Zoho Subscriptions

Facturación más inteligente para tu negocio de suscripción

Calificación general

4,5 /5
(86)
Relación calidad-precio
4,4/5
Funcionalidades
4,2/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,1/5

97%
de los usuarios recomienda esta aplicación
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86 opiniones

Ari
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Top Notch Subscription Service

Revisado el 29/4/2019

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Puntos a favor

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Desventajas

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Joe
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

A good Subscriptions solution

Revisado el 10/12/2020

When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations

Puntos a favor

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Desventajas

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Respuesta de Zoho Traducir a Español

Hi Joe,

Thanks for taking the time to review Zoho Subscriptions!

Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here:

https://www.zoho.com/subscriptions/api/v1/

If you have any other questions, feel free to get back to us at support@zohosubscriptions.com

Regards,
Harikrishna
The Zoho Subscriptions Team

Sebastian
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Revisado el 15/11/2015

Ashley
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy and efficient

Revisado el 31/5/2019

We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Puntos a favor

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Desventajas

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Chris
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Great Potential but a Few Key Failures

Revisado el 30/5/2019

We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Puntos a favor

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Desventajas

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

bhishm
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

All-in-One Subscription software

Revisado el 11/6/2019

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.

This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.

Puntos a favor

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

Desventajas

It should have post payment, landing page feature.

Thomas
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great software- easy...

Revisado el 13/7/2019

Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this software.

Puntos a favor

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

Desventajas

I really do not have any cons to this software!

Mike
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Zoho Subscriptions hits the sweet spot!

Revisado el 30/5/2019

Puntos a favor

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Desventajas

Lack of a direct Quickbooks integration.

Glenn
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Executive Director

Revisado el 30/5/2019

Overall, a positive experience in respect to CRM manangement

Puntos a favor

-extremely powerful
-subscription renewal an excellent feature

Desventajas

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

Taryn
Calificación general
  • Sector: Edición
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

An excellent, automated software with great customer service

Revisado el 28/4/2019

Puntos a favor

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Desventajas

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

Sergio
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Zoho Subscriptions is great

Revisado el 4/6/2019

Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.

Puntos a favor

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

Desventajas

I would like to see Zoho create more options for reporting.

August
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly Recommend!

Revisado el 3/6/2019

Puntos a favor

The software is easy to setup and has a great deal of customization options to suite any business.

Desventajas

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

Katryn
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Mostly Satisfied

Revisado el 30/5/2019

Puntos a favor

I appreciate multiple integration capabilities.

Desventajas

Having to purchase different packages of features that should already be included

Bishal
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Customer Satisfaction

Revisado el 12/6/2019

I am a happy customer.

Puntos a favor

I am satisfied for my journey with ZOHO.

Desventajas

Support and its timezones.
No prompt responses when urgencies.

Janardhanam
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

User frinedly product...

Revisado el 31/5/2019

earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..

Puntos a favor

it has many options by default which i required, easy to use..

Desventajas

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Shane
Calificación general
  • Sector: Internet
  • Fuente de la reseña

Calificación general

Great API and Support

Revisado el 14/4/2015

I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

Puntos a favor

1. Robust and fully-featured API
2. Support team is responsive, and goes the extra mile to help you
3. Pricing model is great for the startup and beyond

Desventajas

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process.
2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

kevin
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Review

Revisado el 30/5/2019

Very good

Puntos a favor

Like all the options available and easy to use

Desventajas

Can't think of any reason right now but will let you know

Danilo
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome

Revisado el 30/5/2019

Puntos a favor

I really like the system and the features. Easy to use and I adapted very fast.

Desventajas

Perhaps more options for communicating with the client, in addition to sending e-mails.

Michael
Calificación general
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Very good, it does what it needs to do without being a hassle. From time to time it bugs.

Revisado el 24/7/2018

Puntos a favor

It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.

Desventajas

Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.

Eric
Calificación general
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Simple and convenient service for mailing

Revisado el 27/2/2018

Puntos a favor

This tool is capable of much. I use it in everyday work, studying analytics. But he copes with many tasks in an automatic mode. This is an assistant you can trust. He will do all the work and do not have to constantly adjust it.

Desventajas

Security, of course, first of all, but with authorization in your personal cabinet you need to do something. To tolerate it further simply it is impossible. Through time to come it is possible only with the third attempt.

Kirill
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great solution if you're already a user of Zoho products and you need to handle subscriptions

Revisado el 24/6/2022

Puntos a favor

It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions.
And yes, as most of the Zoho products - it's very flexible

Desventajas

UI of the checkout pages and emails. It would be good to have more templates available

Ryan
Calificación general
  • Sector: Banca
  • Fuente de la reseña

Calificación general

Great product to mange your recurring billing!

Revisado el 14/4/2015

I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an outdated and hard to mange system. With Zoho, we are able to manage all aspects of our product's subscription services all in one elegantly designed place. The system is very intuitive and lends itself to naturally to easy customer management. I'd highly recommend it.

Puntos a favor

There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.

Desventajas

It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US.

Reports could be a little more robust.

Ryan
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Does what we need it to do

Revisado el 31/5/2019

Puntos a favor

Integration with Zoho Books and Zoho CRM, test environment

Desventajas

It took a while to get setup, when we set it up we didn't find much resources available to help us implement.

Scott
Calificación general
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Zoho Subscriptions made it fast and easy to add a subscription based billing product to my...

Revisado el 30/1/2018

Puntos a favor

Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.

Desventajas

I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.

SHELLEY
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

RECURRING CHARGE SCAM

Revisado el 8/2/2019

BAD BEWARE non responsive and not honest. If you cancel you better watch your account for years afterward. I finally just canceled my card to get them off of my back

Puntos a favor

It was easy to use and has many very nice features. I actually did like the software just do not ty to ever cancel

Desventajas

They charged me for two consecutive years after I had cancelled and I had to despite it with my CCrd company. What a scam. they never answer the phone and it takes days to get a call back