Opiniones de BigTime
BigTime
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646 opiniones
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ayuda a llevar un control.
Revisado el 21/7/2023
Puntos a favor
Este aplicativo permite llevar un control de tiempo y gastos aparte de tener una variedad de herramientas muy utiles.
Desventajas
No tengo quejas por el momento me ha funcionado muy bien.
- Sector: Diseño
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Escelente software para la productividad
Revisado el 8/12/2022
Puntos a favor
BigTime es façil de configurar y usar, permite la conexión a QuickBooks para publicar información y permitir la facturación a los clientes. Así mismo, visualizar informes de gastos y recopilar información de los proyectos en una base de datos. Además, cuenta con seguimiento del tiempo que es muy sencillo de controlar.
Desventajas
Un punto negativo de BigTime es que a veces crea tiempos duplicados. Enviando el doble o el triple en horas de trabajo.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Gran software para avanzar en tu negocio.
Revisado el 20/8/2023
En general, me parece una gran herramienta si lo que quieres es facilitar y agilizar tu trabajo,...
En general, me parece una gran herramienta si lo que quieres es facilitar y agilizar tu trabajo, por todas las funciones que ofrece, creo que es una de las mejores opciones a utilizar.
Puntos a favor
Lo que más me ha gustado es su capacidad para facilitar y gestionar tu trabajo. Tiene muchas funciones que hacen posible todo lo que imaginas, desde gestionar los proyectos, realizar operaciones...
Desventajas
Lo único a mejorar quizás sea el diseño del propio software, para que así sea un poco más dinámico en las gestión de proyectos.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
BigTime: El software de gestión de horario en tareas
Revisado el 6/11/2022
Puntos a favor
Es el primer software que conocí para gestionar mi horario
Desventajas
No requiere muchas mejoras pero si en diseño
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado Mensualmente durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
BigTime
Revisado el 2/10/2023
Puntos a favor
Es un buen programa para llevar un recuento de las horas
Desventajas
Hay aplicaciones con los mismos usos que este programa más faciles.
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent PSA tool, offers good return on investment.
Revisado el 8/8/2023
BigTime spares our admin and bookkeeping division a part of time, we already recorded time in...
BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers.
Puntos a favor
The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements.
Desventajas
The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Big Time
Revisado el 4/11/2019
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our...
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our billing system.
Puntos a favor
Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.
Desventajas
Mobile App is very limited and a lot of glitches.
Respuesta de BigTime Software
Lori,
Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help.
Thanks again!
The BigTime Customer Success Team
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Project Management/Budgeting
Revisado el 26/2/2019
As someone who considers themselves tech savy, I am having issues with this software creating more...
As someone who considers themselves tech savy, I am having issues with this software creating more issues than being helpful. The webinars should incorporate more consumer questions or feedback, especially if there are common themes with user questions or issues.
Puntos a favor
BigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.
Desventajas
The data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.
Respuesta de BigTime Software
Robyn,
Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/), which has hundreds of articles on things like custom reporting (http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/) and creating % complete invoices (http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/) which auto populates task percentages for you.
We hope this helps, and keep an eye out for an email from one of our Success Team members.
Thanks again,
BigTime's Customer Success Team
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Onboarding
Revisado el 12/11/2020
Puntos a favor
The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.
Desventajas
Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Customer Service
Revisado el 20/7/2023
Invoicing and interfacing with QuickBooks is a huge plus for my business
Invoicing and interfacing with QuickBooks is a huge plus for my business
Puntos a favor
It is a full featured package with many tools I am not using since they don't apply to my business
Desventajas
Some features are not intuitive which leads to extra time to complete or change something
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Big Time Review
Revisado el 29/10/2019
Overall I like big time.... the customer service is quick and easy to work with
Overall I like big time.... the customer service is quick and easy to work with
Puntos a favor
I enjoy the ease of the software and the accessibility for our employees
Desventajas
Setting up the software and getting the syncing to the correct quick books accounts was time consuming
Alternativas consideradas
QuickBooks TimeRazones para elegir BigTime
For a better softwareRazones para cambiar a BigTime
The overall ease of the software along with the supportRespuesta de BigTime Software
Brandie,
Thanks so very much for taking the time to leave us a review here at BigTime - we sincerely appreciate your feedback! We are very happy that you're pleased with the software and it's accessibility for your employees - we work hard to make BigTime easy to use and it seems like you're reaping those benefits - what could be better?
