Setmore

4,6 (959)
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Software de programación en línea para pequeñas empresas

Calificación general

4,6 /5
(959)
Relación calidad-precio
4,7/5
Funcionalidades
4,3/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

95%
de los usuarios recomienda esta aplicación
Ordenar por

959 opiniones

Maria Eugenia
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Digital House

Revisado el 21/10/2020

Puntos a favor

Facilidad de uso tanto para nosotros como cliente, como para quienes hacen sus reservas

Desventajas

el setup a veces es complicado, no resulta tan intuitivo

Alternativas consideradas

Calendly
Dr. Nelissa
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Setmore ha simplificado mi vida

Revisado el 6/11/2020

¡Me encanta! Lo amo.
El servicio al cliente es excelente, profesional y rápido.

¡Me encanta! Lo amo.
El servicio al cliente es excelente, profesional y rápido.

Puntos a favor

Es súper fácil de utilizar y puedes modificar los servicios, horarios, tarifas, todo, cuando lo desees o necesites. Es súper friendly trabajar con él.

Desventajas

Quizás el cambio de hora en el calendario porque en Puerto Rico, no cambia; pero llamé y me atendieron rápido, resolvieron inmediatamente y quedé súper satisfecha.

Alternativas consideradas

Calendly

Razones para cambiar a Setmore

Lo cómodo y fácil de usar

Respuesta de Setmore

Hi there,

Thank you so much for your review! Delighted to hear that Setmore is helping your business and the software is easy to use. Team Setmore is here to help 24/7, feel free to reach out at any time.

Julia, Team Setmore

Tedd
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fotógrafo Cubano

Revisado el 30/8/2020

Problemas con el calendario.

Problemas con el calendario.

Puntos a favor

Puedo tener todo mi equipo junto, usar mi pagina de facebook directamente en la plataforma.

Desventajas

más información en youtube. y en español

Wendy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Otro durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Buen producto

Revisado el 26/6/2020

Puntos a favor

Excelente asistencia, se pueden manejar varios calendarios

Desventajas

El costo es elevado para mi en este momento

Holly
Holly
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So far, so good!

Revisado el 8/1/2020

So far so good. I reached out to support Via the chat feature and they were very helpful.

So far so good. I reached out to support Via the chat feature and they were very helpful.

Puntos a favor

It’s easy to set up and get started. I tried others for a minute and never finished

Desventajas

Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.

Alternativas consideradas

Calendly

Razones para cambiar a Setmore

It comes with my HelloSells answering service subscription.
Anthony
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Setmore: Manage your appointments with ease.

Revisado el 2/5/2023

I had the chance to work with Setmore as an intern in my university's IT department, and I was...

I had the chance to work with Setmore as an intern in my university's IT department, and I was pleased by its feature set and simplicity of use. Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure. It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch.

Puntos a favor

Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it.

Desventajas

The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away.

Respuesta de Setmore

Hi Anthony,

Thank you for taking the time to provide a lengthy review.

Firstly, it's great that you think the app is powerful and easy to use with extensive functionality. Thrilled to hear that you think we offer first-rate customer service, we'll make sure to pass on your comments to the team.

We appreciate all feedback to help us improve the service we offer. We're currently in the process of looking at how we can increase the customization of the app for our customers. I'll make sure to pass on your comments to the developers.

Julia, Community Team

Sarah
Sarah
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

A good, easy to use program, well-priced, but with a lot of unusual glitches

Revisado el 2/8/2016

We love the features, we love the pricing...but we find that there are a lot of glitches going on...

We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.

The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Puntos a favor

Ease of use.
Even technologically-challenged clients do not find it daunting to book online.
Configurations for appointment times, and setting individual practitioner shifts are really flexible.
SMS reminders included in the price - fantastic.
Customised SMS reminders are a wonderful bonus.
Widget to link a booking page to our website is great.

Desventajas

Glitchy.
Communication...good but challenging.
SMS reminders sometimes don't get sent.
Recurring appointment feature does not work for our business.
Duplicate customers are constantly being created, and syncing them takes time.

