Opiniones de ADP Workforce Now

ADP Workforce Now

4,4 (6.453)
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Paquete de gestión de capital humano (HCM) basado en la nube

Calificación general

4,4 /5
(6.453)
Relación calidad-precio
4,2/5
Funcionalidades
4,3/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,2/5

88%
de los usuarios recomienda esta aplicación
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6453 opiniones

David
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Increiblemente facil de usar.

Revisado el 20/2/2024

ADP vino a facilitarme la vida en correr la nomina de mis compañias, la gestion es muy facil y...

ADP vino a facilitarme la vida en correr la nomina de mis compañias, la gestion es muy facil y rapida, los reportes son instantaneos, y cuando tengo alguna duda, el personal de soporte tecnico son muy amables y siempre me solucionan cualquier duda que tenga.

Puntos a favor

Me encanta la plataforma tan sencilla de usar de ADP, no puede haber encontrado otra asi de facil y eficaz

Desventajas

Por el momento no encuentro ninguna desventaja en usar la interfaz de ADP, la nomina a corro tan facil, los reportes son instantaneos, y el resultado queda mucho mejor

Aloima Daniela
Aloima Daniela
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Puntualidad conforme.

Revisado el 22/5/2023

En Cubicle Colombia estamos muy conformes con la formación de ADP Workforce Now , nos ha permitido...

En Cubicle Colombia estamos muy conformes con la formación de ADP Workforce Now , nos ha permitido estar en una gran variedad de proyectos con los mejores empleados que hemos proyectados con todas las funciones del software de talento, sin ningún imprevisto de ejecución.

Puntos a favor

Nos permite formular una gran capacidad de ejecuciones favorables a la empresa.

Desventajas

Sin novedades hasta lo previsto en la empresa.

Geovanny
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ADP Workforce la mejor elección en las App

Revisado el 9/5/2023

Me ayudado a mejor en la empresa y crecer más con mis clientes y trabajadores que la conforman

Me ayudado a mejor en la empresa y crecer más con mis clientes y trabajadores que la conforman

Puntos a favor

Me gusta la herramienta que se encuentra en la aplicación y nos ayuda a mejorar mucho en la empresa

Desventajas

Toda la aplicación nos gusta es muy funcional para la empresa

Angelica
Calificación general
  • Sector: Almacenamiento
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excelente herramienta para manejar tus pagos

Revisado el 18/10/2022

En generals buena, siempre actualizada.

En generals buena, siempre actualizada.

Puntos a favor

Lo que más me ha gustado es la facilidad con la que puedes acceder a tus informes de nomina

Desventajas

Para algunas personas puede ser complicado el login

Angelica
Angelica
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Super Software ADP

Revisado el 7/3/2023

Ah mejorado mucho la administración de empleados y tiempo en la empresa ya que brinda detalladamente...

Ah mejorado mucho la administración de empleados y tiempo en la empresa ya que brinda detalladamente sobre el gasto de nomina

Puntos a favor

Es muy sencillo usarlo, el diseño en pantalla es fácil de seguir. Es la herramienta que complementa a la perfección con la empresa

Desventajas

Las actualizaciones son muy frecuentes. El cambio es muy constante. Aveces la sección de beneficios se torna algo complicado de administrar sin el apoyo de adp

Natalia
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Excelente

Revisado el 20/3/2023

Puntos a favor

La facilidad de su uso, las múltiples opciones que tiene y accesibilidad.

Desventajas

Incidencias puntuales que se han resuelto a la mayor brevedad posible.

Leonardo
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Excelente aplicación

Revisado el 25/3/2022

Puntos a favor

Permite como trabajador conocer información relacionada con su salario, beneficios, vacaciones y otras más, sin necesidad de llamar a Recursos Humanos, es tener la información a la mano, totalmente disponible para cuando uno la necesite.

Desventajas

El acceso es un poco engorroso, se requieren demasiados datos para autenticar, debería ser algo más sencillo.

Usuario verificado
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

ADP Workforce Now: Una Solución Integrada para la Gestión de Recursos Humanos

Revisado el 12/2/2023

Puntos a favor

Me ha gustado mucho el software ADP Workforce Now porque ofrece una gran cantidad de herramientas y funcionalidades para ayudar a los empleadores a gestionar sus recursos humanos. El software facilita el control de la planificación del trabajo, los pagos, los seguros, la capacitación del personal, la evaluación de desempeño y mucho más. El software se ha diseñado de manera intuitiva y se puede acceder desde cualquier dispositivo, lo que lo hace muy conveniente para los usuarios.

