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88 opiniones
- Sector: Investigación
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Prueba gratis
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Me gusta Zoho Subscriptions
Revisado el 1/9/2023
Zoho Subscriptions es un buen CRM con potentes herramientas para facilitar el trabajo a las...
Zoho Subscriptions es un buen CRM con potentes herramientas para facilitar el trabajo a las empresas.
Puntos a favor
Es un excelente CRM fácil de usar y de gran apoyo para las empresas.
Desventajas
Dificultad para integrarse con herramientas de ventas basadas en Zapier.
- Sector: Investigación
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Mensualmente durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Mi opinión sobre Zoho Subscriptions
Revisado el 30/8/2023
En General es un eficiente CRM integrado por potentes herramientas que son de gran ayuda para...
En General es un eficiente CRM integrado por potentes herramientas que son de gran ayuda para pequeñas empresas.
Puntos a favor
Es un buen CRM que cuenta con eficientes herramientas que son de gran apoyo para pequeñas empresas.
Desventajas
Creo que deben mejorar las aplicaciones nativas.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Top Notch Subscription Service
Revisado el 29/4/2019
Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but...
Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.
Puntos a favor
This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.
Desventajas
The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.
- Sector: Electrónica de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A good Subscriptions solution
Revisado el 10/12/2020
When it comes to subscriptions software, there are not many good choices out there, and the monthly...
When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations
Puntos a favor
It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better
Desventajas
Some features are not available and no API , the cost is kind of high if you have a high number of clients
Respuesta de Zoho
Hi Joe,
Thanks for taking the time to review Zoho Subscriptions!
Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here:
https://www.zoho.com/subscriptions/api/v1/
If you have any other questions, feel free to get back to us at support@zohosubscriptions.com
Regards,
Harikrishna
The Zoho Subscriptions Team
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Revisado el 15/11/2015
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy and efficient
Revisado el 31/5/2019
We have been using Zoho subscriptions for about a year now and so far so good. We have had some...
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
Puntos a favor
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
Desventajas
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Great Potential but a Few Key Failures
Revisado el 30/5/2019
We offer subscriptions to our services to make it easier for customers to access agency services...
We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.
Puntos a favor
You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.
Desventajas
Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
All-in-One Subscription software
Revisado el 11/6/2019
We are a recurring subscription-based business. Customer pays us monthly. Many times we need to...
We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.
This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.
Puntos a favor
Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.
Desventajas
It should have post payment, landing page feature.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great software- easy...
Revisado el 13/7/2019
Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this...
Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this software.
Puntos a favor
Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!
Desventajas
I really do not have any cons to this software!
- Sector: Servicios de información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Zoho Subscriptions hits the sweet spot!
Revisado el 30/5/2019
Puntos a favor
Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.
Desventajas
Lack of a direct Quickbooks integration.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Executive Director
Revisado el 30/5/2019
Overall, a positive experience in respect to CRM manangement
Overall, a positive experience in respect to CRM manangement
Puntos a favor
-extremely powerful
-subscription renewal an excellent feature
Desventajas
-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin
- Sector: Edición
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
An excellent, automated software with great customer service
Revisado el 28/4/2019
Puntos a favor
It's automated and super customizable. Any questions are always answered promptly by the customer service team
Desventajas
There are so many customization options that it can get complicated to do very simple tasks unless you know where to look
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Subscriptions is great
Revisado el 4/6/2019
Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.
Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.
Puntos a favor
It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.
Desventajas
I would like to see Zoho create more options for reporting.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly Recommend!
Revisado el 3/6/2019
Puntos a favor
The software is easy to setup and has a great deal of customization options to suite any business.
Desventajas
I have had no bad experiences, so I can offer no cons to the Zoho products we use.
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Mostly Satisfied
Revisado el 30/5/2019
Puntos a favor
I appreciate multiple integration capabilities.
Desventajas
Having to purchase different packages of features that should already be included
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Customer Satisfaction
Revisado el 12/6/2019
I am a happy customer.
I am a happy customer.
Puntos a favor
I am satisfied for my journey with ZOHO.
Desventajas
Support and its timezones.
No prompt responses when urgencies.
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User frinedly product...
Revisado el 31/5/2019
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the...
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..
Puntos a favor
it has many options by default which i required, easy to use..
Desventajas
After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good solution for SAAS business model
Revisado el 5/6/2019
Puntos a favor
Good support
Good software integrated with other payment system like Gocardless, Stripe, etc.
Full solution with their Zoho CRM
Desventajas
More detailed dashboard with more stats.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Review
Revisado el 30/5/2019
Very good
Very good
Puntos a favor
Like all the options available and easy to use
Desventajas
Can't think of any reason right now but will let you know
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome
Revisado el 30/5/2019
Puntos a favor
I really like the system and the features. Easy to use and I adapted very fast.
Desventajas
Perhaps more options for communicating with the client, in addition to sending e-mails.
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Very good, it does what it needs to do without being a hassle. From time to time it bugs.
Revisado el 24/7/2018
Puntos a favor
It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.
Desventajas
Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Simple and convenient service for mailing
Revisado el 27/2/2018
Puntos a favor
This tool is capable of much. I use it in everyday work, studying analytics. But he copes with many tasks in an automatic mode. This is an assistant you can trust. He will do all the work and do not have to constantly adjust it.
Desventajas
Security, of course, first of all, but with authorization in your personal cabinet you need to do something. To tolerate it further simply it is impossible. Through time to come it is possible only with the third attempt.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fantastic Product
Revisado el 13/7/2018
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of...
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website
Puntos a favor
I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.
Desventajas
That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent way to easily start a small subscription business
Revisado el 15/4/2021
Good experience. Add subscription service to even a WordPress site (using their supplied embed...
Good experience. Add subscription service to even a WordPress site (using their supplied embed code, a button/link, or wordpress plugin) with minimal effort.
Puntos a favor
Zoho Subscriptions is easy to start, especially if you're already in the "zoho software ecosystem". You can create a new Product and define your Plans, and have them ready for clients all within an hour. The "hosted pages" keeps all the tricky technical aspects including customer & billing info off of your application/site.
Desventajas
Like most Zoho products it has a slightly "unpolished" feel to the UI, but the features are all there.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Does what we need it to do
Revisado el 31/5/2019
Puntos a favor
Integration with Zoho Books and Zoho CRM, test environment
Desventajas
It took a while to get setup, when we set it up we didn't find much resources available to help us implement.