Annabelle
Annabelle
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Fantastic app for scheduling and appointments

Revisado el 29/4/2023

Fantastic - highly recommend, especially for the 24/7 customer service

Fantastic - highly recommend, especially for the 24/7 customer service

Puntos a favor

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Desventajas

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

Respuesta de Setmore

Hi Annabelle,

Thank you for taking the time to provide such a lengthy review.

Firstly, it's wonderful that you think the app has helped transform your business, you appreciate the 24/7 customer support, and the 2-way google calendar sync functionality.

We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers for consideration.

Julia, Community Team

Mindy
Mindy
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Upset that I must cancel Setmore because my clients can't buy memberships/packages.

Revisado el 11/7/2022

I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online...

I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.

Puntos a favor

Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.

Desventajas

I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.

Alternativas consideradas

ABC Trainerize, Acuity Scheduling, SimplyBook.me y BEWE

Razones para elegir Setmore

I like many things about Momence but it comes with transaction fees charged to my clients unless I invest in a bigger package. I wanted to invest in a bigger package but my clients don't seem to like the platform.

Software anterior

Schedulicity

Razones para cambiar a Setmore

Downloadable client app, Square integration, ease of use for customers,

Respuesta de Setmore

Hi Mindy,

Thank you for taking the time to review Setmore and providing us with feedback.

We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature.

We hope we will be able to welcome you back to Setmore in the future.

Julia, Community Team

Kunal
Calificación general
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Setmore is inexpensive and gives you all the features that you need

Revisado el 4/6/2022

I would say very good, given the low price and availability of all features available with more...

I would say very good, given the low price and availability of all features available with more expensive booking sites. I am very happy with Setmore.

Puntos a favor

The price which $9 per month and gives me all the features to make my company look professional to prospective customers. Email reminders, text reminders, payment collection, ability to link it with my google and apple calendars, ability to link it with external applications like Zoom/PayPal/Square/Stripe etc.

Desventajas

It is very hard to configure it to make the application to book on my website without the need to open an external booking link. I am not yet able to do it and when customers click the link on my website it opens a new tab and take it to Setmore website. If this could be improved or made easy to use I will be very impressed.

Alternativas consideradas

Calendly, Appointy, Acuity Scheduling y SimplyBook.me

Razones para elegir Setmore

Square was difficult to use, especially when using in different time zones. I had a few clients who could only see my time zone and were confused. This did not leave a very good impression and I had to switch to Setmore.

Software anterior

Square Appointments

Razones para cambiar a Setmore

Price point and the availability of all features that were available with all the above booking sites.

Respuesta de Setmore

Hi Kunal,

Thank you for taking the time to review Setmore! We're thrilled you think Setmore is inexpensive and it provides you with the features you need for your business.

We appreciate all feedback as it helps us improve the experience we offer our customers. We've passed on your comments to our developers.

In the meantime, do not hesitate to reach out to the team at help@setmore.com.

Julia, Community Team

Monica
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Product & Service

Revisado el 6/10/2019

I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner...

I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner (massage therapist) and do not have any staff....I have back to back massages and no down time....without the online scheduler, it would be VERY difficult for me to set up appointments. Allowing clients to schedule their own appointments makes my job a lot easier and they appreciate it as well. They know their schedules and what works for them so it is convenient for everyone.

Puntos a favor

I love this software. It meets all of the scheduling needs for my small business and I really appreciate how easy it is to use and that I can customize it to fit the services that I offer and the timeframe in which I want to offer them. I especially appreciate being able to block out time.

Desventajas

I have been using this software for almost three years and I really do not have any complaints. The only thing that has been a problem for some clients on occassion is that they do not always notice that the month has changed when using the online scheduler. I am booked out a month and a half and I have it set up for the scheduler to take the client to the first available appointment....because they aren't always expecting that first appointment to be so far out, and the month at the top of the calendar doesn't "stand out," they don't always realize that they are booking in a different month. The only other slight problem has been when people are accessing the scheduler on their phones and the "confirm" appointment comes up to finalize the booking.....they don't always see that that part because it is cut off on the screen and don't scroll down to see it so a few people have missed that step and thought that they had an appointment but it was never finalized. However, the vast majority of my clients have had no problems using the scheduler and I receive a lot of positive feedback about the scheduler from my clients....they love it!

