Asistencia de autoservicio y plataforma de educación al cliente
5/5 (2 opiniones)Puntos a favor
I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.
Puntos en contra
I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.
We use it to show a Help Centre widget on our website. If you have a simple website, the tool is very useful. When your website has a complex multi-language and multi-branded structure, I would look for something else.
Puntos a favor
It's easy to implement a help centre widget on your website with customizable objects in it. This is also what should be the main purpose of it.
Puntos en contra
Our website is quite complex (multi language + multi brand) which is where Elevio comes short. It's not possible for us to do some things with helpcenter/FAQ articles that we would like to do on all our websites because there is no technical possibility for this.