Opiniones de Peek Pro

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

No cons at this time, this is our second business integration of the Peek Pro platform.

I like that you can have variations to your product

It is very cumbersome to use and the portal is confusing at best.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Ease of product setup. Overall functionality of the software.

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Customer service was excellent during the set up

Nothing everything was great don't have any complaints

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

There's not much to say here. We're overal very happy with their product!

The customer service is excellent. Questions are answered and solutions implemented quickly

I still don’t understand the fee system completely.

Peek is very easy to use and the onboarding process was easy and simple!

I haven't had any issues so far, and I don't foresee much of any in the future.

Customer support is the best in my opinion. In particular a huge shout out to [sensitive content hidden] based out of Chile who was a massive help with tweeking, building and launching the website. She deserves a raise!

Some inflexibilities with how gift cards can be promoted and used by the customer. Also there is no peek widget to be able to connect live reviews from tripadvisor or google review.

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

Their is nothing I did not like. I haven’t found any cons.

The marketing is good bit not good enough

The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.

Easy rollout and fantastic training makes this a no brainer.

Some of the interface can feel a bit vanilla

Simplifying booking for our customers and our staff. All the information, most commonly asked questions are in front of customer and staff. No unnecessary chatter.

Some of the setup bits are not obvious. They are there but require some digging.

Convenient booking for my wing foiling school

It is not integrated on my Shopify account so it's a second system, to track for taxes and revenue

Simplicity and mobile use. The calendar is very easy to use.

Not sure what needs to be improved. Either than reducing my calendar view in rentals to “view booked dates only”

The streamlined efficiency and the fact that the employees can be on the same page is amazing.

Widgets are a complex process to me. Not being trained in computers, luckily I had [sensitive content hidden] to set it up for me.

User friendly . [sensitive content hidden] was a great instructor .

None it is a great software . Looking forward to using it .

Easy to use. Like that you can add pictures to individual line items.

Some limitations on the type of appointment setting

Option to have two boat rentals at one location

The app is not very good, lacks in features compared to desktop

Specific to my Kayak Training and Rental Business

Needs to be handle multiple days event without user intervention.