Alternativas consideradas

Mindbody

Razones para cambiar a Setmore

I was able to test setmore before I opened my practice and I found that it met all of my needs and that the support service I received was excellent. I recommend Setmore to all of my friends who are starting businesses that would benefit from an online scheduler.
Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Even the free account works perfectly.

Revisado el 7/2/2020

The system is very easy to use and customize. The help desk is always available to ask questions,...

The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!

Puntos a favor

1. It is free! Heartfelt thanks from non-profit schools like us.
2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

Desventajas

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations.

2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message.

3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Getting Started, needed help...Help answered quickly and solved my issue

Revisado el 30/9/2020

I will say I just started and so far it has been great, no issues other than my question which was...

I will say I just started and so far it has been great, no issues other than my question which was answered quickly and I was back setting up our account.

Puntos a favor

Ease of use and setup. Ability to customize and use.

Desventajas

Would like the ability to customize industry. Categories are great for general use but does not allow a more specific Industry to be selected or set.

Euripides
Euripides
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Massage therapist

Revisado el 25/10/2019

Puntos a favor

The user interface and the android app is the best on the market

Desventajas

The features are lacking compared to other similar software

Alternativas consideradas

Acuity Scheduling

Razones para cambiar a Setmore

It just fits my current business needs. For another similar business I run, I have chosen other software.
Suthasinee
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The best customer service and affordable price in the market

Revisado el 17/10/2019

Easy to use platform. Affordable price.

Easy to use platform. Affordable price.

Puntos a favor

Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays.

I am not only like the app but I like its people too. Thanks guys for hard work.

Desventajas

I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers

Matthew
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easiest and Most cost effective scheduling interface available

Revisado el 10/10/2019

We have had a much easier time getting our clients comfortable with booking their own appointments...

We have had a much easier time getting our clients comfortable with booking their own appointments and being more responsible with cancellations using this system. The staff appreciates the ability to book from their phones or cancel and reschedule from outside the office.

Puntos a favor

It is easy to set up and maintain. The integration with our website was seamless. We're able to customize on the fly.

Desventajas

It would be more helpful if the client also had an interface that allowed them to see upcoming and past appointments. A register of cancellations, dates and communications times would also benefit us.

Alternativas consideradas

Mindbody

Razones para elegir Setmore

The schedulicity was much more expensive for less functionality Clickbook was a great system, but the owner died suddenly and the customer support from the service died with him.

Software anterior

Schedulicity

Razones para cambiar a Setmore

Much too expensive and too corporate
Brittani
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

I like using this program a lot

Revisado el 22/12/2023

Puntos a favor

It is easy to access, simple and user friendly

Desventajas

Nothing much really it is really that great

Respuesta de Setmore

Hi Brittani,

Thank you for taking the time to review Setmore! Thrilled to hear that you're enjoying your Setmore experience so far and you think it's easy to access, simple and user-friendly.

If you require any assistance at any point, please reach out to help@setmore.com.

Julia, Community Team

James
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Simplifying Appointment Scheduling with Setmore

Revisado el 15/2/2023

I would recommend Setmore to other small business owners looking for an easy-to-use appointment...

I would recommend Setmore to other small business owners looking for an easy-to-use appointment scheduling tool. While there are some limitations to the free version, the basic features are still very useful and have helped me streamline my scheduling process.

Puntos a favor

I have been using Setmore to schedule appointments for my small business and overall, I have found it to be a helpful tool. The platform is easy to use and has a clean, intuitive interface. I appreciate the ability to customize my booking page with my business's branding, and the automated email and text reminders have helped reduce no-shows. Additionally, the platform integrates with my Google calendar, which makes it easy to manage my schedule.

Desventajas

While the basic version of Setmore is free, some of the more advanced features, such as custom booking pages and payment processing, require a paid subscription. Additionally, the platform can be a bit slow to load at times, which can be frustrating when I am trying to quickly schedule an appointment.

Respuesta de Setmore

Hi James,

Thank you for taking the time to review Setmore! Thrilled to hear that you find Setmore easy to use, helpful and think the app offers a clean, intuitive interface. It's great that you appreciate the brandable aspects of the booking page, the automated reminders and the ability to integrate your calendar with Google.

