Opiniones de Ameyo

Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
100 opiniones

- Sector: Producción audiovisual
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
One stop for solution
Revisado el 4/3/2022
Puntos a favor
The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software
Desventajas
Not come up with anything so far, there are some features like chat which I am yet to explore
- Sector: Automoción
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ameyo Is a best software for call management.
Revisado el 21/2/2023
Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service...
Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.
Puntos a favor
The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.
Desventajas
Every thing is fine. It works absolutely fantastic.
- Sector: Administración educativa
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great Platform
Revisado el 30/9/2022
Puntos a favor
The ability to record the calls and the fact that it works on ease even on mobile phones
The best part was having the system integrated with leadsquared that helped immensely in lead management
Desventajas
Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring
- Sector: Automoción
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Helpful
Revisado el 18/2/2023
its awesome to use and the re routing to mobile function is super cool that we dont want to use...
its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones
Puntos a favor
its make our day to day work fun by connecting with customer
Desventajas
sometimes it get stuck while using re routing
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Ameyo and Its benefits
Revisado el 12/4/2022
Puntos a favor
Cost and process friendly is the major reason
Desventajas
Connectivity is the only issue that we face
Alternativas consideradas
Salesforce Service CloudRazones para cambiar a Ameyo
Cost and process friendly- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Efficient application
Revisado el 12/4/2022
It’s one of the best application have used.
It’s one of the best application have used.
Puntos a favor
The ameyo application has good scalability and it’s user friendly
Desventajas
The pricing is on the high side for partners and it’s not static.
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
you can work efficiently and more productive as well.
Revisado el 13/7/2018
increase of work productivity and less agent errors.
increase of work productivity and less agent errors.
Puntos a favor
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Desventajas
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good software but need to work more on user experience
Revisado el 12/4/2022
Decent software with good potential
Decent software with good potential
Puntos a favor
A lot of options are bundled very well in the system
Desventajas
A lot of bugs, still feel the software has a lot of glitches
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Feature Rich Modern Contact Center with Good Price.
Revisado el 12/4/2022
Today - COVID time, it is important for a company to have fully functional Contact Center with...
Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this.
Ameyo has very good price.
Puntos a favor
I like IVR, outbound Call center, Social Network integration, CRM integration.
Desventajas
I think all features are present what is need in modern Contact Center.
Alternativas consideradas
Genesys Cloud CX- Sector: Servicios financieros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A segment leading product
Revisado el 12/4/2022
Overall experience is really great as it gives resolutions to critical pain points of a business
Overall experience is really great as it gives resolutions to critical pain points of a business
Puntos a favor
It resolves critical aspects of a business including
1. Service Ticket Management
2. Social Media Integration
3. Email management
Desventajas
It is too early to mention cons I am still in an early stage of the the product usage
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Manage calls with Ameyo Precisely
Revisado el 17/2/2023
Puntos a favor
It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.
Desventajas
Logout suddenly while connected,rarely it happens
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing Experience
Revisado el 6/11/2022
The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot...
The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.
Puntos a favor
It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.
Desventajas
Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ameyo for Contact center
Revisado el 3/3/2022
Puntos a favor
Easiest part is the integration part. The system is easy to integrate on any CRM tool.
Desventajas
The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.
- Sector: Servicios financieros
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ameyo Needs to improve bug fix and Product development time line.product development is very...
Revisado el 2/3/2022
very good
very good
Puntos a favor
Supervisor Monitoring, missed call window
Desventajas
User productivity report, Lead management,agent dashboard and multiple campaign user moniroring
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Credible SAAS offering
Revisado el 13/5/2022
Its been great to use as now I am able to measure the performance of my team. The agents are also...
Its been great to use as now I am able to measure the performance of my team. The agents are also aware of their daily work and hence know if they need to step up their efforts. The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up
Puntos a favor
Its easy to implement, robust and usable features, customizable and good value for money
Desventajas
The reports could be a little better. The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Our interaction with customer increase by 50%
Revisado el 2/3/2022
Excellent
Excellent
Puntos a favor
At BRIPL we have had the pleasure to use the system for about 2 years now.
It is a very effective solution that helps our agents.
Also Our interaction with customer increase by 50% that impacts to improve our business.
Special Thanks to the team for handling our requirements & delivering beyond expectations.
Desventajas
If any modifications needed in software then it is a lengthy procedure.
- Sector: Servicios financieros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good for Start Up
Revisado el 12/4/2022
Satisfied
Satisfied
Puntos a favor
The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider
Desventajas
We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Ameyo: Review
Revisado el 17/10/2021
Puntos a favor
I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.
Desventajas
I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Appreciation For Ameyo
Revisado el 2/3/2022
Puntos a favor
Quick Responses to the users, very friendly and easy to use.
Desventajas
Please try to focus on the part of the report as it is not accurate sometimes.
- Sector: Medios online
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Service
Revisado el 3/3/2022
Its a good product if one can afford the pricing. Service needs to be more productive with being...
Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.
Puntos a favor
It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.
Desventajas
Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ease of access, Best in class service
Revisado el 10/12/2021
Best, keep up the good services. reach out to more heights.
Best, keep up the good services. reach out to more heights.
Puntos a favor
Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.
Desventajas
The UI UX of the software could be better
- Sector: Artículos de lujo y joyería
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Below feedback is based on my own experience
Revisado el 19/4/2022
Puntos a favor
as agent easy to use, callback option is easy to manage
Desventajas
Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Review
Revisado el 18/5/2021
very good
very good
Puntos a favor
Product is easy to use and give great feature and reports for high management
Desventajas
some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Have witnessed a betterment, still a long way to go
Revisado el 22/12/2020
Puntos a favor
Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.
Desventajas
The new web based interface is too heavy to run on regular machines.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Ameyo - Product and Support Review
Revisado el 2/12/2020
Just satisfactory
Just satisfactory
Puntos a favor
Interface is neat
Performance is good till now
Desventajas
1. Lack of basic functionality
2. Trust deficit in data being received at Dialer
3. Immatured CM API
4. SLA breach on almost all support ticket There has been multiple to-and-fro
5. Lack of transparency/knowledge
6.