Opiniones de Planyo

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26 opiniones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A must-have for any type of rental business.
Revisado el 15/5/2018
Puntos a favor
This software is extremely customizable for any type of rental, whether it's a tangible item (e.g., renting cameras to the public) or a service (e.g., managing a vacation rental). The customer service is also excellent and support tickets are always answered very quickly.
Desventajas
Sometimes the software is actually too complicated and I find it difficult to navigate amongst different item management screens. At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Complex, but flexible
Revisado el 27/11/2024
Our scout activity centre started using planyo after COVID, and have found it to be a fantastic...
Our scout activity centre started using planyo after COVID, and have found it to be a fantastic system, which we have referred several other activity centres to.
We started using planyo due to how competitive the pricing was, which was much needed when we first opened. This has allowed us to persuade several other centres to use the system, with us offering guidance.
At first the system had a steep learning curve, but as we use it more and began to understand it, this was less of an issue.
Anytime we could not figure out a quirk of the system, or have a request for a new feature, Planyo are quick to respond, and super helpful. From updating the pricing management system to account for our complex needs, to giving advice on the best way to set up a resource, they are always happy to help.
Puntos a favor
Planyo has flexibility that most booking systems, even those designed for our industry, simply don't. With the ability to add resources, and sub resources, complex pricing rules, gift cards, codable invoices, and fantastic integration with other systems we use for data reporting and event management. The support offering is also fantastic - I usually get a response within 1-2 hours, and the quality of the support is incredible.
Desventajas
It has an incredibly steep learning curve. It does not handle very complex VAT rules well (for example different groups having different VAT rates for the same resource).
- Sector: Artículos deportivos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
its okay, bummer there is a 9hr time difference
Revisado el 14/7/2017
Puntos a favor
it works for the most part and bummer.
Desventajas
not user-friendly... I've put in 3 support tickets in the last week per the same topic and haven't hear back
Respuesta de Xtreeme
Hi Ben,
All your tickets have been answered, please check your spam box as most likely our replies end up marked as spam. Thanks.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A powerful rental software that nearly can handle everything
Revisado el 19/2/2019
The experience is solid, good. We did not find better rental software fitting our needs.
The experience is solid, good. We did not find better rental software fitting our needs.
Puntos a favor
Planyo has so many features, that every crazy idea we had could be done with few clicks in Planyo.
Desventajas
The pros are the cons: The complexity of the possibilities by Planyo gives you chances to "do a few clicks" here and there. You might end to not understand every detail the software offers you. So you really have to go deeply into it and try to understand the complexity behind Planyo. Some support pages are not updated at the same moment as the software has been.
We run into some hidden limitations (number of resources). Those limitations should be published open according to our opinion.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
An extremely powerful software suite with endless integration and customization potential.
Revisado el 13/7/2017
A highly customizable booking engine and channel manager with resource-specfic credit-card merchant...
A highly customizable booking engine and channel manager with resource-specfic credit-card merchant account processing.
Seamless and professional automated customer notifications.
Powerful and dynamic pricing.
Puntos a favor
The notification system is extremely powerful, and the numerous plugins for channel managing provide peace of mind over double-bookings.
A unique feature is the possibility of having one merchant account per resource for credit-card processing.
The system is reasonably priced and modular.
Desventajas
Reporting engine is lacklustre. The standard user interface is overly complicated. Although the pricing engine is powerful, there's no way of easily displaying prices without manually entering start/end dates/times.
Integration according to our specfic needs was complex and required a third-party.
A couple of unanounced system changes were made with a business impact.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A totally terrific product that saves staff time and maximizes revenue and reporting.
Revisado el 14/7/2017
Planyo has helped us launch a new non-profit business. There are numerous out of the box features...
Planyo has helped us launch a new non-profit business. There are numerous out of the box features that have really come in handy. Each time we reach out to customer service the response comes within 24 hours and is comprehensive. I can scarcely imagine being more pleased with another solution.
Puntos a favor
Customizable reports!
API integration
Wordpress plugins
Integrated payment processors
Calendar integrations
Responsive customer service!
Custom admin privileges
Desventajas
So perfect and always improving, you'll never want to use another system!
Wish the mechanisms were issuing refunds were automated. Wish it wasn't so easy to delete users without reservations.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Flexible booking system
Revisado el 14/7/2017
Real-time management of my products and services. Direct online bookings.