We appreciate all feedback as it helps us improve the services we offer. We'll make sure to pass your cons onto our developers for consideration.

Lastly, it's wonderful that you recommend us to other small business owners. If you require any further assistance, do not hesitate to reach out to help@setmore.com.

Julia, Community Team

Steph
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly recommend for Property Managers/Sales Appointments

Revisado el 15/10/2019

Setmore solves our scheduling issue with clients - we don't need to email them open timeslots and...

Setmore solves our scheduling issue with clients - we don't need to email them open timeslots and then have it change by the time they reply - now we just sent them a link to see the 'live calendar' and they can choose current openings. It also allows us to schedule group classes, and have multiple people meet us at once. We can easily ask the clients a few preliminary questions that they must fill out before their appointment, such as their budget and move-in date, so we know what products to show them at their appointment. It saves us phoning them ahead of time to discuss options and make sure we have products available for them.

Puntos a favor

I've used this software daily at my past and current company for 2+ years, it's very easy to set up and start using and the Pro version was a 'must have' when I changed companies. The ability to remove Setmore branding and integrate it into our business helps us look professional and consistent in our branding for our clients. We use it to schedule private appointments with clients, book group appointments, and reserve elevators for people moving in/out. It's easy to update hours/availability, add staff or services, and add clients. Very user friendly for our clients, we never need to help them with online bookings. The value for money is excellent, especially considering the amount of time it saves us trying to book appointments with clients (often 40+ appointments per week at our peak).

Desventajas

We had requested and then tested a new chat feature that would allow us to text message users from the software, but wished that it could show our work cell as the 'reply' number. It's not that important to us, so this was a non-issue.
I wish we could set up reoccurring group classes (ie every Friday at 5pm, we offer ABC class, but people register for individual sessions) but it's not yet a feature so we manually add the group classes.

Sasha
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy and affordable scheduling with a great customer helpline

Revisado el 17/6/2021

I like being able to send an easy link to my clients to book through, it saves all of their data...

I like being able to send an easy link to my clients to book through, it saves all of their data for me and sends me and my clients reminders for scheduling. The prices for setmore are very reasonable for a small business owner.

Puntos a favor

Setmore syncs with your google calender, sends reminders to your clients and to you for your daily schedule. Its easy to use and customers service replies quickly with help when requested.

Desventajas

I would like to be able to block out days /times on my setmore shedule and have that also be transferred to my google calender as well as the bookings.

Respuesta de Setmore

Hi Sasha,

Thank you for your kind review! Delighted to hear that you find Setmore easy and affordable. It's great that you like the ability to send reminders, sync your Google calendar and appreciate the 24/7 customer service.

Your feedback is much appreciated as it helps us improve our service. We'll pass your comments on to the developers for consideration.

Team Setmore is here 24/7 if you require any further assistance.

Julia, Community Team

Gregor
Gregor
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great one-stop shop for health practitioners

Revisado el 14/7/2020

Setmore provides a combination of easy-to-use function sand features that make my job as a life...

Setmore provides a combination of easy-to-use function sand features that make my job as a life coach simpler. Setmore is my single source of truth for the day to day running of my business. Appointment booking, calendar integration, client details, email and text appointment reminders, cash and card payments, web storefront, these are all features I'd expect to find in software targetted at my business, but the no-cost integration with Teleport for group and one-to-one video sessions is the cherry on the top. If you run a hair salon, a yoga or pilates studio, a coaching business, a massage practice or any session-based appointment-run business, then it is worth your time evaluating Setmore.

Puntos a favor

Setmore is incredibly easy to use and set up. The feature set for anyone who lives by client appointments is perfect. Simple integrations with payment providers ensure you can charge for services. Best of all is the integration with Teleport.video for video conferencing. The dashboard gives you a high-level view of your business, and the reports and client database are simple but useful. If you need deeper analytics or CRM functionality Setmore also integrates with most of the market leaders. Finally, Setmore support is responsive, professional and helpful.

