MyTime

Plataforma de programación de citas, POS y participación del cliente

Calificación general

4,6 /5
(120)
Relación calidad-precio
4,4/5
Funcionalidades
4,4/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

94%
de los usuarios recomienda esta aplicación
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120 opiniones

Farrah
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Makes scheduling a total dream

Revisado el 24/9/2017

Puntos a favor

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Desventajas

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

Jeff
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Meets Our Needs But Pricey

Revisado el 10/10/2020

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would...

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Puntos a favor

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Desventajas

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Alternativas consideradas

Gingr y DaySmart Pet

Razones para elegir MyTime

Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging.

Software anterior

DaySmart Appointments

Razones para cambiar a MyTime

Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.
Jasmin
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Frustrating Booking System

Revisado el 30/6/2022

Overall it's not a very efficient Booking System when there's other things out there that have far...

Overall it's not a very efficient Booking System when there's other things out there that have far more useful features. In a small scale Salon this should be fine, but anything over 20 dogs a Day for Capacity this is just outdated.

Puntos a favor

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Desventajas

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Kevin
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My Time adds hours to my day.

Revisado el 23/7/2016

Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has...

Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has been a huge help to me.

Puntos a favor

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

Desventajas

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

Erin
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Usually amazing!

Revisado el 15/9/2016

Customer support is really the only pause here...it used to be above expectations and now follow up...

Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.

Puntos a favor

The continuity of image it creates for my business!

Desventajas

Every improvement or addition seems to come with bugs.

Pamela
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Best tip I got from a hairdresser was not about hair

Revisado el 19/9/2016

I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about...

I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door.

Puntos a favor

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

Desventajas

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

Jessica
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

It's the best booking software for small businesses!

Revisado el 10/5/2017

Puntos a favor

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

Desventajas

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Calina
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

We've had a great experience using MyTime for Salon scheduling.

Revisado el 1/8/2018

It has helped make running my business easier.

It has helped make running my business easier.

Puntos a favor

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

Desventajas

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

Jamie
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

MYTIME has helped me grow my business exponentially in a very short time!

Revisado el 7/12/2017

Puntos a favor

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

Kristen
Calificación general
  • Sector: Salud, bienestar y deporte
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

MyTime is part of my team

Revisado el 17/11/2015

I will to add to this later! MyTime keeps us so busy between connecting with our current clients...

I will to add to this later! MyTime keeps us so busy between connecting with our current clients and marketing to our new local customers, im too busy shopping for my seccond location opening in next year!

Puntos a favor

Always available for genuine help.

Desventajas

because of the new technology they are marketing for the US, there has been a few changes in they processing that make it a bit more time consuming to track some things, but again, every time i need help, i just give them a call.

Respuesta de MyTime

Thank you, Kristen!

braden
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

been great for our office

Revisado el 8/11/2017

it has helped us organize and maximize productivity. we have been overall very happy with the...

it has helped us organize and maximize productivity. we have been overall very happy with the product.

Puntos a favor

having online availability, has been very helpful. customers really like having the reminders sent to them as well.

Desventajas

sometime has meltdowns and stops working. that has caused us a few meltdowns in the office. the staff always responds quickly

Brittany
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent software - takes time to navigate through

Revisado el 14/9/2020

scheduling is a lot more detailed and convenient

scheduling is a lot more detailed and convenient

Puntos a favor

Like the ability to change apps and make detailed notes about clients

Desventajas

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

Anthony
Calificación general
  • Sector: Productos cosméticos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Ease of Access

Revisado el 26/10/2022

Puntos a favor

Ease of use, scheduling, checking clients in and out and the communication function works great

Desventajas

That our payweek starts monday and mytime starts on Sunday

Peter
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Big fan of this software.

Revisado el 2/11/2021

Puntos a favor

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Desventajas

Sometimes the mobile version does not update.

Richelle
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Makes for a fluid and efficient day

Revisado el 16/10/2017

Puntos a favor

I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

Desventajas

The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

Sherwin
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great customer service. They did help my business grow!

Revisado el 1/9/2017

I had been looking to do online bookings for a while. I couldn't ask for a better vendor than...