Desventajas

Lo que menos me ha gustado del software ADP Workforce Now es el costo. El software es bastante costoso y no hay una versión gratuita, lo que lo hace costoso de adquirir para muchos empleadores. Además, el software es un poco complicado de utilizar y puede llevar bastante tiempo para aprender y entender cada función.

Kevin
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Eficiente y completo sistema de gestión de recursos humanos

Revisado el 12/7/2023

Puntos a favor

Solución integrada que ayuda en gran manera a los procesos de recursos humanos dando asi atajos para los procesos de reclutamiento y selección

Desventajas

Puede ser un poco pesada la interfaz de inicio para quienes empiezan a usarlo por primera vez

Shanice
Shanice
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Pay Manager Ever

Revisado el 16/4/2022

I would def recommend this service for companies that have payroll issues it's a great way for...

I would def recommend this service for companies that have payroll issues it's a great way for employees to manage their pay and have access to their documents without a hassel.

Puntos a favor

The ability to keep important documents 9n file for easy downloading.

Desventajas

The registration is a bit complicated when and if you've been employed through multiple companies using this software .

Jacqueline
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ADP is the Payroll Solution

Revisado el 19/4/2024

This experience has been very positive. It takes payroll preparation and turns it into a very short...

This experience has been very positive. It takes payroll preparation and turns it into a very short process.

Puntos a favor

ADP prepares the Records of Employments and submits directly to the ministry, they do direct source deduction payment and prepares the T4's in a timely manner.

Desventajas

Nothing to complain about. I like ADP Wo9rkforce Now.

Wil
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Never in my wildest dreams

Revisado el 28/8/2023

Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s...

Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s like wrangling together children in the playground. The complete unprofessionalism that I have gotten by ADP workforce on the go. I Have requested year end documentation so I can continue my payroll with my new provider… it’s been over 6 bi-weekly payroll cycles and I’ve yet to receive them. I have a signed document from them CLOSING OUR ACCOUNT DATED BACK IN JULY, it’s now almost September and they were charging me. I’ve now had to take them to collection through my bank and lock them out of my account so no further withdrawals can happen. Can’t wait to wake up from this nightmare and spread the word that this so called company is just the absolute worst and I will make it a part time job to make sure I tell EVERYONE I can and the all the small businesses circles I run in… DO NOT USE ADP!!!

Puntos a favor

Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s like wrangling together children in the playground. The complete unprofessionalism that I have gotten by ADP workforce on the go. I Have requested year end documentation so I can continue my payroll with my new provider… it’s been over 6 bi-weekly payroll cycles and I’ve yet to receive them. I have a signed document from them CLOSING OUR ACCOUNT DATED BACK IN JULY, it’s now almost September and they were charging me. I’ve now had to take them to collection through my bank and lock them out of my account so no further withdrawals can happen. Can’t wait to wake up from this nightmare and spread the word that this so called company is just the absolute worst and I will make it a part time job to make sure I tell EVERYONE I can and the all the small businesses circles I run in… DO NOT USE ADP!!!

Desventajas

Never in my wildest dreams could I have imagined the nightmare of working with this ‘company’. It’s like wrangling together children in the playground. The complete unprofessionalism that I have gotten by ADP workforce on the go. I Have requested year end documentation so I can continue my payroll with my new provider… it’s been over 6 bi-weekly payroll cycles and I’ve yet to receive them. I have a signed document from them CLOSING OUR ACCOUNT DATED BACK IN JULY, it’s now almost September and they were charging me. I’ve now had to take them to collection through my bank and lock them out of my account so no further withdrawals can happen. Can’t wait to wake up from this nightmare and spread the word that this so called company is just the absolute worst and I will make it a part time job to make sure I tell EVERYONE I can and the all the small businesses circles I run in… DO NOT USE ADP!!!

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Highly Effective for Tracking Hours & Pay

Revisado el 27/3/2024

Puntos a favor

Great layout - simple navigation bars/large buttons, mobile friendly!

Desventajas

No cons thus far, great tool for payroll tracking

Johnathan
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Best Payroll System of 2024?

Revisado el 19/4/2024

I truly am grateful for such a wonderful payroll system to combine with my company that allows me...

I truly am grateful for such a wonderful payroll system to combine with my company that allows me not to worry about all the paperwork required of me throughout the week.

Puntos a favor

Ease of access, and easy to understand interface, had no issues with loading my employees onto this software application.

Desventajas

I find the most difficulty is when there is a glitch in the system or an employee has input incorrect hours.

