Opiniones de Zen Planner

Una de las cosas que mas destaco es el excelente servicio al cliente y lo explicativo que son para la implementación del software lo cual ayuda bastante a la implementación del mismo en el entorno

Nada que añadir por ahora, el software simplemente se desempeña bien.

The software is very slick and versatile!

There was a lot to learn that I wasn't familiar with.

We have been supported the entire way with their superior customer service. Everything from set up to troubleshooting tech issues, the staff at Zen Planner have been there to support and guide us in our day to day operations.

We had an issue with a tablet that wasn't able to be resolved. However we found a work around and now have no problems whatsoever!

The uptime of the product is great for the web application. It is reliable.

Complicated to use. Struggle to use it to its full capacity
Reporting is confusing to set up
Does not offer the flexibility needed for a business owner.

-Set up was detailed step by step process and had video reviews that our staff could go back to
-Customer service is the best that we have seen
-Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again)
- Hotline is available 7am-7pm
-Email (you can send a detailed email and have it answered within one business day)
- Our on-boarding assistant fallowed up with us after a month to make sure everything was running
- Has easy quick reporting
- Great schedule (imbeds into website so you do not have to leave company page)
-Great point of sale (imbeds into website so you do not have to leave company page)
- Mobil app is simple for customers and makes scheduling simple

online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them

Easy process to enter members. Gets the job done. Check in process is very easy

trouble shooting. When there are bugs in the system and merging

It makes it simple to manage the most important tasks at my gym without over complicating things.

a few auto emails could improve/be added

The more I learn about this software (partly due to their fantastic customer help team) the more I love it and the more it gives me back time! I still think I have barely scratched the service In its capabalities and I'm excited to learn more.

There is a bit of a learning curve but thats the same for all software. The basics at first is all you will need.

It holds a lot of features that can make day to day and planning far less hassle.

There can be a steep learning curve for many of the features and options. Sometimes the options can be confusing and there is almost too much to just get up and running.

Zen planner is easy to use, and has an intuitive interface

The design of Zen Planner is pretty straightforward, I can't think of any cons

Billing and scheduling is made easy through ZP which is my only function right now.

This is not a email system that is all encompassing so it makes it hard to set up a nurture program. Having it integrated with Mailchimp in a cleaner way would be great. It's not easy to manage.

Have been with Zen Planner since 2015, it is very user friendly. Costumer service was not bad up until something started to go wrong.

Unfortunately they have some flaws that for some reason sometimes they multiple charge my students or don't charge at all. It will happen once in a while and when that happen, their customer service become very slow and dismissive, they will send you to the processor and the processor will send you back to them. For instance, now, I have been asking to talk to a supervisor for days and they simply don't call and when I call to reach someone no one is ever available. It is very unfortunate because as I said the system is very user friendly, but they are not trust worth.

Following up:
Zen Planner gave me notice of cancellation after I refused to remove this review. Based on the problems I have had with them, I already had in mind and was searching for a more reliable system. Unfortunately I was forced to do it rushed, I have been trusting all my billing transactions and contacts to Zen Planner, and this transfer process does take a long time. one of the supervisors dealt with this situation very unprofessionally, focusing on make me remove my review rather then fix the real issue, treatned a few times and finally just gave me notice. I have never seen this before... I can't stress enough that you can't trust such important information for your business in such hands.

The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

How easy it is to use. Customer service is very accessible.

this is not applicable to me. There is nothing to dislike.

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

The software is easy to use and features important tools that simplify the operations of a company, such as integrated payment processing

Difficult to access the software on a mobile