I had been looking to do online bookings for a while. I couldn't ask for a better vendor than MyTime. There are some minor customization that they are not able to fix, but other than that everything was great!

Puntos a favor

Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.

Desventajas

As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.

Susan
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Nifty system for service professionals.

Revisado el 21/7/2016

MyTime keeps all my appointments organized. My no show rate has fallen to a minimal.
I have had...

MyTime keeps all my appointments organized. My no show rate has fallen to a minimal.
I have had some technical strangeties with the tagged customer promo email blasts. For this reason, along with the absence of automated campaigns, whereby I can send out a series of emails in sequence, I could not give out higher stars in some productivity areas. MyTime is led by a great executive team and I'm sure they will work out the bugs and expand in product services.

Puntos a favor

MyTime just keeps me organized. Easy to set up. Communicates with customers. No fuss appointment managing. Love it!

Desventajas

Some bugs need to be worked out in area of email contacts and more automation capacity. Meaning, we click a tab and preset emails are sent in a campaign sequence.

Jason
Calificación general
  • Sector: Automoción
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Big fan of MyTime

Revisado el 25/8/2016

Puntos a favor

My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times.

Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool!

Price is great and it's been great for business. Happy with MyTime!

Desventajas

mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday!

John
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

I like it

Revisado el 26/3/2018

Puntos a favor

Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.

Desventajas

Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.

elizabeth
Calificación general
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

automated secretary

Revisado el 15/9/2016

This has opened my appointment book up so I don't have to be the one to make the appointments. ...

This has opened my appointment book up so I don't have to be the one to make the appointments. Clients can book online and see exactly what is available. Usually avoids being double booked.

Puntos a favor

online booking for customers

Desventajas

double booked me fixed now

Chris
Calificación general
  • Sector: Comercio minorista
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Recommend MyTime for groomers

Revisado el 25/8/2016

Puntos a favor

We started using mytime about a year ago and definitely recommend it. It's reliable and easy to reach them by phone anytime I need them. Their scheduling and marketing work well and my clients like it. Glad I went with them!

Clients are easily able to book online, which is great. And automatic appointment reminders and confirmations just happen - I don't need to do anything.

Desventajas

No complaints. Everything has worked well so far and they've been available for any issues on the phone quickly.

Ljupka
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Best Scheduling App

Revisado el 3/9/2018

Puntos a favor

What I liked most is that not only you can schedule your appointments, but you also get reports on the appointments and revenue, which is very helpful. It is also easy to use.

Desventajas

The only downside is that there is only a daily preview of the calendar and you can't get a whole view of the entire day, but you need to scroll up and down the app.

Christopher
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

If you don't use this software, your using the wrong one.

Revisado el 14/10/2018

Puntos a favor

Best point right away is the way you can schedule appointments online. That combined with their emails and text for getting more reviews as reminders to customers.. this software is a winner in all areas

Desventajas

It is hard sometimes to find something wrong with a software.. This is going to be one of those time.. I love this program.

Keith
Calificación general
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

VERY GOOD EXPERIENCE. USUAL FOR RECORDING TIME SPENT FIELD SERVICE ACTIVITIES.

Revisado el 12/7/2018

IT HELPS ME TO MANAGE THE RECORDING OF MY FIELD SERVICE TIME.

IT HELPS ME TO MANAGE THE RECORDING OF MY FIELD SERVICE TIME.

Puntos a favor

TELEPHONE DATA MERGES WITH CONTACTS IN PHONE DATABASE. HENCE, YOU CAN MAKE A CALL IN THE APPLICATION. ALSO, I LIKE THE STATISTICS FEATURE OF THIS SOFTWARE.

Desventajas

THE NAME SORT FEATURE OF THIS SOFTWARE CANNOT MERGE WITH YOUR CONTACT LIST ON THE PHONE. IN SETTING UP A CONTACT, YOU HAVE TYPE DATA ALL OVER AGAIN.

Tracy
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Really enjoying the software for the most part

Revisado el 1/1/2018

Puntos a favor

Very user friendly for myself, the business owner and for my staff. For the most part it's been working nicely for us and is making things much more streamlined

Desventajas

There are some minor functionality issues but they are open to feedback and suggestions to help improve the system.