Real-time management of my products and services. Direct online bookings.
Puntos a favor
Great flexibility in pricing and setting up booking criterias using the pricing manager module. Our business is fairly unique to our location so we can't just use an off the shelf system. Easy to link to a website. Very clear calendar view. Very responsive customer service/technical support team.
Desventajas
To make the most of the system, you need to be quite technical and computer savvy so it's taken a lot of research and trial and error to get the pricing correct however there are options to hire a third party expert to set this up.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent system for the reservations of our rental company, have used it faultlessly for 3yrs
Revisado el 13/7/2017
This enabled my business to take bookings in real time and secure customers which, in turn helped...
This enabled my business to take bookings in real time and secure customers which, in turn helped us grow
Puntos a favor
Easy to use and setup; logical and web based means access anywhere, including using the mobile app which is also handy
Desventajas
The only con for this software for our use is capturing the data taken from the booking system to put this into a rental agreement/contract is currently a manual process, though I'm sure there are ways around this that we haven't yet explored. Excellent bit of software though
- Sector: Música
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Very good
Revisado el 13/7/2017
I would say the price is very affordable.
I would say the price is very affordable.
Puntos a favor
The flexibility and the freedom for developers like me to integrate with a lot of apps. The application also has a lot of features that can be used by people who are not a tech-savvy as well.
Desventajas
The design can be better and more independent from the platform like Wordpress. It can be a good idea if you can be like another Shopify, but extensively for booking system online, that provides also hosting.

- Sector: Redacción y edición
- Tamaño de la empresa: Trabajador autónomo
- Software usado Otro durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Affordable booking and channel manager with dynamic pricing
Revisado el 4/12/2019
Using Planyo for a few days was quite enjoyable, although I ended up trying a few more similar...
Using Planyo for a few days was quite enjoyable, although I ended up trying a few more similar products for my family member who asked about such a product. In the end, he got in touch with a local software startup to get a custom — at least that's what those behind the company said — solution built from the ground up.
Puntos a favor
I sometimes try products for customers and relatives, and taking Planyo for a spin was one of those cases. I really enjoyed the power of the notification system and the chanel management plugins that are great for avoiding double-bookings. Planyo allows to have a single merchant account per resource for credit-card payment processing. The modularity of the whole system also allows for very flexible pricing.
Desventajas
I didn't find the reporting engine to be that powerful as the notification system that I mentioned in the Pros section. For beginners, the standard user interface can seem like an advanced equation that's impossible to crack.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Very customisable features, powerful, but can become confusing if you're not experienced.
Revisado el 13/7/2017
Puntos a favor
Flexible timings, pricing rules, payment gateway integration, customer record management.
Easy to install and get running. Good set of resource and package customisation features.
Desventajas
Limited sometimes inflexible website integration, limited and complex calendar customisation. Occasionally buggy backend in terms of colour rules and logic events.
- Sector: Servicios
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
It's a good tool to use for calendar blocking - very helpful and easy
Revisado el 14/7/2017
Calendar bookings is what we have used until now - haven't yet explored any other things yet
Calendar bookings is what we have used until now - haven't yet explored any other things yet
Puntos a favor
We can use this for multiple functionalities on the site. We don't have to purchase license for multiple functionality uses
Desventajas
I think we need to add more debug if we need to find out if there is an error from the software. More debug responses would be useful
- Sector: Educación superior
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Planyo worked well for us. Most importantly, it was user friendly so our students were...
Revisado el 13/7/2017
Quick and easy room booking system for our library.
Quick and easy room booking system for our library.
Puntos a favor
We liked it's simplicity and how easy it was for our staff to use it. Training was minimum and setting it up for our organisation was easy enough.
Desventajas
The rules/ conditions we had to put in place were not always easy to work out but i had technical support from Planyo so it worked!
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simply Fantastic it has become invaluable to my company
Revisado el 13/7/2017
I no longer have the need to employ an secretary as all the work is done for me within your software
I no longer have the need to employ an secretary as all the work is done for me within your software
Puntos a favor
I like it's Ease of use and it's performance and also i like the fact that i only pay when i make an online sale I also like the way i can make admin bookings free of charge
Desventajas
I Cannot make admin bookings on my smartphone This would help me as i am always on the move
Maybe that is a glitch on the App This is the only drawback i can find with the software
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Excellent customer service but some glitches
Revisado el 10/8/2017
Puntos a favor
The customer service is very fast, friendly and clear. The back-end has improved a lot in usability.