Eric
Eric
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Implementation Failure & Fraudulent charges

Revisado el 23/1/2024

I consider the actions of ADP to be on the verge of fraudulent and at the very least negligent. ...

I consider the actions of ADP to be on the verge of fraudulent and at the very least negligent. When we attempted for months to resolve issues we were told we did it wrong. The issue was ultimately only resolvable by a person on their end. Once it was resolved it resurfaced 3 months later. Now they are only willing to refund 50% of the fees. This leaves more than $20,000 in fees on us due to incorrect setup. We are considering legal action and are interested in other companies with similar experiences.

Puntos a favor

We liked the ability to have all documents and info in one place for an employee.

Desventajas

Continual glitches and resurfacing of problems that have ben "fixed". Implementation guidance was basically non-existent or totally incorrect. We suffered through ADP employee turnover that led to incorrect setup which led to thousands of fees that were inappropriate.

Zarmin
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great for payroll

Revisado el 5/6/2024

Great experience & we referred to our neighboring hand doctor

Great experience & we referred to our neighboring hand doctor

Puntos a favor

The payroll setup with so much ease. I used ADP while covering for the bookkeeper for company payroll

Desventajas

Nothing really because I did not come any issues

Holly
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Great for payroll

Revisado el 27/4/2024

Puntos a favor

As an employee I appreciated having everything in one place and easily changeable/controlled by me.

Desventajas

Really there wasn’t anything I didn’t like it was easy to use and had everything I needed as an employee

Sree Keerthi
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best payroll management tool

Revisado el 8/5/2024

Great and would love to stay with ADP for all the payroll details

Great and would love to stay with ADP for all the payroll details

Puntos a favor

I love the user interface and support system where they respond on time

Desventajas

I can not think of any more to add as ADP has the features I look for in a payroll management

Nicky
Calificación general
  • Sector: Sector textil
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 4.0 /10

ADP is helpful if you use it correctly

Revisado el 12/4/2024

Puntos a favor

I liked that I was able to access my attendance and request off. I can track my hours, and payroll.

Desventajas

I didn’t like that when it was time for W-2 you can’t access it after you no longer work for the company.

Victoria
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Has Potential to be Great, Makes Life Easier

Revisado el 7/1/2020

Overall, like I said originally, this system does make life easier despite my many gripes. The user...

Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.

Puntos a favor

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Desventajas

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Alternativas consideradas

UKG Pro

Razones para cambiar a ADP Workforce Now

Price. We were already on the TotalSource platform on top of that, so the migration wasn't terribly trying.
Cody
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

ADP WFN Saves Money Without the White Glove Service

Revisado el 31/10/2021

Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid...

Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to take a somewhat "hands-off" approach to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not be the most user-friendly, but it works and it's a very powerful tool once learned. Unless your company wants a true "white glove" experience, you can likely not to better for the price than ADP WFN.

Puntos a favor

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Desventajas

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Irene
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

ADP Workforce Now - not just for payroll anymore

Revisado el 9/12/2021

The need for staff to go to their supervisor to get their PTO balance has been eliminated with the...

The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.

Puntos a favor

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Desventajas

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Alternativas consideradas

Paychex Flex

Razones para cambiar a ADP Workforce Now

ADP fulfilled more of the needs of the business.
Sheri
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Tragic Software & Ineffective Customer Support

Revisado el 25/10/2023

The overall experience with ADP has been an absolute train wreck, from implementation to current...

The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Puntos a favor

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Desventajas

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Phillip
Calificación general
  • Sector: Veterinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

ADP User

Revisado el 27/11/2020

My overall experience has been excellent. Their customer service is knowledgeable and skilled. I...

My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.

Puntos a favor

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Desventajas

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

Alternativas consideradas

Gusto

Razones para cambiar a ADP Workforce Now

My business has used ADP for quite some time and I briefly considered other companies in late 2019. The COVID-19 assistance I received throughout 2020 from ADP has solidified my satisfaction and I am no longer entertaining offers from any other payroll company.
Carmel
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very Easy to User Management System for Benefits & Payroll!

Revisado el 8/10/2021

Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my...

Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my business and also to keep my business records up to date! Extremely please with the software!

Puntos a favor

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

Desventajas

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

Alternativas consideradas

UKG Pro

Razones para elegir ADP Workforce Now

The software with Quickbooks was very complicated and hard to follow.

Software anterior

QuickBooks Online Advanced

Razones para cambiar a ADP Workforce Now

The support team was amazing! The features in the product match my business needs better!