Desventajas

As an Apple-based business, the support for Safari is not as complete as the support for Chrome. There is also no support for Windows Explorer - which can be an issue for video chats with some clients. However, as there are workarounds - use Chrome or Firefox - this isn't a deal-breaker. I would like a bit more customisation for the client-facing features. For instance, the online booking page isn't customisable for look-and-feel - e.g.brand colours. layout etc. However, those are advanced features which I suspect few customers would take advantage of, so again not a deal-breaker.

Razones para cambiar a Setmore

Pricing, features and functionality
Bill
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Day Spa Booking software

Revisado el 11/10/2019

Good, but could be better.

Good, but could be better.

Puntos a favor

Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online.

Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes.

Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs.

Keeps an ongoing data base of all clients year to year. So you data base just gets larger.

Not difficult for staff to learn to use for booking appointments.

Desventajas

Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake.

Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients.

Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa.

Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.

Jörgen
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Why I still use Setmore

Revisado el 17/10/2019

So far very satisfied with constant improvements in Setmore.

So far very satisfied with constant improvements in Setmore.

Puntos a favor

Very easy to manage, great customer support, clear and simple interface.

Desventajas

Lots of bugs over time while booking an appointment or especially when changing currenty booked appointment. Many times customers are overbooking each other, even when it is not allowed in the settings. For an example, two customers have probably booked from computer at the exact same time. So one of them gets the appointment created email and the other does not. But for the first timers it is very confusing so they both come at the same time it was available. I suggest implementing a small time frame the booking has to be made, so when a customer clicks on the preferred time he/she is the only one accessible for that appointment in this small time frame, lets say 2 min. Other thing which would be beneficial for the users would be so called "Customer view". Simple push of the button in the booking calendar view for the administrator that would hide currently booked customer names, so when Client is in the office he/she can choose another available time without seeing other customers names and info. So to say discreet view for customer eyes.

Trevor
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Good system to use but could expand it's services

Revisado el 11/8/2020

We use this as an online ordering portal that connects our services to the technician who is doing...

We use this as an online ordering portal that connects our services to the technician who is doing the work. It is basically Online > client > select requirements > Set date and time > assign technician to service > add to calendar.
The flaw is that we use service m8 to also schedule and invoice (then to Xero for accounting) and it doesn't connect to it (yet - hopefully one day), so there is a deal of double handling for us.
You can do payments in this service which is great, but our first one was awkward and we were not sure of the success. It's not the programs fault, I think it was the fault of the external party.
A few things are a bit clunky and not able to be customised, Im a believer everything should have an option to customise as every business has its own development requirements.
Overall, we are long time users (years) and wont change systems now. Just waiting for this one to go through enhancements..... Please........

Puntos a favor

Easy to use for all levels of system users.
Looks good and professional.
Great for basic businesses or education environments.

Desventajas

There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating. However saying that, it's a service that is not designed for what we need it to do, we use it because it links to other thinks that we like to use it for. I would love to see it expand as I think it has potential but some businesses would find this limiting.

conor
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Disgraceful

Revisado el 31/7/2021

This company is an absolute disgrace, they provide a simple service and yet cant even run it...

This company is an absolute disgrace, they provide a simple service and yet cant even run it correctly. I spoke with 12 individual customer support agents, all in an attempt to solve 1 simple issue, they consistently left the chat once they realised it wasnt a simple fix, or else told me the issue was on facebooks end and not theirs, despite this being impossible as the data showing up in my error message could only be coming from their servers, just to make it that bit worse, I contacted facebook to get confirmation and in 3 hours had a response from them confirming the issue was not with them, The Setmore team then told me they would have to contact Facebook to confirm this despite me sending screenshots and also providing a detailed bug report for them, they have no clue how to fix their issues and their system has several bugs, 4 days ago they told me they messaged Facebook and today they told me they still had no response, i find it funny how i got a response in only a few hours and yet after 4 days a company of their size couldn't make contact. AVOID this company at all costs. So many better options out there as we have recently discovered.

Puntos a favor

Nothing there is way better options out there

Desventajas

This company has been an absolute nightmare to deal with, their customer support is like dealing with infants who have zero technical knowledge. Avoid at all costs, better options out there which provide far better service.