Desventajas
Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
It's very simple to use, Not complicate
Revisado el 15/7/2017
Puntos a favor
The simplicity of the management
Desventajas
some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
This really is the most flexible booking system on the market!
Revisado el 13/7/2017
Puntos a favor
Our company researched many many booking systems and only Planyo allowed us to meet the very specific needs we have; using their advanced integration we were able to create a system which not only matched our previous system but also enhanced it considerably too! The technical support offered is excellent too - we had countless numbers of questions & queries answered promptly with the exact answers we needed. I couldn't recommend Planyo enough!
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The only system versatile enough for us to use
Revisado el 13/7/2017
Puntos a favor
Versatility. The number of options available is like nothing else on the market. You can really mould it to you businesses needs
Desventajas
Difficult to setup. I'm pretty tech savy but needed to employ a Planyo expert to get it setup. There's also the odd glitch that crops up every now & again.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great software that feets many needs!
Revisado el 17/7/2017
Puntos a favor
The software is very easy to use and if you have time to read some faq and documents you will discover that is possibile to do as many things as you need ;)
The support is also very good and fast.
Desventajas
I think that a development for integrations will be much usefull for all kind of use. The process is well documented but is not so easy to understand if everythins is fine and is not easy for "non-tech" as the clients are. In general is not difficult but could be improved.
- Sector: Deportes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
More features than expected
Revisado el 8/5/2020
Due to Corona only two of our snooker tables currently can be used. Therefore we needed a tool to...
Due to Corona only two of our snooker tables currently can be used. Therefore we needed a tool to make reservations for the tables. Integration into our Joomla website took me 5 min, the configuration about 1 h. Absolutely perfect!
Puntos a favor
Just integrated the system in our snooker website (Joomla) for reservations the snooker tables (in times of Corona).
I was really surprised, how easy the Joomla integration worked. And there are more helpful features available, than expected. Planyo turned out to be the perfect tool for us. U did a great job!
Desventajas
It was a little bit hard to find orientation in the admin area...
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Short time from start to value
Revisado el 13/7/2017
Puntos a favor
Easy to add cars and setup payment. Flexible in setup and notification. Handy CMS integration was critical for us.
Desventajas
Flexible can sometimes mean complex difficult tradeoff, however the support team is super responsive.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent product and excellent implementation by Planyo Experts, exactly what we needed!
Revisado el 18/9/2017
Save time, save money and deliver a consistent service to our clients.
The automation and...
Save time, save money and deliver a consistent service to our clients.
The automation and integration is a BIG WIN for us.
Puntos a favor
Planyo is so flexible it was able to do exactly what we needed. It has totally changed our business and automated our bookings, communication, banking and integrated our CRM and Accounts. Its like have 2 extra staff members.
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Planyo meets our overall needs and the developer has been extremely supportive and helpful.
Revisado el 13/7/2017
Puntos a favor
1. The ease of creating accounts
2. Copying existing setups so we don't need to reinvent the wheel each time.
3. Web-based solution.
4. Third party integrations.
5. Custom reports
Desventajas
Though the pricing seems fair, we do spend a considerable amount of money on the product. And perhaps no fault of Planyo, I don't know, the training and documentation could be better. Maybe we just haven't spent enough time with it to know for sure. We've been using it for 5-6 years and it seems to meet our needs overall but a few users are unhappy - I suspect their unhappiness is because they are a Squarespace customer and Planyo doesn't integrate as easily as it does with WordPress.
- Sector: Administración gubernamental
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Really good and simple Tool
Revisado el 13/7/2017
Puntos a favor
Simple to use with much Options. It could be used for lot of different cases and so we only have to use one Tool for reservations and co.
Desventajas
The Design could be a Little bit more modern (maybe more flat design elements --> material design?)
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
great customer service and virtually endless customization possibilities
Revisado el 13/7/2019
very, very responsive and accurate
very, very responsive and accurate
Puntos a favor
- great customer service
- virtually endless customization possibilities
Desventajas
- a bit complicated to use, but that's only normal given the level of customization