OneDesk

Software de centro de ayuda y gestión de proyectos en una sola aplicación

Calificación general

4,2 /5
(5)
Relación calidad-precio
3,5/5
Funcionalidades
4,5/5
Facilidad de uso
3,8/5
Asistencia al cliente
4/5

100%
de los usuarios recomienda esta aplicación
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5 opiniones

Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

A complete project management software

Revisado el 22/12/2022

Puntos a favor

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Desventajas

The interface is a little complex to navigate.

Alexandros
Calificación general
  • Sector: Ingeniería civil
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Simplify Your Work with OneDesk's All-in-One Platform

Revisado el 31/12/2022

Puntos a favor

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Desventajas

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Using as a service desk but unfortunately not the most ideal

Revisado el 16/9/2022

Puntos a favor

There is automated timesheet tracking for each tickets.

Desventajas

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternativas consideradas

Jira
Rakesh
Calificación general
  • Fuente de la reseña

Calificación general

Good solution to combine voice of the customer with product management

Revisado el 4/5/2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Puntos a favor

For a first-time user of the product, I thought support was excellent

Bobby
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 51-200 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Revisado el 8/5/2017