entry. The do all the work.
4) Compliance with Paylocity cannot get an easier. There are Compliance Dashboards, ACA Reporting Dashboards, Year End Reporting Dashboards. Everything is configured in the system and ready for your review in each of the Dashbaords.
5) Paylocity has the most user friendly Reporting feature I've seen in any product. Lots of standard reports. Easy to use custom reporting featuring.
6) Lots of module that you add as you need, Perf Mgmt, Expenses, Recruting, On-Boarding, to name a few.
7) Performance Mgmt module is so easy to set and customize to your needs. Employees loved using it. It includes a Journal feature that the managers can keep notes throughout the year.

Desventajas

No Cons. I've used other payroll companies in the past, Paylocity far exceeds all of them.

Jill
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

We use the Payroll Management module primarily.

Revisado el 4/5/2021

I have been pleased with Paylocity and the support.

I have been pleased with Paylocity and the support.

Puntos a favor

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

Desventajas

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.