While it does take a little work to get BigTime setup initially, we do have Customer Support Reps that can assist you with each and every step as needed and we have a Support Team standing by to help too, so please reach out to us if we can help in any way.
Hope to hear from you soon!
The BigTime Customer Success Team
- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Experience
Revisado el 27/1/2021
We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit...
We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that [SENSITIVE CONTENT HIDDEN] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, [SENSITIVE CONTENT HIDDEN]!!!
Puntos a favor
Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!
Desventajas
We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.
Alternativas consideradas
BambooHRRazones para cambiar a BigTime
BigTime has more of the options that we need.- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Connect with humans who understand the product and its purpose
Revisado el 27/2/2023
Fast and effective
Fast and effective
Puntos a favor
It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.
Desventajas
I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.
- Sector: Bellas artes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
BigTimeAwesome
Revisado el 30/7/2020
All of our work is fixed fee and this allows us to track time and materials live to help us stay on...
All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins
Puntos a favor
This system was very easy to implement, gives live view into project health and support is amazing.
Desventajas
Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy
Alternativas consideradas
BuildertrendRazones para elegir BigTime
Dynamics was too complex, expensive and difficult to implement. BT is more in depth out of the box for a small company and implementation was easy.Software anterior
Dynamics 365Razones para cambiar a BigTime
Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks.- Sector: Ingeniería civil
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Big Time is Big Value for small companies
Revisado el 12/3/2021
I realize at a glance we can see valuable financial information.
the ease of creating invoices if...
I realize at a glance we can see valuable financial information.
the ease of creating invoices if allowing for faster payments.
Puntos a favor
This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs
Desventajas
It takes time to set things up properly, but that is expected.
Alternativas consideradas
QuickBooks TimeRazones para elegir BigTime
Mintue7 was not syncing with our QB properly, and the support was not very good to help figure out what it was deleting employee information when it synced.Software anterior
Minute7Razones para cambiar a BigTime
Big time and everything we wanted from Ajera at a fraction of the cost.- Sector: Arquitectura y planificación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use software with great customer support
Revisado el 30/9/2021
As I've said above, fee tracking and time tracking have really tightened up for our company thanks...
As I've said above, fee tracking and time tracking have really tightened up for our company thanks to BigTime. We're able to know the health of our projects in one click with a report.
Puntos a favor
Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank.
Everyone we've worked with at BigTime ([SENSITIVE CONTENT]) have been extremely friendly and helpful whenever we've come to them with a problem or request.
Desventajas
As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers.
Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
We use BigTime for Professional Services Automation. It is great for our multilevel company.
Revisado el 15/4/2018
Our company is not able to more accurately and completely track time to be charged to a project. ...
Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.
Puntos a favor
BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.
Desventajas
the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.
Respuesta de BigTime Software
Denise,
Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!
We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net.
Thanks again!
The BigTime Customer Success Team
- Sector: Petróleo y energía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I still recommend this product after having using it for 10 years
Revisado el 18/5/2018
Time tracking, expense reports and invoicing all comes out of the same information that is entered...
Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.
Puntos a favor
The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.
Desventajas
That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.
Respuesta de BigTime Software
Mary,
Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)
We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.
Please do let us know if there's anything else we can do for you, or if we can assist in anyway!
The BigTime Customer Success Team
- Sector: Transporte marítimo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Bigtime Review
Revisado el 26/4/2019
My company is able to use Bigtime for time and job management. All of our employees utilize it and...
