Opiniones de BigTime

BigTime es façil de configurar y usar, permite la conexión a QuickBooks para publicar información y permitir la facturación a los clientes. Así mismo, visualizar informes de gastos y recopilar información de los proyectos en una base de datos. Además, cuenta con seguimiento del tiempo que es muy sencillo de controlar.

Un punto negativo de BigTime es que a veces crea tiempos duplicados. Enviando el doble o el triple en horas de trabajo.

Es el primer software que conocí para gestionar mi horario

No requiere muchas mejoras pero si en diseño

We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable.

There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap.

The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.

Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.

App is a nice feature for mobile time entry.
Updated interface is better than older software.

This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime.

Here's what I'll say, we switched out of this product because it wasn't the right fit for us. However, my biggest client uses it and I manage it and I love them. Excellent customer service. A couple kinks here and there but overall if you use right it works great.

I felt that the invoicing process was a little clunky. I wish I could edit the WIP easier.

BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software.

The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software.

Ease of timekeeping and expense module.

There are lots of different options to set things up and you need to fine tune what works best for your organization and the other softwares you implement into. Still fine tuning 2 years later to find the best ways to set up projects and tasks for quality reporting. Would like to see white labeling and SSO integrations in the future.

This system was very easy to implement, gives live view into project health and support is amazing.

Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy

This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs

It takes time to set things up properly, but that is expected.

BigTime is a very powerful time, expense, budget, and billing tracking software. It's fairly easy for employees to track time and expenses and offers powerful reporting capabilities and a lot of customization when drafting and sending invoices. The on-boarding experience was smooth, albeit a bit work intensive, and customer support continues to be extremely helpful and responsive. It integrates more completely with QuickBooks than the software we were using previously, so is helping us cut down on small bookkeeping issues we used to run in to.

We don't find the UI to be the most intuitive, and it lacks any visual images of the data or numbers. The capabilities of the software definitely outweigh these downsides, though.

Combining project budget and staff utilization management in one solution, with deep accounting integration.

Activity tracking for project management tasks is less developed than the rest of the platform

Product is very user friendly. Many options to customize fields, invoices, and reports. Communication with support and representatives is great. So far it is very easy to use.

There are a couple of features that are missing pertaining specifically to my company. There is not a direct vendor bill field or a way to create a contract for clients that have billable rates/fees that could vary month to month. But there is a work round to achieve this.

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking.

Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance.

Special thanks to both CSRs for their support with our implementation.

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code.

As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future.

The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.

For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.

I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime.

I don't like that there are some advanced features offered but they are not completely working when I try to set them up.

I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

I think the software is very user friendly, however, there are parts of it that I have never used and not sure how to use it.

I think the software is very easy to use, but I would like to know more about how to use the features I don't use.

Ability to easily add staff, create projects and budgets
Report generation and ability to export reports to excel for pivot table analysis
Fast online server responses

No ability to import project files from other applications, excel / MSProject
Limited number of levels for sub-tasks

Ease of Use for time entry and set up
Technical Support
Mobile App
Quickbooks integration for both online and Enterprise version

There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!

Nothing to note yet. There might be something once I get farther in.

This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny

4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find.

That it sync with our Quickbooks account, makes tracking time and expenses easy and accessible to our employees who work in the field, and the support team is always prompt and helpful.

The mobile app can be glitching. I recommend to our staff to enter time and expenses on the app, but to review and submit them through the desktop version.

The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser.

I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed.

Very user-friendly, easy to jump right in.

Most of the data I need to pull can't be on one report; I have to pull multiple reports and merge them in Excel. This often causes issues with data alignment, etc.