My company is able to use Bigtime for time and job management. All of our employees utilize it and is pretty user friendly. Customer support is extremely important to me and I have been working with representative who is the Manager for Customer Success and she has been great to work with! Without her support I would not have been able to learn how to utilize all of the functions that are beneficial for our business. I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative!
Puntos a favor
I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime.
Desventajas
I don't like that there are some advanced features offered but they are not completely working when I try to set them up.
Respuesta de BigTime Software
Derek,
Thanks so much for taking the time to post a review for us here at BigTime. We're very pleased to hear that your interactions with Chris are helping you to understand all of our software's functionality and how you can apply your business processes to it. This is great to hear!
As well, be sure and check out our Knowledge Base, which has hundreds of detailed articles on all of BigTime's functionality - these articles will prove to be invaluable as you continue to learn about BigTime's advanced features: http://kb.bigtime.net/
We hope this helps, and thanks again!
The BigTime Customer Success Team
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great interface for timesheets and expense reports
Revisado el 24/1/2018
Puntos a favor
I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.
Desventajas
1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners
Respuesta de BigTime Software
Kate,
First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :)
Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope to have that feature live as soon as we can. The idea for a Quickbooks centered training is an excellent one, and we'll make sure that we take a close look at adding that option into our On-boarding as well!
We do offer Success Points, which your firm can purchase for additional training about any topic you like (such as Quickbooks' interaction and interface with Big Time) and you can find out more about that here: https://cdn2.hubspot.net/hubfs/442598/Success%20and%20Support%20Content/Success%20Services/Success%20Services%20&%20Points.pdf
Thanks!
The Big Time Customer Success Team
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great tool for our business
Revisado el 20/3/2023
My workload in budgeting and invoicing projects has been reduced significantly with the help of...
My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated.
Puntos a favor
BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.
Desventajas
The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Does its job with
Revisado el 9/5/2018
Puntos a favor
The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.
Desventajas
There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)
Respuesta de BigTime Software
Alyssa,
Thanks so much for your review. We here at BigTime really appreciate your taking the time out of your busy schedule to post a review and we're very pleased that our software is making your life easier!
Regarding the auto-creation of tasks, please feel free to send us a Feature Request for that! You can always submit a Feature Request to support@bigtime.net to potentially add a new feature. Please make sure you put "FeatureRequest" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that we implement the feature properly. Our Development Team examines each Feature Request very carefully and many of the features you use in BigTime today are the direct results of customers requesting functionality in the past.
We hope to hear from you again soon and thanks for the review!
The BigTime Customer Success Team
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Big Time Review
Revisado el 15/10/2018
I really love Bigtime because of the customer support. Without that this would be extremely...
I really love Bigtime because of the customer support. Without that this would be extremely challenging. I hope there will be more development to make the program more fluid for various types of projects.
Puntos a favor
Simple interface, fairly user friendly, and customer support!
Desventajas
The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost.
Respuesta de BigTime Software
Amy,
Thank you for taking the time out of your day to post a review for us here at BigTime. We are very pleased that our software and support and proving helpful to you. Also, we wanted to let you know that in addition to our support offerings, we have an excellent Knowledge Base that can also be used to assist you when you have questions. Feel free to check it out here:
http://kb.bigtime.net/
Please do not hesitate to reach out to us should you have any questions - we look forward to hearing from you!
The BigTime Customer Success Team
- Sector: Contabilidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Big Time Migration
Revisado el 6/9/2018
We were switching from an antiquated time & expense software that had reduced technical support to...
We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.
Puntos a favor
Ease of Use for time entry and set up
Technical Support
Mobile App
Quickbooks integration for both online and Enterprise version
Desventajas
There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Core features have degraded - Buggy updates
Revisado el 29/6/2022
Puntos a favor
This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.
Desventajas
It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.